just called and had the best experience with a company I have already used. Chavilah was absolutely…read moreamazing while going over pricing structure and discussing bariatric needs, which can often be rough and embarrassing to talk about. She made the entire conversation feel comfortable and easy. I have never personally needed to call for transport before because the facilities I was in usually scheduled everything for me. However, I have had the pleasure of being transported by Matt four times now, and he is truly the nicest driver possible. He is one of the kindest and most non-judgmental people I have ever met. He always makes sure I feel safe, comfortable, and cared for, and he is always such a delight to talk to. This company provides such a great experience for disabled and bariatric patients, which is something that is not always easy to find. I am so grateful for the compassion and professionalism they show every time.

Do not use this company. They are negligent and do not care for your loved one. They walk away…read morefrom elderly people and allow them to fall out of their vans and severely hurt themselves to the point they are no longer able to care for themselves and can no longer live in their own home as they need supervision around the clock. You are warned, do not use this company if you love your parents. I would rate a zero if I could.

Reliable, friendly, ... can't go wrong with Pete. So easy to book and fair pricing.read more

I depend on medical transportation thanks to my health insurance company. I have tried all…read moreavailable MEDTRANS companies, I have been left on curbs for hours by LYFT , given up on when the driver could not find my location on their MAPQUEST by UBER. I finally received a suggestion from a MEDTRANS representative to try a smaller company named SUNMED transportation and I now have them on my account as my primary ride! SUNMED transportation is consistently on time, the drivers are wonderful and they always call me the night before every medical appointment! SUNMED gets an easy 5 star HIGH RECOMENTATION!!! I suggest that you check them out!!!!

Daytwon brown was great, caring. And friendly. Great company. All of your needs are met.read more

Kayden Kraus did a wonderful job on my ride the other day! he was a very positive and kind driver!…read moreI wish to have him take me to my appointments more often!

Benito is a great transport person. very friendly and of course courteous as well. we talked…read moreabout many things including inventions and sports to name a few. I would definitely be pleased to have him assist me in the future.

From the owner: Sunstate Medical Transport provides safe, reliable medical transportation with a personal touch…read morethat other companies can't match. We understand that getting to medical appointments isn't just about the ride—it's about peace of mind for patients and their families. Our professionally trained drivers treat every passenger with dignity and care, while our 24/7 dispatch team ensures on-time pickups and real-time communication. Unlike corporate competitors, we're locally owned and operated, which means we know Phoenix's medical facilities, understand our community's needs, and can adapt quickly when plans change. We don't just transport patients—we build trust through consistency, compassion, and accountability on every single ride.

This review is long overdue, but the company was so great that I couldn't let this go. I had…read morecataract surgery late this summer, and no one to pick me up afterwards. I contacted Valerie, who arrived on time all four times I needed assistance. Just as important, she was friendly without being in overdrive. You don't want someone chatting away a mile a minute when nervous about surgery, but she had this calmness about her. I wish I had that superpower :-) Thank you for taking such good care of me Valerie.

Bottom line: This company was easy and helpful to deal with and provided the service we needed in…read morea timely, efficient and kind manner. We'd use them again in a heartbeat even though they're on the opposite side of the Valley to us. More details: My mother-in-law had a pacemaker battery replacement surgery a few days ago. Because of the incision on her left side, it would have been impossible for her to crawl into our higher SUV which she needs a step for in the best of conditions. We wanted a transport service that would allow her to stay in her transport chair for loading and unloading. The reviews were good for Independence Transport and they did not mislead us. Valerie provided a timely estimate and assurances that they could provide the service we needed. We chose her company and she was great to work with. I am a terrible worrier and Valerie put my mind at ease. She has two vehicles available and she made sure that the one where the seatbelt came over the right side would be used so it wouldn't interfere with the incision. We had several text updates as to the time for arrival. She ended up driving the van herself and was at the right place at the right time to get us picked up. She was efficient and kind--everything we were hoping for. We would not hesitate to use this company again.

Desert Medical is the best transportation I have ever had. I ask for them each time I schedule a…read moreride to my doctors appointments. Each time I call the office they are very polite and helpful. The drivers are extremely friendly and don't hesitate to speak to you. Arriving on time to pick you up is something they pride themselves on. I would recommend them to anyone that needs transportation to medical appointments.

Absolutely amazing. Would definitely use them again. Our driver Dave went above and beyond.read more

They were there in less than 15 minutes after they were called. The driver did not need any help…read moregetting to the destination. He was as helpful as he needed to be. He explained he was required to escort me to my door. He stood there, until I was safely in my home. A very professional service, prompt and conscientious

I called after the transportation service that we'd booked canceled our pickup at the last minute…read more I explained to the owner that my husband was sitting at the airport with his wheelchair-bound father, and that we couldn't find anyone to transport him to his new home. The owner immediately got off the phone and called his driver. Within 5 minutes he called back and said he'd have his driver pick them up immediately. I can't thank Royal Express enough for the excellent service they provided after a long day of travel. We will definitely use Royal Express exclusively in the future.

Our facility has never had any problems with the Medical Transport Company. They have always been…read morepunctual, courteous, and patient. We have referred them out to some of our surrounding facilities because we have been so happy with them. As far as medical transport companies go they offer the best service for the best price. I would highly recommend them!

Their driver came to pick up my mom in a spiderman hat and rolled his eyes at me when I requested…read moreadditional help in moving her from The bed to the gurney. We requested at least 2 persons to transport and they took the job knowing they could not provide the needed help. We were delayed another 3 hours because they were not honest about what they could do. We have been dealing with transportation companies for my mom for 5 years. This is by far the worst company I have dealt with in 5 years. I would NOT recommend them to my worst enemy.

They do a great job getting you to where you belong It's just too bad several clients have no…read moreconcern for the driver I had no break what so ever, it was push, push However I was treated very well,respected this just isn't for me Drivers in the area are not polite, it's drive or be run over or off the road My best wishes and I do highly recommend them

The dispatcher was rude and the driver nevee showed up. If they did they would have been late…read more Driver said she called me when she did not. Stay away from this company. Driver was going to be late and no one called to tell me.