We come here about once a week when our kids go to gymnastics at the little gym next door. One day we decided we were going to get a hamster, we had bought every thing prior and did all our research and just needed the hamster. We were helped by a very tall employee, but I can't recall their name. They were extremely help, knowledgable, and friendly. They also were looking out for the critters as they were advising us some of the hamsters would be too big for the cage we got. I like how they asked questions and made sure we were ready before adopting this critter. Overall the store is a bit smaller than others, but it is clean and easy to navigate. The only issue I have really had so far was with their meal worms. The size that we need they never seem to have, and some were even in there for 2 months. Most of the containers had dead worms in them for that size. They say we could buy them heavily discounted, but our jumping spiders only go after them if they are alive. read more

This review goes to the lady with half her hair died green and the rainbow prescription glasses. Just wanted some help in the fish isle of the store she was the closest I asked her for help kindly and was met with an eye roll and a smug "I don't know, go ask the cashier" cashier was busy with a ton of people in line while the loser in the glasses was acting like she was doing something on the shelf and proceeded to do nothing while I waited for the cashier to get through with the line of people he had at the register this was about half an hour while she did nothing at all. read more

A very well organized clean bet shop! My kids love stoping by and checking out al the fish! They have a very wide selection of all pet foods such as dog,cat,fish,rabbits, and more! In the front you can find the seasonal for all pets right now you can find some supper cute Halloween customs. Prices are about average for anything needed for pets. read more

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Is there anyone that works at this store? Any time I'm unfortunate enough to stop in this petco, it's almost apocalyptic. There's no one working. On more than one occasional I almost decided to help myself with fish or crickets. I'm currently on the way to Petsmart for crickets, because they actually hire people who don't run and hide from customers like cockroaches. read more

This petco is nice. However, I am only giving 4 stars because they have a very limited selection of dog food and treats. I came for Purina One, unfortunately to my surprise they do not carry this popular brand of dog food. They do carry frozen/refrigerated dog food. They have a very limited supply of dog chews, treats and dog toys. I guess this is because this is a smaller store? I'm not sure. They do have a dog salon as well and plenty of fish for purchase. They had 30 % off dog and cat Halloween costumes and they even had XL size for my pup! I most likely won't be back because they didn't carry enough of what I needed. Staff was friendly and they do practice social distances and provide hand sanitizer. read more

Petco - Halloween costumes for dogs - Pet Stores Near Me - Chesapeake, Virginia

So disappointed!!! Took my puppy here because I couldn't see my usual groomer. A week after the grooming at this Petco, my puppy developed an URI. I was very descriptive about what kind of cut I wanted, which was just a clean up around genitals and face. Cavalier King Charles Spaniels do not require a lot of trimming. Their coats are normally left alone or lightly trimmed. The groomer did what he wanted to do and cut off the fur we had been growing since we got him. Although the cut was nice, you give the customer what they ask for, not what you want them to have. Or at least ask them if it's ok so it's not a surprise. As for the puppy training... I wasted 6 weeks and my money. I found out the person training Hendrix initially (not Michael) never did anything she was supposed to do. We never received a syllabus, graduation or certificate. We never reviewed anything he didn't already learn from puppy 1 training (another facility). Thankfully, Michael who is the new puppy trainer was able to help. He is very kind and worked very well with Hendrix. Michael and the cashiers are the reason I gave this Petco ANY STARS!! read more

Petco - Graduation Day with Michael. - Pet Stores Near Me - Chesapeake, Virginia

Stopped in today to buy Pill Pockets and scratch pads. Couldn't find either item nor anyone on the floor to help me. I left and went elsewhere. They should hire more people as the place was pretty busy. read more

Very clean and well stocked. It is smaller than other pet stores in the area but they have everything you need. Pet grooming services on site. From fresh treats to shampoos and all the plush toys you can take care of mans best friend. One thing that is great to see is that the animals and animal cages look exceptionally well maintained. All animals look healthy and happy. read more

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FANTASTIC AFFORDABLE PET TRAINING I took my Lab mix, Koda, who is about a year and a half old up just to shop around. I knew my dog needed training, but I didn't have a lot of money for it. I ran into an employee in the Hanbury Petco named Jessie. She was very friendly, helpful, and energetic before I even mentioned training. A+ Customer service. My dog knew the basics - so he took the 2nd level class. He made a friend in class rather than just competition in his six week class. He was excited EVERY time and got super excited about 6 o clock. He knew it was time to go, and he KNEW every Thursday we got to see Jessie and a sweet golden retriever. She was very patient, and worked hard with us to help our high energy dog. Pricing was fair for what you get, and I think it was definitely worth the money. Jessie pours her heart into what she does. She'll care about your pet almost as much as you do. Her spunky personality and way with animals is something you can't find everywhere. If I could give 6 stars I would. read more

Petco - Koda and his favorite trainer, Jessie. - Pet Stores Near Me - Chesapeake, Virginia

Semi and Cindy worked on my dog. They did a great job, and were super kind. I'll definitely be back.

Petco is GREAT!!!!!!! This place is always friendly they know my dog by name and me personally. From when we first had our dog she was having troubles with different types of foods. One talk with Jessica and our puppy was fine and we've never strayed from it. They also have a great trainer in Jessica as well. They do a "puppy play time " I believe its once a month to get new puppies used to other dogs. read more

I love this Percocet groomers. Always friendly, willing to help and great with all 3 of my fur babies. No matter the issue they help you in every way. read more

Went to this location 12:30 in the afternoon very poorly staffed only one employee who is in the back. Had to wait in line for five minutes before someone decided to show up. The one employee was also a young girl who was rude and was not apologetic for making us wait in line ,if anything she acted as though we were inconveniencing her. read more

My family and I visited the Chesapeake store location on Friday January 22nd. We intended to purchase a fish for our young daughter as she had recently lost her pet fish that she had for years. Our family was looking forward to buying a new "friend" to join us at home. Our daughter had expressed interest in maybe getting a goldfish. So, I decided to inquire from one of the staff (Stephanie) about the size of an aquarium needed for a single goldfish. She told me that a 40 gallon tank was the minimum size. Our daughter had picked out a goldfish she wanted to purchase. So we decided to commit to purchase the goldfish for her. I found Stephanie and explained to her that we had a 50 gallon aquarium made available to us. She proceeded to doubt our ability to care for the fish without asking questions on our ability. She just continued to scold us on our inability to provide an adequate environment for the fish. I told her that our friend had offered to help us with the setup. But she was quickly dismissive and I asked her "so, are you refusing to sell us the fish?" To which she replied "yes I am refusing to sell you the fish." Stephanie just made set assumptions and was more interested in saying no to our purchase. Instead of working with us to find a solution and working with us. read more

The employees here are very helpful and pleasant. They have a good selection of products for our pets, however, I wished they'd expand and add more. I have not used their clinic service but I intend to and will review that. read more

My recommendation: Do not ever take big and hairy dogs to Petco for grooming. On May 6th, I took my fully grown Goldendoodle for a grooming session at Hanbury Petco. I have talked to the groomer for 15 mins and explained that this is my first time and please make sure you do not cut her too short. She assured me, you don't have to worry; we got it and will take care of your puppy. I dropped her at 12:30 pm and picked her up around 4:30 pm. I was shocked to see how they messed her up, and I could not recognize my dog and the poor thing they did not even let her go outside for bathroom breaks. I started crying in the shop, she had red rashes on her face, near her private area, and they did shave her so severely and unevenly. I have expressed my frustration in the shop; however, I had to leave the shop before getting too mad at the groomer. The next day, I received a call from Petco saying we apologize that you were not satisfied with grooming, they said they would refund, and please come to the shop to collect your money. Again, I received a call from the store general manager Stacey and requested me to come to the shop to talk, and she was not clear whether I should bring my dog or not. Over the phone, she was polite, when I arrived at the store, she was rude and told me we would not refund your money, and I confirmed with my crew your dog looked fine. I did not care about my refund, but I will never visit a store where customers are not respected and talk down to you like that. I was humiliated, and my dog's hair is ruined. My recommendation: Do not ever take big and hairy dogs to Petco for grooming. read more

We had our Wedtie groomed there last week. Ears not bad. Thay rsn a shaver down his back and called it done. Charged $47 dollars. When i complained they said that was a Westie cut. This is our second Westie. What we got isnt what a reputable groomer would do. No apology, no offer to redo. Just out $47. Never again. And if you look at their products all Chinese. read more

GROOMING NIGHTMARE!!! Called to make a grooming appt for my giant schnauzer. Asked the grooming dept if they could do a giant schnauzer cut. She told me yes. Upon arriving for the appt today, I showed the groomer pictures and even the clipper size(s) to use on her head, body, how much skirt to leave, etc. (I had previous wonderful groomers notes to share with the next groomer, because she was moving away and I had to find a new groomer) When I picked my baby up from her appt, the groomer that groomed her (Nicole) did not even come out to greet me, ask if all was to my expectation, etc, and she was sitting behind a glass window in the grooming areas where I could see, on her phone. Another person from the grooming area brought my baby out to me. My baby's beard is gone! Atleast 3 inches removed which I specifically showed her pics and physically showed her how I wanted her beard trimmed, nothing crazy, normal giant schnauzer beard. After grooming today at Petco, by Nicole, my baby was left with no skirt, no chest, legs not fringed etc. It looks like the groomer, Nicole, just switched to a longer clipper on the "skirt" and stomach and legs. Her head is the only part of her that resembles a giant schnauzer, despite the very short beard that was not requested. Worse grooming experience I have ever had. My baby is 8 years old and is a dream to groom, with zero behavioral issues. I will not be returning. I am sad. My baby even acts sad. And she is never sad and mopey after a grooming apt. ‍Good thing hair will grow. read more

We love Angel! She always does a great job with our two pups! Definitely recommend her for your pup's grooming needs! Love this petco location! read more

Large selection of pet supplies and food. Friendly staff, reasonable prices. Also I enjoy how they have adoption events. Animals looked happy and taken care of. read more

Friendly staff and is usually stocked with what is needed and advertised. Their pay online and pick up in store is very quick and efficient, also cost effective. Very good selection of small animal accessories, foods, and bedding. Great place to find the essentials for my gerbils. read more

I came in without an appointment to gety babies nails clipped and they were. ot busy so they took her in right away, before I was finished paying she was ready to go. Great Job. read more

It is a sad day indeed when the bettafish at Walmart look better than those here. There were only a few left, and almost all of them had fin melt/rot. There was algae and leftover food bits on the bottom of the cups, so I know they weren't changing them daily like they were supposed to. Not giving only one star because, in the past, I've seen them changing the water in the cups daily and treating sick fish. They also used to have a huge selection of bettas here; including koi, plakats, and kings. read more

I have a blind dog that is an old fella and the care and patience the staff has with him is unbelievable. Sometimes it takes two people to work on him and at times they have to lay down on the floor to finish his grooming they never complain and are so gentle. I would not take him any place else. read more

One of the things I like most about Petco grooming is the consistency. Each time we take our Labradoodle, they do an amazing job of shaping her face and ears to our specs. I have had nothing but positive experiences with Petco grooming. read more

I took my Collie puppy in for her first grooming today and our experience was excellent! I wish I could remember my groomers name! She was very kind, patient and did a great job. My puppy looked beautiful and she was not stressed out what-so-ever. I will definitely be returning! read more

I was very happy with the service my dog is older and sometimes like a grumpy old man. Cindy was really great took her time and listened to my concerns. Bandit will definitely be going back. read more

Great store. I only go their for fish related items and they are always helpful and kind. The reason for the 4 star is I wish they had a bigger selection of fish but don't get me wrong the selection of saltwater and freshwater fish, even some corals, is great for a petco. read more

Again!!! Thought maybe the first one was so awesome just to get us back in the door. But Angel took amazing care of our pup again! He has a super thick undercoat and sheds a lot. The grooming really minimizes the amount! Angel makes my dog feel safe at the groomers as well. He was so happy going back which is the best indication to me of how they take care of him while he's in their care. Totally recommend Petco - and especially Angel - if you need your pet groomed. read more

Good place if you want to buy for a furry friend. If you are looking for a feathered or finned friend the selection is very limited.

Absolutely awful! I ordered a Deluxe Pet Snoozer for my cat on December 2, 2015. I was told that it would be shipped to me within 5 to 7 days from the warehouse. Today is December 12th and still no bed and no explanation from Petco. When I called Petco to find out when I could expect my pet bed, I got the run around and was then told they could not be expected to keep ship times on their website because Petco outsources all of their bedding items to be shipped to customers from other companies. This is no where on their website that this is their practice. I would suggest if you don't want problems buy from anyone other than Petco if they do not have item in stock in store. read more