This location is in the Wal-Mart shopping center at Decatur and W. Charleston. Easy access to US 95. HCA employees can come here free of charge with their badge. It's a shame that they can't go to any CareNow location when there's so many locations throughout Las Vegas. This location is much busier than the Cheyenne and Centennial locations. I recommend that you check in online before you come. That should speed up the wait time. read more

Treat people. Every person with care. It should be the bare minimum. They never spoke or said hello. Just handed me a form to fill out. After filling it out she said she couldn't help us. My daughter ran into another child and fell. Her leg and back hurt as well as a tooth being knocked out. They are repeatedly telling me they don't do dental. Yes, understood. We aren't here for dental. She continues to repeat that I put mouth injury and a fall. I said yes, because her mouth is also cut and bleeding. "We don't do dental". That's completely fine we already have to see a dentist because her tooth's knocked out. However she collided with someone else and I want to make sure she's okay. "Your insurance will get charged" yes.... For a doctors visit. "Yes but we don't do anything from the neck up" Okay??? That's understood thank you for letting me know. Can we address everything else? "Well you said it's her mouth. " A dentist isn't going to check her body. She stares at me. My daughter clearly has scratches and blood. I'm just dumbfounded. read more

Scam place!! I got charged $223 with a 1-hour wait and 3-minute doctor's visit. How easy to make money like this...only one good thing is the very friendly nurse. read more

The only thing urgent about this place is getting your insurance money and payment. The NP was so quick in giving me medication without actually checking me and I had to ask questions otherwise I won't know what's wrong. It's been 3 days and I still haven't gotten my medication because they gave the pharmacy incomplete information. I wish they do care about the profession they did choose to be part of. read more

We called and asked if they had X-ray at 6:15. Receptionist confirmed they do. After a 1.5 hour wait we find out that their X-Ray tech was not in the office. The doctor told my wife that CareNow does not let them tell anyone anything that would change their mind about going there. What a DISASTER! We then went to a hospital emergency room. read more

I did an online check in for 8 am and after the paperwork I saw a doctor fairly quickly. Kiki took my vitals and asked details of my problem. Soon afterward I saw Dr. Ralph, he diagnosed but more importantly listen to me and used that information to treat me. Now at 8:40 I'm just waiting for my prescription and getting ready to leave. Overall, it's been the best urgent care experience I've had. read more

I checked in online and when there was about 2 people ahead of me ..I went to wait. Very professional, I thought the staff was caring and informative and the dr had my best interest when it came to my health. read more

With a thrown out back, in severe pain, this clinic "rerouted" me to a different location because they didn't have "time" to see me. There were 3 people in the waiting room... read more

Had a prescription ...called...impossible to get through . Finally get through , and of course , they won't send me prescription in . For no reason. Finally get another worker to send it in. I go to pick it up. They forgot. Walk there and do it myself . Horrible experience. Proving why Nevada is ranked #43 in healthcare keep up the good work ! How can you deny then forget a patients prescription !?!? read more

Waited almost 2 hours and payed 180 dollars just for them to not have anything and send us to a different place

3 weeks ago I came in for an issue. I made the virtual wait line and when I was told to come in it still took 2h. Staff was friendly and helpful. However the days after, waiting for my results, I kept calling back and getting nothing. One day I stopped by in person to find out what was going on and I was told there wasn't enough sample for testing in the lab. Apparently nobody was able to tell me this over the phone. Also it did not make sense as I gave PLENTY. That day they didn't want to take a new sample as only front desk staff was there. Nobody had shown up to work except front desk so I was told to come back another time to do this. When I came back I was told to make a new appointment if I wanted to have the test redone and a refill of medication. As the waiting room was full I was recommended to make a virtual appointment. I did that for which I ALSO had to pay to BE TOLD in that virtual appointment THAT THEY DIDNT WANT TO HELP ME AND I HAD TO MAKE AN IN PERSON APPOINTMENT. These people waste your time and take your money. Avoid at all cost!!!!!! It's 3 weeks later and I need help. Thank god I will be back in Europe in January where healthcare is excellent and free. American healthcare is nothing but a money business and useless. read more

CareNow - Urgent Care Near Me - Las Vegas, Nevada

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went in there for my back now it just feels worse. all they gave me was ibuprofen two shots in the butt.

Very slow service. There's three people here and I have to wait an hour and they waited to till me afterwards to tell me I'm not allowed to leave the building or she will fail me. Great. read more

Walked in for Hives and entered all my information electronically and filled out a form and within 15 minutes I was seen my a doctor and prescribed the items i needed in order to get better. Staff was extremely friendly, explained everything well and made me really comfortable. Quality of care 10/10 and would recommend this place! read more

Most unprofessional group of people I have ever seen in my life. The FRONT RECEPTIONIST WAS NAWING ON A CHICKEN BONE WHILE ASKING IF SHE COULD HELP ME. Am I getting punked !? Never would I let them provide medical care for ANYBODY after what I saw. No wonder the medical procession is in trouble. What a JOKE read more

I've been to this place twice now and the staff are very nice and the medical doctors/physicians seem really nice. I've been coming since being sick in November and it progressing and going away and coming back. I got sick and it turned into a flu and then it turned into bronchitis and now I'm sick again. My least favorite part is you have to check in online. Each time you have to put in your drivers license front and back and insurance card front and back. They don't save it which I guess is good but also it's really annoying because their system has issues taking photos accurately and it takes a while sometimes. Then today when I went to check in for the third time, I didn't realize you could take photos of these things prior and then upload them and then actually is easier. The doctor never ran tests and just gave me medication not knowing what I had fully. They wrote me 5 to 6 medication's, and only two of them were filled at the pharmacy so they didn't fax over everything. It did help within several days but again, I'm not sure if it was the proper treatment because they don't know exactly what I had and that was borderline malpractice. Don't know if you're too busy to run rapid test, it is quite interesting to be honest with you that they don't do it for everyone. read more

WARNING WARNING WARNING This location kidding you and the employee lie! Story: I had to wait 45 minutes to take an alcohol and drug test. The receptionist said it's my turn in a minute. Please sit down for couple minutes. After this couple minutes "45 Minutes" waiting time was a staff member not able to operate the breathalyzer. After 60 Minutes of total waiting time I should drive to another location 10 miles away in North Las Vegas. I canceled it that because I have already been to two other locations of CareNow. First location didn't provide an alcohol test, second location has no staff member for the test available, third location was the machine not working. The best comes at the end: CareNow report following info to my employee: COLLECTOR HAD TROUBLE GETTING BAT MACHINE READY, DONOR REFUSED TEST DUE TO WAIT. I was not offered any further waiting time at all. I was sent away Warning about this company: "CareNow Urgent Care" Employees lie read more

CareNow - Urgent Care Near Me - Las Vegas, Nevada

My visit on July 8 was very pleasant, the staff was professional, friendly and personable...Dr Jackson is very detailed & efficient

I've been to this place 3 times over the last couple years. Great experience every time. Today, I went in, I am sick, they saw me quickly and got me on my way. Front desk person, Mariela, was pleasant, the nurse, Tory/Cozbi, was helpful and asked good questions and the provider, Ralph B, spent time to get me what I needed. Thank you all very much! read more

Waited for 1.5 hours on a Sunday morning at 8 am. Had a bad flu or a cold need something to relieve the discomfort. PCP told me I had allergies. Lots of trash and pigeons and incompetent medical personnel hanging out here. Try somewhere else. read more

had to go here for my daughter's TB test. there were 2 of us in the waiting room. it was pretty empty. we waited for almost 2hrs for my daughter to get the poke for the TB test that took less than a minute then we had to go back in 2 days. my daughter had no reaction, it didn't even turn red and we went in a few min earlier than the supposed reading time, and they made us wait the whole time i told them that a few min to look at it won't make a difference, it won't bubble or turn red, but high and mighties made us wait read more

Manager Shaneah was so awesome. I've been ill all week and she was so helpful with filling out the paper work I needed for work. Provider Violeta Yeager wad so pleasant and easy to talk to. MA Syasha was also very kind while taking my vitals. I appreciate you ladies thank you! read more

So I've been to a bunch of CareNow or Quickcares and I don't mind the wait and have never had any complaints before. Then this woman named Crystal Ryder was the SINGLE rudest person I've ever dealt with. She refuses to listen to anything you say, cut me off constantly and refused to show any concern towards my symptoms. Basically told me she does not think I have any issues and can't help me at all while my face is dripping and sneezing nonstop. She's a physicians assistant but with a name like Crystal she sounds more like a pornstar. I will be going to any other CareNow so I don't have to deal with a Crystal Ryder bitch ever again. Update: she sent the prescription to the wrong pharmacy and I'm not even sure she has the right medication sent over. What an idiot read more

One of the biggest jokes of a medical facility I've ever dealt with. And by all means this does not apply to all of the staff because they are not all incompetent but I have no clue what is the reason to ask your patients to "call in" for information if no one actually answers the phone. Mind you I had called well within their open hours and the only resolution I received was once to be answered and then hung up on and then the second time to someone actually answering the phone saying hello and then hanging up. Again not all of you are idiots but yup a lot of you are that being said please quit directing patients to call your facility if you're not going to answer the call. read more

CareNow - This is mean hitting the #4 promoter to speak with a staff member for about the 10th time consecutively - Urgent Care Near Me - Las Vegas, Nevada

I'm not sure why this location has gotten such bad reviews. The doctors are very concerned and caring. I've had to go there several times and each time the front desk was polite, professional, very helpful plus they accessed my situation's critical levels correctly each time. This location hasn't had a full waiting area and I've never waited more than 15 minutes to be seen. They give detailed instructions and walk you through them thoroughly. I'm 65 and in all my years chronically dealing with medical assistance, I can confidently state that this CareNow Urgent Care facility has been the uttermost efficient, empathetic, effective and spotless medical provider I've dealt with in over forty years. read more

Checked in at 9:39am online because I called and they said it was a "45 minute" wait. Almost two hours later at 11:27am I was sent a text saying they were ready for me to come in. I got here at around 11:40am. It is now 12:10 and the very rude lady at the front desk is now telling me there's still two patients in front of me and cannot give me a time estimate. What is the point of checking in online if they are going to text me they are ready for me yet I have to wait two more hours minimum from my arrival time??? These people are incompetent! I have stuff I have to do and could have been doing instead of sitting here waiting that was the reason online check-in is offered. read more

CareNow - Urgent Care Near Me - Las Vegas, Nevada

Sara is quite impressive! I learned there are no appointments,after I made appt at 12:40 am, online. She wished me away as hard as she could. I asked for paper saying I got turned away;to give to conserv-itard Doctor who also thinks I don't deserve to take space in their clinic.) She insists she's not turning me away. ...So we had this conversation for FUN. Sara: I'm sorry for stealing your oxygen, cupcake. read more

This office has a terrible and incompetent nurse practitioner by the name of Rachel Baker. I knew when she came into the office with her dusty, crusty shoes, she had idea of what she was doing. She was rude when speaking to my husband about his care. She put her hand up towards my face showing disregard for anything we had to say. If we had been in another setting, I would be reviewing a completely different situation. She's going to be rude to the wrong person on the wrong day at the wrong time and get treated justly. Also the office is the dirtiest urgent care I've ever seen read more

Two stars simply for the service, I guess, because the wait time for a COVID test wasn't bad and it was painless. However, I was told that I didn't owe anything and my insurance had covered it. This was in October. Last night, I get a bill from CareNow for $160, saying that that I owe that amount and need to pay it immediately. Pardon, but what the fuck? If you're going to tell a patient they don't owe anything and it was covered by insurance, you shouldn't be billing them months later. Very unprofessional and really sad that our healthcare system is like this, to be honest. Fortunately, I can afford to pay the erroneous bill. Others aren't as lucky. read more

waited a whole hour and no assistance was given. super short on staff. we left with no help

Dr. Michael Jackson should not be a care provider. I have seen him 2 different times. The first time I saw him I was there for labs and when I called (4-5 days later) to check up on them he had informed me they were never ran/put in. Waste of time and I felt completely violated! The next time I went to a different CareNow location and there was Dr. Jackson again and he acted like he didn't know who I was. I came in for a strep test, so, he proceeded to test me and tell me the test was negative. I knew that wasn't true. Went to a UMC clinic and was seen by a their staff and they tested me positive for strep! In the same night! read more

I was hesitant about coming here again but the staffs professionalism and commitment during the Pandemic assured me. If you can afford to pay, I would highly recommend you get tested here. read more

Care Now has totally missed the mark with me. I came in for Covid testing on Sunday morning. The check-in process was just fine but the person who administered the test was less than professional. He came in, never introduced himself. Being polite, I did ask his name. His reply was just, "Sanders". Really? First name? Last name? Dr. Sanders? PA Sanders? Colonel Sanders? I found this totally unprofessional. Now I'm on day six of my test and still no results. I was in contact with a lot of people and this is no way to try and stem the spread of the virus. Also, they charged a co-pay, which I though was waived for covid testing. Do yourself a favor. Don't go here! read more

First time ever in a quick care that doesn't have you waiting all day and everyone who attended me was so nice, I love that you are able to check in online/fill out forms before coming online as well, and once they are ready for you they call and text you. As soon as I walked in the place looked clean and they were fast to attend me, the doctor was also nice. Really great place! read more

Shaneah was great did an awesome job today!! Very helpful and nice!! Staff welcomed us with a smile. We'll be back again.

I love visiting this location because the receptionist/nurse named "Leilani" is from Hawai'i (where I'm from) and really makes you feel comfortable with her sweet Aloha Spirit although she lived in Vegas from the 90's the Aloha Spirit lives within you. The doctors are pleasant too. I'll be back if need to for sure!! Mahalo Leilani!!! read more

The front desk staff was nice. The doctor was NOT thorough. He was NOT informative and NOT very helpful. The pharmacy they sent my prescription to was closed for two days and after going to get it on a day it was open I was told that the medication was very expensive and not covered by my insurance. Also, after two days of waiting it still wasn't ready. Hopefully this prescription was worth it. read more

No one helpful in the building. Not even a physician in the building. I'm the only one in need for help no doctors!!! Key words

I'm delighted to share my 5-star experience with Dr. Jackson. His service was exceptional, demonstrating kindness and a remarkable level of timeliness in his work. I highly recommend him for anyone seeking outstanding care. read more

Rude, stupid, inconsiderate, was never seen, you better understand Spanish when you get there or get ready to be treated like crap. Sat there for hours after they called me. Waste of time. You couldn't pay me enough to just sit there in pain and the receptionists are the worst people I have ever encountered at any type of business. THEY DO NOT CARE ABOUT YOU OR YOUR PROBLEMS. Very unprofessional. read more