I'm really surprised that Anthem Blue Cross works with CareMore I have type two diabetes and I'm on RYBELSUS, Jordans and I I just had my insurance changed, and Anthem Blue Cross put me with Caremore to find out that my type two diabetes medication is not covered. I find this absolutely outrageous and when I talk to my doctor, he told me that this is the worst insurance that you can get that they're extremely picky into what medication's they will provide for you they look for the cheapest alternative and they're not looking out for your overall healthanthem should dump these people now I know why they change their name. They need to change their overall policy so I recommend anybody who rates this if you are given Caremore request to have it removed. read more

If I could give them negative zero stars I would. I think they have the absolute worst customer service I've ever experienced! I've been trying to resolve a reimbursement issue with them since NOVEMBER 2022 I've talked to at least 3 different supervisors who have all assured me that they would call me back within the next 3 - 4 days AND THEY DON'T. I've filed SEVERAL grievances which obviously mean NOTHING. And this reimbursement is money that they CLEARLY owe me!!! I'm going to Cerritos to pay them a visit and I'm not leaving until I have RESULTS! Piece of CRAP insurance company! read more

Do not under ANY circumstances use this company. I was told that they would be great for my mom, comparable to the BCBS insurance she had in PA before moving to CA. Nothing could be further from the truth. She had a stroke, and this awful company could not find her a Skilled Nursing facility within 50 miles of home, when she was released from the hospital. Turns out, many facilities will not contract with Caremore because they did not get paid...!! We had to decide to either warehouse my mom far, far away, pay out of pocket to the tune of 1400- dollars a day for a closer facility, or just take her home and get as much care as we could through any means. We chose the latter. We are all struggling. Thanks Caremore.... for absolutely NOTHING!!!! read more

My parents were with Caremore (CM), now Carelon, for years. For the last 7 years of their lives I handled all their health care. I'd say if you're relatively healthy, CM is okay. Once they had to enter a skilled nursing home, it was not helpful. My father spent quite a bit of time there and fell at least 6 times. My mother was in one for 10 days and fell 3 times. The last resulted in her death. After almost every fall I offered to pay for a wireless mattress alarm so nurses would know when they got up. I was always told something like that's considered a restraint and is illegal. After my mom's death I found out from the CA attorney general that it's not illegal if the doctor deems it "medically necessary." I sent a letter to a CM doctor asking how many falls it takes to become medically necessary. If they die from a fall, it's too late. I received no response. So, after at least 9 falls for 2 people and a death, I never heard anything from a CM doctor!!! They are supposedly experts in caring for the elderly. Please find better care for your loved ones! read more

My mother is dying in the hospital from COVID-19 and the Caremore doctor is refusing to provide an update on my mother's condition or involve me in medical decisions. I made a huge mistake having this horrible irresponsible insurance scam torture my mother and her family in this most delicate and important moments of a life. Could what's happening be medical malpractice? I don't know. But the scares of this stubborn incompetence will never escape me. read more

Care more is the worst medical group in southern California if you want to DIE let care more take care of you there are the cheapest group that sends a healthy person to see some of there quates that no nothing about medicine and leave you in absolutel despair I wouldn't recommend them to a dead person read more

Awful. My parents used to have decent insurance until some Anthem/Caremore merger took place. Before that, they would never have any issues with hospital bills and services not being paid. Recently, they've been receiving bills from providers and we suspect it's retaliation against them for not enlisting themselves in their useless Caremore services. As an example, the in home nurses they sent for my dad were useless. They were there to survey the home, get them to sign up for bogus services, rather than to provide care. Not once did he even look at my father or check his blood pressure, or listen to his heart or breathing. read more

Careless company... Tina N. NP are you still there? Do you remember for blocking the grandfather transferring to ER after the fall incident? Are you still changing the new naive NP constantly? read more

Caremore is the most unfriendly company that I have had the non pleasure of dealing with. My brother in law Ramon De la Cruz and sister in law Yolanda De la Cruz, we have been tring to get the cards for the free medical supplies from Wal mart. We have transferred all of their prescriptions to Walmart. The unfriendly people at anthem do not go out of their way to help. They love to keep you on the line for hours and end up with no help. They have no clue what customer service is. Daryl Sweet 562-318-8227 read more

Holding for hours to talk to not talk to customer service representative on 4 occasions is NOT customer service ( the MEDICAL matter required immediate attention to get critical CPap machine for oxygenation that was at dangerously low levels!) read more

Care More or Care Less..... They should change their name. Waited 2 1\2 weeks for referral and they took it upon themselves to change it to another doctor!!!! And many many other problems in the past! read more

What kind of place picks someone up to get a procedure done and doesn't give them a ride back and has them call a taxi and we pay for it what kind of crap is that and that's how you treat the elderly. Smfh!! read more

If I could give negative stars I would. CareMore is the absolute worst insurance company. My dad was diagnosed with cancer in May of 2019 and HAS STILL NOT STARTED TREATMENT due to continued approval delays. Thanks a lot, CareMore for not giving a single hoot about my father and his well-being. FYI his name on that piece of paper that comes across your desk, there is a human being behind that name with a family who loves him. The more delays you cause, the less likely chance he has of beating this. If the cancer has spread and the stage has increased, it will by 100% on you, CareMore. read more

To anyone considering using Care More, keep going. They are a dangerously incompetent organization, their network and service is terrible. The services and benefits they promise you have to fight every step of the way to get, if you ever get them at all. They "lose" important authorizations and paperwork, and don't deliver on benefits. Steer clear of this horrible company. read more

If I could give no stars I would I used to have blue cross medico nect insurance suddenly they sold out to caremore they are incompetent and could give a damn what happened to they're insured suddenly I'm getting all kinds of medicals Bill's i owe when I never did before and my migraine injections are now suddenly not covered only medicine that works for my migraines I am supposed to have a procedure t ok morrow and it has not been authorized yet so now I am told earlier I'll call you in 15 min about auth and it's been 3 damn hours still no call I'm so sick of caremore incompetence Greg a grip caremore no one wants t ok do your authors and your damn billing for especially the patients I wish I still had my blue cross mediconnect insurance only reason I stay with caremore is my dr of thirty years I dont want to switch but that is only reason I stay with this low grade insurance company read more

this is the worst insurance & i can't wait until open enrollment to get rid of it! every month when i need medication it says my plan is terminated! i have called 5 times to complain & each time they have said its a 'glitch' in the system & i am covered.now tomorrow will be my 6th complaint regarding this! get it together!! read more

Broke my ankle, and was diagnosed by their contracted MD at Urgent Care. In spite of his diagnosis, they told me that I could not have a boot for my ankle until I saw my primary care physician, who had to request authorization to see a contracted Ortho specialist, who then requested authorization for a boot. In other words, their protocol left me, a 75 year old man, walking on a broken ankle for 3 to 4 weeks before they would buy me a boot. I am switching insurers this Winter. read more

CareMore or CareLess?? This company only cares about Money, Money, and Money!! My grandfather lives in the Assisted Living Facility. He had a fall incident and hit his head. This Careless company refused to transfer patient to ER or Urgent Care, because they don't want to pay $1,000 for ER visit and Service. Then, they put him on "Depakote" to control his behavior. This "Depakote" does not kick in right away. It takes several weeks. For whoever reads this post, Please do not join this CareLess company. They are part of HMO. They want to save only for Money, Money, and Money.. They never care about saving person's life!! read more

Great and friendly place to work. Patients come first!

Extremely long waiting on phone and services. Disgusting that a "hat" used for colecting urine samples is not provided to assist female patients. This low cost device is extremely helpful yet not provided. read more

Horrible wait times. This seems to be a pattern. Sit and wait. Would not recommend. Sitting in lobby now for past 45 minutes. Time to go home. read more

Do not under any circumstances subscribe to this plan! Caregivers are not equipped to properly care for patients. They have no transportation, or support. Doctors can only be reached during business hours. No on-call Doctor or Nurse to ask for advice. If patient is ill, it's either call 911 or wait until business hours. My neighbor recently came home after a 3 week hospital stay. She is having stomach problems, and there is no one to help her other than her care giver, who does not know what to do. The Supervisors are not available. They either don't do not answer their phone, or tell the caregiver they are too busy to help right now. My friend bought this plan because it was cheap. This is a great example of "You get what you pay for." If you are considering CareMore RUN THE OTHER WAY. read more

I just recently choose Caremore as my Medicare plan. I choose the Medicare Advantage HMO. Unfortunately after only a month with this insurance company I am greatly disappointed. The referral process for a specialist takes forever, even if the doctor is in their network, which all of mine are. Besides the time it took to get the referrals approved, which is still ongoing after almost 3 weeks, they require every single procedure to be approved. I can see having to get a CT scan or ultrasound needing approval but having to get a basic metabolic blood test done is ridiculous. I am stuck with them for this year but I already know I will not be using them again. When you talk to their sales reps they paint a very rosy picture but they don't tell you about how long the process takes as well as trying to shove their care centers and any specialists they have in your area down your throat. read more

My husband and I have had CareMore since we're retired a few years ago before that my parents and my aunts and uncles all had CareMore and we've been very happy with it. We have doctors through Presbyterian health in the Whittier area and they're wonderful. Only issue I've had occasionally is that if you need a referral to a certain doctor it seems to take a little longer to get it then I would like. read more

Read previous message. Didn't give them 3 stars. They deserve no stars. When a patient calls for breathing meds gets blown off for almost a week, then the patient says if I'd have talked with you, I would have gotten my order that day. I miss the patients as they deserve excellent care and with the NP and some MA's in Anaheim they don't get that. She does only what she has to then forget them. She's lazy. Love the other Chioma, she here for the patients. read more

Caremore really works with its patients. I recently needed help getting a doctor, and physical therapy close to my home. Very satisfied with the prompt help from agents: Angela and George, who resolved my dilemma, and answered my questions. Referrals are promptly done. They listen to patient concerns and always answer calls. I have peace of mind with Caremore, and recommend it to others. Nancy P. read more

I agree with Joanne W. This company should be named Care-less. The case manager's and staff advocate for Caremore - not the patients. It's all about budgests and keeping them. We have had many issues with Caremore the past 2-3 years. I wish we had researched Caremore prior to having my elderly parent sign up. You can sign up with Medicare and supplement Part D with someone else and you will be just fine. Non-communication with us when my parent was re-habilitating - issues with diagnoses by non-doctor's, which were wrong, non-payment for things that are needed, like a new mattress for my parent's hospital bed - can't get one - my parent has to have bedsores first - obviously not letting that happen. Don't be taken in by these people! Be careful! read more

CAREMORE-COULDN'T CARE LESS! This company is the worst example of greed and incompetence. They exist to limit access to necessary services and profit upon the misery of others. I wish I had researched them more thoroughly before my elderly parents were mislead into thinking they had to have them to "administer" their Medicare.. The same complaints go back years but seemed to increase when they were bought by Wellpoint. Caremore contracts unscrupulous doctors from third rate medical schools who will play their shady game to deny services and bill taxpayers untold (undisclosed?) amounts. They prey upon seniors with bells and whistles they don't need or are too distant to access; when it comes to access to specialists, complex, chronic conditions and major medical emergencies, they are not to be trusted! THEY ARE A BLACK HOLE OF UNACCOUNTABILITY. CAREMORE EXECS- YOU HAVE BLOOD ON YOUR HANDS. read more

The company is just about as bad as they get. They advertise services in order to get you to sign up and then when you do SURPRISE SURPRISE these services are not available. Everything with this company is a fight as you try to get the services they claim of offer.. It is very frustrating trying to deal with them. All about money and how little they can spend on you. Greedy incompetent staff. read more

I took my grandmother for a visit at the Upland facility and was pleasantly greeted by Nereyda. It was busy but she made my grandmother feel like she was the only one there. Very attentive and welcoming. Definitely left an impression on my grandma. Thank you CareMore. Thank you Nereyda. read more