The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed here just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you read more

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Had a poor experience here. The front desk staff was rude and unwelcoming. Overall, the environment felt cold and distant. When I asked a question, I was simply told the answer would be in my results at the end of the visit, which felt dismissive. I also felt uncomfortable by the front desk staff's demeanor, including smirking that made me feel mocked. I'd rather not go into further detail, but overall it was a very unpleasant experience. I've been to other urgent care locations in the area, and this was by far the worst experience I've had. I will not be returning for any future visits. The doctor was okay and was the only part of the experience that felt somewhat positive, though even that interaction felt a bit rushed. May 16th visit read more

Wait time was horrible, I arrived at 3pm my appt was at 3:15 and I was attended at 4:30pm! Waited over an hour and a half! Doctor rushed the visit, she physically hurt me in the process and wasn't very gentle. She rushed the exam and didn't walk me through what she was going to do which was very weird to me considering she was checking private areas. Will not be coming back here. read more

I was in and out in 20 mins. Very effective process and kind dr. Staff was great. Will definitely return when I need another urgent care visit. read more

Gave this one little piece of metal, called splint, due to a finger sprain. Everything went well. Until 2 weeks later, they just bill me $600 without any notification. Surprise bill. Care quality was good but took too long as I was told to wait in a room by myself for 20+ minutes. The room went dark because the light is sensitivity based. The whole process took about 2 hours + for getting my finger checked. read more

Urgent Care Pros- Cypress - Urgent Care Near Me - Cypress, California

Full staff and no other patients. Sat for ages in the room and waited and waited. Be prepared to not have a fast experience. Good golly! No one else was here when we arrived. read more

I had an 11:15 appointment and wasn't seen until 12;30. I had fallen and had a very swollen hand and pain in my lower back. I was told that my wrist had arthritis and my upper chest rib was broken. I was given a wrist splint even though I kept saying that my wrist wasn't the problem. They didn't treat either of my problems but told me that there were problems in other areas where I had no pain. I don't think they knew what they were doing. They were very nice, but slow and obviously incompetent! read more

Today I visited this location and had a very disappointing experience. The staff member who first attended me was unprofessional, showed no empathy, and demonstrated very poor medical knowledge. Most concerning is that I was not seen by a doctor but by an assistant who did not even perform a physical examination. He simply listened briefly and prescribed medication based only on what I said. The entire visit lasted about two minutes. This urgent care used to have professional and compassionate staff, but unfortunately the quality of care has significantly declined. I would not recommend this location. read more

Great service, was seen quickly, Alfred the x-ray tech and the doctor. were great and efficient. Reserving appointment online super easy. Hopefully they figured out what's wrong with me. Very happy patient. read more

Every single person I interacted with was beyond helpful, kind, and pleasant, even as a walk in w a broken foot. They went above and beyond and took such great care of me, the x-ray process was very seamless. I'd highly recommend this place. Both the staff and facility are great even on the worst of days. read more

I'm honestly disappointed with my experience here. The doctor seemed rushed the entire visit and didn't really take the time to listen to our concerns. It felt like he had already made up his mind before we could fully explain what was going on. His attitude came across as more arrogant and "know it all" rather than supportive or patient focused, which made the visit feel dismissive. It's unfortunate because I was hoping this urgent care would be a good option for us, but bedside manner matters a lot when people are coming in worried or needing help. wouldn't recommend -10/10 read more

care is amazing. They are the only urgent care that actually answers their phone when you call, everyone who works in that office is very professional and helpful. Even without insurance, this place was the most affordable urgent care around, they are very upfront with their pricing and explain everything and treat you like a person not just another number. We were seen by Stephanie Yeh she was very professional and just all around amazing. I hope I'm not getting his name wrong, but I think the guy who came in to give us to help was named Alex amazing guy as well, and the front desk staff is also super amazing. I will always recommend this urgent care. Thank you all that work there you guys are all amazing! read more

The not so urgent urgent care. Our baby had a strep/staph infection. We waited for 50 minutes before being seen despite having an appointment. The nurse was had mixed bedside manners ranging from curt and passive aggressive to helpful and friendly. I would rather go somewhere next time. read more

Easy check in, welcoming receptionist Calm and caring staff Clean environment Great quality care and concern for my small need./ finger break read more

We had a such good experience with all the staffs & doctor in this facility. The check-in process is so efficient and the staff is friendly and polite. The doctor explained well on the examination & review process. Doctor was able to explain well for the aftercare steps. The facility is very clean and will managed. read more

They were prompt and explained what needed to be done and everything was done in a timely manner.

I was having an issue that might have required an x-ray and lab onsite. First, this place has plenty of parking. Second, I walked in and was immediately greeted by the receptionist. They called my name before I even finished filling out my info. They checked my vitals, took my sample and had me wait in a room for the results, while I finished filling out my online form. The receptionist even came back to the room to see if I needed any help filling it out. The PA came in and spoke to me about my concerns and their findings. We got a game plan going, he gave me my prescription and I was done. I think I only spent about 30 minutes there, if that. I will definitely be going back there if I have any other issues. read more

This urgent care is amazing. I had to wait but boy was it worth it. My daughter had her toe spliced by a heavy metal door. I immediately took her here and they took care of her. First, she got a stuffed monkey. I mean, if that isn't the way to make a kid feel at ease, I don't know what it. Second, all the staff were incredibly kind, caring, and considerate of my daughter. We were seen in a timely manner. They didn't have the right size immobilizer for her but their Lakewood location did. When we drove over there, they had it ready to go for us and put it on her right away. Lakewood or Cerritos, you consistently have my business. This is the best Urgent Care I've been to and I feel at peace knowing that they are always caring and always correct in their diagnosis. read more

Super great service! I went in for a TB shot when I cut myself on some construction metal. I was in and out super quick, they fixed up my cut and it's healing without any scaring, their facility was clean and comfortable, the service was top notch, and I felt taken care of. I will definitely choose this place again if I'm in need. read more

This urgent care is incredible truly next level. I never thought I'd say this, but how is an urgent care able to operate more efficiently than a doctor's office? The check-in process is seamless; you simply input your information on a tablet. The nurses promptly call you to assess your vitals, and the nurse practitioners and doctors focus on finding solutions, not excuses. In one visit, I've had X-rays, COVID and RSV tests, a urine test, and prescriptions sent to my pharmacy all completed efficiently. It's nearly impossible these days to get a sameday appointment with my doctor, let alone address a specific concern. This place truly prioritizes speed and solutions. I've been here multiple times and have not been disappointed. I've recommended this urgent care to my family members, and they've all had the same positive experience. Thank you to the entire team! I't would be amazing to have a regular doctor here for all my check-ups. read more

This urgent care is so great! Every time I've gone they have been so kind, and very thorough. Even with my toddler son, they do everything they can to make him more comfortable. They are efficient and provide quick care. read more

This place is amazing! Ali at the front desk was very sweet and very helpful. Diana was very sympathetic to my dad, who's an elderly Veteran. Thank you for being understanding and Thank you for taking care of my dad! We will be back! read more

Everything was smooth and not at all complicated. Registering and signing in was seamless. Patient care is phenomenal. Aaliyah, Jennifer and Ollie made things painless despite the pain I was in. Shout-out though to Alfred for being a great human and going above and beyond. He made it a point to see me as a person before seeing me as another patient! read more

I can't say enough wonderful things about Urgent Care Pro in Cypress, CA. From the minute I walked in with severe muscle spasms in my back, I was well taken care of. The facility is very clean. The receptionist saw how much pain I was in and insisted I sit down, and she came to me with the paperwork I needed to fill out and to gather my insurance and id, instead of making me stand at the front desk. Dr. Stephanie Valenzuela treated me, and she was wonderful. She was kind, she listened to me, she treated me to relieve my immediate pain, and she made sure I had a good plan to take home to continue my recovery. She is the epitome of a great doctor! All this on an early Sunday morning! While I hope to never need an urgent care again, it's gratifying to know Urgent Care Pros exists when you need proper care immediately. read more

I have been her twice. Both times at the office was excellent. Nice clean and no long waits. My only draw back was that my blood tests I don't know what they mean? So I called to see if someone could explain. I called twice. Each time they said nurse would call me back. No one did. So I guess my next appointment w my regular dr, whenever that may be I will give you a results to them to look. I feel better today so maybe it was nothing to worry about read more

Urgent care pros is clean and professional. Carrie is a great doctor and the staff is amazing. It never seems busy.

This place is super clean and the professionals who work there are knowledgeable and kind. I did not have to wait too long (maybe is was because it was 8am on Saturday morning) and I also waited less than 10 min in the examination room. The PA was great and he seemed to truly empathize with my situation. read more

DONT go to this place. I went there for a very small UTI issue and their prescriptions didnt help at all. Im now receiving bills after bills of payments even I have insurance. WTF, not to say the PA is so unprofessional. I went research online and now my UTI is getting better. They charged me over $500 already and is still sending me bills. I need to get a refund for this shitting diagnoses. The nurses are all very weird, looking at you like they are crazy. read more

I was the first person there right before 8 AM. They made me wait for two hours saying that more people came after me?! I strained my knee and all the PA did was talk to me for less than two minutes ?! they took an x-ray after waiting for one hour, and now I get a bill that they even charge For GAIT training therapy $55 to my insurance when all they did was to move my leg up and down which is part of examination They build the insurance $685 but thank God Blue Shield negotiated the total but for sure I will never come back here ! read more

Came here on Easter Sunday (what a bummer to be sick on Easter ) because I was feeling really sick. The check in was super fast and the ladies at the front were so friendly. Doctor Terence O'Neil saw me within 5 minutes of my arrival and took the time to Listen to all my problems. He was extremely helpful and friendly and made sure I understood my diagnosis before sending me off. I was in and out within 30 minutes and I've never had such a positive experience at an urgent care. Thank you urgent care pros! read more

Urgent Care Pros- Cypress - Urgent Care Near Me - Cypress, California

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The doctors and staff look young and without much experience. The practitioner prescribed me with antibiotics without a certain clue of bacteria infection. She said I prescribed you this antibiotics just in case your symptoms didn't get better within 7 days...I ended up taking the antibiotics after 8th days since my symptoms got worse but after I finished the antibiotics, my symptoms didn't get better. So I ended up going to another urgent care, the doctor there said the previous physician gave me the wrong antibiotics not for my sinus infection.....I would never go back to this urgent care again. The front desk staff is not friendly either...I hope they take patients' life seriously and don't give the wrong treatment any more... read more

Really nice, clean, new place. This is just like a normal doctors office but better as they can do more than a regular doctors office. I came in on a Saturday for acute bronchitis. Very minimal wait as this is a big facility and is well organized. The receptionist was very pleasant as were the rest of the staff. I got a chest X-ray, antibiotics shots, and additional prescriptions and I was in and out of there in an hour. Great Urgent Care facility and highly recommend! read more

Urgent Care Pros- Cypress - Clean, modern Exam room - Urgent Care Near Me - Cypress, California

Although I work for a medical group that has an urgent care, I find myself still coming here because of the providers' quality of care and little wait time. I brought my daughter to see the PA who was very thorough in her assessment and diagnosis. Yesterday I saw Nicki NP, who was also amazing. She really took the time to give me advice, recommendations and to take a day off (which I'm terrible at). She offered medications to help with symptom relief, but also recommended other things to help boost my immune system. The staff was friendly & efficient. I recommend this urgent care if you are in the area. read more

I've been to this location twice with two different kids. I chose to come here because we have Kaiser and this location is closer to our home. Both times we were in and out in half the time it would take at Kaiser. The first time we went we took my 10 year old daughter. The PA was a woman (can't remember her name). If I had reviewed this place after the first time, I would've have it 5 stars. Everyone was so nice and welcoming. The second time was a different story. We went in on Friday 6/2. When my 14 year old got called back in, I asked if we (me and my 10 year old) should come in as well. The nurse said I could come in but I'd have to leave my 10 year old in the lobby by herself. Um, that's a hard no. So I told her I would just let me 14 year old go in by herself. Then she said she could stand in the hallway inside because the room was small. The room was not that small that my 10 year old wouldn't fit. There were 2 chairs, she could've just sat on my lap. I understand following protocol but this whole situation was just plain stupid. What parent would want to leave their kid in the lobby by themselves? Use your brain and make choices based on the situation. That's what smart people do. I guess they don't teach you that in LVN school. The worst part is that the nurse was so rude with her tone of voice. Just when I thought it couldn't get any worse, it actually did. The PA (male, I don't remember his name) came in. He was just ok. When I asked questions he answered them condescendingly. He had a Narcissistic attitude. He told me that ligaments and tendons are the same thing. Um, no. Be careful how you speak to people because they may have more knowledge than you assume them to have. I will say, after we were done with those two clowns we got to hang with the x-ray tech. He is a gem. I've encountered him twice now and he was nothing but kind, patient and welcoming both times. As I was leaving the second time I visited this place I thought maybe it was just me perceiving the PA and nurse to be worse than they were. My kids got in the car and talked about how uncomfortable they were here because of their attitudes. Luckily, it was a lesson for my kids as I explained it is important to pay attention at how you make people feel when they get a job later in life. No amount of education can teach you people skills. Would I come here again? Only if I was desperate. I'd rather wait twice as long than encounter those two bozos ever again. read more

Came here yesterday, after a week of the worst respiratory and sinus symptoms I've ever experienced not going away. The lobby area is very clean and check in went smoothly, but that's where it begins to fall apart for me. I was called back for vitals, which were taken haphazardly. They swabbed me for the flu and COVID, then sent me back into the waiting room because my room wasn't actually ready yet. A bit of time later, and I'm called back into the room, where I waited for 45 minutes before being seen. I understand how long it could've been in an emergency room setting, but I don't really understand calling me back into the room before anyone is ready to see me. I was seen by a PA, with no follow up from either an MD or DO. The thing that shocked me the most was that my lung sounds were listened to through the two layers of clothes I was wearing because I had a fever. Proper auscultation is typically done directly on the skin, and this was upsetting to me because I had been experiencing wheezing and crackling in my lungs during breathing which was not heard by the PA due to the weak examination. I had to advocate for what I knew my symptoms were, and ask for specific medication. The antibiotics I was prescribed after asking for them worked, but if they didn't, I don't think I would spend the time to come back here, even though the building is clean and promises shorter wait times. read more

I chose this particular Urgent Care because of the positive ratings, and it lived up to every one. I arrived just after 8:00 AM, and there were two people ahead of me. I was diagnosed with shingles, on the right side of my head and face. The shingles rash was onto my eye, and the doctor carefully checked my eye to make sure the infection had not gone into my eye. A prescription was sent to my pharmacy right away. I was in and out in 45 minutes, and the prescription was ready when I arrived to pick it up. Every single person I had contact with was exceptionally professional, courteous and kind. Highest rating to Urgent Care Pros in Cypress. read more

LOVE IT HERE. I have been going to this location since they've opened and I will not go anywhere else! There is literally never a wait, the staff is friendly, the doctors know there stuff and there's a pharmacy right next store that will have your prescription ready before you even leave the urgent care. read more

Amazing urgent care with professional staff, fast service, and clean environment. I was there in and out for less than an hour. There was no wait! No co pay with my insurance. I am really happy with the service read more

Urgent Care Pros- Cypress - Patient room - Urgent Care Near Me - Cypress, California

This was my second visit to Urgent Care Pros in Cypress on Tuesday,I was also t here on Sunday. My daughter who is an adult special needs was diagnosed on Sunday with RSV and told to go home and give her cough medicine. Then she became worst and went back on Tuesday. First of all the young lady at the front desk Alley (sorry if I spelled it wrong) was wonderful and very helpful. Then we saw Alex who is a God sent, I've had him before for my daughter. He looked at her history ordered a Scan and it was an unspecified pneumonia. My daughter had pneumonia 3 times last year. All three times she was diagnosed with Influenza A, B and RSV. We again had to return to Urgent Care where she was diagnosed with pneumonia. All I can say is thank you Alex, Alley, and the young lady technician who was very patient with my daughter. Wish this team was there all the time. read more

Very caring and attentive professionals. The young lady at the front desk, was efficient and friendly. The X-ray Tech, and the PA that saw me in the rooms were also detailed, friendly, and informative. This location is clean. It even provides coffee and bubbly water by the waiting room. It shows customer service that cares. We will definitely choose this place again, God forbid we would use their services in the future. Thank you to the staff for everything! read more

Urgent Care Pros- Cypress - Urgent Care Near Me - Cypress, California