Imold is a very special company. We were on vacation in California when our neighbor reached out to…read moreinform us that our house was flooded with 1/2 inch of water. After booking tickets to come back a day early, filing the insurance claim, and reaching out to a handful of restoration companies, we were contacted immediately by someone at Imold. Within an hour or so of the flood discovery, we had an assessment appointment booked for the next business day. One other company reached out about 1 1/2 weeks later, and the rest never even got back to me. I was most impressed by the immediacy of the response, and only afterwards found out the identity of the agent that got back to me so quickly. It turned out it was the owner and CEO of the company, Adam Metauro. A day after we came back, Steve Richelson from Imold came out and did an assessment. Within an hour after we agreed to the company's services, a whole team came and started remediation right away. The company's prices were very reasonable, given the quick response, professionalism and diligence of the entire team. They understood the urgency of the situation. In addition to quickly, effectively and courteously fulfilling their mission, they went out of their way to dispose of a giant dresser, as well as my bedframe, even though neither were damaged in the flood and therefore went above and beyond the scope of work. The big bonus for me came when they agreed to my request to dispose of my 150-gallon saltwater aquarium tank, which must have weighed 300-400 pounds. They sent a whole team of 4 people to remove it, and because it still had a lot of wet sand in it, promised to bring more people the next day. I removed the sand that weekend and they were able to successfully remove it the next business day. I was overwhelmed with Imold's dedication to help out the customer, even if it was beyond the stated scope of work. Most companies typically either charge you for the extra service or offload the responsibility to another company, which would have incurred additional time and costs. When a CEO and owner gets involved in every day tasks, most often it is because of need rather than values. Imold is not a one or two person business, it is a medium-sized company, so a CEO or owner in a company that size clearly has enough people to fulfill all responsibilities. For him or her to get involved shows a much higher standard of company mission, customer service and values-based motivation. It was clear that Adam was involved with my account and situation from beginning to end. He was copied on nearly all the emails sent from the team, personally authorized a number of special requests, which included the aquarium (saving me hundreds of dollars), the aforementioned other heavy items, and flexibility on payment terms. Finally, Adam himself stepped up to the plate to fulfill yet another one of my requests, which was for expedited access to all the photos of the damage and remediation work, making an exception to the company protocol that all photos would be released upon project completion. Adam understood that I needed the photos earlier rather than later so as to move the insurance claim process along, so he not only authorized it, he ran the report himself and sent it to me the same day. It was an incredible feat, it made my day and I will be raving about it to my family and my personal and professional network for decades. A company that helps and supports you in a time of need is a very special company indeed. It was clear that Imold's ultimate company mission was to make life, for a customer already experiencing a difficult ordeal, better, easier and happier. Imold is clearly my Best Company for 2026 and a leading candidate for Best Company I have ever hired.

We had an issue with our bamboo flooring lifting in a bedroom. Initially, we thought it was an…read moreinstallation problem, but it turned out to be a moisture issue in the room. We contacted iMold, and from our first call through the entire remediation process, they were outstanding. The team was professional, respectful, and knowledgeable every step of the way. They kept us informed about everything that was being done, communicated clearly about scheduling and when they would be at our home, and thoroughly investigated the source of the problem. They not only identified where the moisture was coming from but also resolved the underlying issue. From the flooring demolition to the drying process and final resolution, their attention to detail and customer service were exceptional. We highly recommend iMold to anyone dealing with moisture, water damage, or flooring-related issues.

I had a pipe break that flooded my master bedroom. Fortunately, I'm in real estate and knew to…read moreimmediately turn off water to home and begin extraction immediately. I called another extraction company, big mistake, that came and spent 45 minutes writing up a big proposal rather than removing water on the T&M rate I was quoted over the phone. I ended up removing the water myself, Lowes carpet cleaner, pulling carpet, pad and putting holes in the wall. All looked good but to be sure I called ServPro and Mike DeDonato came to my home between other local jobs to take a look. Mike did moisture tests and an inspection of all areas and provided instructions to me to complete the project. How often does someone simply do the right thing and help you out, He wasn't pushing for a huge contract but, I work in Commercial real estate so everyone I know is now getting Mike's contact info...

I have worked with Servpro in the past... they were very professional. They did a great, efficient…read morejob. I felt secure that the water and mold remediation was taken care of. Melissa, Phil and his crew were great in 2008 with a burst pipe that caused flooding. Now we have hurricane damage and are looking forward to working with them again. Melissa was very kind and efficient and got us an appointment in a more than reasonable time frame.

Captain Steamer of Cape Coral 5-15-24: We needed our living room and hallways carpets cleaned. We…read moredecided to use Captain Steamer who was referred to us by some other friends. We called to set up a time and date and estimate on this job. They were very easy to talk to about all we wanted done and they were straight forward on their estimate. They arrived at exactly the date and time they were scheduled for, they even called us ahead of time so we would know exactly when they were going to arrive. The Technician that arrived was Jordan to take care of moving all furniture and running the cleaning machines. Jordan was very friendly and moved the heavy items quickly and with ease. He was very professional, polite, and knowledgeable of what he was doing. I have to say he even brought our trash cans back in from the curb when he arrived. He prepped two large stains to help get the carpet looking better. He was done in about an hour, moved all items back, loaded up his equipment and we said our goodbyes. We stayed off our carpet for about four hours so it could dry. Once the carpet was dry it looked new and stain free. This company was excellent to do business with and we would not hesitate to use them again. I give this company 5 out of 5 thumbs up for the great job they did. If you need carpet cleaning done give them a call, you won't be disappointed. See you At My Next Adventure Gulf Coast Terry

Kyle Curry came onsite 4/20/2023 as a Representative for Lennar (The Nation's Leading Builder)…read moreunder the guise that he was Onsite to ensure Our Family was Safe. Tony Cozad was there to complete an Air Quality Test and provide a Report of such. Unfortunately, the issue was escalated to Lennar Customer Care Staff whom claimed to have escalated to their Boss - Lennar Vice President Nicolaus Polakiewicz back on 2/22/23. Nicolaus repeatedly ignored attempts to discuss or resolve. Matters were left to myself and Family to figure out Best Path Forward. After engaging pertinent Health Providers and State/Local Agencies, we came up with a Plan to address all areas of concern. When presented with the Quotes, Nicolaus then advised that he was engaging Captain Steamer on 4/19/23 at the 11th hour as an Emergency Call to investigate. We allowed Nic' "Guys" onsite 4/20/23; prior to start of Scheduled work. While onsite, Kyle Curry expressed Agreement that Lennar's unidentified Contractor was at Fault while completing Warranty Work; whether intentional or not. Was also in agreement with Scope of Work with the exception of removing Vanity and Fogging. He said the Wall was sealed so we should be good. And also advised to tread lightly with Fogging given History of Family Health complications experienced since start of Project. We agreed to not remove Vanity, proceed with Cleaning by other Company and have them come back onsite a month later to take another Air Quality Test. On 4/28/2023, we received a Indoor Air Quality Report from Condition One Indoor Air Quality Solution, LLC reflecting data retrieved on 4/20/2023 (58 Days after Escalation to Lennar). Can't say that I am surprised that it doesn't align with what was discussed in our Home. Kyle and Nicolaus Polakiewicz "go Way Back"... "Whenever Nick calls, he knows it's something Big". Also, received Notice from Nicolaus Polakiewicz informing They will not Pay back any monies due regarding Work required to Fix their Mistake with exception of Shower Enclosure Installation and associated caulking that wasn't completed. Would definitely NOT RECOMMEND this Company based on recent interactions. Obvious They are Loyal to Deep Pockets rather than helping to Protect the Vulnerable; lacking Integrity. Please Note: Kyle is in Center of attached Picture and Tony of Condition One Indoor Air Quality Solutions, LLC is far left wearing a Captain's Complete Restoration Uniform. All information received is being Reviewed by Professionals whom are helping to ensure that others aren't subjected to this type of behavior. Steer Clear!!! There are others out there that Truly have their Customers Best Interest at heart and will Report Facts accordingly. In all sincerity, Veteran Strong

A Story of a Mold Problem--and the Team That Stepped Up…read more I recently purchased a small condo on Marco. island. I thought the condition of the unit was acceptable; Instead, mold was uncovered something no homeowner wants to find: **hidden mold**. The discovery was unsettling--emotionally draining, I needed help fast. Their mold inspector didn't hesitate. Call First Response, he said. They're honest, professional, and they do things the right way."* That recommendation became the turning point. The owner, Josh Phelps, reviewed the inspector's remediation plan and responded with a proposal that was refreshingly straightforward. No up selling. No inflated promises. Just a clear outline of what needed to be done and how much it would cost. With that, the plan was set in motion. On the scheduled day, Josh's team arrived right on time. They weren't just prepared--they were respectful, patient, and confident in their work. Every question was answered without hesitation. Every concern was met with reassurance. Their message was simple: *"When we're done, the mold will be gone."* And they delivered on that promise. The final Post‑Remediation Verification (PRV) report confirmed it: Mold removed. Air clean. Promise fulfilled. In a world where customer service often feels rushed or impersonal, I found First Response to be a rare exception--a small family business that still believes in doing things the right way. For me, First Response wasn't just a service provider. They were the steady, trustworthy partner I needed during a stressful moment. Hopefully you will never need their services but living in Florida it is almost a given that mold will be knocking on your door. If does call First Response.

Awesome company. Made this nightmare much more manageable. He is local and came quickly to assess…read morethe damage and immediately took action. I couldn't be happier with the outcome and professionalism. Would highly recommend.

Use caution with this company. After looking at our home for repairs, receptionist Andrea…read morecompletely stopped responding to our messages and texts. We never even got an estimate for repair or a report on the findings.

I wholeheartedly endorse Brian Hurford, the General Contractor of True North Restoration of…read moreSouthwest Florida, and his exceptional team, including Sebastian, Yeisy and Diego, for their outstanding professionalism, impeccable client service, empathy, and expertise in water damage restoration. From the initial consultation to project completion, they provided meticulous care, rapid response times, and unwavering dedication. Their commitment to delivering exceptional results is truly commendable, and I highly recommend them for any restoration needs. for elderly parents they were ready to return home a few months ago only to find a cleaning company that found mold and two hurricanes that had destroyed their home. This company came in and identified the root cause remediated and restored their home building it back to better than it was meeting. All of the Insurance needs to ensure that it's sealed and protected, but it came out beyond expectations of perfection. We never thought we would be to this point and have elderly parents that feel safe reassured, and now we'll have a home for the next several years to live out there life and a safe, wonderful home truly, the gratitude goes beyond what words can say and we just are thankful to God and ask them to continue to bless this team in this company you will be in good hands with this team!!! The value is beyond what you pay!!