Vehicle is a 2021 Toyota Tundra, 30k miles. Rear-ended by a Freightliner Cascadia. Damage to both…read morefront and rear. Drop off was on 9/12/23 Pick up was 10/23/23, 41 days. Was told it was ready, at pickup the front bug shield was not reinstalled properly. There was a screwdriver left in the engine bay under the hood. The condenser coil was not properly reinstalled and was flopping against the radiator. The incorrect front bumper was installed, I no longer have parking sensors, they all have to be turned off to not have a constant alarm and warning on the dash. The tailgate will not open and close properly. None of the gaps are correct, all the aftermarket trim pieces look like crap. Every time the sun hits it I find new dirt and imperfections in the paint/clear coat. It was also returned dirtier than when I dropped it off. I keep a clean vehicle and there was a nasty film over all the glass, noticed the initials HK smeared into one window. Found the start of a mouse nest under the rear seat when I went to put my belongings back into the vehicle. Apparently it was also never measured to see if the frame or bed is out of alignment which may be part of the tailgate issue. Went to a second shop and found where the radiator support was beat back semi straight with a hammer and is still damaged. 2nd shop continues to find un-repaired damage, including frame damage, stripped/broken bolts, body shims, and damaged junkyard parts like the hood that were listed on the final invoice given to me as OEM replacement. Good luck getting corporate to answer the phone or respond to communication sent through their web form.

I took my 2023 Honda Accord over to Joe Hudson to have some body work done after a deer had hit me…read more I was met with a courteous staff up front who took time to listen to all of my concerns and helped me begin my process. I spoke with Mrs. Janette who was very helpful and caring. She kept a smile on her face the whole time & made me feel at home. I was told repairs would take about 3 weeks to be fixed due for severity of the repairs on my car. I was given calls for updates 3 times a week & found this very impressive & felt like they really cared about me and I was more than just another number to them. I was called on a Thursday morning round 11AM and told my car was ready & was ready ahead of time! I was very happy that I was able to get my car back so quickly. I went around the car with Josh and everything looked amazing! It was a very well done job & I couldn't have asked for anything better. From the beginning to the middle to the end I have nothing but positivity for this shop. Thank you again for helping me with getting my car back looking like new again. I would recommend this shop to anyone who is looking for a job well done & timely as well. Thank you again for all that you did!

I intended to post this review shortly after the experience in mid-November, but travel, the…read moreholidays, and personal matters delayed it. While traveling from California to Florida, our van began overheating in Flowood, Mississippi. Because it was late in the day, we contacted Barnett's Body Shop, where Dillon arranged a tow to their facility. We were told the tow would be reimbursed by AAA, which later turned out not to be the case. Barnett's diagnosed the issue as a cracked radiator overflow tank due to age and dry rot. We were told the radiator needed to be removed to replace the tank and that they were attempting to locate a genuine Toyota part. Ultimately, an aftermarket overflow tank was installed. We later learned that this tank was smaller than the original, not the correct part for our vehicle, and that radiator removal was not required for this repair. The same day we picked up the van, it overheated again within approximately 30 miles. Barnett's arranged a second tow back to their shop. At that point, we were told they do not perform this type of repair and that the vehicle would need to be taken to a Toyota dealership, which was confusing given that the repair had already been completed and towing had been coordinated twice. We were referred to Gray Daniels Toyota, where we were informed the overflow tank was aftermarket but were assured it would function properly. Based on that assessment, we cautiously continued our trip, stopping frequently to monitor the vehicle. After arriving in Florida, the van overheated again. A Toyota repair shop there determined that the incorrect overflow tank had been installed--one intended for a different model with a tow package--and that original Toyota components had been removed to make it fit. Due to repeated overheating, coolant entered the engine, and the cylinder heads now require replacement. The estimated repair cost is approximately $7,000, and the vehicle is currently not drivable. This experience caused significant financial hardship and major disruption during an already stressful trip. I would encourage travelers to verify a shop's experience with mechanical repairs and to confirm that correct, manufacturer-approved parts are used, particularly when dealing with engine or cooling system issues.

Sent my truck in for small dint repair and they left a mess in the truck, panel behind backseat was…read morenot put back on with metal and wires still completely exposed along with them not putting my bumper back on correctly after taking pieces off and not putting them back on. On top of that, the salesman Alex was rude and did not inspect the vehicle before giving it back to me after repairs. Do not recommend.

Very friendly and accomodating. On time. Great Service. All…read morethese make me go back again and again.

Repaired body damage on vehicle, just like it never happened, done very quickly and on time with no…read moredelays

Hands down, the best car buying experience ever. I just felt comfortable from beginning to end…read more Parker, the General Manager, is changing the game in an industry where transparency and integrity has never seemed to exist before. Thank you Robbie for taking care of me. Thank you Parker for making it all happen. I love my new Truck.

#1 they don't care to sell a car.. Was impossible to get someone to show you a car.. They acted…read morelike you were bothering them. Go to 55location. They at least wanted to sell a car a they did. I bought a brand new 22 Grand Cherokee L... Has had small issues, recalls etc. couldn't get anyone to talk to you sure couldn't get anyone to fix stuff covered under warranty.. Things still aren't fixed. But now come 2/5 I'm leaving the Jeep family. Only because of the dealership/service department.. I've had 4 Jeeps in my time and this is the last one. Get your crap together. Mac Haik your workers have pushed another loyal customer to the Toyota family!!!

Absolute clown show at Crash Champions. Brought in vehicle for repair. Had shop pre-order parts. We…read moreprepaid. They had the vehicle for many, many weeks and kept playing the blame game as the ready-date kept getting pushed back. Unfortunately this car HAD to be ready to go by a certain date. This was explained, discussed, and agreed to. As the due date kept getting pushed back, we asked that they update us to any changes. They did not. We caught them lying about parts and calls. I am not sure if it's incompetence or that they simply don't care, but this place is an absolute unprofessional joke. Our contact was apathetic. Work was not completed when we picked up the vehicle and it had to be brought back for additional trim parts at a later date. DO NOT bring your vehicle here for anything. They simply do not care about the customer or running a business properly.

My daughters car has been in the shop here for about one month. They told us it was done today and…read moreit still has dents and scratches in it. Waited weeks for a part that was the wrong color they kept "ordering wrong. " I would never recommend crash champions and collision repair. I would like to submit a formal complaint but this is the only option I can find.

They did an excellent job on the repairs and went above and beyond on customer service. Working…read morewith Michael was a pleasure, he was so helpful and took care of everything. Everything was handled correctly and efficiently. I highly recommend this shop.

This company was recommended to me by Bob Boyt Honda. They serviced my vehicle in an efficient…read moremanner with quality effort. Should someone find themselves in need of body repair, I personally would recommend these guys first, seeing as Mike and his staff are fiendly and helpful.

My review is not about a repair but more about customer service. I was headed to do an inspection…read morefor my job 3 hours away. I had a low tire pressure light come on out the blue. I looked for somewhere along my route to stop immediately. I saw Paul's Body Shop. I dropped in and asked if someone could check my tires. The gentleman was very helpful. He checked my tires and added air. I asked how much for his services. He said no charge. I appreciate this level of customer service. It is rare. If I needed a body shop, I would certainly try them.

This is a family owned business. If your looking for someone to give you personal service, this is…read morethe place. Amazing paint and body work. They are a State Farm approved Body Shop and the only one within a 50mile radius. That includes Jackson, Brandon, Mendenhall, Magee, Madison, and more. Samantha is the office manager. She is young, very pretty, sweet and willing to go the extra mile to make the customer happy. George Paul and his son Mark are the owners and operators. They have been in this business for over 40 years. They also have a very good relationship with all of the auto insurance companies and are trusted and known to do excellent work. But their first loyalty is to the customer. I would say that George Paul's Body Shop is the very best place to take your wrecked automotive needs.

No BS from these folks. I brought in my 2023 Jeep Renegade Trailhawk after a deer decided to run…read moreinto my grill. Result, deer died and so did my Trailhawk. Brought my vehicle to Joe Hudson's for repair. Joe Hudson's helped me remove my personal items and did not rush me at all. Explained what steps involving my insurance company they would take and what to expect. The staff did a detailed review of my vehicle and followed procedure with State Farm. State Farm totaled my vehicle but gave me a decent payout. Joe Hudson's did earlier work on my Jeep and were fair in price and gave me outstanding work on the body. I recommend them. They are first rate. Good stable crew.

This company was very professional and friendly. The repairs were well done and came in under the…read moreestimate amount. This is the second time I've had repairs done at their company and I would highly recommend them.