The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more

I am writing to express my dissatisfaction with the service I received during a recent plumbing…read moreappointment scheduled through your company. When the plumber arrived at my home, his very first comment was that he doesn't like working on toilets and doesn't understand why your company keeps assigning him those types of jobs. This was unprofessional and immediately made me uncomfortable. He then informed me that in order to provide an estimate, he would need to open the top of the toilet, and that doing so would cost $140. I explained that when I scheduled the appointment, I was clearly told the estimate would be free of charge. His response was that it was only free for him to show up--not to do anything beyond that. Frankly, this explanation was both unreasonable and misleading. This experience was a complete waste of my time and left me extremely dissatisfied with your service. I expect better communication, transparency, and professionalism from a company that offers home repair services. I hope you take this feedback seriously and address it with the technician involved, as well as review the clarity of the information provided to customers during appointment scheduling.

From the owner: Same Day Availability. Free Estimates & No Trip Charge for Nights and Weekends…read more When you need an emergency plumber near me in Matthews or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

We had some serious water damage in our second floor commercial property due to extreme cold and a…read morepipe that ran through an unheated unit on the first floor of the building. Long story short, I came to work one morning and just walking through the lobby was like walking through a rain forest. After shutting off the water to the line that was burst, I called the building's property manager and she called Rumsey. Josh and his team arrived within an hour. After a thorough investigation of all the spaces impacted they got to work. They got all the standing water cleaned up within minutes and started working on the mitigation process on all three floors impacted. I run a small B2C service business out of that space and every minute we were down was money out the windows. Needless to say, it was imperative to me that the mitigation be accomplished as quickly as possible. They tried several different methods to dry the floor so that we wouldn't need to go through the process of removal but ultimately they were unsuccessful due to the lack of heat in the first floor units. There must have been 75 - 100 dryers, filters and dehumidifier units in the building so they brought a massive diesel generator to power the operation without running up our power bill. Josh was in regular communication with me throughout the whole process and his teammates, Lee and Zac filled in seamlessly when needed. I have dealt with water damage to my property before and it's always a nightmare. I have had mitigation companies come in and tear apart my space, leave one or two driers , and then disappear for weeks on end leaving me to work around their mess with no clear scope or timeline. Rumsey has had people on site every day checking moisture levels and making sure their impact on my business and footprint was as minimal as possible. They worked directly with the insurance company to get the best possible payout and the reconstruction was perfect. It honestly looks better than it did pre-disaster. I can't overstate their professionalism and communication. I hope I never need mitigation services again, but if I do, Rumsey will be my first and only call.

Rumsey worked with us to remediate after a water leak in the drywall behind our kitchen sink, as…read morewell as the reconstruction effort afterwards. The mitigation/remediation process was a struggle. Some of the issues were due to insurance, but this part of the process was also plagued with communication issues with Rumsey. Oftentimes, our calls/emails to them were never returned, and we had to continue pushing Rumsey for a response or to get them to follow-up with insurance (as they had promised but didn't always do). We would ask them to keep us in the communication loop with the insurance company, often to no avail. Overall, a pretty frustrating experience. Thankfully the reconstruction end of things was a breath of fresh air. The all-star of this entire process was Mike Fulbright. Mike entered the picture and got things moving. He is a great (and very prompt) communicator and really listened to our questions and concerns throughout the reconstruction process. Ismael (the lead contractor) was also very responsive to any questions or concerns we had. His cabinet guy, Dionne (pronounced Johnny, I think I'm spelling that right) was also fantastic and very detail-oriented. Overall, we are really pleased with the end result of the kitchen rebuild. If the mitigation side had been nearly as responsive and communicative as Mike and Ismael, we'd give a higher rating.