They were the most cost effective out of 4-5 that I called. They were able to service my vehicle…read moreon my preferred date. The day before the scheduled service I was given a general timeframe. The day of I was called and given a specific timeframe which exceeded my expectations. I was sent a convenient payment link and the service was done in about 30 minutes. Gabriel was friendly and professional.

They had my car all day and at 4pm on FRIDAY said the work could be completed. They tried to put…read morean "after market" windshield in and couldn't calibrate the eyesight. They did not use a new windshield in a 2024 Subaru that was less than 8 days old. I had to sign a waiver saying I knew safety features weren't working. I would never take a vehicle back for service there.

Excellent service , owner is very knowledgeable when it comes to diagnostics , highly recommended…read morethem

I had brakes done they gave me a price when they called me to pick the truck up then when I got…read morethere it was over $100 more than he told me on the phone and refused to homer the price he told me on the phone I have five vehicles and will never take one back

the corporate office reached out and sent me a fifty dollar check to try and help because of the…read moreway the offalon mo department treated me. they were very concerned about what i experienced. I cant say that all safelite service departments is like ofallon mo. I want to thank Lisa and the corporate office for at least showing that they care and they listen. but as for the ofallon mo department you are the worst window repair office i have ever encountered. Being an autobody repairman myself i have done glass repair and have had glass repair done by others. You dont treat your customers the way you treated me. EVER. Your technician damaged my car and as i showed you and explained it to you how he did it you called me a LIAR. I dont accept that or deserve to be treated like that. You need to grow up.

Update..refunded $350 today... Still gotta get my windshield fixed, but at least the cash is back!read more

My first experience with Custom Tints in 2014 resulted in me returning to them again in 2018…read more Always accomodating and easy to talk to, they actually exceeded my expection this time, and called me sooner than I expected to tell me that my vehicle was ready. Time is the most cherished thing that anyone has, and the fact that they were respectful of mine strengthend their relationship with me and made me feel appreciated as a customer. They even gave me a nice parting gift..lol As far as I'm concerned, they get my business and referrals any chance I get. Thank you! keep up the good work!

Nice people, reasonable prices and quick service. I am going back to have the rest of my windows…read moretinted.

I had three windows in our house with cracks in them. Only needed the glass replaced. Someone…read moresuggested I call Floyd glass and window. I'm glad I did. They sent someone out to give me a bid within two days of me contacting them. The bid was very reasonable. The gentleman who came out let me know it would take about a month to order the glass and get it in stock. They just came and installed the new glass today. They were on time they honored the bid they gave me, they were polite, and did excellent work. I'm no expert on home windows but if I have any need for repairs in the future, they will be my first call.

I had a somewhat urgent need for a small project. It was a single pane in an OLD wooden window. Not…read moreonly did Floyd work me in the next morning they did not overcharge me for the short notice. The technician that completed the work was extremely nice and very professional. I can HIGHLY recommend Floyd Glass & Window!

Excellent work and very fair prices. Responsive and came in less than 24 hours from our initial…read morecall to give me an estimate and once booked, came to my home and did the repairs to my car right in my garage. Cannot tell anything ever happed. Will definitely call Dan next time I need dent repair and will recommend him!

Dan, "Lt. Dan", did an awesome job on a large dent on my BMW 235i driver panel. No scratches but…read morehe said it was hit hard. It looked like a shopping cart or something ran into it at full speed. He worked for 30 mins on this dent and got it as close to new as possible. It was a tough one right on a crease but can't see it now. He also cleaned up a small one on my rear wheel panel in a few more minutes. Excellent work and saves time at the body shop and an expensive bill, even if insurance covered a majority.

Buying a car isn't the easiest thing to do when you're credit is challenged. Blake my sales person…read morejumped through hoops to get me financed! I cant believe they worked as hard as they did to make sure I drove off the lot that day in the car I wanted. My overall experience was enjoyable and all of my questions were answered with honesty. Nobody was super pushy, everything was very comfortabl. Thank you guys, and thank you Blake! If you need a car go see Blake!

I brought my vehicle to the dealership to address an oil leak that I was told would be covered…read moreunder my extended warranty. Initially, the service department informed me that the required part was on backorder, but assured me that all repairs would be covered the following day however, I was told the repair was no longer covered because the vehicle was still protected under the original drivetrain warranty and that I would now be responsible for a $200 diagnostic fee. The conflicting information was frustrating and disappointing. I explained that I did not believe I should be charged for a repair I had previously been told was covered when I requested to speak to the service manager the interaction became increasingly unprofessional. The manager was condescending, and during the conversation made an inappropriate remark asking whether I made a habit of stealing money from people when discussing the disputed fee, recognizing that the discussion was no longer productive. I I requested that they bill me and return my key so that I could leave. The manager refused to do either. I've been informed the staff that my husband would come retrieve the keys and that I intended to leave using my spare set at that point the situation escalated significantly to members of the service department. Use their personal vehicles to block me in while another employee aggressively banged on my window and yelled at me feeling unsafe. I called 911 after hearing the disturbance in the background, the dispatcher advised me to remain in my vehicle into law enforcement arrived. Once the police arrived. The manager's demeanor changed entirely. The responding officer escorted me back into the dealership so that I could retrieve my keys and cancel my warranty coverage. This was one of the most disturbing and unprofessional customer service experiences. I have ever encountered the lack of communication, professionalism and respect throughout the situation was unacceptable

Love my new leather seats!!! The staff was great as well they really did an amazing job!!!read more

I paid $625 for ceramic tint on my brand-new Ford Explorer. The first time I went to pick it up,…read morethere was a hair (or something similar) stuck in the driver's side tint. The lady took it back to be redone, but when I got the car home, I noticed problems on multiple windows. Update 2 - I went back for a second redo, this time on the front driver/passenger windows, rear trunk glass, and rear quarter windows. When I picked it up, I saw that the defrost lines on my rear glass had been scraped off. I was told it was "just bubbles" and they would go away, but if you search "broken defrost lines from window tint," you'll see exactly what mine looked like. I pointed this out immediately, but the staff brushed it off and told me to call them in a week if it was still an issue. It was very obvious, and I asked them to take pictures, but the lady didn't seem to care. They told me they had "gone over it thoroughly" this time, but clearly not thoroughly enough if no one noticed the missing defrost lines. After going back and forth, I ended up scheduling a replacement rear glass and re-tint. Update 3 - On my third visit, they replaced the trunk glass. I brought it home, only to find the trim on my right rear door was now cut up. Completely unacceptable, especially on a brand-new vehicle. At this point, after three visits and being told that multiple people including the managers "went over it with a fine-tooth comb," the workmanship is still sloppy. This is not the quality of work you'd expect for $625. If you're reading this, save yourself the trouble and go somewhere else for tinting. There's no excuse for this kind of job on a new car.