They were there in less than 15 minutes after they were called. The driver did not need any help getting to the destination. He was as helpful as he needed to be. He explained he was required to escort me to my door. He stood there, until I was safely in my home. A very professional service, prompt and conscientious read more

I called after the transportation service that we'd booked canceled our pickup at the last minute. I explained to the owner that my husband was sitting at the airport with his wheelchair-bound father, and that we couldn't find anyone to transport him to his new home. The owner immediately got off the phone and called his driver. Within 5 minutes he called back and said he'd have his driver pick them up immediately. I can't thank Royal Express enough for the excellent service they provided after a long day of travel. We will definitely use Royal Express exclusively in the future. read more

Great care, super friendly! The owner is a kind man who works really hard at making his customers feel special and appreciated. The drivers are kind, Courteous, clean, respectful, and friendly. If your insurance covers these guys, they are totally worth it. read more

We arranged transportation from the airport to a rehab center for my mom using Eric. We arrived back to Phoenix at 11 pm and Eric was there on time and used great care in moving my mom from the wheelchair to the stretcher. I would highly recommend him and his company and will use his services again if needed. read more

Really came through when the service I usually used to transport my mother cancelled on me. My mother is 87 and in a wheelchair so she needs a ride service for doctors appointments. She had eye surgery and needed to get to her follow up appointment. Well, the usual ride service cancelled the day before. There aren't too many choices in the Phoenix area. After calling a few that had disconnected numbers I tried Royal. They were very friendly and agreed to take her the next day. The driver showed up about 5 minutes early which was a nice change of pace. The van was a Toyota Sienna which was okay. None of these smaller vans are a comfortable ride but you take what you can get as we've had these rides from bigger companies too. The driver was very friendly and helpful. Got us to the appointment with time to spare. Of course our doctor was running really late and when we got out the driver was waiting for us. He was probably there a good 15-20 minutes but didn't complain or leave, as another company did once. If you're looking for a fair company with great customer service from both the driver and the owner then look to Royal Express. read more

Everything was fantastic! They came on time and the drivers were wonderful and treated my mom so delicately. It was a great experience!!

I am a new resident of the Phoenix Area not knowing anyone. I had a scheduled medical appointment that required that someone else must accompany me ( driving me to the appointment, being present during, and driving me back home). I called Royal Express Medical Transportation and spoke with Eric. He was friendly and helpful, assuring me they could provide the service I needed. I called back later that day and requested service for my appointment. On the day of my appointment, the driver (David) was on time. I felt comfortable and at ease during my trip and experience at the hospital. It was my first time using non-medical transportation and an option for me because I didn't know anyone personally that would be available to help me during this time of need. Their service is affordable and recommended. I will use their transportation service again. read more

Excellent service for non-emergency medical transportation. I was able to pre-book my service and Royal Express was there to pick me up after my surgery. Safe and sound! I highly recommend them. read more

My mom needed a ride so the hospital ordered her Royal Express. Eric was incredibly pleasant and professional, my mom could not of been happier with the service. The people and equipment are all top-of-the-line. My mom had been nervous about being transported before meeting Eric but he put her immediately at ease. Thanks again for taking such terrific care with my mom! read more

Royal Express Medical Transportation - My mom was delighted with Eric and Royal Express - Medical Transportation Near Me - Glendale, Arizona

Labor day weekend I needed my mother transported from the hospital home Royal Express was right there. Within a couple hours they had her home and comfortable and treated her like a queen I recommend these people anytime you need medical transport professional efficient and very reasonably priced. read more

I've never needed this type of service before, but this time we needed to get my husband to the doctor for bloodwork. There was no one else to help me get him into the car. I called for a ride and was wonderfully surprised. Eric arrived a little early and we got to the doc in plenty of time. When we were ready to be picked up, he was there in less than 30 minutes and got us home quickly. Hopefully, I won't need to do this again, but, if I do, this is the company I will use. Thank you, Eric. read more

Great and reliable service. They transported our patient from Phoenix to LA safely and on time. It was very easy to schedule even though it was just 2 days before the long trip. They were polite from beginning to end, flexible and respectful to our all last-minute requests. After the transport, they even offered to leave their wheelchair with us to comfort our friend, and it really did help us a lot because it took airport wheelchair service a while to pick-up our friend with their own wheelchair. I highly recommend Eric and the Royal Express to anyone with similar needs. read more

We were hoping for a better experience when we signed up with Royal Express, but unfortunately cannot share a good review. Booking the ride was easy and it went smoothly. We were moving my 90-year-old mother from OKC to Phoenix and needed a van to transport her as she is wheelchair-bound. The driver was about 15-20 minutes late to start with. The van was dirty and unkept and barely enough room for my mother, two suitcases and me. The small older model Dodge Caravan looks NOTHING like the photos on the the website! False advertising, I think they found some stock photos online and used them on their site. The driver made a mistake and before we knew it we were in the PHX airport rental car garage! Once we were back on the freeway, the driver would not stop talking about how he doesn't want to complete this trip because he was dispatched for another trip right after he was to drop us off. He said he wanted to go home. He said he like to take his kids to school and then go back home and sleep...conversation that was really not appropriate and certainly not with my mother in the car as this was her very first experience in Arizona. And not a very pleasant one. The driver did not use a map application on his phone! What kind of professional ride service does not use a map! When I gave him advice about which exit to take off the freeway to avoid confusion (since I travel this section of I-10 all the time) he became more agitated. I asked him why he doesn't have a map and its very unprofessional to ask your rider for directions. The trip was not enjoyable at all and at the end I was very stressed. We booked the ride over a week in advance and were hoping for much more. A Lyft or Uber ride would have been better. since you all are in the service industry, you should do much better. For those reading this review, I hope you have a better experience; ours was not! read more

We wanna thank you guys for the awesome job you guys did Transporting my mother-in-law to Blythe California tonight. The driver Eric was super sweet very professional and took very good care of her. We really appreciate the work that you guys too and I totally recommend this place To transport your love ones if needed. We will nice again thank you for the fast response and getting her here! God bless you! read more

I had the opportunity to use the Royal Express team 3 x in the last 30 days to get to and from my work . They were always on time, professional and went out of their way to ensure I was comfortable. I would highly recommend this company to anyone with a disability to call upon Royal Express and will call them If I need to use them in the future read more

I'm very happy to leave this five star review. In a stressful situation for my family, Royal Express was just what we needed. My parents needed transport, so I quickly started my research. Hiring Royal Express was the right decision. Eric arrived right on time, assessed the needs of our family, and compassionately got my parents where they needed to go; yes, two trips with Royal Express for us. He was professional, confident, and did not add any stress to the situation. I'm thankful Eric was there for my family. Please don't hesitate to call next time you need medical transport help. read more

Royal Express accommodate our last minute booking. Our driver is Eric, he looked very professional and arrived on time. He was very nice, respectful, and very helpful and gentle of my client. He's very concerned of my client's safety and smooth transport to and from. He's really good of what he does. Before we leave he even asked me if we have everything we need including my client's medication lists which I planned to bring but forgot. Good thing he reminded me. Then when we were at the clinic, the lady at the front desk asked me for the $30 co-pay for my client which we don't have at the time, Eric was quick to hand me his own money so I can pay the $30 co-pay. Talking about first class customer service right there. I highly recommended his transport service. Two thumbs up to Royal Express Non Medical Transport! read more

My husband needed a ride to an appointment and my daughter in law recommended Royal Express! I'm so glad she did! My husband felt safe and comfortable and so did I! Eric was wonderful to work with! We will be calling them again! read more

My mom needed transportation to a medical appointment. She was transported in a wheelchair and I sat along side of her for her trip. The driver was extremely aggressive driving. Weaving in and out of traffic, no use of turn signals, driving way above the speed limit and texting while driving!!! He was so dangerous and awful we did not use their services for our return trip...Very concerning on many levels.. read more

We were in a pinch late on a Sunday looking for a wheelchair-lift capacity transport for my elderly mother from the hospital. I was so pleased to find Royal Express. Eric was responsive, knowledgeable and gracious. He was prompt and made my mother feel very comfortable. The price was very reasonable & he took a credit card over the phone for convenience. We highly recommend Eric! read more

Very reliable transportation company. Always on time and with a high professionalism. Highly recommended!!!! read more

I have been informed they are now requiring masks when picking up patients, I have updated my review. I appreciate them updating their policy read more

I was so glad to see these great reviews, because, for the first time, I needed gurney transport for my mother, and indeed Eric expertly and gently moved my 93 year old mom from the hospital to her own bed at home. It was smooth as could be. On time, polite, and such a relief after days in the hospital. Can't thank him enough. read more

I scheduled an appt with Royal Express 2 weeks prior online. They did not respond. I called 3 times and he kept telling me he would call me 5 days before. He never did call for my Monday appt. He said he would call me back after 5 pm when he was back in his office, he didn't. I called around 6 pm yesterday, he claimed he sent me an email that he wouldn't have a driver in my area. He never sent an email. He jerked me around for 2 weeks, then said no. Left me scrambling for a ride to surgery. Don't waste time on this company read more

I want to thank Erik for his kindness and compassion when we needed him. I called not knowing anyone that does Medical Transport. My husband needed to go to Cancer Center and I needed help! He was here within the half hour as quoted. My husband was transported with ease and comfort in a very clean van. I would recommend this company by far! I can't say enough of how grateful we are to have found Erik! read more

Eric carried my 100 yr old mother in law to a birthday party and back. I could not be more pleased. He is punctual, professional and kind! My mother in law commented how careful he was and how comfortable the ride had been. I recommend without reservation! read more

I was beyond impressed and thankful for Erik and Royal Express. He was able to transport both my parents and he did it in such a kind and compassionate way. He was available quickly and went above and beyond getting them to the hospital, when they were too weak for me to take them. The vehicle was clean, fully equipped, and he took all necessary measures to ensure that everyone was safe. I would highly recommend him for all your transport needs. read more

This is my first time using a medical transport and I was very impressed with the service provided by Royal. I require a lot assistance moving around but Erik made sure I was comfortable from my door to the hospitals and back. Their prices are the best I could find in my area. I will surely recommend anyone to give them a call if they need medical transport. read more

I used Royal Express on Aug 25, 2020. The transport was on-time, picking me up at Desert Ridge Surgery Center. The driver was friendly and very helpful, assisting me into the van (and out of the van on drop-off). I recommend Royal Express. read more

If you are looking for a safe, professional, friendly transportation company then Royal Express Transportation is your answer. By far the best non-emergent medical transportation around. Always so prompt and courteous. Lots of our patients choose to use Roya Express Transportation and once they choose Royal Express they end up using this transportation company over and over again. I only had pleasure arranging transportation with Eric and he is great. Goes above and beyond! Private pay only but affordable. read more

This medical transport company is the ultimate in professional, reliable and competent shuttling of loved ones between hospital or other care facility and home. Eric and his staff are our "go to" service provider when we're needing to get my 96-year old mother back and forth for her hospital stays due to post-stroke health complications. Friendly, diligent, compassionate care each time we have called them! An easy 10 stars! read more

Royal Express didn't show up.I talked with Eric the day before about the pick-up time, and no one showed up.I had a procedure that had to be done that day, and it was missed. I wouldn't recommend...be careful people. read more