This place was completely empty which should have been my first hint. The receptionist was nice but was also the nurse which seems very unsanitary. While we were in the room waiting for Dr. Hodge she got a call from a pharmacy because she called in a prescription amount that was too high for the patient, which we could hear. While she was examining my baby it seemed like it wasn't very personal care just honestly outdated information that is the opposite of what our pediatrician told us. And then finally, I went to pick up a prescription and it was WRONG, she called in pills for my 7 month old who cannot swallow a pill yet??? The pharmacy was so confused and said she should have been given a liquid. They contacted her back and never heard anything so they had to cancel our prescription. Do not go here! There's plenty of other urgent care businesses to give your $$ to with someone who is aware of what's going on. read more

Despite having a scheduled appointment with paperwork and payment on file, we still have to wait almost an hour to be seen. They seem to be short staffed. My appointment was at 9:40 and the morning right after they opened and therefore they shouldn't be delayed read more

Great experience with PA Jason! I initially booked an appointment online after a PA at Children's Health PM Pediatric Urgent Care in McKinney automatically prescribed antibiotics for my son's inflammation despite there being no clear signs of infection such as pain, discharge, or foul smell. As a mother, my intuition told me to seek a second opinion, so I scheduled an appointment at Urgent Care for Kids in Frisco, TX. PA Jason quickly assessed my son's condition and explained that antibiotics were unnecessary. He identified the inflammation as a reaction to a bug bite and recommended Benadryl instead. Just three days later, the inflammation was completely gone! I am incredibly thankful for PA Jason's expertise, thoughtful evaluation, and sensible approach. Highly recommend! read more

Understaffed and overbooked urgent care! If your kid is very sick find a better option. This is our second frustrating experience in almost 2 months. We took our daughter as she was exhibiting strep symptoms. We had an appoint for 12:45 PM on Saturday. We were there 5-10 mins before appt to check in. We were sent into exam room 15 mins later and they just took symptoms and other basic checks for strep n covid. For one hour almost after that there was no one back in the room. The person who took symptoms told us the Doctor is 20 mins behind that was not true obviously. I had a sick 5 year old who was getting antsy, frustrated and tired. I had to step out and ask them if it is going to take much longer. I was told "we only have one provider", well then why give so many appointments out when you can't respect people's time? They informed me that there were 2 people ahead of me and the answer quickly changed to we are next! So after 5 mins a nurse practitioner showed up instead of doctor and was told she has strep and will send antibiotics. Well this doesnt need a close a hour wait inside waitroom. Strep should come back in 20 mins. This is last time I am taking my kids here. Their urgency is about money and not patient care read more

The front desk receptionist was very rude to us. After waiting 25 minutes, we were abruptly told to leave because they had reached max capacity and were no longer accepting walk-ins--despite still being open for another hour. There was no apology or attempt to direct us to another location that could accommodate us. Extremely disappointing service. I hope this location improves in the future. read more

09/30/20@1120- Wednesday We received outstanding "PATIENT CARE" :-) Thank you Dr. Hodge, Ms. Davis (Front Desk) and all Medical staff :-) :-) :-) SALUTE TO ALL FRONT LINERS :-) :-) :-) Thank you so much!!! Jjay R16:16 read more

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We visited this clinic for urgent care as my daughter had a bug bite and swollen foot. It was a walk-in and we were told that it's going to be 1 hr, so we went ahead as my daughter needed the attention. After waiting 1 hr we were told that there's only 1 provider and it will take another hr for the provider to pay us a visit. We waited 3 hours and then were told that we had to wait 2.5 hours more. There was no urgency nor was there care. Eventually the provider mentioned that we can leave if we can't wait as she has no clue when it's our turn. It's so disappointing to say the least waiting in line with a kid who is in pain and swelling only to deal with the terrible attitude of the provider. This is beyond disappointing and the pure apathy displayed at the clinic is remarkably shocking. read more

I visited this place to get my sick son checked out. Im still in the clinic even after two hours and my son hasn't been checked by the doctor yet. The staff is rude. They make you pay up front, without which you can't check in. And once you are in, they don't give the minimum consideration a patient should receive. Overall, wouldn't recommend this place and wouldn't definitely go there next time. read more

Awesome care! Took my son here Sunday because of a skin irritation he had, the Dr. diagnosed him in a matter of minutes and we were in and out in no time! The Dr. was had great bed side manner and he explained everything very thoroughly. The receptionist was also pleasant and very helpful! read more

Wrong diagnosis even after two separate visits. Will not be visiting again! So upsetting to have my kid suffer for a whole month

I would not recommend this place. They charged me $187 for a visit when I have insurance with a copay of $50. Now they won't give it back until the claim is processed which will take who knows how long. They should have only taken $50 from me and because of their error, I'm out the difference for the foreseeable future. Feels like a scam. Be careful. I was desperate to see a provider so I paid it and now they won't give me my money back. read more

This office is unbelievably amazing! We just moved here from out of state, I googled pediatric urgent care and this place came up. Booked our same day appointment online which I love. We were greeted by a very nice receptionist. Zero waiting, and both the tech and doctor were so kind. I would give this place 10 stars if I could. Highly recommend read more

they have been giving my daughter the wrong antibiotics dosage for over a year, these incompetent, uneducated, uninformed, unethical group of nurse practitioners idiots , I am speechless, my daughter is been going there for over a year with constant ear infections and they have given her the wrong dosage for antibiotics and theref ore not getting better and not getting over ear infections goes to yearly check up my daughter doesn't pass her hearing test and still has year infection on both ears when we just got done finishing antibiotics incompotency I need some one to reach out to me ASAP 954-249-5606 read more

If your child is sick or injured, you are 100% better off just taking them to the ER at Children's rather than coming here. Even with COVID. Janis Jackson, one of the nurses here, committed blatant medical malpractice attempting to remove our son's staples from a laceration. After failing to get the staples removed after 20+ minutes during which time he cried hysterically in pain while she dug around and reopened his wound, we elected to take him elsewhere because her utter incompetence was obvious. She refused to admit during this time that she was failing and unable to complete the procedure. Approximately half a dozen nurses, PAs and doctors had to address the removal at Children's after Janis's botched attempt. The best they could figure, Janis turned the staple removal instrument the wrong way thereby FISH HOOKING the staple in our son's head. It took wire cutters to fix Nurse Janis's idiocy. Everyone asked where this happened as they were so stunned a "medical professional" could screw this up so badly. It took literal wire cutters to get the staple out she grossly and negligently twisted. When I called Janis to explain just how badly she handled this and clearly needs to brush up on staple removal, she hung up rather than face her own failure. Zero personal responsibility for literally harming a child. I will be filing a complaint with the Texas nursing board- it was that egregiously bad. She also is apparently in charge of paperwork at the clinic and wrongfully charged us a copay that I am trying to get back. difficult when she childishly refuses to answer the phone. Highly recommend going somewhere competent so your child isn't likewise traumatized and injured rather than helped. read more

Updating Again 11-2018 Back to where we started! They finally have a steady and consistent staff again! Only complaint is the constant changing if computer systems necessitating more "paper"work. Otherwise....great care again with friendly staff. Whew! Glad they turned it around after a bumpy transition. My kid loves it here, and I'm back to thinking this is the place to go when he is sick and we need quick care. OLD REVIEW: Simply stated: if you have a sick kid, start and end here. Pediatric Urgent Care is our go-to for the kids now. They will catch things others miss. They cater to kids. My child with autism loves them. They also listen to you as a parent. We've been here 5 times since they opened. Every visit is 5 stars all the way! REVIEW FROM 11-2017 THE GOOD: Back staff is awesome still. Great attention to detail and spent an appropriate amount of time with my kid. The doctor we saw was awesome, and he completely listened to my concerns. THE BAD: The front office lady tried to charge me $150, well over any copay I have. I had to insist that she refresh her screen and try again because her information was wrong. (She said their computer had been messing up, which is why i had to fill out paperwork again despite having no changes to our info.) As it turned out, my copay was lower. When I got home, i realized we were finished with our max out-of-pocket for the year and should have been covered 100% as i stated. Another lady in front of my was given a $200 price and paid it even though she had doubts that it was correct. I wish she had pushed a little harder because I think hers was probably wrong too. Reading more recent reviews and seeing a different name in YELP now makes me think this business has changed hands. I think some better training of the receptionist is in order and better computer updates. The waiting room was packed when we left, so I would check in online in the future and wait in the car with that many people! The parking area is also crazy congested because of the Kumon, Nail Spa and Sports Clips. We may or may not come back here next time. Reading other reviews, if our insurance is over billed or I receive further billing, we will go elsewhere. UPDATE: Never received lab results despite giving permission for voicemails. Got a voicemail to call them. Did so. Put on hold then disconnected twice. Called 3rd time, no answer. read more

Horrible experience, made appointment ahead time and for two hours they let walk ins go first for two hours my daughter had a 102 temperature. They even admitted they let the walk ins go first. I would stay away from this place no integrity. They could have at least let me know. I am a widower with three little ones and this is the way I get treated. You ought to think about it before you go there. read more

I brought two of my kids to this place this year for different medical problems. I think they care they got was good but unfortunately their billing department is a disaster. They improperly billed my insurance for both visits and have been sending me bills for money that I don't owe. I have tried calling their billing department several times but it always goes straight to voicemail and they don't return calls. I've also talked to the office manager and all she did was tell the billing company to call me. I will probably have to hire a lawyer and threaten to sue them if they don't stop billing me. read more

Waited 15 mins to check in because they can't ask another patient to sit down and fill out paperwork. Don't recommend.

Took my daughter here yesterday because we thought she might be getting an ear infection. We didn't want to risk it since school was starting Monday. I made an appointment online so we wouldn't have to wait long. You can register and submit your info online which saves a lot of time as well. When our time came up we headed over to the Frisco location. I think from the time we entered until we left, we were there for about 15-20 minutes. We didn't have to wait long out front. When we were called in, we were seen by two nurses who were super sweet to us. Once they left we were seen by the PA. He was also super nice and sweet with my daughter. Turns out she didn't have an infection but he gave us signs to look out for in case one was about to start. They all put me at ease for coming because I just didn't want to risk anything with the first day of school being around the corner. If our regular pedi office is unavailable, I wouldn't mind at all coming back here. Great service! read more

Don't believe all the fake 5-Star Reviews! DO NOT go here. Terrible experience. We went to our appointment on time, then had to wait for a couple hours to be seen - all while our toddler cried in pain. The clinic seemed understaffed and the attending medical "professionals" were frantic and loud the entire time. Before choosing this urgent care option, we confirmed on the phone and in person that they would accept our insurance. A month later, they mailed, emailed and called stating that they couldn't figure out how to work with our insurance company. The manager explained that they "tried" to figure out the problem, but they failed, so now it's our problem to pay cash or else face collections. Part of the bill was even a Covid test for which they're going to get reimbursed by the feds - why get paid once when you can charge twice right! While defending their shady behavior, they dutifully insult you on the phone by saying "bills are the patient's responsibility" over and over on the phone just as their attorney coached them to do. We've now paid cash way above the simple insurance copay that they promised to be the rate and we're still not sure if these blood thirsty corporate leeches are satisfied. Urgent Care for Kids is entirely untrustworthy and we will never return. read more

Horrible experience in the Frisco location. We have used them for several years and now will no longer be using them at all. Staff was great previously - new staff is horrible! Debbie at the front desk is rude, miserable and obviously doesn't want to be there. The "manager", Abby, who was the nurse previously, wasn't much help either. This was our second issue with this facility within 1 week. I will be telling everyone I know not to use this facility. I should've listened to online reviews regarding this facility over the last month! read more

We have always had a great experience bringing our kids here. We can always get an appointment without any wait time. The NPs and nurses do a great job of diagnosing the kids. read more

Amazing staff!! And doctors! I took 2 kids at once, was walked right in, helped with bags, and were very kid friendly. Toys for entertainment. The nurse had bubbles to make baby happy while she had to sit for heart rate and vitals. Made the whole process so much easier. The doctor was very thorough and also extremely good at putting kids at ease! I was very happy with this office for our kids! read more

Don't waste your time here......you wait forever and the staff is very rude. Came in for a test for our son and we just waiting in the room. We asked if we could leave and they could call us with the results. The lady was very rude and said if we leave we can't get anything. read more

We had a great experience here! We walked in with an emergency situation with our baby girl and they got us back and seen ASAP! Everyone here was so nice and polite and took excellent care of us and our baby girl! Would come back forsure. read more

Very impressed with ease of checking in and prompt attention. Doctor was very sweet and diagnosed fast. We were in and out in less than 30 minutes and they sent our prescription to Market Street, so we didn't have to get out of the car in 30 degree weather, this was in January at 10pm. Definitely recommend them! read more

Urgent care provided exception customer service. I am a first time mom and baby hasn't been sick before. They made me feel comfortable and at ease when I was upset and worried. Will definitely be coming back here when need be. I recommend this urgent care for your urgent pediatric needs. read more

I really enjoyed my visit. This was my first time with my daughter. I had took my daughter to 3 doctors who couldn't seen to treat my baby. The Dr. there immediately have her medicine where the other 3 doctors wouldn't!!!!. I'm glad I chosen this office to treat my daughter!!! read more

We were treated well and swiftly. BUT, I think the PA needs to listen to the patients. I doubted her pink eye diagnosis and claimed I believed it was a bug bite. My son did NOT have crusting, pus, redness, itchiness and his sclera was still white. But she said it was pink eye and prescribed my son eye drops. We woke up this morning to a swollen face from an allergic rxn to the eye drops. We had to go to another urgent care because this place doesn't open until 9am. The doctor said it wasn't pink eye and questioned why the other place diagnosed it as such. read more

First off, the directions on Maps from yelp are wrong so if you are using directions don't follow them at the end. Just go to the super target and it's on the west side of that shopping center. Anyway, I feel bad for giving two stars but as a mom of a sick baby I am not happy right now. I am originally from Plano but live out of the state now but was back visiting my folks when my 1 year old developed a fever. I gave her Motrin and watched it but when it was still present the next day I knew it was time to find somewhere to take her. I called a quick clinic place in Plano and the lady there told me to take here to this place instead because this is where she takes her kids. So that should mean this place is really good if another clinic is telling me to go here, so I trusted the tip and looked it up online and saw they didn't open until noon and that they had an apt available at 12:40. So I booked that time and waited. I got to the waiting room at 12:15.......no one was in there. The front desk lady said I needed to check in on their iPad....it had not been turned on yet so I know I was the first patient there of the day, so probably should have just done a walk in than make an apt time. I checked in and then gave her my ID and phone number. I told her I was visiting and that my insurance does not go out of state so I would be self pay. I was then told The consent forms were texted to me? And that I OK them and send them back. I never got a text. I asked if she had the right number and she did. Long story short their computer/online/iPad system is seriously crappy and needs to be figured out. When I asked if I could just fill out paperwork like normal I was told no that it had to be done through the phone.... after more waiting she said, "here just fill out these (paper) forms." Something I should have done at 12:15! It was now 12:45. My baby was fussy, tired and sick and we were the only ones there and still had to wait. It was $150 self pay, the other 2 places I called quoted me $100 plus added on Lab's if needed so I think this was a little pricy but we do whatever we need to to make our little ones feel better. Finally we were taken back at 1pm. The nurses were very nice and showed care and concern. The dr was also very nice, she checked her lungs and asked questions then checked her ears, BAM! Ear infection! So quick! When I filled out paperwork under pharmacy I just put the Walgreens on Park and Preston because I don't know any other info on it except that is the closet one to where I am staying. When I was leaving I asked the front desk lady if she knew which one it was and she said "it's at the one on Preston".......Preston is a major street there are more than one Walgreens. Before I left the parking lot I called the Walgreens that I wanted it sent to and it wasn't there, so I called 2 other stores on Preston until I had the right store. With a sick baby you want things to go smoothly, you want things to feel like they will get better. The dr and nurses were great but the front desk, check in process was junk. Now that we are in the system it might be better if we have to come back, I hope not to, but if we are in town and my kiddos get sick I would probably come back, I would just be prepared for a slow check in and frustrating computer system. read more

Care for Kids - Urgent Care Near Me - Frisco, Texas

My 4 year old daughter started coughing throughout the day, and it got worse toward evening - sounding like croup. I was just diagnosed with bronchitis, so wanted to get her checked right away. I pulled up to this place at 5:10pm and saw there were people inside (was worried they might be closed for Thanksgiving). I got out of the car and got my daughter out, only to be told they were going to close then for Thanksgiving hours. I understand they want to get home, but it wouldn't have taken long to just check my daughter out. Guess they are just about business and not willing to stay open a few extra minutes for a sick little girl. Needless to say I will never take my kids here again ! read more

We are new to the area and I am always nervous about the transition with health care. I will say that my daughter is disappointed when we can't come here! :) The staff is always friendly, the care is always top notch. read more

We have used Urgent Care for Kids twice in 2018. Both times they have been professional, efficient, and very caring to my toddler-aged daughter. They called back quickly, within the said timeframe, and provided results from a strep test. They explained the results clearly and made sure I understood the implications of the results. I hate that there are so many negative reviews of this office. They've been extremely helpful in both of our experiences. I drive across Frisco to come to this particular office. And I'll continue coming! read more

If you really need urgent care please DO NOT go to this place! We walked in with our infant running a 103.1 fever and they said, sorry we cannot see you, check back tomorrow. Really!!! Check back tomorrow with a fever over 103? This is not really an urgent care as they would have seen this as urgent. read more

Attention from the nurse and front desk has lack of professionalism, please take care of your patients as you would really care for them.

Staff was great- but if you are owed a refund...don't hold your breath! When I took my son I explained to the front desk lady that we have an HRA that automatically pays our medical bills (and even showed her how much was remaining in the HRA account- over $1000). She still insisted on me paying. I did & now I have been going back & forth with the "billing department" for over a MONTH to try to get my $ back! I was told last Wednesday (3/7/18) that the money was put back on my card on Tuesday, 3/6/18 (which I never gave permission for a card # to be kept on file)...and as of today (3/13/18) the $ is still not back on my card! Ridiculous!!! Update: I did get confirmation that the refund was placed back on my card- today (Wednesday, March 14, 2018). I still don't know why my card # was on file though. read more

Called when they just opened to try to make an appointment, they direct me to the website, never say you can walk-in and you are going to be ahead of all the people that make an appointment and are waiting to see the doctor. You get to the clinic to discover there is like 10 people ahead of you (no emergencies as there is no screening process) and you have to wait another hour and maybe get another sickness from being on a room full of sick people. I was directed to another clinic 25 min away because it's supposed they only have a waiting list of two people. Of course wouldn't do it just to discover another waiting room full of people. read more

Just moved to Frisco and hadn't yet found a pediatrician when my daughter had an accident while riding her scooter. From the office staff, the nurses, to the doctor; EVERYONE was extra kind, extra nice, and very professional. They really made my daughter and this worried mom feel very comfortable. Dr. Ahmad was wonderful, with a good bedside manner, and thorough. We will be repeat patients whenever we have an urgent medical need. read more

The only place we will go with our babies for after hours care. From the staff to the awesome doctors, they are truly amazing people!!

This place is the best!!!!! I've used them for everything. I even took my two month old there on a Sunday when she had RSV. I completely trust the doctors I've seen, and they always take their time to explain things. I don't feel like they overuse antibiotics either. This is where we go on the weekends or late on the weekdays if we have a sick kid! read more