They were there in less than 15 minutes after they were called. The driver did not need any help…read moregetting to the destination. He was as helpful as he needed to be. He explained he was required to escort me to my door. He stood there, until I was safely in my home. A very professional service, prompt and conscientious

I called after the transportation service that we'd booked canceled our pickup at the last minute…read more I explained to the owner that my husband was sitting at the airport with his wheelchair-bound father, and that we couldn't find anyone to transport him to his new home. The owner immediately got off the phone and called his driver. Within 5 minutes he called back and said he'd have his driver pick them up immediately. I can't thank Royal Express enough for the excellent service they provided after a long day of travel. We will definitely use Royal Express exclusively in the future.

Excellent. Easy scheduling, very responsive, competitive pricing. Big shout out to my driver…read moreDavid. He took great care of me. Even the discharge nurse at my very busy surgery center was highly impressed with them in comparison to other medical transport services she's dealt with. Highest recommendation!

Excellent customer service! They were very responsive. I called to make an appointment and Paul…read morewas incredibly helpful. Highly recommend.

Fact 1: The owners job listing states that drivers will receive $150.00 a day…read more Fact 2: The owner states in phone conversation that a driver will receive $130.00 a day. Fact 3 : After a driver is hired, the owner now says a driver will be paid only $65.00 a day, which is $8.00 per hour. Fact 4: The owners job listing states that the position is full time, when in fact it is part time. Fact 5: The owner states that drivers will be reimbursed for the urine test they paid for. Drivers are not reimbursed. The owner and dispatcher are inept about the parent company's policies and procedures. Stay away from Ali BaBa and the 40 thieves.

The phone number listed is a bad number and has been for a really long time. I don't know if this…read morecompany actually exists. I live across town from them and am really not interested in driving all that way for a dead company... what a pity... oh well... their loss.

From the owner: Our company specializes Non Emergency Medical Transportation.read more

Really dependable and awesome customer service!! I was in town recently and used this service to…read moretake my grandma to dialysis and they showed up on time and made sure my grandmother was comfortable and helped her get safely to and from her appointment!!

From the owner: A1 Arizona MediVan LLC knows first hand how difficult it is to find safe and reliable non urgent…read moretransportation for you/your loved ones, that’s why we take your health personal by providing high quality transportation services. We treat you like family and always have your health at the top of our priorities!

I have been assigned a new driver. Patricia is doing and excellent job of keeping me posted on…read morearrival times etc. She is working well on meeting our personal needs and requirements. Patricia waits for us and returns us safely to our residents. VMT is doing the best job of all Transport companies.

I'm having some difficulty not giving this company one star. I know other people have used them…read moresatisfactorily But after tonight, I'd say if you do, check ahead and make sure they are aware of your arrangements with them, say two hours in advance. A lady I am aware of uses their services or she would not get around. Her health just doesn't allow for it. One night I saw her waiting for them to pick her up outside the studio and gallery next to where I do my work.. The weather was nice but I would never leave a woman to sit by herself at night near 2nd st and Roosevelt while waiting to be picked up. Chances are there'd be no problems but... They were late but eventually they go there after being called and reminded they were supposed to come and get her. Tonight, it was bordering on cold and this lady again was sitting waiting vor VMT to come and get her. .She told me she had called VMT twice and got the answering machine. By 7:20 pm, I started calling and by then the answering machine wasn't picking up. Eventually my calls would be dropped. Finally at 7:35, I put her in my car and drove her to 70th ave and Indian School. If you use this company be very clear on your plans with them. Nuff said.

Ricky the driver was excellent, nice, and explained every step. He was so attentive to my mother…read more However, he was late. While I understand tragic weather played a factor in this, I was told he would be there between 440p and 530p. At 5:45, he was 15 minutes late. I called the office to see what was going on the woman I spoke to, I believe her name was ReAnn.', was rude. She told me at one point he was 20 minutes away then she said 5 minutes away. When I asked her which one it was, she said, " well, before I was interrupted, you asked for an estimated time. In the situation I was in I didn't need her rudeness or sarcasm. When I told her I was told between 430 and 530 and not 430 and 6 o'clock. She was rude. As I said, she was rude, but Ricky was great so when I called on Monday to let management know of the situation, I spoke to Shane. He was very nice and apologetic; however, he is not the one that should've been apologizing. In fact, the call to him should never have happened . Because of Ricky and Shane, this place gets four stars. What I use them again? Yes,,only if the transport was in town.

Scheduled 9:15am day before... my procedure ran 5 min over... go outside... no Medstar... had to…read morecall... they say 15 late...they charged $96 ... the Uber was $24... never showed up.... What a ripofff!!!!