I had been very sick for months and a friend recommended I go see NP Bellario. During the exam she…read morelistened carefully and asked questions--she was very caring. I had already been to 2 other providers without any relief--I drove an hour to see her! She explained her plan, prescribed meds and sent me to a specialist--she suspected a problem the others missed. I'm so glad she was able to think outside the box and help me! I still continue to see her!

Called and waited on hold for 15 minutes. Had a simple question I needed to ask about a physical so…read moreI didn't go there for nothing. Left a call back number. After an hour, had not gotten a call back. I wondered if they were even open at that point so I called back. Waited on the phone for AN HOUR AND 22 MINUTES while I fed the dogs, showered, and cleaned the house a little. Eventually hung up and called back, thinking it would cause the phone to ring there or something, anything. This time the recording informed me that they had closed for the day. Still haven't received a call back, 2 days later.

Came to the clinic since my family doctor's office is not open on Saturdays. I have had symptoms…read moreof a cold. However, I have a history of heart disease and I still take six different prescription medications/daily. I have to be careful as to what medications I take to treat even a cold. I did not wait very long in the waiting room before I was taken to the examination room. The PA asked about what medication I was taking and my medical history. I then had a rather long wait before the doctor came in. After talking about my medical history and current medications, he agreed that a common cold could worsen if left untreated and I have to be careful about what medications I take. He prescribed two prescription medications. The clinic called me back 24 hours later in follow up. For simple problem that needed immediate care, they were quite good.

I had a very concerning experience at this CareNow Urgent Care location due to the behavior of the…read morefront desk representative who checked me in. From the moment I arrived, the interaction felt passive-aggressive and unwelcoming. Instead of making me feel like a patient who needed care, I was made to feel like an inconvenience. What stood out the most was being offered a different location to go to, which came across as though I was not welcome at this facility. There was no explanation, reassurance, or effort to be kind or helpful--just a dismissive tone that made the situation uncomfortable and discouraging. When someone seeks urgent care, they are often already stressed, unwell, or vulnerable. Being met with hostility or indifference at the front desk is unacceptable and deeply concerning. Front desk staff set the tone for the entire visit, and in this case, it reflected poorly on the professionalism and patient-centered values CareNow claims to uphold. I truly hope management addresses this issue, as no patient should feel pushed away or treated with passive aggression when simply trying to receive medical care.

Dr. Gunn and his medical assistant Trish are fabulous. He has been my Dr for over 25 years. I trust…read morehis expertise and knowledge when caring for my family. This is a family medicine Drs office with a lab, radiology and pharmacy located in the office. Dr. Gunn listens to his clients and is very understanding.

I've had nothing but great experiences at the Independence Encompass office. Wait times aren't…read morehorrible and I've used the lab and Xray as well as my GP. Dr. Gunn is phenomenal as is Trish, his nurse. Trish is very caring and knows all of the patients well. She knows all the right questions to ask! I was just telling Dr. Gunn this morning that I have followed him through many offices, even if my insurance did not cover him and it's all because he is caring, innovative, concise and knowledgeable. I see it as a significant benefit to have one doctor that knows all your history, respects and listens to your input and questions, and is consistent in both approach and practice.

To Whom It May Concern, I am writing to formally report the…read moreunacceptable care, medical negligence, and abusive treatment my mother, experienced at Centerpoint Hospital. My goal in sharing this is to ensure accountability and prevent any other family from suffering such a traumatic experience. My mother arrived at the hospital via ambulance exhibiting clear symptoms of a neurological emergency: she was unable to walk, had numbness on both sides of her body, and was struggling to speak. Despite this, the emergency room staff failed to conduct a stroke assessment entirely. Instead, they misdiagnosed her with "dehydration." The staff intended to discharge her in this state, and it was only due to our persistent advocacy and insistence that she be admitted that further testing was performed. These subsequent tests confirmed that she was, in fact, suffering from multiple mini-strokes on both sides of her lower brain stem. It is deeply alarming that the hospital staff was prepared to send a stroke patient home, and I am now deeply concerned that we are being billed thousands of dollars for the incorrect diagnosis and inadequate care provided during that initial assessment. Furthermore, during her stay, the nurse assigned to her care was physically and verbally abusive. This nurse refused to assist my mother in getting to the bathroom, forcing her to attempt to move while physically unable to do so. The nurse was verbally abusive, repeatedly accusing my mother of being a "drunk" or "on drugs" and claiming she was "faking" her pain while forcibly removing her clothing. When my sister and I attempted to advocate for our mother, the nurse was hostile, rude, and continued to glare at us from outside the room. We requested to speak with hospital management multiple times regarding this behavior. While we were repeatedly promised that someone would discuss the situation with us, no one ever appeared to address our concerns. The fact that my mother was treated with such cruelty and professional incompetence during a life-threatening medical emergency is completely unacceptable. We are demanding: 1. An immediate investigation into the conduct of the nursing staff and the emergency department's failure to follow standard stroke protocols. 2. An official amendment to my mother's medical records to accurately reflect her condition and the failure to diagnose. 3. A full review and adjustment of all billing charges related to the misdiagnosis and the negligent care provided. We expect a prompt and formal response regarding how you intend to address these serious failures.

Visited the ER with my son he was having back pain there were Nats everywhere black mold in the…read moreroom floor was disgusting furniture was stained and dirty you would expect the ER to be one of the cleanest places not a place your scared to catch something or an infection

I'm hesitant to write an excellent review because I don't want anyone else to discover this place…read morein case I need to come back and have to wait long. Very good intake process, clean facility, friendly staff, and qualified doctors. There are other urgent care facilities in Independence, etc but beware. You'll be pleased with this location!

I haven't been to a PCP/GP in years, due to cancer and other medical ailments; as a result, it's…read morebeen more than 3 years since seeing my Primary Care Physician. After 3 years apparently you're discarded and considered a new patient, and every PCP office I called within the Lees Summit and surrounding areas either aren't accepting new patients or they're not scheduling new patient appointments for a minimum of 5-8 months, leaving me without help after severely injuring my back, I was in so much pain, and I needed immediate care, so I made a same day appointment (on a Sunday) at NextCare Urgent Care is Lees Summit (off of McBaine Drive), and they exceeded my expectations in every way. First, you can make an appointment online, and they honor those appointments (no matter how many walk-ins are there before you.) In addition I have received exceptional care. I've been twice in the last 2 weeks, and have had to call in multiple times. They are always quick to respond and incredibly helpful. From the front desk (who is also the R.T./x-ray tech), to the nurse who was so kind, caring and helpful, to the Dr/FNP Thomas Sims, I have received excellent care. I cannot say enough great things about them. If you need immediate care (that doesn't require going to the ER) I encourage you to make an appointment with NextCare Urgent Care in Lee's Summit. You will not be disappointed.

Waited for 30 minutes, and also scheduled an appointment in advance. Never opened. Called all…read morephone numbers and got no answer. Spoke with the front desk of the adjacent, unaffiliated business next door. Learned that they are frequently late. Save yourself any aggregation (or worry if this is urgent) and schedule or visit elsewhere.

Best blood draw for our 2 year old! He didn't even flinch. Medical care was amazing! Endocrinology…read moreclinic is great here!

Absolute joke of a care center. Waited over a month for my child's appointment (and was told it was…read morethe only appointment this year), then over an hour and a half after my scheduled appointment time in the office before giving up on being seen. Nurses kept telling us we were next, for an additional 30 minutes, then attempted to gaslight me by telling me "the time we tell you to be here for your appointment isn't actually when your appointment is" and laughing about it being a waste of time. So a 10:45am appointment ended with not even meeting a doctor as well being gaslit and ignored by staff, and us leaving at 12:30pm.

I have been hospitalized on three occasions here. The staff is efficient and caring…read more My most recent visit was from 1/24/26 through 1/27/26. Aiden and Tiffany, serving in the ER, are outstanding examples of what you can expect in the ER and elsewhere throughout the hospital. Nurses Enrique, Michelle and Makayla Top Notch caregivers on the 4th Floor N Unit. The professional technicians: Richard and Arlene [portable X-Ray team] Mary in the CT Scan area, Austin who conducted my small bowel follow through and WENDY Ultra Sound operator extraordinaire !!! from the Imaging Department cannot be surpassed. One of the housekeeping crew is so sweet! Milinda was super - - dedicated to her work and engaging with those hospitalized. On another note - - the hospital food is VERY good! Kudos to the kitchen crew and Bernadette who delivered my meals. I was particularly impressed with the treatment rendered by Dr. Mattias D'Anna. Dr. Mattias D'Anna is a hospitalist at CenterPoint Medical Center. He has called on me on two of my separate hospitalizations. He's kind, knowledgeable and a wonderful communicator. He has a gift for using layman's terms to explain medical conditions, their impact on my wellness and how best to move forward. I cannot recommend him highly enough.

Last night , I took my friend who had a terrible experience. Somebody came with a broken finger…read morearound noon and did not hear anything till 15 minutes after midnight and finally got discharged around that time. According to my friend (And somebody else who was there and can back me up on this) The doctors were playing video games and online gambling on the computers instead of doing their job. When she got there, the receptionist In the ER told her to stop being a baby. The nurses were extremely unprofessional and we're not answering any calls or just said we'll get you when we get to you which led to somebody having an accident because he couldn't go to the bathroom. Security eventually did kick my wife and our friend and I who were waiting and not being disruptive at all out for no reason, Eventually, the hospital told her they couldn't do anything and she was so mad she just left and is gonna call a lawyer according to her. She has never lied to me so to be honest I do believe her. Later, I took her to Saint Mary's and guess what? She had to get four stitches in her finger. So now I can see why she's calling A lawyer. Apparently, Online gambling was more important to The ER doctors then actually seeing patients. I feel like This needs to be said. And I can Speak from experience that this is the slowest ER I have ever seen. It could be a minor injury or a major injury and they will get to you when they feel like it. This place needs major improvements.

I wanted to thank Nurse Practitioner Mischelle for excellent care! I love the beautiful new office…read moreand the convenience of walk-in service. My prescription was immediately sent to my pharmacy, and I received a text message with coupons for discounted copay from the doctor. I look forward to transferring my health care over to the primary care at your office!

We drove to this urgent care because of all of the five star reviews, and because their hours…read morestated they would be open today until 5. We got here, and the doors were locked. Hours need updated.