From the moment I walked in the door, I was pleasantly surprised with a very warm welcome by the…read moreservice writer. You don't get that much in today's world. Most of the time you're made to feel like a ghost when walking into a business. Well, not here, the employees here are genuine and welcoming and that's a fact! I brought my 2021 Cadillac XT6 in for repair. I was referred to them by CarMax. Fox Total Car Care confirmed with me they'd honor my MaxCare warranty. The service writer mentioned to me they really don't like to take on these warranty repairs because the insurance companies are so slow to pay. I showed up 30 minutes early due to the snowy weather, my appointment was scheduled at 9am. They took my info minutes after I walked in and at 9am, the service tech introduced himself and asked me all of the pertinent questions for him to begin to troubleshoot my vehicle. I must admit, I'm not used to folks being so kind to start a Monday morning. Fox Total Car Care took about 3 hours to diagnose my vehicle's issues. Unfortunately for me, FTCC could not fix my XT6 due to Cadillac's proprietary software upgrades. They fully explained their inability to fix my vehicle. But, the owner personally spoke to me with a full explanation and I'm very satisfied with that. I wish they could have fixed my XT6, but I understand why they could not. Now I'm off to a dealership for its repair. I highly recommend Fox Total Car Care. They're honest and that's all you can ask for.

I cannot believe the bad customer service I received today. I asked for simple brake pads to be put…read moreonto my car and explained that I was driving to Nashville the following day. After dropping my car off in the early am I came to get my car at 5pm because I hadn't heard from them. Upon arrival they proceeded to tell me that they inspected the car and hadn't done any work to the car. I asked why? Then the owner decided to come around the counter and acted as though he wanted to assault me. Followed me to my vehicle and again tried to assault me. Asked me if my brother drove a red BMW. I said yes he does. He then began to mouth me about my brother. Let's hope this location goes out of business just like the science hill location. Rude and very unprofessional

Good place to get your vehicle fixed or checked out. Prices are better than the competition in the…read morearea. Owner is very friendly and will talk about what needs done. Doesn't feel like he would rip you off. Waiting room is a little crazy with people playing video games though.

The only place that I use for all things auto related. A complete opposite of the dealership…read more fiascos. They actually care about their craft. A welcome relief when your vehicle has issues.

Needed to tire repair, greeted with a big smile from Sean. He passed it off to a giant of a man,…read morefixed done, quick and easy best part of my day.

As soon as you walk in you are greeted by attitude and will tell you you'll have to wait for days…read moreand act like they don't want your service at all. As you walk outside you will see the employees fighting about cigarettes. Crazy place.

John and his staff took excellent care of us. A wheel bearing on our trailer failed and he was able…read moreto have it fixed in one day. He fixed it properly, like my husband would have done. We plan to have him take care of our vehicles in the future.

4 is usually highest I go. Service was great. Came out and looked at the job and was back the next…read moreevening and finished. Being new to state helped, but still, my thank and gratitude.

From the owner: We handle everything from everyday auto repairs and collision work to customization. Whether you…read morejust need get back on the road or you’re looking for a lift kit or an audio upgrade, you’ll get quality results. We take pride in doing the job right the first time, with honest communication and fair pricing every step of the way. Everything we work on gets the same care and attention to detail we’d give our own.

It was time to purchase a set of four Cooper Endeavor Plus tires for my 2021 Cadillac XT6. I made…read moremy 9am appointment the night before. I arrived on time and I was greeted and dealt with immediately. After checking in, it's time to play the waiting game. I was told it would take two hours to complete my XT6's service. Honestly, two hours isn't bad at all considering the time it takes to take off and put on four new skins. Then with their free 4 wheel alignment and free synthetic oil change all within that window is quite amazing. Their customer service team seems well put together. Everyone is kind and attentive to every customer's needs. I highly recommend Tire Discounters for your vehicles needs. Well, after 2 1/2 hours, Logan just notified me that my complementary alignment and my complementary synthetic oil change is bit behind schedule. I've got another 1 1/2 hour wait. Not what I was expecting. But, getting my four wheel alignment is very important to me with my purchase of new tires. I'm not thrilled with the extended wait time, but I feel it's still worth it. I live to far away from Somerset to reschedule, come back and then wait again.

Nice, busy and courteous. They put the wrong size tire on my car once but made it right next time…read morewith a brand new replacement tire. Good work on brakes, too