Great customer service. Had my 2016 Acura MDX windshield replaced next day after calling. Dennis…read morepersonally recalibrated. Can't recommend them enough!

Friendly and flexible with a fair price…read more Repaired a small chip in my windshield at my workplace.

We called with an immediate need for a chip repair and were accommodated. Thank you for getting us…read morein, and for the fast, friendly service.

I took my Audi A4 to GWP Glassworks on 4/22/25 after I had a sizable crack in my front windshield…read more From the first time I called them, their service has been impeccable. A small family owned business, you're greeted with friendly faces (and a puppy) and a waiting room with snacks and coffee if you desire. Their service was quick, they were extremely flexible with dates, and they have amazing customer service! If I ever need more work done on my vehicles, I'll gladly use their services again. Would highly recommend to anyone!! Thank you GWP Glassworks!

Quick to schedule and even quicker service! Highly recommend! Best pricing, came to me and replaced…read moremy window fast!

Quick phone response and best price quote. Have not had service yet as he is an independent and…read moredidn't like his response on another review when he told them to call the dealership

Fast, friendly service! Affordable pricing! Easy to communicate with! No difficulties getting an…read moreappointment, and I got my estimate and made my appointment online using Yelp! Highly recommend!

They immediately determined they could fill the glass impact that was starting to "sider", fixed…read morequickly, professionally and about 25% of what Safelite quoted me. Great folks, great service, highly recommend!

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

Very helpful, friendly and prompt service. Very efficient and answered all our questions. Came…read moreto the house and installed the windshield in no time. Windshield was in stock and installed the Very next morning. Thank you

I have been to this business twice, and when I went today I thought maybe last time was just off…read morefor them. It has to be better service today. No. It didn't have to be better and it wasn't. Didn't write the review before but am going to take my time with this. Hope I save others from my mistake. To me, everything about this place screams we get lots of insurance work and don't really have to do anything well. Or maybe they just overbook their services and make customers deal with it. The summary: - Poor communication (over-communication ahead of appt and yet give no details on key points) - Lack of dedicated people for customer take-in/service - Slowest interactions imaginable - All their ads talk about how they can come to you and yet, more and more cars have cameras & that has to be taken in. Let me give all the notes from this visit so you will see what I mean. Made the appt Friday when my insurance cleared the replacement -- scheduled for Monday afternoon. Am sure they have people flake on them, but they way overused texting for reminders. I got at least one a day and I had to confirm the confirmed appointment on the first text. They also called and sent three emails before the appointment. You would think they are trying to offer customer service but it just feels like overkill only to have no service minded person on site. I get there 10 minutes early for the appointment they said in all the comms would be 2.5-3 hours. Walk through all the intake and asked if the driver could drop me at the Starbucks a block away (didn't want to cross Page on foot cause folks be crazy). They said they can't and looked at me like I was insane for asking. I just asked another customer who Midwest Nice was happy to drop me. (5 star review for the strangers in the black Volvo who were so nice.) They said they had gotten a new windshield on Friday, Were back because the calibration of the computer camera and all didn't take. They were there for multiple hours both days. They made me really happy I didn't choose to wait in the really boring area or crummy folding chairs for the full afternoon. I enjoyed the time getting some lunch (separate review coming) They said they would provide updates. Car was dropped at 2 pm. Got the first "update" at 2:56 pm. At 2:58 they texted they were wrapping up and at 3:08 they texted it was complete. I thought I must be the luckiest person ever and headed back. Still, if they finished in 1 hour this time, why schedule 2.5-3 hours? A customer was waiting at the window when I came back. I stood behind him and waited. Finally asked about the wait & said good luck. No lie, we waited 15 minutes without anyone asking if they could help. Saw one guy who was helping someone else. Finally someone came and the guy who was standing in line said he had left just to quickly fill the gas tank (one text said they would need to drive the car to calibrate so bring the car 3/4 full - full of gas. No mention that it was so the weight was right). The person walked to the back and eventually came back and told the customer he'd have to come another day because his appt was at 3 and it was 3:30 now. He said it was his second time there. I absolutely wanted to say and I've been waiting behind him for 15-20 minutes so come on folks but I wanted my car so just stood there as he scheduled another appointment. (what about all that left over time from my appt too?) When he finally left, the person who had helped him was doing something and there was still one person "helping another client." I finally said can someone just get me my car? After a minute or two, one said excuse me? I said I just want to pick up my car. It is supposed to be ready. At this point they apologized and said they thought the other guy was helping me. I never saw that guy look up from the computer he was on. The quality of the work seems ok -- though it seemed the lane assist thing should have been on. I will add, I complained over the inundation of texts for this over the weekend and a friend replied she bet she'd just picked her car up from the same company. Also, they failed to replace her wiper blades despite he paying the added fees. (PS -- they offer cheaper prices for the wipers, etc in store than at the time of scheduling.) I will be looking for another service provider next time. The insurance company works through this shop directly but it gave me an option to use another provider. I will absolutely take that option next time and will be looking at yelp reviews to see.

They are nationwide call centers but hook you up on the road for quick repairs. I did however have…read moreone recent repair crack after 2 years

I have a shattered window, passenger door. Called for an estimate & provided all the info. She…read morerequested I text a picture of the car/window to be sure they quoted on the correct one. I did all that, sent the picture & all the info on the car again. That was 11 days ago. 11 days of rain with shattered window. Obviously, they aren't interested in my business.

Very prompt and professional. Replaced my windshield as my car sat in my driveway. Highly…read morerecommended.

Max and his worker ( sorry didn't catch name) were super nice and friendly. They did an amazing job…read moreand Max is a perfectionist and wants it perfect. I am very pleased. If you use him, he is BUSY, so have patience. Hes worth the wait. Thank you both. Thank you Max for everything!! I will recommend you to others.

Quick and friendly same day service! I appreciate SWAT's ability to be flexible and will use their…read moreservice for future needs.

The young ladies and the receptionist area were very helpful very friendly and professional. They…read moredid quality work on fixing my window. I went to them two separate times they will get you in and get you out in same-day business hours.

Went through insurance to get a front window replacement. Install took about 2 hours, which is…read morefine. The part that irks me, is they have turned around and scratched the ever living crap out of my car... Absolutely upset by this! Avoid this place!!