From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the…read moreservice writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for.

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put…read moreonto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional

Best place .fair good prices..good workers .friendly.best repair shop .have been going there for…read moreyears

Very nice and helpful! They fixed my issue in a quick way and didn't charge for the simple fix.read more

Good place to get your vehicle fixed or checked out. Prices are better than the competition in the…read morearea. Owner is very friendly and will talk about what needs done. Doesn't feel like he would rip you off. Waiting room is a little crazy with people playing video games though.

I wouldn't recommend this guy to my worst enemy!! Complete RIP-OFF and total JOKE! He has a camera…read morearound his neck, gun on his side, and no trespassing signs ALL over his house for a reason! All that should have told me something right from the beginning. He has all that stuff bc he's always ripping ppl off and they come for him. He was supposed to put a motor in my truck. Nothing is hooked up correctly and it won't even start! Then he had the audacity to charge me $35 for a "storage fee". My truck wouldn't have been setting there for 3 days if he had fixed it like I had paid him for. I also bought everything needed for an oil change and that wasent done either. Literally the most disrespectful and unprofessional person I've ever had to deal with when it comes to my vehicles. im out over $2,000 and still had to have someone else tow my truck home. Pls don't use this guy! I've attached a screenshot of my husband trying to reason with this loser.

Thank God for Tim! He has rescued me many times. He has always found the problem fast and helped…read moreget the parts I needed. I don't know what I would do if I couldn't call him. Always respectful, polite and knowledgeable. Nice family and it's good to have an honest mechanic in the neighborhood! Thank you (again) Tim! - Maggie Coffey, Somerset, KY.

Very nice people very educated people will take my car back to him when needed very kind people and…read morevery regional people

Needed to tire repair, greeted with a big smile from Sean. He passed it off to a giant of a man,…read morefixed done, quick and easy best part of my day.

Had an alignment done, not all alignments are equal, and they did a great job. They also diagnosed…read moreother things that needed to be repaired.

Was traveling from Indy to Knoxville when a problem arose with my car. They were able to get me in…read moreand deliver excellent service at a reasonable price. Extremely p

I've been coming to Wayne's for years. I actually drive from over an hour away to have my vehicle…read moremaintenance done here. They provide a two year warranty on all work and that warranty is nationwide. The repair costs are within reason and the employees are very nice and will help answer all your questions. They sell tires as well. They found a diamond ring down in the dash once when they had to remove the dash to fix the heater core. They could've just kept the ring because I didn't even know it was there but they handed it to me.

Fast service, clean environment, friendly Staff , very professional,and glad to call them family!!read more

Knowledgeable honest and professional BILL JOY is the name to trust,they have fixed my cars for 7…read moreyears now and them brakes you'll get a easy 4 no problem,work is rock solid the FIRST TIME

They have gone over and beyond for me. I can't express my gratitude enough for these men. They have…read moreearned my trust over and over again. It's hard to find trustworthy people anymore.

Bailey's is now under new ownership, but the service and quality of work is just as stellar as when…read moreMr. Roy Bailey was in charge. The new owner has implemented some changes, which as someone who doesn't understand cars entirely, this is a welcome change! I came in for my AC not working, and Bailey's was able to diagnose my problem, go over with me what all is needed/critical, as well as went over other items to consider for the future as well (ex: brake pads) After the conversation about what all my car needed, I received a text message that had line by line everything I discussed with them over the phone. Details included why the part is important, what it does, etc. I could pick and choose work I wanted done and work I wanted to wait on. It was so nice to have this to refer to!! If you loved Bailey's before, you will continue to enjoy them.

Bailey's provides top quality service along with the best communication I've ever experienced from…read morea mechanic. I was provided new estimates when needed if recommendations changed or new issues were found. When my service report for my vehicle was finished they sent me a detailed list of the problems they found along with pictures of these issues to my phone. I appreciate the professionalism and service they provide! Id highly recommend Bailey's to anyone looking to get work done on their vehicle.