I was here for a work trip. I stayed 3 nights. It was an incredible experience, starting with the greeting I received from Calvin at reception. He was super welcoming and inviting after a long flight from California! The rest of the stay was stellar because the staff is also very friendly and accommodating. The bed was super comfortable and the sheets were so great! The shower pressure, amazing! The only recommendation I have is an update to the rooms. They could use some refurbishments. Also, my door didn't quite fit and let in a lot of light around all edges from the hallway. It was really bright in my room because of it ,making it difficult to stay asleep. Thank you for a wonderful stay! Especially Calvin! read more

The hotel allowed loud partying every night we were here, ruined our vacation. The management wouldn't adjust our bill at all. A fight broke out at 3AM on our last night, police had to break it up. Not near any decent restaurants. Lots for young kids to do. The hotel is dated and depressing. The carpet is old, the hallways aren't lit well. I'll never come back and you shouldn't either. read more

We were in town for a quick weekend & decided to book this hotel because of its location & price, we arrived early & were able to check in got Room#1008. Nice room, decent size with nice waterfront views, comfy bed & good toiletries to use. Once settled we heated out for food, after returning we went to check out the pool, this is also where u have the gym. Decent size, only complain water was way too cold, good to have better than nothing. Hotel has a nice property, staff was nice we enjoyed our weekend stay. read more

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I am here for a conference. I was surprised by the parking prices. My conference was for 4 days. If I were to park here. I would have to pay close to fifty a day. Luckily, I found public parking across the street for a little less. That's ridiculous. I found the hotel nice. The staff was not so friendly. Not one smile. It is a nice hotel. It had a restaurant and a Starbucks inside. The hotel has a nice view of the river. I found the hotel food that was served at the conference good. We had breakfast and desserts. Everything tasted great. read more

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I stayed at the Royal Sonesta hotel for one night during a business trip to the Boston area. My flight arrived a little before noon on the day of check-in. I went straight to the hotel from the airport to see whether it would be feasible for me to check in early. Upon arrival at the hotel, I was met by a bellhop who got my luggage out of the taxi and showed me where to go to check in. I was extremely happy that the hotel was able to accommodate an early check-in. The front desk clerk was very professional and courteous during the check-in process and gave me instructions on how to get to my room as well as gain access to the Wi-Fi should I choose to. The aesthetics of the hotel are really nice, and it is quite modern with paintings and unique structures. There is a big heated indoor pool as well as a gym. There are also restaurants within the hotel. The room was spacious and looked and smelled clean. The bed was quite soft and comfortable. The shower pressure was great; it also remained warm for the entire shower. The view outside my hotel room was absolutely fantastic. I utilized the small living room area to watch television, and I used the desk to do some work. Unfortunately, the remote control was not working initially, so I had to call the front desk to have someone come up to fix it. The repair person came within 15 minutes and fixed the problem. I enjoyed my stay at this hotel. It is in a location that is conducive to various activities within the vicinity. It was a refreshing experience. read more

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The Royal Sonesta maintains its allure by having an elegant entrance and hotel bar. The views are not too bad either, but once you hop on the elevator you are transported back to the 90s. Blue swirled carpet and dingy lighting change to mood quickly. I guess I should have guessed by the lights going out on the exterior sign what kind of experience I would be in for. The check in process was painful. One person was at the desk while a line of about 6 people waited and continued to grow. Getting to my room, I was welcomed to "clean" towels hung by my sink that were covered in makeup. SO GROSS! read more

Friends and I decided to take a trip to Boston in October, and were shocked by the cost of hotels. The Royal Sonesta was the most affordable at the time, that was still centrally located to public transportation/trains stations and near the places we wanted to be able to get to. Our only requirements were least expensive, fit 4 adults, not terrible reviews, safe, and near public transportation. I didn't look at much else on the website when booking, so when we walked into the lobby we were surprised by how beautiful it was. This was not at all what we were expecting for the price point - but in the best way. We arrived late around 11pm or midnight and were promptly greeted by Naima at the front desk (spoiler alert Naima was the highlight of our stay). She was training someone that night, so he assisted in checking us in as she gave us all the information we would need and joked around with us. To have someone who's that bubbly and kind late at night is a treat! When we opened our room key holder and saw all the key designs we were giddy with excitement, and promptly looked up all the different hotel mascots using the "hotel guide" QR code. The room was spacious, clean, and comfortable! We easily slept all 4 adults in the 2 beds and had plenty of room for luggage, unpacking, and to sprawl out. The views were great, despite some construction nearby. My only real "complaint" or let down was the water pressure in the shower was really bad. I don't mean it just wasn't as good as at home, I mean I you to stay in the shower and intentionally scub your hair for an extended period of time to get the shampoo out, and even then you may get out of the shower and notice there is still shampoo residue and have to get back in. It was barely enough pressure to wash your hair - and we tried everything to adjust it and nothing improved. The location was walkable to a train station, multiple bus stops, to a mall, and to other nearby things that may be needed. The area felt very safe, even walking around at night. The daily dining credit could be used at the Starbucks/coffee shop/little store in the lobby, plus any of the dining location - which worked well for us to grab a speciality drink in the AM before brunch reservations. The hotel is dog friendly, so we did get to see a few pups too! We were in and out at weird hours, but most nights/late nights and early morning Naima was at the front desk, always just as bubbly as when we met her, always engaged in a conversation with guest, always waving hello or goodbye to us, or always having a quick conversation with us when she wasn't busy. She is a true gem. Any questions we had, she had answers. She was so delightful and truly seemed to love her job and the hotel guests. It's so rare to find people, particularly that work odd or overnight shifts, that are just filled with so much joy and really elevate an experience as a guest - Royal Sonesta is lucky to have her! If you arrive late or super early and see a woman at the front desk with a giant smile, just know you are in for a treat! Overall, the hotel is lovely, the rooms are spacious, the staff is friendly, and the small details such as the mascots and card keys are fantastic. We had a wonderful stay and I would recommend this hotel to anyone visiting the area. read more

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My son and I stayed here (just the two of us) back when he was three. We had an almost magical time and I told everyone I knew about it. He's five now, and I still had such fond memories of that stay, I decided to repeat it, this time for two nights. I booked directly through the Sonesta website, and paid an extra $75 for early check-in at noon, so that we could make the most of our stay. When we arrived at the hotel, the lobby was completely packed with young adults (college kids?) draped across all of the chairs and couches, sitting cross legged in the middle of the floor, leaving crumpled bags of chips and empty coffee cups everywhere, blocking the entrances, and even interrupting guest check-ins to ask the front desk staff if they'd mind charging their phones. I saw signs for a Harvard debate team event and guessed maybe they were there for that? I'm not 100% sure. They were annoying, though. I didn't (and wouldn't) say anything about that, but the friendly front desk staff member immediately thanked me for my patience and upgraded my room to a river view, which was a really nice surprise! The $1 parking that I told everyone about after our last trip is now $45. (Inflation, I guess.) After we checked in, we soon realized that one of the elevators in the west tower was broken, so there was a really long line to get onto the one working elevator, and as we slowly made our way up to find our room on the 8th floor, it stopped on every single floor, as exasperated travelers who were trying to check out kept squeezing in beside us, even while fully knowing that the elevator was headed up, not down. As we stood packed together like sardines, one woman said she'd been waiting for the elevator for more than half an hour before finally getting on. (That elevator remained broken for all three days of our stay, but it was really only a major inconvenience at certain times of day.) Our room itself was clean, quiet and comfortable, and the view across the Charles River was every bit as captivating as I remembered from our last stay. The linens were crisp and bright white and the housekeeping and front desk/reception staff were all especially great. Just really helpful and welcoming and kind. The big draw for us this time was the indoor pool. The heating unit in the pool room was broken, though - keeping the air temperature at somewhere that (I'd guess) was in the mid-fifties. Not comfortable at all in mid-February, so I opted out from any swimming... The water in the pool was warm-ish, though, and my young son still wanted to swim. I sat on the side, bundled up in a sweatshirt, using multiple pool towels as blankets, while he happily swam and played in the water on each day of our stay. The hotel has multiple on-site dining options. We visited Art Bar for both breakfast and lunch on our second day, had dinner at Monteverdi on our second night, and grabbed coffee/snacks from the on-site Starbucks both days. Food was great at both of the full service restaurants. Service was hit/miss. At Art Bar, the same server took care of us (and every other guest in the restaurant) at both breakfast and lunch, which surprised me. She provided quick, polite and efficient service to us both times, and was very kind to my son. At Monteverdi, our young server was warm, helpful and attentive at first, but then she completely disappeared after serving our food and my five year old had a bathroom need that eventually turned into an emergency (and there's no restroom located inside the restaurant). I finally had to flag down the host staff to ask for our check. She was happy to get it for us and we thankfully made it to the restroom down the long hall and around the corner just in the nick of time. The man who took care of us at Starbucks on our final morning was unfriendly and even a little bit rude. My son was admittedly tired and whiney and having kind of a hard time. The counter server didn't appreciate that, I guess. He was perfectly nice to everyone else who waited in line with us, but didn't even bother saying hello/please/thank you/you're welcome to me, and he actually seemed to be rolling his eyes and glaring at me as I placed our order. It seemed like an overreaction to the behavior of a typical five year old and did not feel like the best customer service, obviously. Overall, our stay was not anywhere near as magical as I remembered it being the last time we stayed here, but it was still mostly positive. It's a clean, quiet, affordable option for families, the location is convenient and most of the staff are helpful and kind. You could certainly find worse options than this hotel. read more

The Royal Sonesta Boston - View from room - Hotels Near Me - Cambridge, Massachusetts

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Easy five stars. Seriously from top to bottom, start to finish- if you're in the fence about this place stop looking and book your stay. The staff was beyond great the room was super clean and it's ideally located in a part of the city that's as scenic as it is convenient for those who like to run or walk places. But let's talk about the hotel gym. No really, let's. It's awesome, it's MORE than Kenough for all your needs. I had a great time visiting the city and seeing old friends. They're not old, I just knew them from way back when. Maybe, just maybe, the great hotel stay was the friends we made along the way. read more

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Visiting Boston is becoming a recurring event as our daughter moved there 2 years ago. The Royal Sonesta is in a great location, central to many places in Boston and has great river views. There have been some upgrades that have made rooms newer and fresh. The hotel staff at check has always been great and this past time, it was exceptional. Calvin, front desk manager, was awesome. He took the time to make some great recommendations, both in the hotel and at outside dining establishments. The new Scull and Keel restaurant at the hotel was awesome, recommend the Chicken & Waffles and the Tiramisu French toast. We liked the restaurant so much we ate there twice. Looking forward to our next visit read more

This hotel was picked given its proximity to all the tourist attractions. That said, I was not expecting much, but let me tell you I was heavily surprised by how much this hotel offered. Let's start with the room. The room had the most comfortable bed I have ever had at any hotel. It felt like a marshmallow and every night I visited Morpheus sans complaint. I felt so well rested in Boston that it was ridiculous and that's EVEN including the crazy walks that made me chafe. It's as if this bed had restorative properties in it. We had a TV with lots of channels, a mini fridge, a desk, and even multiple ways to charge our phones. Then there's the bathroom that had a bathtub, which in itself is shocking as most hotels just have showers. In terms of amenities, we had free Wi-Fi, a pool that my companion went to at some point, and a lot of other food options. For one, there was a tiny Starbucks on site, and this little Starbucks was like any other except that it also sold things you may have forgotten to pack, such as Advil or pads. It was really hard for me not to go to Starbucks every day given how readily accessible it was, but I managed and only went when absolutely necessary. There's also a restaurant on the other side of the hotel. I did not go to it, but my companion did. He was not too happy with it, but the fact that the option was even there is what counts to me. The staff overall was very friendly and our stay went swimmingly. This was my first time staying at any Sonesta and I wonder if others are just like this one. If they are, then I'm definitely a fan of this hotel chain. read more

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I had a nice stay at the Royal Sonesta Boston in Cambridge, MA on a business trip. I had a small room overlooking the river and the Science Museum. The staff is nice. The room was clean and comfortable. The bathroom is very small, but it was only me staying there. The artbar restaurant and Starbucks cafe onsite were good. The shower was an issue. It was a walk-in shower and really tiny. I'm petite, and even I felt the space was too small. There wasn't really anywhere to put your own soaps or washcloth. The water came out under the shower door too, so I added extra towels on the floor. Overall I enjoyed my stay. This hotel is walkable to the Science Museum and MIT. read more

Stayed in West Tower. The room is very worn with torn carpeting, holes in sheets, scratched furniture, and popcorn ceiling. The walls are paper thin and soap and shampoo containers were empty at time of check in. Plus, only one elevator was working for 7 floors of rooms. Staff are nice but that doesn't make up for the expensive, outdated living arrangements. Was giving it two stars. Downgrading to one star after calling housekeeping and waiting for an hour for soaps and shampoo to be filled (empty at check in) so I can get to a meeting. read more

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We went to Cambridge for our daughter's PHD graduation. This was the perfect location for our needs. We enjoyed a nice meal outside in the patio overlooking the water. Customer service was great too. Would recommend staying here if you're in Cambridge. read more

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The good: - Front desk was nice enough to let us check in early - The staff in general seemed really nice The bad: - AC doesn't work. One of the towers does not have AC. Instead of trying to change rooms, they give you a fan that is kinda loud. After reading all the reviews, I realize they don't offer moving you because the other rooms are the same. Their AC system is old and outdated unfortunately. This really sucks when the outside is just as mucky. - The left faucet dribbles out water, which doesn't bother us but will leak out water throughout the day. For the amount we paid, I expected a better hotel experience - especially for a 4-star hotel. The staff really does their best to give a good experience. Shoutout to Ty for doing his best to take care of the things around the hotel. Gave 2 stars because after our first night, they finally moved us to the tower with AC (not strong but waaay better than the other room). read more

They had my Google review removed. It tracks. Mice in the lobby and stains in the room. I never got the fresh sheets I asked for. Rudest staff in town. The front desk hung up on me when I called to complain about the drunk people outside my door in the middle of the night. read more

The hotel and its restaurant are what you'd get if you prompted an AI with the following design parameters: "Should be cheap but aspire towards class (e.g., distressed IKEA furniture), be the kind of place that women in Ugg boots think is 'fancy,' feel both hauntingly empty and yet cluttered with nonsense in just the right places, and have no identity but have a large painting of a dog in royal attire to show we're 'fun'." Add in an unnerving lack of staff (because profit, right?) and you've got an idea of the place. P.S. The public shower at the pool has ghastly stains that would be fitting for a horror video game or an abandoned asylum. read more

Do NOT stay here - even if it's free No transportation to the airport or T. No laundry services, honestly no 4 star services at all are offered here. I was stranded in Boston due to a Delta cancellation and this was the only hotel offered. It looks nice from the outside, but the experience was awful. Rodents in the lobby. Yes, really. I saw mice in the early morning near the restaurant and lobby chairs. Droppings were visible, and when I mentioned it to staff, they just laughed and said, "Yeah, we've seen them too." No action taken. Billing nightmare. The hotel charged my card multiple times for a stay that was supposed to be covered by the airline. I only authorized a $75 incidental hold. I've called over and over, and each time I'm told "it's fixed," only for another charge to show up. Extremely frustrating and unprofessional. Outdated and overpriced food. Dinner menu was nothing special and way too expensive for what it is. Late-night food? Pretty much non-existent after 10pm. Dirty amenities. The pool and gym were smelly and not well maintained. The furniture in the room was beat up. The only nice thing was the view -- and that has nothing to do with the hotel itself. Bottom line: Even if the airline comps your stay, be VERY careful with your card and watch for surprise charges. Not worth the stress. I wouldn't stay here again under any circumstances. read more

I travel often for work and staying at the Royal Sonesta Boston was the worst experience. Could not control the temperature in the room, bathroom door was locked and need maintenance to open it, my bill was messed up and I could not get my receipt. I try hard not to stay here when I'm in town and so many options. read more

Stayed at the Royal Sonesta for a conference. The hotel itself is beautiful. Central to everything! Gorgeous views overlooking the water. The hotel was completely FULL. I received a handicap accessible room - I felt guilty because what if a guest who was handicapped needed it. On the positive, the bed was comfortable, the hotel was accessible to everything. It had a Starbucks (though the lines were extremely long each morning). The downside... check-in took FOREVER. There was only one receptionist. Then another showed up and it was still moving slow. No one asked for my email at arrival. At least they offered juice and iced water to the guests in the lobby. Just asked straight for the credit card. A receipt wasn't provided to me upon checkout. I had to call and email at least 5-6 times before finally receiving a receipt. For the rooms to be expensive, I wished customer service was more responsive. Overall nice stay. I'd only stay again for the location and if there isn't another hotel nearby available. read more

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Had stayed at the Royal Sonesta during my stay in Boston. There was a bit of a wait for check-in but Kaley at the front desk made the process quick and efficient. The room itself was cozy and pretty much a basic hotel room. On the plus side they did provide free water bottles. There is a restaurant and bar on the main floor and a cafe that serves Starbucks which was a plus for the early morning meetings. We had rented a meeting room for the day and it was comfortable for our group. There is great wifi access in the hotel as well. Overall a great stay! read more

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Overall we d enjoyed our stay. We only stayed one night. The lobby had a very strong flowery smell that I was not a fan of but that is my personal preference. The room was small but we weren't planning on hanging out in it long anyway so no big deal. The temperature of the shower fluctuated a lot despite where the nozzle was pointed. My only real complaint is that our room was warm. We turned the ac down a little bit but it made no difference unfortunately. On the bright side, ArtBar had fantastic food. The staff in the hotel and at the restaurant were all fantastic and very friendly. We were able to walk to TD Garden from the hotel which was really nice. I'd stay here again if I could get a cold room. lol read more

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Paid $400 per night for a balcony king room, the images of the balcony portrayed online were NOT what we got.. a tiny corner balcony with very dirty floor and glass partition.. plus the nerve to charge $45 per night to park at the hotel.... room service had not cleaned the room by 3pm, ceiling had signs of water damage.. the list goes on. SAVE YOUR MONEY read more

Good place to stay in Boston. Close to the science museum. It is advertised as a four star hotel but it's more like a 3 star hotel. That being said, there's a small Starbucks cafe in the hotel that's great and the artbar restaurant which is Aok. The room itself is clean. Beds are comfy, though a bit small maybe. Bathroom is also somewhat small though there's a tub. Wish they'd provided a dental kit than a shoe sponge. Parking costs 44$ overnight. Overall it is a good place to stay. read more

Okay, the bad first since it is still on my mind that after 5 days, I have not yet received my $75 "security deposit" even though they were able to charge my card for a $6.69 small cup of coffee (the Starbucks closes at 3PM). Also, they are now "dog friendly" but when we tried to take a nap about 5PM before going out, a dog was barking loudly down the hall. Apparently the owners left it in the room while they went out. Ughh.Also, there is no AM coffee or water in the lobby which I found strange and annoying. Good stuff: reasonable rate, friendly staff, great location and easy parking (although we paid $42), clean room. Would I go again, not sure. read more

The hotel had only one working elevator. Being on the 6th floor we had waited and waited and waited until finally using the stairs. Rooms were clean and comfortable. However, there were children and adults in the halls being loud very early in the morning and later in the evening. There was no breakfast . The restaurant was closed , only Starbucks was open. No valet parking and the garage is small and we had a difficult time parking a the spaces are very small and tight. read more

Staying here two nights for a wedding. Checkin was slow, but efficient and friendly. We asked for early check in at 1pm and got it. Called down for wine glasses no one could help. Luis our front desk clerk was enlisted and he got us two wine glasses. Our room was a standard with a king Bed. A bit tight. We are on a semi corner so have two windows on two sides - nice. Parking was easy and part of the hotel building. $44/night. Tonite is the welcome event for out of towners at 8pm. Wedding on Saturday was very nice. 275 guests. There were servers everywhere. The cocktail hour was enjoyable but a bit crowded. Food was ok. We slept well and the bed was comfortable. A nice hotel for an event. If we ever stay here again we would book a larger room. Mark & Nancy. read more

I attended a gala at this fine hotel and it was lovely. The parking lot assistant was so sweet. I like to think I have inspector gadget arms and i was taken back to reality when I couldn't reaxh the machine to grab my ticket. One of the workers immediately came to my rescue and I appreciated that. The conference room was a nice size and I love how they have long mirrors surrounding the area. This really made the conference room look larger than life. The food was catered by the hotel and let me tell you it was delicious. They offered a risotto station and they stir fried the fresh vegetables in front of you. They had thisini skillet with pulled ribs and grits topped with garnish, I could have eaten about two more of those bad Larry's. The bathroom is very lovely. I would consider being a guest at the hotel. I will definitely be returning in the near future. read more

The Royal Sonesta Boston - Hotels Near Me - Cambridge, Massachusetts

Comfortable hotel. ArtBar is a good restaurant at the hotel. They should get the second elevator working ASAP.

I arrived at 6 AM right after my flight, and I was trying to get an earlier check-in (obviously was ready to pay extra) but unfortunately, they had none available. I understand that this can happen. They mentioned cleaning starts at 9 AM, so I decided to wait. However, when I checked again around 9:30 AM, they informed me that they had just started cleaning the room. It's now almost 11 AM, and I went to check in again and still no room is ready, even though I had called ahead to request early check-in when I was booking. I'm frustrated that it's taking so long to clean one room. They offered a room with one bed instead of two, which I find ridiculous. They also said we could wait until 4 PM. Considering the size of this hotel, I find it hard to believe that it should take this long to prepare one room. I won't be coming back here and wish I had booked a hotel across the street. read more

One of our favorite things about the Sonesta is the ambiance and personal attentiveness -- the staff couldn't be nicer! They go out of their way to make your stay memorable. This time the standout employee was Emiliana at the onsite Starbucks counter! I had laryngitis and she made sure I had a nice big Medicine Ball hot tea every day, and she was the sweetest ever, always inquiring if I was feeling better, and urging me to drink more hot tea - which really helped. The rooms are always immaculate. We loved our stay....once again! read more

At first glance this hotel was not high on my favorites. But just like books sometimes we cannot judge a hotel by the cover. There's something there that's not quite elegant but more comfortable. Like a vintage leather jacket. However, the staff is who really brings the hotel together. My personal room attendant was incredible! They even found my cast off socks that I lost sight of on day one. Each day my room Was expertly cleaned and organized. Even my personal toiletries. The front desk staff was incredibly welcoming and thoughtful. And the restaurant was delicious and try the clam chowder! It turned out this charming hotel won my heart. read more

well, where do I start. I'll try to just get a little bit of back round &keep a LONG story short. I have stayed in this hotel on the weekends only(6x) &I got to know the staff. I actually went back many times clearly, I got phone numbers of a few ppl there! Between 2023 to 2025.Flash forward to last month. I spent about 800 for a balcony suite king classic room! it was small. that's fine. it was supposed to be for Saturday (4pm) to Monday at check out at 12. There was 1 king bed. The room slept TWO! I had my bestfriend staying with me. Mind you it was 99degrees thurs,fri&so we get there late Saturday so we all 4 got dressed because I had 2 other friends there. they did not come back nor stay. so after we went out , mind you, we get back at 4a.m on Sunday. Now I was puking &puking all of a sudden. I don't drink. I just sat in the bed &held a barrel. the ppl in the room next to me thought I was alone? &called in a "welfare check" that I passed. I had security stay in the room as I denied the car. I had not drank much in 72hrs ,in a heat wave, so yeah I as well found out I had covid. but regardless, when the manger was standing in the room last, the "weekend manager " she realized that it was extremely hot in our room & I told her , yeah I know. I thought when we arrived yesterday that it was on the highest"fan" it could. so I mean it dosent take a genius to figure all this out. mind you I had 1 other friend staying there. they knew this. then as we're both sitting left in the room with her she decided to call matinence because it was hot &stagnant in my room. what do you know? come to find out? or was BROKEN! so not only did I have ppl come in &wake me up? cuz they had heard me throwing up from heat stroke.period because I was cleared. so now the A/c guy stayed &it took him an hr to get in my room &for him to fix it. so they saw my bff that was the other person staying there. so after 2hrs of that? they were super nice & talked to us in the room for that long. this plays into it. I then the next Morning around 7am? my friend left after we cleaned up for the maid. &she went to get coffee. I finally for the 1st time? layed down. so as a single mom? tired? heat stroke? no sleep? I needed it. as well as I'm in my sleeping meds. I thought I was guna be able to sleep till like 10. nope! I get woken up to new staff?new security? (weekday) so no one "knew" us? this is how it started she asked for a key to get in the room &they wouldn't let her &she couldn't bring the coffee up. so they called the room? she said she is sleeping it isn't guna wake her! they called them knocked on the door? she said I know her she isn't guna wake up. she's been sick. she's sleeping. they called 911. she repeated "I was not on drugs" so as im listening to them (the DEA?,EMT&COPS) saying oh hey you know where you are? I'm like "omg yes! &I wanna be sleeping! this is crazy. why is everybody in here(im not dressed) &what's going on? they all are looking for signs of "Smoking" which if I was guna do? I would have when I got there? but the maintenance man didn't? the supervisor ? the manger who spent 2hrs in there 12hrs prior didn't? weird. so about 5 minutes into them just looking around. didn't find any cigarettes? everyone vapors anyway. and they charged me over 500$?I don't know for even what!?I did nothing wrong. my friend told them she's not on drugs. I wasn't. I mean she just needed to get in our room cuz her name was my 2nd guest. so personally I'm just over baffled. that I touched no waters?(8$) in the room. I just cleaned the room before the raided it? mind you they won't tell me what the charges are for? nothing. I just think it was new staff on Monday morning they didn't recognize her? &I guess ppl O.D ? but that's not this case & they haven't refunded any $$ nor up grade us when the whole reason I had heat stroke the first night? is 101degrees with the a/c broke? OK never again read more

Booked here for a conference. This hotel is in Cambridge by the Charles River and the other side of Boston. Very easy to take the train into Boston or if you are in the mood, walk. Came early into town though my room wasn't early so I dropped off my bag and went to check out one of Boston's many attractions (btw the Museum of Science is literally around the corner and the Mall is across the street). Came back by 3PM and my room wasn't ready, the folks at registration gave me another room so I didn't have to wait anymore and get settled. There folks tries to accommodate your needs...very nice folks and friendly. Great room with a view of the river, there are LED lights that automatically turn on when you walk by and comfortable bed. Three water in the room is not complimentary and cost $3 not including tax. Had clam chowder at Artibar, which was great. Didn't try any other restaurants. The one advice is make sure you use the same email address that you register for the room with Sonesta Perks. I made the mistake and it was a huge waste of time to fix which I finally did. read more

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It's an adequate hotel while staying in Cambridge, Massachusetts. The rooms occasionally have heating problems and hot water problems, but the staff seems to accommodate your needs. There are better hotels, but there are also worst hotels in the area read more

Broken elevator caused long waits and overloaded rides... miserable. Otherwise ok. Did a fire alarm and the one working elevator was turned off and no stairs to go up. Was late for a meeting. read more

Attended a very special occasion at Royal Sonesta. Gorgeous location and views! The event was lovely and the cocktail hour and function room were set up beautifully-that's were the "lovely" ended Interestingly, the staff was distant and non cooperative or helpful. Our friends clearly were spending a great deal of money on this event. Open bar-expansive dinner options.. The bartender at the cash bar (Mike) was rude to the point of being the topic of conversation among some of the guests. When guests asked about ice water or the temperature in the room they were met with resistance and staff that just basically wanted to "kick the can down the road". Honestly, I am sure our hosts would be embarrassed if they knew how their guests were treated. I guess they think they can get away with it because of their beautiful location which is unfortunate. We canceled our room instead of staying overnight. read more

Mostly stayed here because we wanted a balcony room over looking the River. 45th anniversary.Got here. They gave us a corner room with a partial balcony. Tiny balcony 1/3 size of a regular balcony. No other rooms available. So disappointing. No refund or fix. Paid for River view with balcony. High price for much more than a regular room. What a big disappointment! read more

Booked a river view and after ten minutes of staring at the his computer the man who checked me in said I could only have a city view, no apologies, no nothing. The man next to me had been promised a 2 bedroom but didn't get his room either and was likewise given the run around. This morning we wake up and the elevators are broken- so we have to go up and down from the 9th floor. What do people with disabilities do in this case? Lobby looks like it's out of the 80's; building itself looks like a shrine to a 1960's government unit. Only reason we stayed here was because if an event and next time we'll stay elsewhere. read more

The website falsely advertises $1 parking per night (it costs more than 40), the AC in our room made sputtering death sounds intermittently through the night, the floor had stained patches, the bed was tilted with the head of bed low hanging, and there is no cleaning unless you stay for 5 nights. The lack of cleaning strikes me as incredibly cost saving (and stingy) of the management as the cleaners and the vast majority of the staff aren't even wearing masks, while citing Covid safety. When checking out, we even pointed out the website advertisement which we were told was not applicable (though was promoted at time of our booking and our stay). The view of the Charles and proximity to MOS is nice, but there are other options where the care for the customer would be much better. Do not recommend and will never return- this was my first time in years where I felt that there was no actual hospitality rendered. I often feel pampered and well taken care of at my hotel visits - but not here. read more

The Royal Sonesta Boston - False advertising - expect to pay $42/night - Hotels Near Me - Cambridge, Massachusetts