I had a vacation scheduled 3 months early where Care Medical was to provide a portable O2 loaner. The portable did fine plugged into the lighter socket in the car for the 7 hour drive. I was told to expect about 5 hours of portability using the battery. 52 minutes was the MAX I got. No beach, no shopping and no eating out for me. Thanks to their lies. When I returned the machine I was met with complete indifference. On Friday Jan. 14 I called and asked them to bring tanks because snow was expected over the weekend. She scheduled delivery for MONDAY. I asked about the snow. She said it would be NO PROBLEM to run tanks out in an emergency. She said, "no problem, they'd run tanks out." I left home in an ambulance on Saturday... While being discharged they told me NO loaner air and NO ambulance home. I have always drug a tank with me to the hospital, doctor's office etc. But, I had no tank because the WITCH ON THE PHONE DENIED THEM TO ME. Monday, no tanks. I called. Oh, Sorry - we didn't get an order for tanks. Be there Wednesday. It's WEDNESDAY with another snow of the way and the delivery man calls at the top and says he's not coming down my road. Looks too dangerous. He ended up delivering the tanks to my son-in-law at work who drives a nice fat 4x4 Ram. I love the delivery man. But the office staff - uh, no. 100% incompetent. All of them. read more

I had to give it one star or I couldn't rate it but they are not worth that. My husband came home from the hospital with a oxygen tank and on 3 liters. This place did not get to our home before the tank ran out. No other oxygen at all. We live 32 miles from the company and it took them 3 1/2 hours. They did not leave all the supplies. They didn't leave the connectors. The guy was only gone for 10 minutes and when I called a "oncall tech" called me. Now we're on another tank that they left when they dropped off some of the supplies. This is not the first time that this household has had to use them. I have a Cpap with them and they can't get things straight with my supplies. There are only one other company I have a choice to go with and there reviews are no better than this one. I would say not use them but if your like me you're stuck with them. read more

Disabled on Medicare. My Doctor and her Nurse have sent my records, diagnosis and all of my information as well as I myself having pneumonia needing an oxygen concentrator brought to me again requested by MY DOCTOR, this company and Michelle, Kristen and Nicole from October 19 until today, "We don't have any information about you sent over." Michelle just this morning as I am explaining the situation and how I'm so stressed over this and struggling to breathe to call them and get no where, puts me ON HOLD and I was on hold for almost 7 minutes until I get rerouted to Kristen, AGAIN. I have YET to receive oxygen of any kind and everyday it's a different excuse. Expect to be hearing from Medicare. read more

I have unfortunately used this company for about 5 years. ALWAYS an issue when reordering. The last two times I submitted an order they cancel the order without telling me. When I call and FINALLY get through to a live person, they tell me my insurance requires a new Rx before it can be refilled. I know for a fact that that is not true and got my insurance carrier on the line with them. After my carrier assures Care Medical that no new Rx is required, they finally filled the order. It took about 3 weeks! The next time I order, they again cancel without telling me. When I follow up by phone, they tell me that the doctor is requiring a new Rx before I can get a refill on my Supplies. Also not true. I got my insurance carrier AND the doctor's office AND Care Medical on the line all at the same time and the doctor's office said they were not requiring a new Rx. The Care Medical rep said the order was in. I don't hear anything for about a week so I call to see what is up. The new rep on the phone tells me that the doctor's office is requiring a new Rx before the order can be filled. I just have to wondered if they don't get a kickback from doctors for requiring people to go in for a new script. Why else would they not want to fill orders and make money???? Just wanted to let everyone else know that you DO NOT want to use Care Medical....................... read more

I have had good experiences here. They have loaned me a cpap machine to use while mine is being serviced.They email me when it is time to reorder supplies. The address shown here is incorrect. They are in a new building at 955 INTERSTATE RIDGE DR, GAINESVILLE, GA 30501. john broadwell read more

These people are the worst. I have been trying to order medical supplies and they are totally unresponsive. They have four locations and all are equally bad. It is impossible to talk to a real person. They don't return phone calls. Avoid them at all costs. read more

I truly wish I could give this company a zero score. I don't believe I've ever dealt with a company more incompetent and less customer-friendly, but for some reason this is the company to which my Northside Hospital doctors refer. My partner uses a CPAP and they ALWAYS send the wrong items. Last week they sent the correct head gear, with a full mask; however, they sent replacement items for a nose mask. Go figure!! When he was initially fitted with it, the man fitting him was so condescending and slow-talking I finally stopped him and assured him he wasn't talking to morons - that I had a Doctorate degree and my partner had a Masters degree. This morning my oxygen concentrator died. I called and held the line 23 minutes for someone in the Gainesville office to answer. I've learned the quickest way to get help is just go to the office, but the concentrator is too big and heavy for me to lift. BTW, I've only had it for less than two weeks. It's a good thing that my oxygen isn't critical for me, otherwise I would be in a medical emergency. read more

Tiffanie Scott was very helpful, informative, and caring about her job. She went out of her way to do it. She went out of her way to get a oxygenation machine to me. read more