The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

Not only is this place in Urgent Care, it's also a medical Center with staff that are very well…read moreexperienced. What I love about American Urgent Care is that you do not have to be sent out for lab work. Everything is done right there at the center. If you don't have a primary doctor, you can find one there. I would definitely recommend this place.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

When in a pickle, I have had reason to use Minute Clinics at CVS a couple times over the years…read more Most of the time it is when I cannot get over the hump of the flu/cold after many days, I cannot get to my regular physician and I am pressed for time in my life. It can be a challenge when I do not have an appointment that I would have scheduled on the CVS website, but my advice to a walk-in is be the first on the walk-in schedule for a day if at all possible. It is worth showing up early when they open, because as the day goes on they refuse walk-ins when they are booked and busy. Always know it is best to have an appointment. This was a couple months ago that I was sick and needed care. I walked in as a walk-in at 8:30am and was called in at 9:40am, with people ahead of me with appointments. Wait times happen, welcome to healthcare in America, so come prepared with your I-phone, or laptop or a book. The wait is a small inconvenience to knowing I will get scripts to make me feel better in the coming hours/days...I need to get on with my life. Lou is the medical person that I have seen on several occasions when I need the MinuteClinic. I actually remember her from the Walgreens clinic across the street where she worked many moons ago before Walgreens closed that part of their pharmacy and stopped offering quick care. She is efficient, professional, quick to diagnose, compassionate and gets me out the door with a script promptly, all while I feel like she was not rushing. A script that I can then easily fill right there are the CVS pharmacy. Very convenient. Waiting area is relatively spaced out with chairs and you can always be standing further away near the retail space if germs are an issue. There is no person to check you in, you check in on their kiosk portal in their waiting area. I have gone the route of Telehealth with CVS and due to misdiagnosis, had to walk into the CVS clinic after about a week of no progress in recovery. As such, I am glad this location is here, with a real person like Lou to assist when I am pressed for time and cannot really get in to see my regular physician.

My husband has been trying to get in to see someone at the Henderson CVs MinuteClinc on three…read moredifferent occasions but the check-in process is inconsistent and wait time is about 1-2 hours for walk-ins. He went this morning and the check in said, walk-ins welcome. He tried to check in and at the end, it said no walkins available. When he stoped the check ins, the kiosk said, walkins welcome. He did htis several times w/o luck. Third day and no help. He made an appt. but I highly recommend not doing a walk-in as it is a crap shoot. If the appt is a bust, stay tuned for another review.

I would never return to Valley Oaks Medical, and I do not recommend them. My experience at both the…read moreEastern location and the Sun City location in Las Vegas was extremely disappointing. At the Eastern office, I felt I was treated differently because I'm not Hispanic and don't speak Spanish. The service was unprofessional, and I left feeling ignored and uncomfortable. I decided to give the Sun City location a chance, but it was just as bad. I waited two hours to see the doctor, and she spent barely 15 minutes with me. When I tried to explain my symptoms and concerns, she dismissed everything and told me I was "too young" to have anything wrong -- simply because most of their patients in that area are older. She ordered a lot of bloodwork but didn't explain any of it. When I asked questions, she brushed me off and told me to take collagen and vitamins because I'm in my 40s. That had nothing to do with what I was actually feeling. She even made a rude comment when I asked about testosterone levels, instead of educating me respectfully. Both locations showed poor communication, lack of professionalism, and a complete disregard for patient concerns. If you're going to work in healthcare, you should care about people -- not stereotype them based on age, race, or language. This was unacceptable, and I will not be returning.

Staff was really nice but the receptionist called in sick and no one opened up for my 7am…read moreappointment. Finally got in a 8. Things happen so they did their best to make up for it. Really friendly staff.

The nurses was very nice. Well informed on the information that I needed. The doctor she was very…read moreinformed things that I didn't know that I needed to know appreciate that I recommend to anyone very satisfied. good as well. I was very care of thank you.

As a nursing student, I understand that no medical facility is perfect but this clinic was…read moreincredibly unprofessional and disorganized from start to finish. I scheduled an appointment for a physical and a 10-panel drug test required by my nursing program. Several fellow students recommended this place because they bill insurance directly, which helps when trying to manage multiple school-related expenses. Unfortunately, the experience was not worth the convenience. When I arrived, I was the only patient in the waiting area, yet I was ignored for over five minutes while the front desk staff continued a personal phone conversation. My appointment was at 2:25 PM, and I waited for almost two hours without being seen or given any updates. It wasn't until I said I had to leave due to another obligation that I was finally told the doctor was still out on lunch, something they failed to mention when I checked in. The facility itself is visibly run-down, the supplies look outdated, and the environment felt unprofessional and chaotic. The back office staff seemed visibly unhappy and disengaged, which only added to the discomfort of the experience. Before I left, I returned to the front desk to confirm that my insurance would not be billed since I was never seen by the doctor. I asked calmly and respectfully, explaining that I would be contacting my insurance to make sure the visit wasn't processed. The response I received was shocking and entirely inappropriate. The front desk staff member (whose name I did not catch) but I will attach a picture of her in the review she than replied, "You shouldn't be so picky -- you have Medicaid. You need to remember that." That kind of comment is not only offensive but discriminatory. Insurance status should never determine how someone is treated in a healthcare setting. Medicaid is legitimate health coverage, and providers are compensated accordingly. I have the same right to professional, respectful care as anyone else, regardless of the insurance I carry. If this clinic has an issue with Medicaid patients, they should not be in-network. I recorded part of the interaction and immediately contacted my insurance provider to file a formal complaint. I was informed that an investigation will be initiated. Medicaid does not tolerate providers who treat patients unfairly based on their coverage. In hindsight, I would have rather paid out-of-pocket at a reputable urgent care like CareNow for a far better experience. I do not recommend this facility to anyone, especially students or individuals expecting timely, respectful, and ethical care.

Quick and reasonable rate. That all we need when we are sick.read more

This was the most stress free urgent care experience I've ever had. There was a wait. Staff was…read moresuper friendly and quick. I would definitely return to this place again in the future.

Friendly staff no waiting great doctor got to the solution to fix multiple health problems. Unlike…read moremy primary that only seems interested in sending me out for more and more expensive lab work.

Terrible wait time. I've expressed this concern before. Why make an appointment and still have to…read morewait 35+ minutes? No acknowledgment, nothing. If you're looking for something with a sense of urgency, this is NOT the place.

Unacceptable experience with MinuteClinic. I visited this…read moreMinuteClinic and was charged for a service that required a refund. Since then, I have called multiple times to follow up. Each time I call, I receive different and conflicting information. At first, I was told the refund would take 5 business days. Later, representatives changed the timeline multiple times, and on my most recent call I was told it could take 46 weeks, which is completely unreasonable. On top of that, several phone representatives have been rude and dismissive, and I feel I've been misled repeatedly just to get me off the phone. This is unacceptable for a healthcare service. I would not recommend MinuteClinic to anyone based on this experience.

The website is polished and professional, and while I can't speak to the quality of care or bedside…read moremanner, my initial interaction left a mixed impression. When I called, I was met with an automated message, standard these days, but there were no options for new patients or to reach medical staff. I stayed on the line without pressing any keys, and a human did eventually answer. They were polite, soft-spoken, and informed me that the clinic operates on a membership model. Digging into the site later, I found that membership runs around $3,200 per year. What's not clearly explained is how this integrates with existing insurance. There's no detail on whether labs, prescriptions, or procedures are billed separately or offset at all. Nothing against the clinic itself, but after watching another practice in town fall apart post-buyout, I'm not eager to throw more money into the healthcare black hole, especially on top of already sky-high insurance premiums. Las Vegas isn't exactly budget-friendly, and this setup seems designed more for the west side crowd with disposable income than for the average patient just trying to get solid care without financial acrobatics.

General care Haley and Julie have been amazing to me and my family. They actually sit down and…read morelisten to what my issues are and for some reason if it is going to happen to me it is always not common, doing something that they have never seen before. Book level stuff. Haily.jad helped me find the right team of specialist to figure out that it was multiple things creating what seemed like one thing. Her patience is beyond that of a nun. If you want someone that doesn't just throw a prescription at you then Hailey is that person to see.