They were there in less than 15 minutes after they were called. The driver did not need any help…read moregetting to the destination. He was as helpful as he needed to be. He explained he was required to escort me to my door. He stood there, until I was safely in my home. A very professional service, prompt and conscientious

We arranged transportation from the airport to a rehab center for my mom using Eric. We arrived…read moreback to Phoenix at 11 pm and Eric was there on time and used great care in moving my mom from the wheelchair to the stretcher. I would highly recommend him and his company and will use his services again if needed.

Dustin and Renee are the nicest and most accomodating people. They provide exceptional service. On…read moretime everytime. Will help when arriving at the detination making sure eveything is in order and that you are squared away. Pricing is very reasonable and less expensive than any others I've checked out. Gregg L. Peoria

This was my 1st flight in my motorized wheelchair and our car rental fell through; I was at the…read moreairport with my 2 daughters stranded without a way to get to the Marriott in Chandler. I reached out to this unbelievable company and I was able to speak directly with the owner and was assured that he would be there in 20 minutes! Dustin arrived and immediately I felt saved; he is the most professional & personable & knowledge! I was able to have my 2 college age daughters and all of my medical equipment put into his large van and he took the time to lock my wheelchair in and make sure I had all of the seatbelt straps on comfortably and safe. Dustin gave us a tour on the way to our hotel, he actually waited in the lobby to make sure our reservation was good. I would give this company a 5 star review and it is only because of there service that we made it to the tour at Midwestern University and my daughter said, yes to her acceptance! I will continue using this Ride N Drive Transportation, thank you! Allison C.

Ricky the driver was excellent, nice, and explained every step. He was so attentive to my mother…read more However, he was late. While I understand tragic weather played a factor in this, I was told he would be there between 440p and 530p. At 5:45, he was 15 minutes late. I called the office to see what was going on the woman I spoke to, I believe her name was ReAnn.', was rude. She told me at one point he was 20 minutes away then she said 5 minutes away. When I asked her which one it was, she said, " well, before I was interrupted, you asked for an estimated time. In the situation I was in I didn't need her rudeness or sarcasm. When I told her I was told between 430 and 530 and not 430 and 6 o'clock. She was rude. As I said, she was rude, but Ricky was great so when I called on Monday to let management know of the situation, I spoke to Shane. He was very nice and apologetic; however, he is not the one that should've been apologizing. In fact, the call to him should never have happened . Because of Ricky and Shane, this place gets four stars. What I use them again? Yes,,only if the transport was in town.

Scheduled 9:15am day before... my procedure ran 5 min over... go outside... no Medstar... had to…read morecall... they say 15 late...they charged $96 ... the Uber was $24... never showed up.... What a ripofff!!!!

The phone number listed is a bad number and has been for a really long time. I don't know if this…read morecompany actually exists. I live across town from them and am really not interested in driving all that way for a dead company... what a pity... oh well... their loss.

From the owner: Our company specializes Non Emergency Medical Transportation.read more

I have been assigned a new driver. Patricia is doing and excellent job of keeping me posted on…read morearrival times etc. She is working well on meeting our personal needs and requirements. Patricia waits for us and returns us safely to our residents. VMT is doing the best job of all Transport companies.

I'm having some difficulty not giving this company one star. I know other people have used them…read moresatisfactorily But after tonight, I'd say if you do, check ahead and make sure they are aware of your arrangements with them, say two hours in advance. A lady I am aware of uses their services or she would not get around. Her health just doesn't allow for it. One night I saw her waiting for them to pick her up outside the studio and gallery next to where I do my work.. The weather was nice but I would never leave a woman to sit by herself at night near 2nd st and Roosevelt while waiting to be picked up. Chances are there'd be no problems but... They were late but eventually they go there after being called and reminded they were supposed to come and get her. Tonight, it was bordering on cold and this lady again was sitting waiting vor VMT to come and get her. .She told me she had called VMT twice and got the answering machine. By 7:20 pm, I started calling and by then the answering machine wasn't picking up. Eventually my calls would be dropped. Finally at 7:35, I put her in my car and drove her to 70th ave and Indian School. If you use this company be very clear on your plans with them. Nuff said.

Derrick @ Orient Express transported some insurance documents from Mesa to San Tan Valley with 24…read morehours notice. He was quick to respond to our initial inquiry. We set the pickup for Sunday @ noon and the documents were out there within an hour. His fee was extremely reasonable. Professional. Prompt. Courteous. We will definitely call on Orient Express again! Thanks!

From the owner: We are a courier service running throughout the valley Monday-Sunday from 7-8 pm.read more

Could not ask** for a better service. They're personable , the carrying , they take care of my…read moreelderly parents. . I specifically ask for them when my parents need a ride.They know my parents and they treat them with dignity and kindness. Sam Kayden Hayden and Eric are top notch

Several years ago, after a series of medical nightmares including a stroke and a broken leg, I…read morelooked in the mirror and faced a hard truth. I was disabled and my driving days were over. Although I quickly learned that Valley Metro and the City of Surprise offer a subsidized transportation service to city residents who are disabled, elderly or financially challenged, that program known as Ride Choice, was not exactly reliable. The providers that worked with them put me though hell. Missed rides, no shows, vans without seatbelts, late arrivals (my worst was literally 7 hours of waiting on a remote intersection with the dispatchers promising my ride was about 15 minutes away all night. Nope. I had to wheel myself home at 10:30 pm after they finally admitted there was no ride. The service was so bad, I was asked to testify before Surprise City Council. The City had made a huge financial investment in the program, and at the time I was constantly missing medical appointments or being stranded with no ride home. My wheelchair is customized and is extremely large. It weighs over 450 pounds without me in it, so it can't be folded and tossed in the trunk. A lift or ramp are necessary or I go nowhere. I had all but given up on this service when the dispatcher told me she was sending a new transportation company to take me to my doctor about a year ago. Great, I thought, a company named East Valley Rides is not gonna take me to an appointment in Surprise. So imagine my shocked delight when a clean white van appeared five minutes early, driven by a clean cut young guy who actually spoke to me. Hunter asked questions and listened to my answers. He gave me a stack of cards and asked me to request his company anytime. Turns out he also lived in Surprise, and was starting up the company's West Valley division. Within a week, he had earned my business. He was always on time, he called or texted me if he thought he might be late, and he got me everywhere safely. He ran to open doors for me. He repositioned the ramp at the front of my house and he unlocked my door and made sure I got in and out safely. He even insisted on carrying my bags if I had done a little shopping while I was out. Best of all, he made me laugh. He listened and we exchanged tales of life. I began to look forward to our regular rides. Whether I was headed to physical therapy for a painful workout or to yet another medical appointment or procedure, his sunny personality often pulled me out of a blue funk. His company quickly became popular on the west side, and he bought more accessible vans and hired more drivers. I knew all the players in his company, and he regularly asked for feedback when one of his newer drivers had to take me. He was grateful whether my comments were positive or cranky. Some of his drivers liked to arrive 30 minutes early, which drove me bonkers because I am hopelessly last minute. Easy solution? Text or call me at least an hour early if they needed to get me ahead of the schedule. Many of their other clients are elderly and very ill, so I was willing to be flexible with my times and they were willing to do the same for me. East Valley Rides has totally gone the extra mile to keep me safe and sound and on time. Once, when the schedule was triple booked after yet another competitor quit the Ride Choice Program, the owner of EVR himself drove up from Globe (almost 3 hours!) in an accessible bus to personally drive me from my surgeon's office and lab to physical therapy. I was gobsmacked and delighted. The owner had lots of questions for me about how his employees performed and I could only say good things. His wife has had a disability for 25+ years, so he had a true understanding of how it is to rely on others to get around. I think that perspective definitely enhances the services provided by EVR and I'm happy and grateful to have them in my corner. I have huge respect for Hunter and I love being able to count on him 100%. I am just an ordinary citizen, not a VIP with important connections and business to conduct. He and his team are warm and welcoming and we can have an honest dialogue on everything. I consider him to be a true blessing and his service has allowed me to take much better care of myself. To learn more about the Ride Choice program, call Valley Metro and the City of Surprise.

I had an appointment for a medical procedure m, last month. I looked up a medical transport…read morecompany and came across Diamond medical transportation. I called to ask about them and was quoted their rate. I immediately booked a date and was told they would call to confirm 2 days before my procedure. That call never came. I canceled my appointment. I'm not sure what happened but I would definitely contact another transportation company in the future.

WAY TOO EXPENSIVE! $180.00 plus tax for 18 miles round trip is ridiculous! I will look further for…read morea more reasonable price. They are taking advantage of retired folks!