I just started 2 home owners insurance policies on investment properties with Sarah (although my…read morecontact person has been Melissa). The rates quoted were cheaper than all state and the other agencies I shopped. Melissa's email response time has been unparalleled and I'm optimistic everything will remain super smooth. State Farm is also nice because they do 1 mil in liability insurance--a lot of other agencies only do $500k. Not much difference in the price on the premium but good piece of mind for an out of state investor. I will update if any issues arise!

We have had them for 13 years. A few years ago they tried to take the monthly bill out of my…read moreaccount. I should have called them to inform them that I got paid 2 days later, to "hold off till the money was in the account". I did not, and that is on me. However, they cancelled my services without even letting me know, or sending it through again the next day, nothing! I was driving without insurance for 3 months before I realized the problem. At that point I was ready to take my business somewhere else, but most companies wanted to charge more because we didn't currently have insurance. Reluctantly, I signed back up for State Farm, and have had rate increase after rate increase for the last 2 years. (even though I saw a news article about how state farm lowered current customers bills by 2%) Then, another rate increase. I could not get anyone to answer the phone at Sarah's office, nor return a call within a reasonable amount of time. The only time I got a hold of someone is when I called the actual State Farm customer service number. Then, magically, they would answer, and transfer the call to my local office for me. Almost as if they were screening my calls at the local office. Renee Stillabower worked there a few years back, and we never had any issues with her. Upon this last increase, we looked her up and amazingly, she still does insurance. We reached out to her, she got us a quote with another company...and bam...better insurance, lower price. On top of all of that, we know, Renee will always take care of us...we are in good hands now.

We've been customers for 10 years and never had an issue (but also never filed a homeowners…read moreinsurance claim). The one time this year we had an issue, the claim process was miscommunicated and mishandled. We're taking our insurance business elsewhere because if you can't assist when we need it and just excel at sending birthday and holiday cards, we need a new agency.

DO NOT DO BUSINESS WITH THIS MAN. I have had insurance for many, many years and have always asked…read morefor a $1,000 deductible. Ross put me into a 1% deductible of State Farms value of the home. Ross told me State Farm switched to a percentage rating in 2018. Three other State Farm agents told me that this policy changed in Indiana in the last 2 years. I never knew there was a percentage of the property option. If when I first got the insurance and State Farm was changing the normal deductible policy of all insurance companies, this should have been explained in detail and he did not do that. I asked for $1,000 and he gave me 1% relying on the fact that most people do not look that closely because most agents are not liars. I also found out I could have had an option of 1/5 percent. He never advised me of that. I was leaving Farmers and getting quotes. He wanted new business and he lied to get it. Are you aware all policies with State Farm in Indiana, If you are just now checking and finding out your deductible is a percentage and you were not advised please log on to Facebook, I Hate State Farm, and join the lawsuit. Do not believe anything that comes out of this man's mouth. He confirmed he lied to me when he said you can sue me, but you will never win. It was obvious that others have already confronted him with this problem.

Switched from State Farm to Progressive first of year.They provided a rate that I agreed to and…read moresetup premiums to be deducted from checking account which saved money.After 6 months they increased fees $25.00 per month.Didn't have any tickets or accidents.When I spoke to customer service they said the fees to start in Jan. were only for promotional period and increase was correct. Said promotion was listed in fine print of contract.Going back to State Farm and never again using Progressive.

Irvington Insurance provides me with great service all around. From my business to auto to…read morerenter's. I appreciate their professionalism and their customer service. They explain everything are ready to serve you. If you are looking for a great agent, look no further.

I like to use an insurance agency when looking for car insurance. They do the shopping for you and…read morefind you the best deals. I sent in a minimum amount of information for a quote online. They called to confirm right away and within an hour I had a low quote that I worked for me. The quote was much lower than my last six month policy. Austin was also able to find several discounts for me and informed me of additional savings concerning deductibles. I will be using this insurance agency from now on.

I've been insured by Hadley, Cook and Quillen for years. I've always had quality, reliable and fair…read moreservice from the Longs! They really know their way around the insurance industry. Highly recommended for anyone looking to switch insurance companies for better rates!

If you are looking for an Insurance Agent I would highly recommend contacting John Elbin! I've been…read morewith him and his team for 2 years and have had no issues. My claims are handled quickly and everyone is extremely friendly. They even allow dogs in the office for any dog lovers out there!!

I recently had to process a claim through John Elbin's State Farm and the process was phenomenal…read more I've had many issues in the past with previous insurance agents, the staff is rude or the claims take forever to process. Well I can it's 100% the opposite for these guys, everyone is extremely friendly, knowledgeable, and claims get processed quick. Would highly recommend!

I had extra time today so I decided to stop in and get some quotes on my three vehicles because I'm…read morenot happy with one of my providers. The office is up one flight of stairs or there is an elevator available as well. There is a very cool model trains setup displayed there in their large office space. After asking for a quote, I was immediately assigned to an agent and shown to an office. She took my details and began working. She provided me with two quotes from two different providers. I had to take the quotes home with me to compare with all the rates I was currently paying and to compare line item by line item. I was glad they provided me with quotes right then and there after I walked in without an appointment.

The agents are extremely helpful and courteous. I do pay a little more for my progressive auto…read moreinsurance than I was quoted online, but my agent helped explain everything to me and pick the best policy for me. 10/10 would recommend.

I've been with AAnderson Insurance, in my case with Amy Anderson Young, for several years since my…read moreprevious broker departed from my insurance at the time and transferred my policy to a different agency. To be honest, at the time I was resistant and had every intention of canceling my policy. However, Amy reached out to me and heard my concerns and committed to earning and keeping my business. To be honest, that's exactly what she's done. She's a broker. This means that she represents multiple agencies and works to get you with the one that will best meet your needs. When I first started with her, I was with a different agency that decided to get out of personal lines. We got with a different agency and I likely ended up with better coverage for the same price. I've not had a claim since she's been serving my insurance needs, but anytime I've had a question, concern, or problem she's responded in a timely manner and gotten a quick and easy resolution. There were a couple hiccups when I transitioned to a new company, but she worked through them and made sure everything was good and I was protected. She's friendly, attentive, and responds quickly. She makes recommendations, but she's not constantly trying to sell things and she has a nice balance so she's never intrusive. I'm admittedly a fairly stable customer. While prices matter to me, I tend to be fairly stable and don't tend to shop around a lot. I also pay my bills on time. I'm probably someone who is most concerned about customer service and Amy has been top-notch from day one and has done what it takes to earn and keep my business. I'd definitely recommend her and/or her agency - she offers home/rental, life, auto, motorcycle, umbrella insurance, RV, and Boat/Watercraft.

Best insurance agency in Indy! Great prices & lovely staff! Recommend 10000000000%…read moreThey work with several insurance companies, in house accountants & tax pros. Several diff services all at hand.