Helpful staff friendly people and great selection. Thank you Selena for your time and patience with…read moreme can't wait to come visit y'all again

From the owner: Best Customers Service , best prices , always have deals in the store which you can avail, we order…read moreanything you want within a week.

I am looking for a specific type of glass pipe. A chilim. What should be at the most $12, usually…read more$8 to $10, they had exactly what I was looking for...except they were $34! Headed to another shop! I cannot reply to the owners response so I have to update my review. $34 for what I wanted, that should've been 12... I'm talking about LA. Six months ago. That same item that you have for $34 would be at the very most $12 in Los Angeles. I went to another store less than a five minute drive from you. I bought three Chillum's for seven dollars each. You are not competitively priced unless all the stores here in Asheville are terribly overpriced.

I've been a customer here since it opened, I actually go in quite a bit. I know all the guys who…read morework there, and they know me too. In fact, I was probably one of the main customers of this store. On a day where I was having a really hard time (my wallet was stolen) - I tried to go in and purchase, but they denied me because I didn't have my ID - knowing I am a main customer of the store, and knowing I'm 30 years old. I feel so disrespected as a customer that I was denied service when I am on a first name basis and every single person there knows me. The manager, Brandon, who I see every single day, who knows I am a 30 year old man, denied me to purchase. I just think it's an absolutely ridiculous way to treat a customer that comes into your store every day that you know on a first name basis. It sucks that this place doesn't understand basic customer service and keeping their main customers happy. If you go to the liquor store and the guy knows you - he stops carding you. I feel so disrespected as a customer.

Highly recommended when in Asheville. Laid back and friendly. Large outdoor porch. Excellent…read moreselection.

Great place to relax and have a cigar - knowledgeable and friendly staff and a great valueread more

Saw a shirt in the window the night before I wanted to buy for my stepdaughter. Came back the next…read moreday at 11:15, but the shop was still closed even though window hours said they open at 11. That probably should have been a clue about the type of service they provide. I came back an hour later to try to get the shirt. The store was 100% EMPTY except for the guy behind the counter. Politely asked if he minded me taking my mask off while no one else was there because I have a documented medical condition (legally exempt from the mandate) that makes it hard for me to breathe. From across the store, he told me no. I tried to explain to him I legitimately have a condition and medical documentation I could show him and that I put the mask back on if anyone else comes into the store. He told me to keep the mask on or get out. He didn't give me a reason for why he had a problem. He didn't offer me an alternative, he just was rude. Then, as I left, he sarcastically yelled out for me to "have a nice day". I've made the same request at other stores, and have NEVER been denied because I only ask when there are no other customers in the store. I even openly disclose my condition instead of just saying I'm exempt because I want them to know I'm not just trying to break the rules. It wasn't because it was an "Asheville thing" because three other stores were OK with it as long as no one else was around. I don't go in trying to cause problems. I don't try to make a statement. I just try to give my business to local shops who are willing to work with me and my disability. Once I stopped crying and shaking from the unexpected confrontation, I took my money to another store. One who helped me out instead of being intolerant and hateful. So, if you want to give your business to a place with staff who bullied a woman with an incurable disease when there was absolutely no reason to be a jerk, they may have stuff worth buying. But hey, I probably gave him a chance to brag to people how he got to throw an anti-masker out of the store. Glad one of us got something positive out of exchange.

First off, this is the best smoke shop I have ever been to. My wife and I stopped by while on a…read moreroad trip. We were helped by a dark haired gentleman who was incredibly friendly and super knowledgeable. He was able to answer every question I had for him, and he offered me some suggestions based on what I had mentioned while talking to him and ended up with a perfect glass piece for me and some legal CBD concentrate. We also left with an awesome dragon incense holder. Pair the great selection with the incredible customer service and you have a recipe for the best shop I've visited to date.

My gf and I were visiting Asheville for valentines weekend and thankfully stopped by this location…read more We met David and "tall chick" Mika who were both super knowledgeable on their products and so funny/just awesome to talk to in general. It made a great addition to our trip. Thanks Mika and David!

I want to thank you for helping me break my buy local habit. Recently I called four different smoke…read moreshops (2 OG locations and 2 independent stores) about a particular product. I was very specific and all four employees assured me they had what I wanted. When I showed up the next day no one had what I wanted. They just told me what I wanted to hear. I went online and had the product in 2 days. So again thank you for freeing me from having to deal with local shops.

My favorite shop around. I come up frequently from Charlotte and always find what I want here…read more Friendly staff that won't smother you.

Stopped in to get a nice cigar to take to Blue Ghost brewing Thursday night…read more The sign out front said Tobacco Emporium but the owner Paul said he's just never changed the sign after he bought the business. After looking over the offerings I selected a Estaban Carerra 60x6.5 oscuro behemoth that I took to Blue Ghost brewing and after supper we sat up our camp chairs up in Firefly field and I puffed on this tasty cigar, we drank a few beers and just enjoyed life for awhile. Paul was friendly and helpful and said the cigar I selected was one of his best sellers. Also with his store not being right on main street, his prices are better than the cigar shop that is right on main street. If you're a cigar smoker and looking for a good cigar in downtown Hendersonville, give the Tobacco Merchant a try.

I had the pleasure to meet "Cat" she works at the Patton Ave. location. She's a miserable person…read moreand I'm just glad she has a reason to get out of bed in the morning, after driving around to multiple stores to purchase an item from the shop l she refused to sell it to me and kicked me out. Never going to that store again but I will go to the other locations and tell everyone how horrible she is... I went to octopus garden and had a much better experience and they actually let me buy what I wanted. Cody was very nice, and then I talked to Rosa and now I feel much better. Thank you for addressing my concerns.

Staff is always so informative and kind! They offer a great variety and it's a great atmosphere.read more

For a small town store, they had X-actly what the doctor ordered. Literally, a replacement carb cap…read morepart for my Dr. Dabber Switch. Random! So grateful!

Not nice staff especially at the Merrimon location. Very condescending and a negativity you'd…read morewonder "why am I dealing with this" and then leave

Julie was amazing. She was so helpful and nice. We are visiting from Indiana and would recommend…read morethis place for anything.

Always a great experience . Staff is friendly, respectful. Jewelry is top notch,…read moreBeautiful work

Had an amazing experience getting a nasal piercing with Alan. He is kind, patient and extremely…read moretalented. Had a great time chatting with him and he was very patient as I picked out my jewelry and the location. I trusted him completely and am VERY happy with my new piercing.