I have contacted customer service multiple times regarding the scratches on my car, and on the rare occasion I reach someone, they always say that a supervisor will get in touch with me--but they never provide a timeframe. It's now been two months, and I still haven't heard from anyone. I'm extremely disappointed with how the company has handled my claim. I will not be returning or recommending this car wash to anyone. This level of service is unacceptable. read more

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I've been going to this car wash for years and it's always been adequate. I went a month ago and they had no clean towels to dry my car so I grabbed one that had been used but was only slightly damp. When I went today, I asked the attendant when I paid for my wash if there were any towels and was told their drier wasn't working so they had no towels. Oh, and the basic one-time wash went from $10 to $12. (Maybe to buy a new drier?) read more

This place is constantly closed for system reboot or repairs. they also run out of rags glass cleaner and interior cleaner constantly.

Great staff great place for your vehicle always well come back to vacuum and wash my truck

I love this car wash, the vacuum section always have clean towels and is just great. Neveah is super sweet & has great customer service, refreshing these days! read more

Returned for another wash today. Basic car wash fine. After that though detailing area covered in trash, some broken glass. Vacuums barely had pressure even after I went around and reinserted nozzles left outdoor holsters. Sad to see continued decaying capabilities. read more

Take 5 Car Wash - Broken glass - Car Wash Near Me - Denver, Colorado

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First - they claim to be a "touchless" carwash facility. Not true, and the flailing brushes scratch your paint. Avoid this if you have ceramic coating, or new paint. As pointed out by other reviewers, they do not accept responsibility on damages. My first and only time there, late last March, their track wheel holders slipped of a couple times on my month-old new car causing it to jump the tracks. This made me inspect and find scrape damage on two wheels on the same side. The store manager filled out an damage claim at that time. After six weeks of me calling their corporate customer service, they finally called back, and at first disputed the claim out of hand. Then they mentioned that they run continuous video monitoring. I asked that they 1) look at this video and 2) share it with me. If there is no evidence of the car bucking off the wheel guides, then I will let it be. They never called back nor sent any video. It is now end of June, and all further calls to their "customer service" get no response. Originally I pointed out scratched swirls caused by the carwash brushes in the factory new paint to the manager, but he would not admit to causing them, nor admit to the untruth about being "touchless" car wash. DON'T GO THERE! read more

Manager is unwilling to help. Short worded and rude. Will be canceling my membership here.

This is an excellent car wash! Hah, I am nerding out over a car wash... who am I, really? The prices are fair and it seems like they can give you some deals in line if you start asking questions! I love that they have spots to clean out your car and all kinds of devices to really get your car clean! The suction is great and there is this blower thing that I didn't realize until I was done which is great for getting those crevices cleaned out!! And they have a floor matt washing machine -- what the what?! So awesome all of this is available! The best car wash ever, lol. read more

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Staff are never friendly or smiling... vacuums never work.... Don't buy the membership for this location.

I used this location on 6/14/24. My hood and windshield were damaged. I filled out the claim form with an employee who took pictures. It is now almost a month and a half later, and I have heard from no one, I cannot get in touch with the site manager, and there is no phone number to call. I would not recommend this location. read more

THEY WILL DAMAGE YOUR CAR AND NOT FIX IT! Like many others in the reviews here, I had my car damaged by their machine: One of their washing mechanisms hit my windshield and cracked it. I reported it to one of the workers who called his boss and told me they weren't liable. No apology or offer to make it right from management. Be warned! read more

Take 5 Car Wash - Cracked windshield from their washing machines. - Car Wash Near Me - Denver, Colorado

I highly recommend going ELSEWHERE! This drive-thru car wash WILL SCRATCH YOUR CAR. And the manager won't even bother calmly talking to you or looking at the damage before walking away and refusing to return. Don't go here. I wish I hadn't. read more

This is my favorite car wash where you sit inside the car while it goes through the wash. Affordable and straightforward and quick. Just the car was is $10 and I got car and wheel wash which was $16. The vacuums at the end are free!!!! Very long and good suction. read more

Take 5 Car Wash - Free vacuums - Car Wash Near Me - Denver, Colorado

The guy who you see first, who you pay, was very nice and helpful. My car was really dirty from driving through the mountains while it was snowing. I upgraded and got the $21 wash but really just wanted the thick layer of grime off my car. The second guy who tells the machine which wash you paid for did only that. I've always wondered why some places sponge down the front grill and back before the wash, we'll now I know. It looked pretty clean that night but in the AM went I went to get in it, I noticed the front looked like it hadn't even seen water and parts of the back looked the same. Anyhow, probably won't go back as $21 I should have a spotless car. I'm used to paying less than that for people to wash, hand dry and vacuum the inside in LA. ‍ Ironic sorta. read more

Take 5 Car Wash - Dirt after wash - Car Wash Near Me - Denver, Colorado

For a quick and easy car wash this location is it. The location you can't beat coming back from the mountains and the quick service is always a hit for me. Only complaint is it gets pretty backed up and busy at the vacuum area. I usually opt not to do that. read more

AVOID!!! HORRIBLE customer service. It's literally impossible to get in touch with anyone when you need to cancel your membership. No one answers emails and when you call their customer service number, it just rings and sends you to a voicemail which no one ever calls you back. I requested my membership to get canceled and they still charge you. Had to get my credit card company involved to stop payment and to dispute the charges. What a complete hassle and waste of time. Better to take your business somewhere else. read more

I have a membership , I've tried to get my vehicle washed 30 minutes before the posted closing times . As that is when I'm off work. This is the 4th time I've drove over and they have cones out , closed early. Two of the times you can see some of the crew chillin in the office . It's extremely frustrating when paying for a service that can't be used . Waste of time and money. read more

Take 5 Car Wash - 30 minutes before posted closing time . - Car Wash Near Me - Denver, Colorado

I was helped by Mr. Matthew Martinez, who did an amazing job letting me know what washes were offered and how a membership would benefit me. He was fantastic, very professional and kind! He deserves all the praises and raises. Thank you! read more

Car was damaged and District manager refuses to help complete repairs. Used to like this place but new DM has ruined the business. read more

Horrible customer service from a company that doesn't take care of it's repeat customers. I was signed up to be charged monthly for unlimited washes. They merged there system from the old Car Wash USA format and now my plan has disappeared. I am being told I can only purchase a more expensive monthly plan because they will no longer grandfather my old/cheaper plan. I have been trying to get in touch with them ever since I noticed that no charge appeared from Take 5 Car Wash. No one answers emails and when you call their customer service number, it just rings and sends you to a voicemail which no one ever calls you back. I use to love this car wash, but due to this, I tried the new Tidal Wave down the street, and WOW, what a great wash. It's more a month, but if they treat me better than Take 5 Car Wash, I am sold! read more

These guys are amazing. Not only do they give an amazing car wash e dry single time - but I recently had to relocate out of Denver for a short term job assignment. I called them to put a hold on my membership. No one picked up so I left a message. Within minutes, Kyle from ICWG called me. This guy was above and beyond, from kindness to respect to resourceful, i was floored. He was so understanding and I highly recommend a membership here to anyone. read more

Employees closed 40 minutes early arrived at 7:20 and everything was closed people kept having to reverse.

They finally got back to me and showed me that my headlight was broken before the carwash, so I can't put that on them. However, I still can't understand why they didn't try to talk to me immediately after the incident because I genuinely thought their car wash broke my headlight, which seems to me like it would be a priority to get back to me about. I was so stressed about the event and made it quite clear, so the fact that they casually called me late the next day really didn't do anything to help. Headlight situation aside, I really don't appreciate what this carwash has done to my car over time, the truly horrible customer service, and the fact that I come out of the wash with dirt and streak marks all over the car these days. The headlight was a good catalyst to get me to stop going. I'm officially done. read more

I really loved this franchise of car wash but I have had a lot of issues here in the past. The first issue is that I bought a membership last year, and then this year when I reenrolled I needed to get a new sticker and the old one wouldn't even come off with goo gone. Then the person who sold me my membership for 2021 didn't activate the new barcode, but he activated the old one. I have been playing phone tag with them for months trying to get this fixed but the manager who can fix it is never there. They don't reply to emails or return calls and you have to drive down there on a day when the manager is in, but he's never there. One trip to the Broomfield location and this issue was fixed. My car is always clean when I go through but I have to wait in line with everyone else instead of using my fast pass. read more

Great wash, my car was spotless!! And they have towels, interior cleaner and window cleaner.

Left with a filthy car and scratches on my rear window. Don't waste your money here, you will leave extremely disappointed and frustrated. read more

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I've been coming here for over a year, I have never had any problems. They have free vacuums, interior dash cleaner and towels. Would recommend read more

So bummed with this place! I have been to the Aurora location on Quincy, the Centennial location on Arapahoe and the Highlands Ranch location on Lincoln and those were never as bad as this place. Started off with the Express lane not registering my sticker and the arm blocking me. Took several scans by attendant to make it work and then I approached the entrance where the overly-tattooed guy working there was very lackadaisical and not very motivating. My front windshield was barely wiped off with his scrubber as it seemed below him to do a good job. One swipe on my rear windshield and the corners remained dirty. Sorry to make you work, dude. The wash was shorter than usual, and the mega-dryers didn't do any good but blow water around everywhere but off my car. Pulling out from the wash to properly dry off the water and use the Free Vacuum stalls was a nightmare as out of the dozen slots, only one was open. All the other ones were filled by people who didn't even utilize the wash!! Wouldn't be surprised if some of them brought rugs from home to vacuum, as that seemed to be the type who were at this place's Free Vacuums!! A female employee was strolling through the lot doing a poor job sweeping up trash that people left. My goodness. Having a job seems to be unappreciated anymore. I'm not bringing my business to this location if I can help it. read more

Take 5 Car Wash - Wash wash - Car Wash Near Me - Denver, Colorado

There seems to be a theme here... this car wash damaged my vehicle and I have had no success in getting any response to the claim I filed for the damages. They have you fill out a form and then tell you wait; well I have waited and I haven't heard anything. It's been about a month. Swirl scratches, very small cracks in my bumper and a deep scratch. I would suggest going elsewhere. Cobblestone or Super Star Car Wash is where I go now, they're both markedly better. read more

Asked the attendant prior to paying if my roof box is ok, I was told it was fine. Well they couldn't be more wrong. The car wash ripped it off the car tracks and all, the vehicle behind me in the wash was honking, I assume it hit them - so dangerous. What's worse is no one came to find me after the car wash. They just put the sky box on the side walk and went on sending more cars thru. I filed and incident report and was supposed to hear back in 48 hours. It's been weeks now and nothing. What's worse is my insurance has been trying to contact them and the number is disconnected (wonder why). read more

Had to go through THREE times to get the back clean. Absolutely ridiculous. The guy got cranky with me because I wanted it clean. The wash also left a pink soap residue all over the trim. I had to use a q-tip on every nook and cranny to remove the stubborn pink crap. Unbelievable! Also, the wash scratched and scuffed my black rims. I'll NEVER visit this place again! read more

Take 5 Car Wash - Pink residue from wash - Car Wash Near Me - Denver, Colorado

We purchased a super car wash that did a pretty decent job of cleaning the car. Someone even gave the car a quick scrub before entering the full automated wash (not sure if it actually cleaned anything, but I can still appreciate the sentiment). The line wasn't too bad for a Saturday afternoon, we just had to wait a little bit to use the complimentary vacuum as half of them weren't being used to maintain social distance. They allow you to pay with cash or card, we only wish they had Apple Pay which would be really convenient for us. I also used the vending machine to purchase a web towel, but it ended up eating two of my dollars. Be careful if deciding to use it. read more

The car wash very noticeably scratched my rear window. I'm afraid to inspect it more and see what else it might have done. I don't have photos to prove that it happened here because I had no reason to take a photo of my unscratched car windows prior to the wash, but I am not the only one who has experienced this. I'm very disappointed and don't expect them to do anything about it. You'd think the car wash would be gentle on the cars and not make them worse than before they got there. Get a car wash somewhere else. read more

They will damage your car, clearly documented on video, and not only did not respond to me at all for over 5 weeks, but once I finally tried calling from another phone on the 9th time leaving a VM, they told me the damage claim I made with the now fired manager, was denied. They provided no further comments or evidence, so I will need to take this up through the legal process. Use at your own peril. Will update the outcome of legal approaches, as it appears many others have not been willing to deal with the hassle. read more

I've been a member for 3 years and it's gone down hill in the past year. I've sent 3 messages to corporate over the past 6 months and I have yet to receive a call back. Half of the vacuum hoses don't work if they do work the suction doesn't pick up anything. The floor mat cleaner has been broken for months. And the air gages are broken. read more

I have my fleet washed here. I paid for a year of service in advance. Hours have steadily decreased from 14 hours per day, down to just 9-5 now. Which would be fine if they communicated and honored those hours, but they adjusted hours weeks before updating any signage at the wash. They also randomly open and close whenever they want, not even meeting the new reduced 9-5 schedule - blaming Covid and maintenance (which they obviously have plenty of time to do during the closed hours). They opened just before noon today - almost 3 hours late. Additionally, as others mention, they are not maintaining the equipment - wash quality has been degraded over time and half the vacuums don't work. The ones that do work have poor suction. My sales rep also basically told me it wasn't his fault and took zero ownership for the problems, stating that others were very understanding of the erratic hours and poor quality. He needs to be retrained on how to deal with customers. Anyways - I've now become an Autowash customer, and will not be renewing any of my passes here. I advise anyone interested in a membership to run far, far away. It's just a scam at this point to take your money and provide little to no service. Sad, because that's not the way it was run when I signed up. read more

Unreliable. Do not expect much from "amenities". Mat washers seldom work. Tire pressure gauge and hose either missing or damaged. Vacuums lack suction or nozzle piece. read more

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Highly recommend this place!! Bryan is very attentive young man and is great at his job. I will be coming back every week! 10/10

spent $25 on a wash and their vacuums werent even powerful, due to the fact that it was too cold and they were clogged and "no one was working on them". waste of money read more