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Next Step Health Care

1.0 (1 review)

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7 years ago

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CareOne at Wilmington

CareOne at Wilmington

2.7(34 reviews)
2.5 mi

I have recommended Care one Willmington to several people. After having a few excellent stays for…read moremy Mother in law. a distant relatives Mother in law was just there and My cousin and her Husband were so grateful that I recommended care one to them. They asked me to send a review because they didn't know where to send it lol. Thank you Care one for having such caring staff and amazing Nurses and therapists.

Medical and physical Therapy. My husband was at Carson for…read more2 days before he was sent back to the hospital for breathing issues. First night there. Can wanted to get his weight but would not let him use urinal first. Second night I was called to help my husband to set his Bi Pap machine because the care staff was not trained. Machine had been broken by staff. Easily fixed by manager RN. After staff disrespected my husband and myself calling me rude for advocating for my husband. On the second day there was a meeting with w RN's and Dr. PATEL the Dr who works for the facility. My husband told the Dr. What had happened thinking he would do something immediately. He informed him he had to investigate. My husband and I were dragged into a meeting with no representation with the Dr. Patel, Shannon, RN and Belinda, RN. We were told by Dr. Patel he did not want to take care of 65 year old patients that he works only with 95 and above basically Geriatric people that live there and are above 90yrs of age. We we r e told by Dr Patel he didn't want to work with a 66 year old. I laughed I thought he was kidding. My opinion is he didn't want t o work with a pa t ient that would advocate for himself or had someone that would advocate for him. Horrible Horrible Bedside manner. Then when my husband asked Shannon the RN what would she do if it was her father she, replied, she has referred all her family members to CareOne. Of course, she does because no one would mess with an RN's family member. My husband is now back at Lahey Hospital, because the staff at Care one had him off his o2 for 20 minutes and never figured it out. Dr.Patel was an ignorant Narcistic man eho had a proble taking care of patients that can advocate for themselves. The staff isnot skilled in what they need to be skilled in to be a medical facility. The nurses or case Managers are not there fir the patientsI met several staff members. I can name 2 that were aware of my husbands needs. Patrice CNA and Cynthia, RN night manager one night nurse that worked with Cynthia. My husband did not get sleep in the 2 days he was there. I would not recommend this place nor wold I call it a slilled Nursing Facility. Neither umless you work there and are a Nurse Manager would I place. Do right Advocate for your family members.The case manager there. Never case manager for facility. Not there for my husband. Thankyou Paul or any PT or OT manager or therapist that didnot return my call. Horrible Place what a Nightmare. ​

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CareOne at Wilmington
CareOne at Wilmington
CareOne at Wilmington

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Next Step Health Care - skillednursing - Updated July 2026

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