As if dealing with death isn't hard enough...., getting charged over and again for " processing…read morefees" to receive the final paperwork is unreal. Shouldn't that be included as part of the burial/ cremation expenses? At the least you should be upfront about the possibility of additional charges not drop it when a person arrives to pay the " final" bill. I would recommend a different service when the need arises. Never again for us.

My family and I received a lot of support from the staff here during some difficult times. We had…read morelots of pictures, decorations, and things to bring in, and they helped us unload our cars and get everything set up for us. We had a slideshow set up with pictures to show and brought our own computer and projector, but there was miscommunication on our end as a family and we didn't have the right inputs/cables. When I asked the staff if they had a VGA/HDMI adapter and they did not, they right away put me at ease and told me they would have a staff member run to Best Buy and get the adapter we needed. I was able to spend my time focused on our family and love one, not worrying about tech issues.

I would not buy any final expense insurance from them! My father visited them 17 months before his…read moredeath to make arrangements for my mother and himself. He was always meticulously trying to care for his family, and was always organized and and prepared for everything. He wanted to make sure that things would be seamless when he passed so he would not be any burden to his wife and children. Everything went smoothly at his passing concerning his estate except with the funeral plans he made. Davenport did not inform us about his policy for the funeral until after he was buried. None of his final wishes were honored as a result. Davenport has been very unsympathetic. I have retained an attorney.

There comes a time in all of our lives when we must go through the painful process of completing…read morefuneral arrangements for our loved ones. It's something that is as difficult and expensive to manage in a complex civilization as is any when numerous entities must be confronted and "checked off" in the recourse of a life's end. Countless details must be addressed and it can put an incredible amount of stress on family survivors if they are not prepared for the inevitable. Fortunately, we were prepared and Davenport Family Funeral Homes and Crematory were with us every step of the way. Knowing it was but a matter of time, they were contracted and entrusted with the task based on what we learned of them through references, ads, their website and face-to-face meetings. They took care of everything. In business since 1863, this family-owned and operated company eased all of our burdens and made the whole difficult process as easy as was possible under the circumstances. From family notifications, to ceremonies and final interment, they handled everything with personalized care, consideration and professionalism. No one wants to go through this but when you do, you'd want people like the Davenport family there to help. You may Rest in Peace. - Afterglow - "I'd like the memory of me to be a happy one, I'd like to leave an afterglow of smiles when life is done. I'd like to leave an echo whispering softly down the ways, of happy times and laughing times and bright and sunny days. I'd like the tears of those who grieve, to dry before the sun of happy memories that I leave when life is done."

My father's arrangements were made here years ago by my mother and sister and they were very happy…read morewith the experience. My mother passed recently passed and had a pre-planned funeral here. Kate Kavouris, the funeral director, was outstanding. Professional, knowledgeable, caring, and emphatic. She handled everything and answered all my questions. I can't say enough good things about how she handled what was - to me - a very difficult, emotional situation. She made things go smoothly, which lowered my stress level considerably.

Such a good experience with Colonial. Everyone was so kind, compassionate and still professional…read more Maggie and Marie and Chris made everything so easy. I had to call a couple times to make changes and they were so accommodating to me. My husbands death was so unexpected and such a shock to me, but they walk you through everything, no rush and are truly so helpful. I would definitely recommend them to anyone having to go through a loved ones passing. Kathi S.

Mr. Dan Cooney is something akin to a conductor in an orchestra…read more With great care, he expertly guided our family (of 8 women) in planning and arranging our mothers services. He accomplished this with great knowledge, compassion, understanding, kindness and patience ...........(and a little well needed humor). Thank you Mr. Cooney. You really are very good at what you do! And we so appreciated you being there for us!

Needless to say, one does not look at funeral homes under everyday circumstances. That being said,…read moreI cannot express the appreciation for Sean, the director handling my nephew's service. The professionalism, compassion and patience during the planning and service itself was wonderful, from our initial meeting through the service the days after, he went beyond the call of duty to help us create a touching tribute to an exceptional,young man.

If you're looking for compassion and empathy after losing a loved one, this is the place to go!…read moreWhen you walk in, it's warm and welcoming. Cathy is the owner and Carol is her right hand woman/manager. Like alot of us, we're not prepared for the end of our life or our loved ones. You might feel lost, confused and even befuddled. Cathy and Carol will 100% guide you properly and patiently. Saying "goodbye" to a loved one who's passed, is one of the hardest things humans have to go thru. Im still healing from the loss of my grandfather. It's been almost a year since l've been here and this is a long overdue review. One of the downfalls of loving someone so much is when they leave us, it's so much more painful and heartbreaking. Grief is love with nowhere to go. Drowning is an art of learning how to survive, be it in water or emotions. Northern Illinois Funeral Services helps you start the healing process. That's extremely invaluable for me. They say you get what you pay for, but here, they go above and beyond what's expected. Grateful for the two earth angels at Northern Illinois Funeral Service

Cathy and Reggie are professional, flexible and compassionate. They got the job done, despite last…read moreminute requests and changes. Cathy is available 24/7. There are many immediate decision that need to be made when a loved one passes. They knew exactly how to handle each evolving situation. Highly recommend.

The only person that was compassionate during my difficult time was Lindsay. She was absolutely…read moreamazing and very compassionate. The owner Carol came across as she couldn't be bothered, phone calls or emails were not returned. The pastor that they used was very angry and saying things that did not sit right with a lot of people. She made his service unbearable. The overall extended my grief so much worse.

It feels kind of weird rating a funeral home, but here goes…read more.. When my father passed away unexpectedly, everything happened so quickly and my mother was a little overwhelmed. We went to DeFiore Jorgensen and worked with Carol DeFiore. She was awesome. She walked us through everything and could not have been nicer to work with.

Been 8 days and I still don't have my step dad remains. I've paid and still can't have services…read more Def don't recommend. Excuses all day. I should have my father's remains back to have a memorial and still cant do that.

From the owner: We are the only cremation society in the state of Illinois to own and operate its own cremation…read moreequipment. That means we can personally oversee the care and disposition of your loved one from start to finish.

Debbie Thompson, Thank you so much from the bottom of our…read morehearts for helping us through this difficult time. You did an amazing job! We have had so many compliments on how beautiful the service was, the amazing video, blanket, candle, down to every small detail. We will be forever grateful. Karen McKee and Family

Caring, professional, & understanding during this difficult time. I would highly recommend Debbie &…read moreher staff.