False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

I'll start off with the positive. I was treated quickly, and I received the medications I needed…read more I was seen 1/27 around 6 pm. My caregivers were Luke NP and Stacy (unknown title). I went in to be treated for an asthma attack (I needed a nebulizer treatment). When I went up to the desk, the registration woman took my info and checked me in. I was audibly wheezing, short of breath, and rapidly breathing. Stacy and Luke were both at the desk. They were discussing celebrities, the superbowl, and Luke was scrolling through Facebook on a work computer. Did not address me once at the desk. Being a past emergency healthcare worker, I was appalled. Thank God I know my body and what kind of shape I was in. Once checked in, Stacy took me back to a room. She did not take the time to get accurate blood pressure. In fact, she made it up. I could feel my pulse when she stopped pumping up the cuff and attempted to listen. She gave a bogus number that was within a normal range, even though I was tachycardic. She had trouble getting the pulse ox to read and quickly took it off the moment there was a number present (which is also incorrect). Stacy went to get Luke and a treatment. Luke came in, REAKING of cigarettes. It was so strong it made my breathing worse, and it lingered after he left the room. Luke only listened to the top quadrants of my lungs before the first treatment and asked if I needed to go to the ER. I told him no, and all I needed was a treatment or two, maybe a steroid I would be fine (urgent care is equipped to handle asthma attacks). Neither one of them stayed in the room while I was given my first treatment (there was only one other patient in the building). After the first treatment, Luke rechecked my lungs sounds but only in the top quadrants. I requested one more treatment because my chest was still pretty tight. Luke never rechecked for lung sounds after my last treatment. I was basically kicked out of urgent care. Luke made an unprofessional comment about being vertical and basically not dead. I would NEVER recommend this urgent care based on this experience alone, nor will I seek help at this facility again. I am thankful I was able to get the medications I needed to get my asthma under control. This situation could have been handled a thousand times better than it did. Both Stacy and Luke need to be retrained in how to handle medical urgency, how to take vitals, and what appropriate conversations are in front of patients. As for the cigarettes, slap a nicotine patch on while you work if you need it that bad. Luke roughly had 2 hours left of work. He could have waited to hit a cancer stick when he was off the clock. Instead of subjecting others and an asthma patient with secondhand smoke. Do better.

I'll give it a star, because we were treated quickly and my son got the medicine he needed. When we…read morewalked in, we were greeted kindly by a gentleman (later realized it was the DR) on the phone with a patient. We waited for about 5-10 minutes before he hollered for a Rachael from the back a second time. Suddenly, 3 girls magically appeared from the back to check us in. We were the only patient there, so once the paperwork was filled out we were immediately taken back. We asked to use the restroom before being seen and upon entering, there was an unlabeled, bloody unrine sample on the counter. I reported it, and the MA seemed like it was normal and was supposed to be there. She performed the strep test on my son, and the DR came in shortly after. He had the wrong name (my other sons name). Assuming he got them mixed up from the insurance information? After being corrected he still took my son's name down wrong. 3 weeks later, and my account was charged $117. Idk if this was their minimum, but we were charged for a 45min new patient visit, and we were there maybe 25 minutes total. We won't be back. The bloody urine with no proper labels was enough for me, let alone the misidentification of his only patient.

Staff is always so great! They really do care so much. Dr Ron never fails to really listen what is…read moregoing on to get you back on your feet again

The staff is extremely rude unprofessional, and do not care about the patients at all they bill you…read moreinaccurately and are probably the most rude nursing staff I've ever met in my entire life. I would trust a 1700s Dr before going back to these people.

Called in because their websites down and the app isn't working and I'm desperate to make an…read moreappointment. I need to see someone who could help me. I'm having a very painful allergic reaction that is caused a lot of discomfort. I let them know that their website was down that their app wasn't working and asked if I could please schedule an appointment over the phone to see someone to which the receptionist told me she was not able to make an appointment for me over the phone because there are other people in the room waiting to be seen! how ridiculous is that for a response she claimed it was because they weren't allowed to discuss patient information over the phone like none of these people I've ever been to a doctor before or heard receptionist at doctors office speaking to other patients on the phone about setting up appointments give me a break. This is ridiculous. I feel like the person just didn't want to do their job.

I've been to the Premier Urgent Care in Springboro three times in the last 2 years. It's been great…read moreeach time. Just a few minutes wait until they take you back to a room. NP or a PA comes in to the room and assesses your situation after asking a few questions with the answers you give them. Then out you go with a prescription if needed. It's so nice to have a facility like this. If I had called my doctors office it would have been a week or more before I could see the doctor. I highly recommend Premier Urgent Care.

never got a call back in 12 hours. Screw this place. Had to go to hospital. Thanks for nothing…read more This place is very unreliable

The provider can't do stitches…read more I need to add characters. So, what is the point of urgent care?

From the owner: CareFirst Urgent Care is your local urgent care. Our office is open 8am-8pm daily and we accept all…read moreinsurances, including Medicare and in-state Medicaid. We offer a broad range of urgent care services to diagnose and treat non-life-threatening injuries and illnesses. We make it easy and convenient to receive the prompt and professional care you need, when you need it. No need to wait for an appointment with your Primary Care Physician or wait in a long line at the emergency room for a non-emergency. We offer convenience and flexibility for the entire family.

Front desk lady was incredibly rude and very impatient. This is the last thing you want when you…read moreare already feeling under the weather. She made me feel like she was doing me a favor by typing my info into the computer. She was also talking super loud so the entire waiting room can hear yourprivate info. The nurses and the doctor were very kind and compassionate. They called me on Sunday to give me results of tests. Nurse Allison was incredibly RUDE!!!!! She hung up on me. This business should rethink who they hire! Blows my Mind that healthcare professionals can treat people this way.

if there is a negative star that's what they deserve. you need a whole day in order to be seen here…read moremy appointment was at 10am I was still there until 1pm this time no appointment but there was only 1 person ahead of me waited 4 hours doctor barely come for 2 mints wtf is that even mean even after that it took them 30 mints to send the prescription. please start saving time you are getting paid to talk there I am not I got kids and family to feed . there is no way dr will take that long if he is only coming to see patients for 2 mints.

Love the doctor here. She's always great and so sweet. Have been coming here for a long time! It's…read morealso always SO clean.

I brought my mother here with a case of hives. The staff were all very courteous and the doctor…read moretook good care of my mother without rushing. We were able to get in and out quickly.