The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

When in a pickle, I have had reason to use Minute Clinics at CVS a couple times over the years…read more Most of the time it is when I cannot get over the hump of the flu/cold after many days, I cannot get to my regular physician and I am pressed for time in my life. It can be a challenge when I do not have an appointment that I would have scheduled on the CVS website, but my advice to a walk-in is be the first on the walk-in schedule for a day if at all possible. It is worth showing up early when they open, because as the day goes on they refuse walk-ins when they are booked and busy. Always know it is best to have an appointment. This was a couple months ago that I was sick and needed care. I walked in as a walk-in at 8:30am and was called in at 9:40am, with people ahead of me with appointments. Wait times happen, welcome to healthcare in America, so come prepared with your I-phone, or laptop or a book. The wait is a small inconvenience to knowing I will get scripts to make me feel better in the coming hours/days...I need to get on with my life. Lou is the medical person that I have seen on several occasions when I need the MinuteClinic. I actually remember her from the Walgreens clinic across the street where she worked many moons ago before Walgreens closed that part of their pharmacy and stopped offering quick care. She is efficient, professional, quick to diagnose, compassionate and gets me out the door with a script promptly, all while I feel like she was not rushing. A script that I can then easily fill right there are the CVS pharmacy. Very convenient. Waiting area is relatively spaced out with chairs and you can always be standing further away near the retail space if germs are an issue. There is no person to check you in, you check in on their kiosk portal in their waiting area. I have gone the route of Telehealth with CVS and due to misdiagnosis, had to walk into the CVS clinic after about a week of no progress in recovery. As such, I am glad this location is here, with a real person like Lou to assist when I am pressed for time and cannot really get in to see my regular physician.

My husband has been trying to get in to see someone at the Henderson CVs MinuteClinc on three…read moredifferent occasions but the check-in process is inconsistent and wait time is about 1-2 hours for walk-ins. He went this morning and the check in said, walk-ins welcome. He tried to check in and at the end, it said no walkins available. When he stoped the check ins, the kiosk said, walkins welcome. He did htis several times w/o luck. Third day and no help. He made an appt. but I highly recommend not doing a walk-in as it is a crap shoot. If the appt is a bust, stay tuned for another review.

Staff was really nice but the receptionist called in sick and no one opened up for my 7am…read moreappointment. Finally got in a 8. Things happen so they did their best to make up for it. Really friendly staff.

I would never return to Valley Oaks Medical, and I do not recommend them. My experience at both the…read moreEastern location and the Sun City location in Las Vegas was extremely disappointing. At the Eastern office, I felt I was treated differently because I'm not Hispanic and don't speak Spanish. The service was unprofessional, and I left feeling ignored and uncomfortable. I decided to give the Sun City location a chance, but it was just as bad. I waited two hours to see the doctor, and she spent barely 15 minutes with me. When I tried to explain my symptoms and concerns, she dismissed everything and told me I was "too young" to have anything wrong -- simply because most of their patients in that area are older. She ordered a lot of bloodwork but didn't explain any of it. When I asked questions, she brushed me off and told me to take collagen and vitamins because I'm in my 40s. That had nothing to do with what I was actually feeling. She even made a rude comment when I asked about testosterone levels, instead of educating me respectfully. Both locations showed poor communication, lack of professionalism, and a complete disregard for patient concerns. If you're going to work in healthcare, you should care about people -- not stereotype them based on age, race, or language. This was unacceptable, and I will not be returning.

Receptionist ladies have amazing customer service and helpful…read more I highly recommend this Urgent Care place!

I had a appointment for this Saturday July 11th at 2pmm, i arrived there around 1:10pmm nobody was…read morethere, no cars, lights off, I was dropped off from my Lyft-ride in the hot blistering sun, in the heat burning my skin, looking confused like why would they do this really, but yur opened until 3pmm? I could at least gotten a courtesy call.....Was odd too is that my Lyft-driver act lik he didn't even know the address details to where I was going doesn't sound right at all, what's really goingn on, happy I had my guy friend with me....Then I called today Tuesday 14th to ask why were they closed, to be told that I wasn't even in their computer? & I know I called spoken to the lady to book my appointment at this address 6125 W Sahara, believe no one's playingn in this heat, I wanna know why my information was deleted. To improve, everyone should be with someone goingn places ‍because things are not safe, call a few hours ahead t0 verify‍then when my Lyft-ride showed up, two cars came out of no wherez to pull up close on her lik it was ahhh rude gesture, lik to intimate my driverlook at yur camera's outside & see for yur self & i video recorded me beingn there, standingn outside this buildingn...Start recordingn peoplez everyone, because it doesn't make sense fr fr

Quick and reasonable rate. That all we need when we are sick.read more

This was the most stress free urgent care experience I've ever had. There was a wait. Staff was…read moresuper friendly and quick. I would definitely return to this place again in the future.

I had a good experience here the first time and everything was fine, so when I needed a clearance…read morefor a plastic surgery and the plastic surgeon said I could get that clearance at an urgent care. I took the paperwork to the urgent care. They stated they only had a nurse practitioner and she wouldn't do it. Waste of time. They said I could call the doctor that sent me there and verify if the nurse practitioner was OK for the clearance after they canceled the appointment and I was already there. Wouldn't recommend. Wasted my time and money and now I have to wait a week for the money to be refunded.

Terrible wait time. I've expressed this concern before. Why make an appointment and still have to…read morewait 35+ minutes? No acknowledgment, nothing. If you're looking for something with a sense of urgency, this is NOT the place.

Unacceptable experience with MinuteClinic. I visited this…read moreMinuteClinic and was charged for a service that required a refund. Since then, I have called multiple times to follow up. Each time I call, I receive different and conflicting information. At first, I was told the refund would take 5 business days. Later, representatives changed the timeline multiple times, and on my most recent call I was told it could take 46 weeks, which is completely unreasonable. On top of that, several phone representatives have been rude and dismissive, and I feel I've been misled repeatedly just to get me off the phone. This is unacceptable for a healthcare service. I would not recommend MinuteClinic to anyone based on this experience.

My kids (19 & 11) and I have been seeing Dr. Qamar (Hisana) for years. She is amazing, she…read morelistens, and is curious, she asks good questions and is always helpful. She remembers too, it's nice to have that closeness with your doctor. I hope, we can continue seeing her for many years to come! Thank you!

If I could give this office 0 stars, I would…read more I first visited Queensridge for a consultation last August and paid my $75 copay at the time of my appointment. The entire visit with the doctor lasted less than five minutes. I was then sent for blood work. Even though I had fasted beforehand just in case, I was told the specific test had to be completed before a certain time, so I had to schedule another appointment. When I returned for my second appointment after making another 30-minute drive, I was informed that the phlebotomist wasn't there, so I couldn't even have my blood drawn. After two disappointing visits, I decided not to return to this office. To make matters worse, I later received a bill for an additional $73. I spent over six months trying to get someone to explain why I owed more money after already paying my copay. I called weekly, left countless messages, and never received a return call. Because no one would respond, the balance was eventually sent to collections. I paid the balance just to deal with the collections issue, then disputed the charge with my bank because even they agreed the situation seemed unusual. Despite that, I am still being billed for the same charge. Once again, I spent months trying to get answers with no response. When I finally reached someone, I was essentially told that if I didn't pay, it would simply be sent to collections again. No one could actually explain why I owed the money. I no longer have the insurance I had at the time of my visit, and I was also told the doctor I originally saw doesn't even work there anymore. The lack of communication and patient care at this office is unacceptable. Ignoring patients for months while continuing to bill them and threaten collections is not how a medical practice should operate. If they put even half as much effort into helping their patients as they do collecting money, this situation could have been resolved long ago. I will never return and would not recommend this office to anyone looking for a practice that values communication, professionalism, or patient care.