Rob and the entire team at The Bike Guy are not only passionate and knowledgeable about cycling,…read morebut they are awesome humans. Last weekend, I thought I had lost my car fab somewhere on the trail. I came back in a panic and without hesitation, they let me take one of their e-bikes out to go back and retrace my 25 mile ride. When I got back, without finding my fab key, they told me to leave my car as long as needed and helped me figure out a locksmith. They were kind and genuinely caring. As fate would have it, upon loading my bike into my friend's car, I saw my key fab had somehow fallen from my pack and gotten lodged into my bike frame where it remained for over 18 miles! Thank you so much to the team for all your help and care!

Did some bike shopping here but ended up buying from a competitor…read more Sales person was very friendly. Helped me narrow my search. Alas the model I needed (large frame version) was not in stock. I test rode a smaller frame version. They offered to let me buy a bike and order the large frame version for me. I suggested they call me when they get one in stock. Nyet! Salesman was not willing to do that. I guess trying to motivate me to buy a bike. Spending over $1000 requires me to physically try the product before I buy. I bought from a competitor.

Huge fan of Trek bicycles! I've bought a bike from them before for my partner and it has done well…read more(we've had it about 5 years now). I came in recently because I am looking to buy a new road bike. This will be my first road bike (and I am using for a triathlon) so I was asking a lot of questions (thanks Lars!). Lars, who also does Ironmans, was very helpful in helping me understand the best bike for my needs, what type of adds I would need, and also made me aware of needing to buy pedals and shoes when I buy the bike. Who knew! While I didn't buy a bike that day, I learned a lot and am still on the hunt. They also have a bike repair shop where you can take your bike in to be serviced. It's a great place if you're looking for a bike.

This was my first experience with Trek Bicvycle Raleigh Holly Park, and I will NEVER take my bike…read moreanywhere else to have it worked on. My front derailleur broke, and I also needed an indepth tune-up. I was greeted by service manager Joel when I walked in, and he is absolutely the best! I can't brag about him enough. Friendly, engaging, proactive, and most of all, an expert mechanic in his own right who seeks to provide exceptional service to Trek's cudomers. Joel and his expert service team installed a new derailleur on my bike, and gave it an incredible tune-up. It now rides smooth as silk, and I can't thank everyone at Trek enough for the fine service they gave me. They can be sure I will brag about them every chance I get.

We had a great experience renting e-bikes from Beall's Bike Rental! The customer service was…read morefriendly, helpful, and made the whole rental process quick and easy. The prices were very reasonable, and the e-bikes were in great condition. We had an amazing time riding around Shelley Lake--it was the perfect way to explore the area. I highly recommend Beall's Bike Rental if you're looking for a fun, affordable, and hassle-free bike rental experience!

From the owner: Traditional and electronic bike rental and sales. Making biking attainable, sustainable and fun.read more

there are a few bicycle stores within a few mile radius of the store in North Raleigh. I have…read morevisited the others and because they couldn't help me with an old bike for one reason or another, ended up at the Trek store and had my problem resolved quickly and pleasantly.i recommend Trek to anyone if they need a tuneup on their bike, or for anything to do with bikes, and they live in the north Raleigh area.

My husband is an avid cyclist and owns a Trek Madone SL6. He came here for basic maintenance on his…read morebike and was very happy with the service he received from Matt and Craig. He felt the extent to which the staff went through to ensure he was a happy customer was commendable. The store was very clean and staff were welcoming.

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I bought a tire repair kit and some oil for chain today. I wasn't sure what was best type of kit…read morefor my bike but Cody took the time to explain the different types of kits, pumps, etc as well as show me what I'd need to do in event of a flat tire so as to ensure I am prepared if (when ?) that unfortunate day comes. I really appreciate the patience he showed to me as I'm not the most mechanically inclined individual. Highly recommend this bike shop.

Very knowledgeable and helpful staff. I got my Trek bike from them and love that the maintenance…read morepackage is included with my purchase. Makes me feel comfortable because this is my first road bike EVER. I feel like they have my back, if I need them to and that's a nice feeling. Highly recommend this place, good selection, excellent service and great products.

I have been coming here for the past few months and the service has been exceptional each and every…read moretime. The first time I came in I had my girlfriends old bike and I needed to check to see if her flat tires were because of holes or not. They checked for free and when they saw that my tubes were fine they filled them up with air and sent me on my way. I came in last week and I had my tires air pressure filled up, again for free. I got my first flat this past weekend so I had to go in yesterday to get it fixed and the tube and service was pretty quick. Tim took the bike ran a check on my rear tire and took it back to fix it. 10 minutes later he was walking out the back with my bike fixed. The service here has always been top notch and I am very fortunate to have been so close to this bike store. Tim in particular has been the most helpful guy and always super nice to me. I am not sure if this place is expensive or not since I do not know too much about bikes, but the service is top notch so I would take that into account.