Dr. Song is very unprofessional and have no clue what he's doing!!! He told me I have a sist on my…read moreovary and I asked him how to treat it .. he said that's ok just take an Advil.. I can't get pregnant for nothing and he had no advise what to do.. I told him so why did I drive 40 min here so U tell me nothing.. and he told me just to change a doctor.. I'm in shock...

In 2012, our family started receiving care here when we moved to Raytown from Kansas. Dr. Song was…read moreour doctor and we felt like we had lucked out despite a small language barrier. He seemed kind and competent. Making appointments was easy as well. The reception area was comfortable and the receptionists were nice as well as efficient. Over the years, the quality of service has steadily declined, however. At this moment, I'm actually on Yelp looking for a new doctor. I tried to make an appointment for my husband who was the first member of our family to see them back in 2012. He saw them two or three times a year for the first few years, but had no need to see them for the last three years. Any minor things were handled by the urgent care facility. Regular check-ups are always recommended but he was young enough and had his vitals checked at urgent care that he skipped them. So it's been more than three years. Is this length of time significant to anyone? It should be because for the first time in my 46 years I was told that he is considered a new patient! The situation is not serious enough for urgent care or for the ER, but it is very urgent. The person who answered was professional and kind at first. However her tone changed and continued to change. I did not become upset or in any way pushy or rude. I conveyed that it was a time sensitive and very urgent matter as she changed my appointment from 10:45 am today, the 9th to the 23rd. She repeated the three year rule more than three times, even though I expressed understanding. I was forced to reiterate that I understood and was only asking for suggestions on what we should do in the meantime. Her reply finally was only to leave a message for the doctor. I thanked her and she briskly, though professionally, stated that I was welcome and ended the call. It's really too bad that this place has gone from feeling like a hometown practice to a corporate coldness. We will not be back. Because my husband may have skipped appointments, but my kids don't and we have five. So, because this practice seems to have adopted the very corporate idea that rules are more important then people, I have adopted the idea that our $$ can be put to better use somewhere else. Thanks for reading, the hunt continues.

I have mostly had really good care here. Most of the nurses are top notch. I go in about every 6…read moremonths for something and have been here 8 yrs

Yesterday I had the worst experience I have ever had at an urgent care. The woman nurse…read morepractitioner was a condescending jerk. When you have been sick for 3 weeks, you just want to feel better, you don't need to be treated without compassion and like you are a 3 year old. I didn't want antibiotics if I didn't need them so was totally okay with that, but when I asked for some zofran for my nausea, you would have thought I asked for a years supply of dilaudid! Thank you Ms. NP for reminding me that Zofran is a controlled subtsance, is highly addictive and that all prescriptions that you write come directly out of your paycheck... oh yeah, NOT! Maybe if she would have been an actual nurse before going straight to NP school she would have learned how to treat people. The other NPs at this location have all been great but I will never go back even though it is a very convenient location.

I haven't been to a PCP/GP in years, due to cancer and other medical ailments; as a result, it's…read morebeen more than 3 years since seeing my Primary Care Physician. After 3 years apparently you're discarded and considered a new patient, and every PCP office I called within the Lees Summit and surrounding areas either aren't accepting new patients or they're not scheduling new patient appointments for a minimum of 5-8 months, leaving me without help after severely injuring my back, I was in so much pain, and I needed immediate care, so I made a same day appointment (on a Sunday) at NextCare Urgent Care is Lees Summit (off of McBaine Drive), and they exceeded my expectations in every way. First, you can make an appointment online, and they honor those appointments (no matter how many walk-ins are there before you.) In addition I have received exceptional care. I've been twice in the last 2 weeks, and have had to call in multiple times. They are always quick to respond and incredibly helpful. From the front desk (who is also the R.T./x-ray tech), to the nurse who was so kind, caring and helpful, to the Dr/FNP Thomas Sims, I have received excellent care. I cannot say enough great things about them. If you need immediate care (that doesn't require going to the ER) I encourage you to make an appointment with NextCare Urgent Care in Lee's Summit. You will not be disappointed.

Waited for 30 minutes, and also scheduled an appointment in advance. Never opened. Called all…read morephone numbers and got no answer. Spoke with the front desk of the adjacent, unaffiliated business next door. Learned that they are frequently late. Save yourself any aggregation (or worry if this is urgent) and schedule or visit elsewhere.

I can't say enough positive things about this convenient care/primary care facility. Hope you…read morereceive care from Meredith and Kristy as they were phenomenal! They listen, treat and predict any challenges in the future.

DO NOT GO THERE!!! I can't begin to explain how badly you…read morewill be treated. From trying to just make an appointment, to the wait time in the waiting room, to being rushed through the appointment and basically dismissed. There is no care and no competence to be found here. Stay away!!

Dr. Lisa Fletcher at the Blue Springs Office has been my pediatrician for about 2 years. I haven't…read morehad a complaint until now with my newborn. I know their vaccine policy, but due to religious beliefs, there is one vaccine I refuse to give to my children. I came to the vaccine appointment after speaking with the front desk about it and they said to talk to Dr. Fletcher about it at my appointment because it's not that big of a deal. I went in and upfront said I understand their vaccine policy at the office and understand if we can no longer be patients, but there is only one vaccine I cannot give due to religious grounds. Instead of professionally explaining to me their policy and letting me know they can no longer serve my family, Dr. Fletcher completely berated and belittled me about how she was a better advocate for my children than I am and that I must be okay with dead children. After this I tried to calmly explain my beliefs were religious and again understand if they can no longer serve my family and she continued to disrespect me and tell me how unethical my religious beliefs were. All of this in front of both of my children. I couldn't believe the unprofessionalism and audacity to spit on my religious beliefs when a simple "we can no longer serve you" would have sufficed. We immediately left the office and called to make a new appointment with a new pediatrician so the certified official letter they sent the next day ejecting my children from their practice really wasn't needed.

Came to the clinic since my family doctor's office is not open on Saturdays. I have had symptoms…read moreof a cold. However, I have a history of heart disease and I still take six different prescription medications/daily. I have to be careful as to what medications I take to treat even a cold. I did not wait very long in the waiting room before I was taken to the examination room. The PA asked about what medication I was taking and my medical history. I then had a rather long wait before the doctor came in. After talking about my medical history and current medications, he agreed that a common cold could worsen if left untreated and I have to be careful about what medications I take. He prescribed two prescription medications. The clinic called me back 24 hours later in follow up. For simple problem that needed immediate care, they were quite good.

I had a very concerning experience at this CareNow Urgent Care location due to the behavior of the…read morefront desk representative who checked me in. From the moment I arrived, the interaction felt passive-aggressive and unwelcoming. Instead of making me feel like a patient who needed care, I was made to feel like an inconvenience. What stood out the most was being offered a different location to go to, which came across as though I was not welcome at this facility. There was no explanation, reassurance, or effort to be kind or helpful--just a dismissive tone that made the situation uncomfortable and discouraging. When someone seeks urgent care, they are often already stressed, unwell, or vulnerable. Being met with hostility or indifference at the front desk is unacceptable and deeply concerning. Front desk staff set the tone for the entire visit, and in this case, it reflected poorly on the professionalism and patient-centered values CareNow claims to uphold. I truly hope management addresses this issue, as no patient should feel pushed away or treated with passive aggression when simply trying to receive medical care.

Cannot say enough about this place! Professional, quick with awesome hospitality. I was super…read moreimpressed. I encountered nothing but superb staff all around! Def keeping them for the future!

My family and I have been patients of Dr. Mike Ausmus for 30+ years. He was wonderful. Over the…read moreyears, though, St. Luke's primary care became worse and worse. The bureaucracy became impenetrable. Patients could not schedule an appointment without waiting months - even in an emergency or when post-hospitalization checkups where immediately needed. Patients could not call their doctors. The Central Scheduling office that handles all patient communication knows nothing about medical care, always says it will be 5 to 6 months to get an appointment, even in an emergency. And, the Urgent Care office is notoriously horrible; even St. Luke's doctors recommend going elsewhere. Since Mike retired it has become infinitely worse. We received a letter telling us we'd been "reassigned" to another doctor - like cattle. However, that was not true. When we called to make an appointment for an urgent issue, we were told we did not actually have a doctor. We would need to schedule a new patient appointment - 9 months later. I scheduled new patient appointments for each member of our family, and the doctor cancelled some of them and did not show up for the others. It's been a year now, and our children have not seen a doctor. St. Luke's management has lost its way. By putting up all these barriers between patients and doctors, they are effectively committing malpractice. I would strongly recommend choosing another primary care office.

PATIENTS BEWARE! Shame on St. Lukes. I waited 5 months for…read moremy scheduled appointment with Crystal Brown-Vredenburg, then the doctor canceled just days before. Then they wanted to reschedule for next year. Next year??? I thought they were joking. I asked then what assurances I would have if I rescheduled the appointment. St. Lukes's said there is no guarantee any of their doctors will keep an appointment. How is this ethical behavior in the medical profession? Very disappointed.

I was a patient of Dr. Blay's, an extraordinary physician, who unfortunately is no longer with…read moreEncompass. I scheduled and arrived for lab work for a cholesterol appointment, which I specifically scheduled for a particular time. I arrived five minutes tardy, however, I was told I arrived 15 minutes late therefore I could not be seen. Apparently, my appointment time was arbitrarily changed and moved up 10 minutes. The Practice Manager started with some song and dance about scheduling according to doctor availability blah blah blah. It seems to me the staffer setting appointments should be aware of doctor availability/time slots when setting appointments, which is pretty relevant information. I've been a sport since Dr. Blay's departure by agreeing to be seen by a nurse practitioner as well as agreeing to being "contracted out" to doctors at other practices when a matter is beyond the scope of the nurse practitioner, which ironically a nurse practitioner would have sufficed for my needs today. At any rate, I'll be looking for a new provider.

Dr. Pourkbar is a good doctor. The problem often is being able to be seen. I allied today, Thursday…read moreand was informed he couldn't see me until maybe Monday if I called before others. I was informed there was only one doctor there today and Tomorrow and they are all booked up. Guess I have to pay more for urgent care as I don't want to wait until next week