Just for the record, we are time share owners and have been coming here since 2005. This year we…read morehad two master suites and had five people out of original twelve. We check in then go to owners table where we were invited to owners lunch for a discounted rate. We pay for the whole week. Next day we arrive at owners lunch and are told you attended last year so no discounts. Translation if you want all inclusive you are now looking at close to $6K, nearly triple the amount originally offered.I'm shocked and ask how is this possible, you invited me, gave a me a deal then jack up the price to a ridiculous amount. The owners club people tells us you have to now deal with the resort. The person who gave us the news goes over to the front desk and after back and forth gives us a "deal" for $2K more. I am somewhat stuck because my family is with me and have no other reasonable choice. The resort is showing its age and all the refurbishment costs seems to have gone to try build other resorts. While the people who work here are exemplary. I will vote with my money and take my business elsewhere. There are so many options out there and the feeling of getting ripped off on the spot just does not sit well with me.

Our stay in May 2026 & Sept 2024 was wonderful. We enjoy this location and find it quite relaxing…read more The staff is absolutely great, and the service they provide is very memorable. Few servants remembered us from our earlier stay in 2024 and asked about other members of the family who were abscent in 2026 visit. We will be returning in 2027. Don't miss the experience, it is wonderful and memorable.

I came here with my girlfriend back when we were visiting Mazatlan. We did not want to stay close…read moreto all the drunks in Zona Dorada, so we opted to stay in this fine boutique hotel on the other end of the malecon (boardwalk). The hotel is indeed a nice hotel, albeit a bit older. We parked along the street, and walked in. Check in did not take long, we got our key and walked up to our room. The lock gave us some trouble, as it was older, but we were able to get it open. The room itself was decent, and it had a spacious balcony. We were hungry, and we decided to order some room service. The food from room service was pretty good, from which I ordered a breakfast dish of eggs, chilaquiles, beans, coffee, and lemonade. This place had a spacious bathroom and shower, which was great considering how hot and humid it was outdoors. So where this place went wrong was our last night here. We came back to the hotel relatively early. Since I was not sleepy, I stayed up to work on my laptop while my girlfriend slept. Around 3AM, I head someone trying to open the door. I stood maybe 5 feet from the door, and an older man wearing an employee shirt but no nametag was at the door. He was more startled than I was. I asked him what he wanted, to which he responded that he was checking to see if the room was empty. I was not buying it, but I decided not to wake up and freak out my girlfriend. The following morning, we complained about this to the front desk. They claimed to go over the camaras and not see anyone outside our room at that time. Right away, I knew this was an attempted inside robbery, and we decided to check out that very morning. Unfortunately, the people at booking.com were not able to get us a refund, but we were not going to stay in a place that has people trying to rob us then cover it up. The property is nice, but I can never forgive them for this. I don't recommend staying here. But if you come here nonetheless, I would not bring many valuables and lock up the ones you do in your luggage while you're out or sleeping.

If I could give Casa Lucila 10 stars, I would…read more We stayed here on our recent trip to Mazatlan - and to be honest, it was by accident. We planned a last minute trip and all the resorts were sold out. Luckily after hunting online for boutique hotels, I came across this gem. Yes, everything does happen for a reason. This place is phenomenal. Everything from the check-in, service, food, rooms, view, rooftop pool and drinks were spot on. A family owned boutique hotel, Casa Lucila offers a small intimate vibe where you can zone out, relax and not have to deal with the tourist nonsense that you might experience in the Golden Zone. We took advantage of the rooftop small infinity pool on a daily basis and ordered lunch poolside everyday during our stay. The hotel is small, that most of the time you'll feel like you're the only guest staying there - which may seem weird at first, but honestly - it makes you forget about all your worries and helps you relax while your vacationing. I could write a novel about how awesome this place is, but the pictures and reviews speak for themselves. If you can fork up $200+ a night, it's beyond WORTH IT. And, I'd highly suggest drinking and eating here - the food at this place is 10x better than what you might find at local vendors or restaurants. Thank you Casa Lucila for a memorable trip to Mazatlan. Can't wait to refer EVERYONE to your hotel, and I can't WAIT to come back. =)

Very picturesque, and oh so relaxing! The pools are so nice, and each has its own bar and snacks,…read morebut like a lunch menu, think fajitas and quesadillas. The rooms are large and comfortable. The employees are all nice and friendly, quick with a smile! The private beach is awesome! Again, it's own bar and snacks (burgers, quesadillas....) and a waiter named Javier....doing an amazing job! Kudos!

My stay is so awesome and restful The personal is so helpful…read moreand polite I love it here at El Cid Marina I ll definitely will come back next year for another All inclusive stay here! I also chatted with Tim Kaminsky the manager: friendly and informative about the hotel, and the activities! Omg: for lunch I ate a smoked marlin (fish) ceviche on a mini tostada: honestly I think it was the best meal I've ever had here so far It was so tasty and fresh Kudos for that dish

A wonderful resort where happy hour comes twice a day, because one just isn't enough. Soccer,…read moretennis, volleyball, foosball, pretty much the Olympics of all activities. It wasn't all inclusive, but this place felt like home for the week. Worth every peso and then some. Glad I was able to enjoy with family and friends. Will be coming here again.

I spent three nights here on a girls trip for my best friend's 50th birthday and had the BEST time!…read moreWe stayed in an oceanfront penthouse with stunning ocean views, a full kitchen, and a jacuzzi on the balcony. The staff here are so friendly and fun, the (twice daily) happy hour drinks are hefty, and there is always a fun activity going on. We played Bingo, sang karaoke, and participated in a dart throwing contest. The beach is private and there are only a few vendors who set up along the beach wall daily so you never get bombarded. The sunsets are incredible, and the stretch of beach is very calm and desolate. We all had massages on site that were amazing and one of the highlights of our stay. I can't wait to go back with my family. Thank you to everyone at Torres Mazatlan for a wonderful weekend! Salud...Salud....Salud!

I'm giving this review 3 stars, because the staff here work very hard and there is staff that have…read moregone out of there way to make our experience better. However, we were highly disappointed with the front desk management staff. Several things were brought up and after speaking to a manager, our issue was downplayed with no real solution. The Customer Service and Customer Satisfaction is just not there as a priority for management. I don't see any benefit in discussing the details here, but we are following-up with Riu directly. The rooms are as clean as they can be, meaning the staff does what they can with what they have to work with. The linens and beds need to be updated and the rooms need an upgrade. The food is also not the best in comparison to other all-inclusives, but I suppose it's o.k. for the price, as this is one of the more affordable all-inclusive hotels. The location was great, the beach front view was spectacular, the pool areas were fairly well maintained, but our main complaint was with the cleanliness of our room. We've stayed at other Riu locations and have been satisfied, but we were disappointed with our stay at this location.

The rooms are nice, the food is good, the beach is amazing, but the pools are disgusting. They put…read moretoo much chlorine in them and they are all a deep green color. The water levels are too low in the pools and so the bugs are not getting sucked into the filter, they are floating all over the pool! Then there is a crab larger than my hand at the bottom of one of the other pools. The tiles are broken down and not looking clean either. This place would get a much better review if the pools were taken care of. The pools are really gross!

We booked an all inclusive vacation for 4 and paid for the insurance. However, 15 days before, we…read morehad a death in the family and wanted to back out. Turns out, the insurance is only good up to 30 days in advance, which is ridiculous. Because before 30 days, you could easily reschedule things. They promised that they would refund if we sent a photocopy of the Death Certificate to prove it. We did that and still they did not refund the money as promised. Instead they insisted we take another equal vacation within 12 months. In which time they could sit on our payment? Then, gain the interest instead of us having it in our bank account -when we have many funeral expenses at the same time. We could have sold it to someone else.If we knew there were going to shell game us like this...These are not nice people.

Went to go eat at their buffet restaurant since I remember it being delicious at one point - passed…read moreon the buffet since it looked like cafeteria food and one person in our party tried it and hated the taste of it. A la carte wasn't better , we waited an hour for honestly one of the worst foods I've had in Mexico - ordered a club sandwich which was the best good item out of all of it . El cid combination is so dry and the rice and beans had no flavor. Tacos gobernador hard pass as well . Service was great only reason why it wasn't a one star The vibe is very retired tourist but at least it has a nice view

We stayed at the Playa Mazatlán for 3 nights and it is a beautiful hotel. Upon check in, you'll…read morereceive a wristband for the resort. The staff seemed nice (we speak Spanish so I am sure that is helpful). This is one of the older hotels in Mazatlán so it does look older, not many outlets in the rooms. It would also be nice to have a mini fridge. We had an ocean view room and there is an option at checkout to add the fridge to your room for I believe $5 a day. Our toilet clogged during our first or second night around 10 pm. We called the front desk and they sent someone over immediately to fix it. Like other reviews mention, you can hear music all night coming from the neighboring Oyster Bar. If that bothers you, I don't recommend booking an ocean view room. The noise was our main gripe with this resort. We did not pay for the all inclusive package as we knew we would be venturing into town to eat but did receive the breakfast package. We had breakfast here once and were not impressed. There is a line to get into the restaurant and the food was nothing special. We didn't do the all inclusive so we had to pay for any drinks we got from the bar. The prices were fair and the mango margarita with chamoy is delicious! Since the hotel is situated on the beach, beach access is a breeze. There are chairs and umbrellas for hotel guests. Some people set out towels to try to save seats but from our experience, there is someone who works at the hotel who tries to seat everyone which is nice! We used the clothing laundry service while we were here and all clothes came back clean and ironed within 24 hours. We did call to confirm that they would be bringing the clothes before we head out for the day and we paid in person when they brought us the clothes. The pools are great! There's a lot of them, the property is quite big. There is a nice heated pool over looking the ocean. There is also a man made cenote that you can swim in. This resort is pretty family friendly so there are a lot of kids but no kids are allowed in the heated pool. The heated pool does get pretty full though since the other pools are pretty cold. I do wish the pools stayed open later. I believe they close at 9pm and there is a security guard who makes sure no one takes a night swim. For transportation, if you'd like to take a pulmonía into town, there is usually a few waiting just outside of the resort. Also when we left, the bellhops helped us call a taxi to the airport. This hotel is well situated and you can walk to the malecón and neighboring shops easily. Some reviews mention not receiving fresh towels or bedding during their stay. We requested fresh laundry on our first day and it was never an issue. You also receive 4 pool towel cards that can be used for the pool or the beach. All in all, our stay at Playa Mazatlán was cozy and beautiful. The main issues are the music all night and the food.

Horrible customer service -- every request felt like a problem for them. I asked for an invoice at…read morecheckout, and they said they needed Mexican documents just to provide a receipt! Completely unreasonable. The buffet food was terrible -- bland, tasteless, and nothing was good. Even the beer tasted watered down. The hotel itself is outdated, which I could overlook because of its age, but the poor service and awful food made the stay unbearable. I would not recommend this place to anyone.

Beautiful experience they have upgraded a lot definitely worth every penny . Food was also BOMBread more

Oh my goodness I'm so glad I discovered this hidden gem. If you're looking for a hotel away from…read morethe nightlife and family oriented, this is it. It's a beautiful relaxing place. It sits in a private gated community. This hotel has a spa and two restaurants. It's so peaceful and quiet here and the hotel is gorgeous. Definitely coming back.

If you are going to Mazatlan this is a perfect place. Small, attentive service, on coast and in…read moreold town - beautiful old building with tiles and arches and great balconies and terrance's. Delicious free breakfast - pool. My daughter and zI were there for 5 nights- we loved it.

I stayed here 7/2/21 for two nights and was very pleased with my stay. The hotel is under new…read moremanagement and they're doing a very good job. I've stayed here under the old management and it was excellent (thanks Nate!) and I was happy to see the hotel run with the same high standards. The room was very comfortable and the included breakfast in the courtyard was great. Super location for many amazing restaurants and only one block from the ocean. I was traveling with my little buddy Elliot (my cat) and the hotel staff was happy to welcome him, too. Good news for people traveling with their four legged family.

Bad service ! I would not recommend to waist your money here terrible customer service . They try…read moreto charge me extra . They deny to give me there names the manager has a bad attitude did not care.

By the overall look of this place it seems like it is a brand new hotel. Everything is new with…read moremodern stylistic furnishing and structure. Had no trouble with the staff on the contrary they were very professional and helpful at all times. The pool is not large enough but for a weekday visit was perfect for the fee guest at the time. Also maybe adding a Dj or sound system for the place could improve the atmosphere outdoors. Wifi is not the best but did what it could while we were here. The complimentary buffet breakfast is tasty with several authentic Mexican dishes like chilaquiles, bistec con papas, beans, rice, etc. Overall had a great experience at this hotel which is conveniently located walking distance to everything in the Zona Dorada.