I highly recommend Celestial Instruments! A few days ago, the business owner, Rick, helped me…read moreunderstand more about an accessory I needed for my acoustic guitar. He went above and beyond to assist me after regular business hours even though he knew I was not going to buy anything from his business. I truly appreciate Rick's friendliness, the education he provided me, and his willingness to help me understand more as a newbie. When I'm ready for additional or upgraded equipment, I will definitely seek him out!

Wonderful experience using Celestial Instruments to do a setup on an 82 Ibanez M310. Great customer…read moreservice, punctual drop off and pick up and quick turnaround. The guitar had been resting in its stand for many years without the attention it deserved. So sad. I have recently been inspired to play again and found that it was difficult to keep the guitar in tune. I recalled that when it was setup back in the 90's it resulted in an incredible sound and performance. It's back! Now I can strum my acoustic with great joy! Ha ha!

I am happy with thr excellence customer service at Ted Brown Music in Tacoma. I needed my bass…read morerestrung and set up professionally. They did an amazing job! I highly recommend Ted Brown Music! They had a great selection of amps, guitars and everything you need for music. Shout out to Nicholas for his expertise and wonderful support.

Ok for rentals, but Repairs a racket…read more This store is ok for renting a band instrument and getting the books your student needs. You will thank yourself however, for finding another place to get your instruments repaired. It felt to me like they discourage the purchase of used instruments by inflating the price of repairs. They seem to just check boxes on a generic work order form indicating items that have one high price. For example, if you need one pad changed, it might be a $100 minimum. "Adjust and regulate" is $125 item and don't expect an explanation of what is actually being done for that price. I was further told that some instruments needed to be soldered for an additional $50. Sum total, they quoted $860 for miscellaneous oblique work on two student instruments. Within this quote, they did not include the one specific item I brought the instruments in for. I cannot trust someone to fix my instrument when the clearest issue was not even identified by their technician despite having called it out specifically at drop off. Their wait time was several weeks. There are two other highly reputable instrument repair shops within - 35-45 minute drive of this location. Each of these shops independently quoted me just over $100 total for full repair work on both instruments and explained in detail exactly what would be done. There was no need for soldering. Work was completed in 48 hours. I recommend you do a little research on YouTube, ask your band directors and teachers. If you educate yourself just a little bit before getting a repair quote you are less likely to be taken advantage of. It's not as mysterious as it seems: you got this! ------------------------------------ David, thank you for your response. The problems experienced cannot be chalked up to miscommunication. There were two key issues. First, I requested one specific repair at drop-off. It was the only issue with the instrument and glaringly obvious. However, your shop's assessment of the instrument failed to even identify the issue while recommending multiple generic and unnecessary repairs. When I raised this at pickup, though one of your employees expressed sympathy, they were unable to offer any explanation or insight. Second, the quote relied on high block-priced line items such as "adjust and regulate," without transparency about what this work actually entails, what parts are being adjusted, how much technician time would be spent on the work, or how materials and labor were being calculated. There was also no distinction between what was essential for playability and what might be preventative, cosmetic, or optional. Without that level of clarity, it is very difficult for a customer to evaluate the necessity and value of the proposed work. Many parents come to you with little understanding of how instrument repair works. Instruments seem delicate and complicated, and without being an expert in this field, there is no reference point to compare the time and effort of repair work. Parents are left to trust whatever is quoted. I also believe it would improve transparency if repair technicians spoke directly with customers as a standard part of the process. A brief explanation of recommendations, along with the technician time and materials involved, would help customers better understand the condition of their instruments and make informed decisions. Even my car mechanic takes the time to educate me about how my vehicle works and why certain repairs are needed -- instrument repair should offer the same level of education. Given the problem I identified at drop-off was not assessed, I will be happy to see the $44 returned to my card. I communicated this at pickup already. An additional conversation is not necessary. If you make improvements to the way your repair shop operates, I look forward to hearing about them. In the meantime, I cannot in good conscience recommend you.

quite a drive for me living just south of Olympia, but well worth it, next time will give myself…read moremore time to enjoy the area & this amazing music shop. found Crossroads had the Martin in stock I was looking for thru the Martin website, had tried a big box music store near Seattle but pretty much ignored so walking into Crossroads & immediately greeted & attended to by Sara, one of the owners of the "mom & pop" musical instrument shop was very pleasant. The Martin Jr in stock was hanging with the other guitars was ready to play & she set me up to try it out. They had a good selection Martin accessories including a good assortment of guitar strings including the Martin brand so I also bought a spare set of the Martin LifeSpan Phosphor Bronze Light strings. I was short on time so did not get a chance to fully take in the ambience & experience of Dan & Sara's music store, but reading up on Crossroads before hand on their website & stepping into their store, I felt the warm embrace of some good vibes, and appreciate their community involvement in local music events in this very charming waterfront town. I like contributing to local businesses so I not only walked away with a very nice Martin acoustic electric guitar, it felt rewarding to give back. I hope to explore more of the Washington peninsula & look forward taking more time visiting Port Townsend & Crossroads Music.

Great selection! They had many more Ukes than your average Guitar Center and many higher end models…read moreincluding KK and Martin that can be hard to find even in Seattle and Bellevue. The owners were friendly and helpful and encouraged trying out different ideals. (I loved the wonderful KK baritone) and gave useful and helpful tips on restringing. My kind of music store - they are passionate about their stuff and it shows.

Today was Awesome, I went into G C to get my new guitar, One Of the Sales Guys Kevin, helped me out…read moreand went and got it out of the back for me, I was super excited, I am disabled, Kevin asked if I wanted help to my Car, But here is the best part, Kevin has been helping me out for at least 4 years now, well about a month ago, I traded a guitar and some pedals for a used guitar, I was so excited about how fair Kevin treated me, I left one of my pedals behind, didn't even think about it, well today when Kevin saw me, he said he had a surprise for me, it was a missed pedal that I left during my last transaction , I couldn't believe it, the honesty, the Awesome customer service, Kevin doesn't just care about the company only, he cares about the customer, And that's very rare these days Kevin made my day, He's The Man! He always helps me with Guitars, Pedals and Amps, when I am confused or have tons of questions, and that's all the time If you get a bad vibe or you are not getting the service you want ask for Kevin, Your day will be Awesome too

I came in to look at electronic drum kits as a newer drummer. Steven L was so patient and showed me…read moreseveral models while also multitasking effortlessly with other customer needs, yet always returning to pick up right where we left off. We're still gathering info on drum sets, but highly recommend the attentive service and quality of products on display to try out.

Tim Bertsch is extremely experienced in both teaching as well as performance offering his students…read morea multi faceted perspective. He is kind, professional, and adaptive in accommodating various skill levels. The sound academy of music locations are clean, easy to find, safe, and comfortable with safe and accessible parking. The lesson plans are skillfully crafted and heartily comprehensive but most importantly Tim customizes classes that are accessible to each individual's unique requirements. As an instructor he remains present, engaged and patient throughout the duration of your lesson so you receive the highest rate of efficacy on your investment of time and currency. I love watching him perform in his band Jaded Mary as well as solo for his Soul Resonance project and have included some action performance photos.

One of the best teachers I have ever known. Tim is very present and patient and very Positive when…read moreit comes to teaching. He is very confident and can show you almost any song you want to learn just right then and there, very skilled and knowledgable. At 40 I'm learning old time music and Tim Bertsch has really helped me gain confidence in my playing skills.