I started at the music factory after seeing some of their flyers, and was taking lessons there for…read morearound a year. I really enjoyed my time with the music factory, and I was connected with some awesome people/great musicians and mentors. I was able to explore many new concepts and even a new instrument, and every step of the way was guided by first class musicians. I highly recommend TMF to anyone, but especially adult students who want expert, in-person lessons! I worked specifically on guitar with Blake and drums with Tim, and both of them were really great at gauging where I was at coming in and helping me figure out where I could grow.

This place is wonderful if you haven't been there try it. They're beautiful instruments and it is a…read moregreat place to go. The employees are very helpful. Put music in your life. You'll find joy try this place. You're gonna love it. You'll thank me later.

Natalie was a fantastic teacher. She took the time to not only understand my musical goals, but…read morealso the context in which I perform, in order to design warmups and exercises specifically for my situation. She was an attentive listener, gave great explanations, and a wonderful instructor.

Natalie was a great voice teacher for our daughter. She provided a solid educational foundation…read morewhile instilling a love of music! She also served as my daughter's youth choir director at church and was terrific in that role as well.

Greg is a super friendly, helpful, knowledgeable guy. He saw me on very short notice and got my vox…read moresounding like how it should. Check him out if you need your amp fixed.

They have stopped taking in repair jobs back in 2019. They should update their profile so that they…read moredo not show up as a place to get you amp repaired.

I am happy with thr excellence customer service at Ted Brown Music in Tacoma. I needed my bass…read morerestrung and set up professionally. They did an amazing job! I highly recommend Ted Brown Music! They had a great selection of amps, guitars and everything you need for music. Shout out to Nicholas for his expertise and wonderful support.

Ok for rentals, but Repairs a racket…read more This store is ok for renting a band instrument and getting the books your student needs. You will thank yourself however, for finding another place to get your instruments repaired. It felt to me like they discourage the purchase of used instruments by inflating the price of repairs. They seem to just check boxes on a generic work order form indicating items that have one high price. For example, if you need one pad changed, it might be a $100 minimum. "Adjust and regulate" is $125 item and don't expect an explanation of what is actually being done for that price. I was further told that some instruments needed to be soldered for an additional $50. Sum total, they quoted $860 for miscellaneous oblique work on two student instruments. Within this quote, they did not include the one specific item I brought the instruments in for. I cannot trust someone to fix my instrument when the clearest issue was not even identified by their technician despite having called it out specifically at drop off. Their wait time was several weeks. There are two other highly reputable instrument repair shops within - 35-45 minute drive of this location. Each of these shops independently quoted me just over $100 total for full repair work on both instruments and explained in detail exactly what would be done. There was no need for soldering. Work was completed in 48 hours. I recommend you do a little research on YouTube, ask your band directors and teachers. If you educate yourself just a little bit before getting a repair quote you are less likely to be taken advantage of. It's not as mysterious as it seems: you got this! ------------------------------------ David, thank you for your response. The problems experienced cannot be chalked up to miscommunication. There were two key issues. First, I requested one specific repair at drop-off. It was the only issue with the instrument and glaringly obvious. However, your shop's assessment of the instrument failed to even identify the issue while recommending multiple generic and unnecessary repairs. When I raised this at pickup, though one of your employees expressed sympathy, they were unable to offer any explanation or insight. Second, the quote relied on high block-priced line items such as "adjust and regulate," without transparency about what this work actually entails, what parts are being adjusted, how much technician time would be spent on the work, or how materials and labor were being calculated. There was also no distinction between what was essential for playability and what might be preventative, cosmetic, or optional. Without that level of clarity, it is very difficult for a customer to evaluate the necessity and value of the proposed work. Many parents come to you with little understanding of how instrument repair works. Instruments seem delicate and complicated, and without being an expert in this field, there is no reference point to compare the time and effort of repair work. Parents are left to trust whatever is quoted. I also believe it would improve transparency if repair technicians spoke directly with customers as a standard part of the process. A brief explanation of recommendations, along with the technician time and materials involved, would help customers better understand the condition of their instruments and make informed decisions. Even my car mechanic takes the time to educate me about how my vehicle works and why certain repairs are needed -- instrument repair should offer the same level of education. Given the problem I identified at drop-off was not assessed, I will be happy to see the $44 returned to my card. I communicated this at pickup already. An additional conversation is not necessary. If you make improvements to the way your repair shop operates, I look forward to hearing about them. In the meantime, I cannot in good conscience recommend you.

Today was Awesome, I went into G C to get my new guitar, One Of the Sales Guys Kevin, helped me out…read moreand went and got it out of the back for me, I was super excited, I am disabled, Kevin asked if I wanted help to my Car, But here is the best part, Kevin has been helping me out for at least 4 years now, well about a month ago, I traded a guitar and some pedals for a used guitar, I was so excited about how fair Kevin treated me, I left one of my pedals behind, didn't even think about it, well today when Kevin saw me, he said he had a surprise for me, it was a missed pedal that I left during my last transaction , I couldn't believe it, the honesty, the Awesome customer service, Kevin doesn't just care about the company only, he cares about the customer, And that's very rare these days Kevin made my day, He's The Man! He always helps me with Guitars, Pedals and Amps, when I am confused or have tons of questions, and that's all the time If you get a bad vibe or you are not getting the service you want ask for Kevin, Your day will be Awesome too

Recently needed a rental drum set for my son to attend the jazz camp by Centrum at Port Townsend,…read moreas we were coming from Los Angeles. Beau handled the rental so professionally. He arranged everything for us, it was ready when we got there, the kit was great quality. Really happy with the experience and Beau was great to work with.