Returned a car that was perfectly fine -- Toyota Corolla with cloth seats -- to Avis at 350 Mass…read moreAve, Cambridge, MA, on May 12, 2025. Tyrone, the manager, said the car had dog hairs in it, he was allergic, and the car needed to be sent out for detailing -- and they need to charge a $450 cleaning fee. He kept emphasizing that he had allergies. Total gaslighting. To be clear, Avis terms and conditions do not say that you have to clean your car before returning it. They simply state that renters will be charged a "reasonable fee" for "excessive stains, trash, dirt, soilage, odors, or pet hair." By no means, was my car returned with "excessive" anything. This was a scammy, fraudulent charge, and it was only by accident I found out the same day, and was able to rush back and take photos and videos of the car interior. After I complained, Tyrone gave me a "courtesy call" later that day to say he would reduce the cleaning fee to $150. What a joke. It took me three days to get Avis to reverse the charges. I had to call their customer service numerous times and go back and forth on emails. Avis makes it very difficult to reverse the charges. You have to be very persistent. If you have a video, they only accept files less than 10MB. This was known Avis/Budget scam. I thought I got a good deal on Hotwire. Next time I will pay more and go to National at the airport. Avoid Avis -- and this particularly this location -- like the plague. If you do rent from them, take photos and document everything, so you don't get screwed by Tyrone and his "allergies."

Don't bother with this location. Had to wait 30mins to just drop off the keys, service nonexistent…read more By far the slowest and least friendly car rental I've ever been to.

-Website offers GPS, but Cars didn't had GPS. -Money paid…read morefor GPS is called "non-refundable Prepay" -Kia-Car was not at all similar to Volkswagen Golf. I'm okay if something unexpected happed and I get a similar car, but not having any car ready 1,5hours after I had booked my car is incacceptable, expecially because it was not mine.

I had the DISPLEASURE of renting a car from "Budget At NAS/ Airport Bahamas". It was the most…read moreHORRIFIC, DREADFUL, EXPENSIVE, frustrating and disappointing experience I had in my entire life. The rep ANNA & DEZ and other employees at Budget Bahamas Airport were all completely INCOMPETENT, INCONSIDERATE, UNPROFESSIONAL & VERY RUDE! They were very disrespectful toward my daughter and I..I had the car for ONE DAY. I was completely OVERCHARGED & MORTIFIED to find out they charged me $1,981.00 for having the car barely ONE DAY. When I tried to questioned they about my high payment, I was spoken to in such a vile, derogatory manner and treated less than human. I was met with such contempt and disregard by rep Anna and other staff. Dez act like she was going to correct the bill and bad behavior by her co workers Anna and other ignorant employees. In stead Dez, purposefully made my daughter I wait for services that she pretended to provide. Dez deliberately attempted to make us miss our flights. She did not fix the bill she charged me more money $1,990.00. They all need a training in professionalism, customer service and to learn how to treat customers respectfully and how to do their job properly. Don't overcharge their customers simply because they can. I will never go to this awful, ridiculously overpriced island of Bahamas. I definitely will not rent EVER recommend this terrible, incompetent rental car place Budget. They are a joke and rip off. How do you charge someone that much money for one day and not feel bad and guilty..

Mixed experience…read more First off, the good stuff: it was the best deal through costco travel, the wait first time around was quick on a Tuesday morning, returning on a Monday morning was also very quick, a brand new fleet of ford focus hatchbacks which are nice to drive, the manager was nice and reasonable, and location was easy for me to access. Overall, I would've given it a 5-star for a value, efficiency, and great rental car, if not for... The lady who works there. I read google reviews of this place and she seems infamous. SBasically, she seems pretty unhappy to be working there, was looking to pick a fight from the outset, argued with us, and then accused me of something based on my race.

I showed up on Sunday and waited in line for 45 minutes while the only two employees helped a total…read moreof three customers. Now I'm third in line (of 8) and all employees are nowhere to be found. (The phone is ringing incessantly.) I got a good rate through Costco/American Express. Hopefully it all ends well, but it has been a terrible customer experience so far.

Amazing expertise on domestic and foreign cars. Grant is speedy, great value for a job well done!read more

David was extremely helpful and transparent about all the cars, answering questions and giving…read moreadvice even for buying from other dealerships. all of the paperwork as done so quickly as well

I got 3 quotes from different shops after my truck got sideswiped and Webster offered a better…read moreprice than any 3, fixed components the other two places said they couldn't, and ultimately saved me a ton of money while getting the job done the next day in a couple of hours and overall having friendly service. I highly recommend them for any body work!

Great service and care with my car. This was a no-stress experience. Adam was extremely pleasant…read more My car came back sparkling clean and I could not tell where the damage had been. I had been recommended here from a friend who had had body work done twice there, and now I'm another happy customer.