The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

I genuinely cannot believe this place is operating as a PROFESSIONAL MEDICAL OFFICE…read more I just moved to the area, found this clinic through my insurance, and went in for my first appointment. I can confidently say there will NEVER be a second. Let's start with the receptionist--who I later overheard telling another patient that she is apparently THE MANAGER. That information actually made the entire experience even more disturbing. She was loud, unprofessional, speaking across the office like she was hanging out on a street corner, and casually dropping the F-word while patients were sitting there listening. Zero professionalism. Zero discretion. Zero awareness of her surroundings. Then she called me back to take my blood pressure. GOOD. LORD. The second I was confined in that little exam room with her, the smell hit me. This wasn't a tiny hint of body odor that you politely ignore. This was a HEAVY, stale, musty, haven't-seen-soap-today smell that filled the space. I was sitting there wondering how I'm at a MEDICAL FACILITY concerned about whether the equipment is sanitized when the person touching patients smells like basic hygiene wasn't on today's agenda. I don't expect the Ritz-Carlton. I don't expect perfume. I don't care what anyone looks like. But if your JOB requires you to stand inches away from patients, PLEASE SHOWER BEFORE YOUR SHIFT. Soap, water and deodorant should not be considered advanced medical technology. And then I overheard that she's the MANAGER?! That nearly took me out. If this is management, who exactly is enforcing standards? HER? She's supposed to be the example for the rest of the staff while loudly using profanity in front of patients and walking people into tiny rooms smelling like a damp laundry hamper that's been forgotten for a week? Absolutely not. The provider was at least pleasant, but even that portion of the appointment didn't inspire much confidence. She repeatedly had to leave the room to ask questions and then come back. The entire appointment felt rushed, disorganized and amateurish. I was told I needed a specialist referral. At checkout they had absolutely NO difficulty taking my payment and telling me I was done. Funny how that part of the operation runs efficiently. I left and realized nobody had given me any referral information. So I called. FIFTEEN MINUTES ON HOLD. Someone finally answered. I explained what happened. BACK ON HOLD. Eventually I was told someone would call me back. Three days later, I'm apparently still waiting for this mythical phone call. So, to recap: profanity in the waiting area, an unbelievably uncomfortable hygiene situation, chaotic service, a provider repeatedly leaving to ask questions, no referral information, 15+ minutes on hold, and absolutely no promised callback. But my payment? Oh, THAT they managed flawlessly. The most unbelievable part remains discovering that the person setting this spectacular standard of professionalism is supposedly THE MANAGER. If the manager is the example everyone else is expected to follow, this office doesn't need a suggestion box. It needs an intervention. One visit was more than enough. I will be contacting my insurance company and finding another provider immediately. I wouldn't voluntarily return to this office if they validated my parking, refunded my copay, AND handed me a complimentary bar of soap on the way in.

When in a pickle, I have had reason to use Minute Clinics at CVS a couple times over the years…read more Most of the time it is when I cannot get over the hump of the flu/cold after many days, I cannot get to my regular physician and I am pressed for time in my life. It can be a challenge when I do not have an appointment that I would have scheduled on the CVS website, but my advice to a walk-in is be the first on the walk-in schedule for a day if at all possible. It is worth showing up early when they open, because as the day goes on they refuse walk-ins when they are booked and busy. Always know it is best to have an appointment. This was a couple months ago that I was sick and needed care. I walked in as a walk-in at 8:30am and was called in at 9:40am, with people ahead of me with appointments. Wait times happen, welcome to healthcare in America, so come prepared with your I-phone, or laptop or a book. The wait is a small inconvenience to knowing I will get scripts to make me feel better in the coming hours/days...I need to get on with my life. Lou is the medical person that I have seen on several occasions when I need the MinuteClinic. I actually remember her from the Walgreens clinic across the street where she worked many moons ago before Walgreens closed that part of their pharmacy and stopped offering quick care. She is efficient, professional, quick to diagnose, compassionate and gets me out the door with a script promptly, all while I feel like she was not rushing. A script that I can then easily fill right there are the CVS pharmacy. Very convenient. Waiting area is relatively spaced out with chairs and you can always be standing further away near the retail space if germs are an issue. There is no person to check you in, you check in on their kiosk portal in their waiting area. I have gone the route of Telehealth with CVS and due to misdiagnosis, had to walk into the CVS clinic after about a week of no progress in recovery. As such, I am glad this location is here, with a real person like Lou to assist when I am pressed for time and cannot really get in to see my regular physician.

apparently making an appointment doesn't matter whatsoever because they'll take whoever walked in…read morebefore you, but they're sure to leave you multiple emails and texts telling you to be there 10minutes before your appointment. -5 stars.

I am extremely grateful to have found Jannyle Macdula, APRN. He is an exceptionally compassionate,…read moreunderstanding, and proactive primary care provider. Unlike my past experiences where I felt unheard, he truly listens with a genuine heart and takes swift action regarding my medical needs and documentation. He shows true care and dedication to his patients. I highly recommend him to my family, friends, and anyone looking for a medical provider who genuinely cares!"

Extremely Disappointing Experience…read more My husband and I scheduled appointments to reestablish care with Valley Oaks after our original provider, Dr. Shin, left the practice. We received confirmation texts showing my appointment at 11:00 a.m. and my husband's at 11:15 a.m. We arrived 15 minutes early, only to find out that my husband's appointment had been changed to 7:30 a.m. without any notification. I showed the staff our confirmation text, but was simply told it was "booked wrong" and that he would need to reschedule. There was no apology or accountability, despite us both taking the day off work. The clinic itself was also extremely disappointing. The facility was run-down and dirty, with visibly worn broken furniture, and dirty used water cups throughout the office. The overall condition of the office did not give us confidence in the quality of care. So maybe it was a sign. After this experience, we feel we're better off finding a different provider. Extremely disappointing from start to finish.

Receptionist ladies have amazing customer service and helpful…read more I highly recommend this Urgent Care place!

The two girls at the front desk were very nice, but I made my appointment two weeks before I went…read more I show up and they tell me I can't use insurance for a medical clearance for surgery. I say well I made this appointment weeks ago. I said why I was coming and I provided my insurance so I'm not gonna pay $300. Waste of time.

Quick and reasonable rate. That all we need when we are sick.read more

This was the most stress free urgent care experience I've ever had. There was a wait. Staff was…read moresuper friendly and quick. I would definitely return to this place again in the future.

I never write negative reviews, but unfortunately our experience this morning, Sunday, August 30,…read more2026, during the morning shift, warranted one. I completely understand that CareFirst does not open until 8:00 AM. We happened to walk in a few minutes early because we saw people entering and didn't realize they were staff. We were not expecting to be seen early, nor were we asking anyone to bend the rules or make an exception for us. What was disappointing was the way we were treated by the front desk receptionist working that morning. When someone is coming into an urgent care, chances are they're already not feeling their best. Nobody is asking for a red carpet or a "Mary Poppins" level of friendliness simple common courtesy and a neutral, professional tone would have been perfectly fine. Instead, we were met with a cold, dismissive, and unnecessarily rude attitude. Policies are policies, and I completely respect that. But there is a big difference between simply saying, "We don't open until 8:00, but we'll be happy to help you then," and making someone feel as though they're an inconvenience for walking through the door. Unfortunately, the interaction was unpleasant enough that we decided to leave and go to the ER down the street instead, even though we had already confirmed our insurance and had an appointment scheduled here. Again, we weren't expecting special treatment just basic courtesy and professionalism, especially in a healthcare setting where people are often walking in sick, uncomfortable, or in pain. Hopefully management reviews the August 30 morning shift and addresses the situation.

Terrible wait time. I've expressed this concern before. Why make an appointment and still have to…read morewait 35+ minutes? No acknowledgment, nothing. If you're looking for something with a sense of urgency, this is NOT the place.

Unacceptable experience with MinuteClinic. I visited this…read moreMinuteClinic and was charged for a service that required a refund. Since then, I have called multiple times to follow up. Each time I call, I receive different and conflicting information. At first, I was told the refund would take 5 business days. Later, representatives changed the timeline multiple times, and on my most recent call I was told it could take 46 weeks, which is completely unreasonable. On top of that, several phone representatives have been rude and dismissive, and I feel I've been misled repeatedly just to get me off the phone. This is unacceptable for a healthcare service. I would not recommend MinuteClinic to anyone based on this experience.

Excellent care all around! Honestly, if it weren't for my insurance company and this place, I would…read morehave either ended up in the hospital, or dead, no joke. I'd give them 10+ stars if I could.

Wildly unprofessional nursing staff that wants to argue with a patient about their health without…read morelooking at any information. Charge nurses did not let me see a doctor. I brought all my paperwork, and they refused to take one look at anything. Reoccurring issues from E. coli poisoning, and they did not even take it seriously. These people are not here to help you.