Horrible place. Bad experience. Professionalism is very poor among the staff…read more I will never again bring my animals to this place.

They treat my dogs with such love and care and they do such a great job with their grooming…read more Fantastic group of gals, can't recommend them enough!

I love this pet supply store. It's smaller, but it feels like it's catering more to your needs as a…read morepet parent. They offer better prices, and they offer plenty of discount and rewards, which keeps me coming back.

I had to get different food for our dogs, the attendant was quite knowledgeable and very helpful…read more I also am scheduling my labradoodle to be groomed there.

They have been our family vet for the last 8 years. The office is always clean and friendly. The…read morestaff is compassionate & understanding. Dr McHugh is amazing!! Can't say enough about her.

Three attempts to have my pet seen, never a veterinarian on duty. This clinic was our go to for…read moreover 8 years even prior to the name change. Really disappointed and never a call back.

I love this place.. It's just a small little practice.. The staff are friendly and extremely…read morehelpful.. Dr. Klemm is a great vet.. Have known him a long time.. he good with my dogs and cats....pretty easy to get appointments.

I have been taking my pets to the main Kempsville location of Acredale Animal Hospital for over 25…read moreyears but this was my first visit to the Great Bridge location. I decided to come to this location because I could get an appointment a few weeks earlier than at Kempsville. I am very happy that I decided to try the Great Bridge location and think I will continue to come to this location even though it's a little more of a drive from my home. This location is very small compared to the Kempsville location but feels more friendly and comfortable, it has a small town independent vibe that I like. I never felt rushed and didn't have to spend much time waiting. My Basset Hound was actually seen a few minutes before her scheduled appointment time. The staff is awesome and Dr. Alex provides great care. She's not shy about getting down on the floor to examine my dog and takes the time needed for a thorough assessment. Her knowledge and professionalism are much appreciated. The small private parking lot is more than adequate for the business and is not crowded like the one at the Kempsville location. There was plenty of room to easily park my vehicle. The pavement doesn't look fresh or new but it is clean and free of debris. I am very happy I tried the Great Bridge location of Acredale Animal Hospital. I now consider it my first choice when my pet needs care.

We had only been in the area for a month and a half when one of our cats inexplicably lost most…read moremotor function in her back legs. We were able to make a same-day appointment with vets who specialize in cat care. The staff was friendly and helpful, and the vet was amazing with her. Costs were explained up-front, and options were provided based on financial situations. I was given a possible prognosis (not good), but I took the option to have some meds to see if we could mitigate the problem. The next day, her symptoms had gotten slightly worse, and she was beginning to show signs of pain. We immediately called the hospital, and were able to make an appointment almost immediately. We saw a different vet as the one we saw before was not in that office that day, but she was also amazing. We explained what we had seen, and after another simple diagnostic test, we had our answer... a terminal issue that would not resolve and would continue to cause increasing pain. We took her home to say goodbye to the family and we scheduled euthanasia. Everyone involved were nothing but kind and considerate to both Ella (the cat), and our family, explaining everything as they went and providing options where they could. They even gave us a sympathy card signed by all of the staff. While not a happy story, their kindness, compassion, knowledge, and willingness to work with us on financial options ensured that this hospital has become our new vet for our remaining pets.

Dr. Wheat was great with my guinea pig! Definitely recommend to anyone in need of care for exotics!read more

They wanted to charge us more for a follow-up appointment on our dog when she had a UTI. She was…read morefine in about a few days. She was no longer slightly bleeding on the floor. They could not do surgery on her.

This was the best veterinarian until November 2025; Thanksgiving weekend. Our fur baby was a…read morepatient since he was born, almost 6 years ago. Picked him up, he appeared different, usually jumping and playful. After arriving home, I noticed that his portable crate and his butt was full of feces. Prior to leaving the office, They stated they couldn't give him a bath, but they could at minimum clean him up! This had never happened before. He was not his happy self, and drunk two small bowls of water. I called and left messages for someone to return my call. I even emailed. As of today, no one has returned my call, it has been over a year. Last straw, I called in May 2026 and was put on hold Multiple times to make an appointment and to find out why no one had contacted m. Apparently, no one cared enough to return my calls. Very disappointing! Suffolk Animal Hospital use to provide top notch service, and my Shihpoo was happy. Customer service, and my business must no longer matter. The only recourse was to find another veterinarian since the military vet is no longer an option; disheartened to say the least.

The vets and staff here are very friendly. But when my animals are prescribed medications, and they…read morewant me to pay up front but need to ship them to my mailing address... and one of those meds do not arrive... they said.. " take that up with FedX" ummm no , they sent it via DHL to the post office... how is this my problem to bare? I paid for the medications... instead of having those medications shipped to Banfield, THEY chose to ship them to my address. If the meds don't show how am I responsible for them not arriving? Lesson for all : if the medication you pet is prescribed is not available .... : 1)have a written script to take to a pharmacy if applicable. 2) have meds shipped directly to that Banfield , when the meds arrive pay and pick them up there. (Keep in mind- my example is the flea and tick and or / de wormer) 3) come to the realization that Banfield is about profit.. pet care seems secondary. I already had a deplorable experience at a Banfield in Levittown, NY For this location not take any responsibility for whom they hire to make the delivery of medications that I paid for in full before I left their office is status quo. I most likely be out of the +$60 for meds I will never get . Thanks Banfield.

They are so busy ALL the time! But they do their very best, and I always have 100% confidence that…read morethey truly love all fur babies that come through that door!

Dr. Jeanette came out to help us say goodbye to our dog and send her to the other side. Dr…read more Jeanette was extremely kind and sensitive during a painful time for our family. She was gentle with our dog and us. We would definitely call on Dr. Jeanette again if we had to.