False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

I made an appointment online so there was minimal wait time. the health provider and the front…read moredesk were both very helpful. The health provider listened and was very helpful. I will definitely use again.

I have been to the Little Clinic many times when I'm not able to get an appointment at my regular…read moredoctor's office. I visited for suspected bronchitis, which I tend to get every fall. I was very impressed on this visit by the time and attention of Nurse Practitioner Angelina Fiszlewicz gave me. She spent plenty of time listening to my concerns about my current illness and identifying appropriate medications based on my history. In previous years for the same issue, I've had other healthcare providers turn me away without meds (saying it's a virus - tough it out) or prescribe multiple courses of unnecessary antibiotics. I would highly recommend Ms. Fiszlewicz! However, be aware you should avoid the Kroger pharmacy at all costs! They are clearly understaffed and overworked right now, but they are totally inept. I spent over an hour waiting in lines over 3 separate visits within 24 hours, and still had to go to CVS for 1 of 4 meds!

I'll start off with the positive. I was treated quickly, and I received the medications I needed…read more I was seen 1/27 around 6 pm. My caregivers were Luke NP and Stacy (unknown title). I went in to be treated for an asthma attack (I needed a nebulizer treatment). When I went up to the desk, the registration woman took my info and checked me in. I was audibly wheezing, short of breath, and rapidly breathing. Stacy and Luke were both at the desk. They were discussing celebrities, the superbowl, and Luke was scrolling through Facebook on a work computer. Did not address me once at the desk. Being a past emergency healthcare worker, I was appalled. Thank God I know my body and what kind of shape I was in. Once checked in, Stacy took me back to a room. She did not take the time to get accurate blood pressure. In fact, she made it up. I could feel my pulse when she stopped pumping up the cuff and attempted to listen. She gave a bogus number that was within a normal range, even though I was tachycardic. She had trouble getting the pulse ox to read and quickly took it off the moment there was a number present (which is also incorrect). Stacy went to get Luke and a treatment. Luke came in, REAKING of cigarettes. It was so strong it made my breathing worse, and it lingered after he left the room. Luke only listened to the top quadrants of my lungs before the first treatment and asked if I needed to go to the ER. I told him no, and all I needed was a treatment or two, maybe a steroid I would be fine (urgent care is equipped to handle asthma attacks). Neither one of them stayed in the room while I was given my first treatment (there was only one other patient in the building). After the first treatment, Luke rechecked my lungs sounds but only in the top quadrants. I requested one more treatment because my chest was still pretty tight. Luke never rechecked for lung sounds after my last treatment. I was basically kicked out of urgent care. Luke made an unprofessional comment about being vertical and basically not dead. I would NEVER recommend this urgent care based on this experience alone, nor will I seek help at this facility again. I am thankful I was able to get the medications I needed to get my asthma under control. This situation could have been handled a thousand times better than it did. Both Stacy and Luke need to be retrained in how to handle medical urgency, how to take vitals, and what appropriate conversations are in front of patients. As for the cigarettes, slap a nicotine patch on while you work if you need it that bad. Luke roughly had 2 hours left of work. He could have waited to hit a cancer stick when he was off the clock. Instead of subjecting others and an asthma patient with secondhand smoke. Do better.

I'll give it a star, because we were treated quickly and my son got the medicine he needed. When we…read morewalked in, we were greeted kindly by a gentleman (later realized it was the DR) on the phone with a patient. We waited for about 5-10 minutes before he hollered for a Rachael from the back a second time. Suddenly, 3 girls magically appeared from the back to check us in. We were the only patient there, so once the paperwork was filled out we were immediately taken back. We asked to use the restroom before being seen and upon entering, there was an unlabeled, bloody unrine sample on the counter. I reported it, and the MA seemed like it was normal and was supposed to be there. She performed the strep test on my son, and the DR came in shortly after. He had the wrong name (my other sons name). Assuming he got them mixed up from the insurance information? After being corrected he still took my son's name down wrong. 3 weeks later, and my account was charged $117. Idk if this was their minimum, but we were charged for a 45min new patient visit, and we were there maybe 25 minutes total. We won't be back. The bloody urine with no proper labels was enough for me, let alone the misidentification of his only patient.

never got a call back in 12 hours. Screw this place. Had to go to hospital. Thanks for nothing…read more This place is very unreliable

the staff is always super super sweet and helpful , i never dread going here even when im sick . i…read moresend my thanks to all of them !

The nurse is very rude. They are not a professional. And poor service. The girls who is working at…read morethe reception, very vary rude and aggressive.

I was hoping because I had scheduled an appointment online that I would be in and out . That is not…read morethe case! What use it to make an appointment online then come sit in a room for over 2 30 minutes? I'm not happy about this at all and I did the right thing because I have to go to work . I'm truly upset that I came here . I will say this the lady at the front desk and the one who took my blood pressure were very nice ladies. Don't waste your time and go somewhere else!

After my doctor attempted to flush my ear, failed, and told me to do so at home, I wound up with an…read moreurgent care situation and possible ruptured eardrum. As you can call ahead for wait time, which is a great feature, this Liberty location had the least expected wait time,at about 45 minutes. When we got there, were pleasantly surprised to see it was nearly empty. The location looks brand new and was very clean. A screen in the waiting room showed patients in front of you and estimated wait time. Ours turned out to be much shorter than expected, maybe 15 minutes. Our doctor was excellent, taking the time to explain what had likely happened, as well as the workings of the ear and a plan of treatment. She took as much time as we wanted and answered all questions. I would definitely recommend this location.

Have used Dr. Sulentic as my sports medicine guy since I relocated to Middletown, OH five years…read moreago, and he's been great. It's always easy to get a convenient appointment; I never wait long; and Dr. Sulentic spends a lot of time listening to you. His explanations of problems are always clear and easy to understand. What's most important to me is that when I've followed his advice, I've never needed a follow-up appointment because something went wrong or worsened. I also appreciate that he's an amateur cyclist, and he understands that his patients are eager to return to physical activity at a high level. I highly recommend Dr. Sulentic.

Recently started seeing Dr. Roman for an emergency ankle injury, the doctor himself did a great job…read moreand was a pleasure to work with. Really knows his job and has a great bed side manner. Unfortunately his staff needs some attitude adjustment and lessons in dealing with patients. They will not return phone calls, insist on payment upfront regardless of what the insurance will cover. Have illegally threatened to not turn in disability paperwork if the bill is not paid in full. Also they have mysteriously "lost" disability paperwork for weeks at a time. Blatantly lied about the doctor being on an extended vacation when he was actually in the office the very next day. If you can make it past the bad manners of the staff good luck to you!!!!

They are into good ole sweet time. They must get paid by insurance by how long your in the…read moreoffice?Checked in one hour wait. Total 3 people ahead of me 1:45 in the afternoon on a Sunday. The waiting room had tissues under the seats.No trash cans in the waiting room. Odd! Front desk did clean it up when I said it was disgusting and sprayed disinfectant & wiped down a chair. And said she needed to sweep.I was greeted by a friendly receptionist.The person I saw was quick & efficient. Once I was seen I was out the door 10 minutes or less. I don't understand the wait. People was taken back every 30 minutes. With 3 people ahead?

This is by far the slowest and rude urgent care I have ever came to. I've been sitting in the lobby…read morefor an hour and half (and still waiting). There are currently 13 people in the lobby and they're behind the desk just socializing. Not explaining to anyone a time frame or anything like that. If work hadn't made me have come here, I would've left. I'm just here for a physical. So if you have HOURS to wait to be seen at an "URGENT" care, come here, but if you're looking to be seen in a timely manner, my best advice is to go elsewhere.

First visit with and I'm impressed. They were very professional and helpful. I wanted to get back…read morewith Dr Tewell but she isn't accepting new patients. Dr Phan is new and really liked her and the whole staff. I felt heard and hope of getting some things taken care of. I'd told 2 previous drs of things I'm dealing with. They didn't offer any advice or even write down what I said. Might as well told my dog. But here they didnt pass off what I said. I didn't bring up everything on my list... didntvwant to overwhelm new dr ;) Great experience here.

I have a been a patient of Dr. Mason-Zied and followed her when she switched practices. While I…read morelove her a practitioner, I have been less than pleased with some of the clinical staff, specially Bethany. On two occasions in the last month, Bethany has been very rude and unhelpful over the phone and through MyChart messages. It is honestly making me consider switching a provider I have been with nearly 20 years due to the hostility and lack of help I am receiving from this staff member as I don't feel confident in their abilities and bedside manner.

Highly recommend this hospital as it is The Best care in the area by far! I cannot say enough good…read morethings about my care at Kettering Middletown!! Every single time any of my family has went there over the past years, it has been a wonderful experience with everyone! Their care is over the top with quick test results, etc., and they are super thorough! Don't pay any attention at all to the 1 star folks, it is not true!!

It's no wonder at this point in time that your level of incompetence is shining through on the…read morenews. 6 months ago I arrived at your facility and was treated like complete garbage. I would not recommend this facility to any living creature.