7/3/2026 Took my GX460 in for oil change, alignment, tire balance and rotation…read more 7/4/2026 Drove vehicle at interstate speed (70+ mph) experienced a lot of vibration. Called the dealership, it was closed for the holidays so I left a message. 7/6/2026 Called dealership at 7:30 about vibration and was told to bring it in by 8:00. Took vehicle in and and informed them of the issue and that I suspected the issue was with the tire balance. Received at text/email that the tires were rebalanced and picked the car up at approximately 3:05. Was told by the sales advisor that the service manager drove it and ensured it was corrected. After picking up the car I got gas and took the interstate home and the vehicle was still vibrating. Called the dealership at 3:28 and was told by Kyle (I assume a receptionist) the service advisor that assisted me was not available to take my call nor was the service manager. Took my vehicle directly to Discount Tire and explained my situation. The service advisor was very nice and professional. I asked them to please check the balance and correct if needed. I also asked for pictures of the status of the balance as is before correcting. *** 2 of the tires were in balance *** 2 of the tired were NOT in balance ***All 4 tires had different tire pressures above recommendation Discount Tire made the corrections ( and dicounted the service) asked me to go drive it at interstate speeds and to bring it back if there were any issues. This is the 3rd time I have taken my car in for a balance and had to take it back. The pervious occasions it was corrected when returned. This time I chose not to take it back for a 3rd attempt to do a simple job that should have been done right the first time!!! This is the 4th less than satisfactory experience with the service department and MY LAST!!! Shout out to Discount Tire for your professionalism and excellent customer service!!! Lexus of Montgomery Service Department DO BETTER!!! Lexus in my opinion is the best car out and I have had zero issues with the vehicle beyond the 4 less than satisfactory service experiences at this dealership. I prefer to have my car serviced at the dealership but this dealership has lost my trust and confidence!!! ***This is not about money its about principle and customer service. The tires were recently purchased at Costco where I can get free rotation and balance. I made a choice to pay for service at the dealership because I was getting other services done and it was convenient so I thought....I was wrong!!!

Salesman was good, the decision making above him was unacceptable! I called in to buy a car from…read moreout of state. I was told the car was available and he told me the price. I accepted the price and said I'd like to purchase the car. I offered a deposit to hold the car while we did paper work but they refused and said "we don't want a deposit. We want you to buy it." I agreed to buy it right then and there. No negotiation or anything. I told him I'd be financing it or I could pay cash but it would take a day or two to transfer funds. I was assured financing was fine. They sent over forms to fill out and I filled them out immediately. The manager called me confirming my purchase and asking about california emissions. Minutes later I asked if there's anything else I could do. He said "send me your insurance info". I did, again immediately. Then 20 minutes later he sends a text saying the car sold to someone else. Not just anyone but to an in house person who paid all cash. So not only did they sell the car from underneath me but they sold it to someone in their "team." How is that not a conflict of interest??? He went on to say there's nothing he can do and the car is gone. This was a limited edition car that I've been dying to get for a long time and to say I'm devastated is an understatement. Bottom line, try to get a job here because they look after their own more than their customers!

had big repair on my truck. they took great care of me and my truck. it has never ran better. thank…read moreyou stivers ford.

Some sales manager named Reefer or something like that is very disrespectful. I went in there ready…read moreto spend my hard-earned cash. I even came up significantly from my first offer, and he was rude and dismissive. I went to shake his hand to tell him we couldn't go higher and he left me hanging! What kind of man (especially a salesman) would ignore another man's handshake? Not surprised they have a 2-star rating. Even if they called back and accepted my offer I would not give them my money because of how Reefer talked to me. Some people work and save their money. Other people, like Reefer, are disrespectful thieves. As I was walking away, this asshat yelled "Good luck finding an explorer for that price!"

Dispatching a car was a nightmare. Took 45 minutes sitting in waiting room being the only one there…read morefor an adequate employee to help me. Try another location if you have to deal with carmax

Jazly got me a competitive offer on the spot and I was outta there with a check in just over 90…read moreminutes. It worked basically just as advertised. The only drawback here is that you can generally get a few more $k if you sell it on your own, but, the downside to that approach is time and hassle. Finally, a quick shout-out to Jazly who is awesome at what she does and a phenomenal human being!

We went here to look at vehicles and nobody came out to greet us like the "old days" when they…read moregreeted you and stalked you as you came into the parking lot. We went inside and the gentleman barely glanced up, if at all, not acknowledging that we were there (the only other person was a lady at a table that I assumed was waiting on the service department as she was working on a laptop). So we went back outside and looked around and were like where are all the new cars? Then I saw the stickers in the window and like oh these dirty cars are new...but they are scratched and have dents on them. Yeah not going to buy a dented and scratched vehicle....if they cannot take care of the new inventory that they want to sell I'm sure not going here to get my vehicle serviced.

I would give this dealership's service department 0 stars if I could. I called trying to book an…read moreoil change. They didn't have any spots available for over a month! For an oil change! I asked the customer service person "what is the price for the oil change?" Her reply, "oh I don't have any prices, I'll need to transfer you. She transferred me to "Tom" and I got his voice mail. He called me back without having listened to my message and said it was $175 for an oil change. I said why would I need to book an oil change over a month out? His response, "we only have one mechanic." They have one mechanic for all the Volvo service and repair in Montgomery! What a joke! Plus, the oil change is over priced. I won't be going to any Jack Ingram businesses for anything. A joke.

Awesome customer service. Great loaner car to drive and received my SUV back in a timely manner…read more Thanks so much for treating your customers with quality service.

From the owner: Car Dealer, Auto Repair, Tire Centerread more

I was recently rear-ended and my car totaled out. In the stress of searching for a new car (and…read morefrom a few states away because I am in school), I found working with this team as hassle-free and stress-free as possible. Greg, the dealer I specifically worked with, was courteous and helpful, walking me through the financing process and my options. Though he arranged paperwork for one car, he kept in mind that I wanted a specific color, and when that car came up, he let me know ASAP. I was able to get the car I wanted in a price range that worked for me. I never felt swindled or treated like a girl -- which are the two big fears of searching for a new car. I had a great experience, and I HIGHLY recommend them for people in the market for a new car.

DO NOT WASTE YOUR TIME. I bought my first car from here when I was 21. I didn't know anything about…read morebuying a car but the salesman that helped me seemed like he really wanted to make sure I got taken care of. After a year and a half of on-time payments and a very high interest rate, I decided to refinance. I called the man that sold me my car and told him what I wanted to do. He told me to come to the dealership and he would take care of me. I called HIM because I trusted HIM. That was my first mistake. He ended up talking over my head the entire time and even brought other employees to "explain" to me what was going on. Keep in mind it was obvious I was financially illiterate, young, and broke. He ended up convincing me to trade my car in for a new version of THE SAME CAR (same year and everything). They rolled my negative equity over to the new loan. My payment was the exact same, I just had a much better interest rate. I ended up with a $38,000 loan for a car that was worth about $18k once I left the lot. It took me 2 years to realize the hole they put me in. I explained my story to a few other dealership employees I had come to know. They all said the same thing. They said that he would be FIRED for exhibiting the same behavior at their dealership. They said he was preying on me because I didn't know what I was doing. I'm still stuck upside down in this car, paying over $600/mo. Don't get me wrong, I love my car. However, I should have an almost paid off car by now, not a $27,000 remaining balance on a loan. I hope that this doesn't happen to another hardworking student that's already in a tough financial situation. I debated on writing a review at all because I've worked in the restaurant industry for 8 years. I know how a bad review can make you feel, especially when you're only getting one side of the story. But this needs to be said. Especially if it helps other people.