Do not recommend--they misdiagnosed my 13 month old's ear infection and unnecessarily prescribed antibiotics. Heard of other people getting misdiagnosed or having procedures botched. read more

Everyone there is super helpful and the facility is very nice and clean. I've been to a few urgent clinics in the area and this is definitely the best. read more

Wonderful staff. There was only 1 person ahead of me on a mid-day Saturday. They were professional and attentive. Highly recommend.

Came here on a Saturday afternoon because of and ear ache that got bad quick. I came in about 6:30pm. They close at 8 on Saturdays. There were 3 people in the waiting room when I arrived. The receptionist was very friendly and had me fill out minimal paperwork. Within 10 min The nurse called me back. She was thorough and patient. I saw Dr Wiitala. She was personal and friendly. She talked me through what was wrong and ask for my preferences in meds since I would be traveling soon. When she brought back my paperwork to in life prescriptions, she also brought back a coupon and noted that even with insurance the ear drops can be costly! This is a great office. Clean, respectful, and responsive. read more

Not a good experience.. I am not sure why doctor prescribed anti biotic even though my urine tests show no inflammation...

Never have to wait very long. I love the doctors here! Everyone on the staff is friendly and professional.

Go anywhere else if you can. Had a scheduled covid test appointment for pre-surgery screening for my 6 year old. 2 hours later, after the clinic has closed we are still waiting to speak to the doctor - the test was done an hour prior. Even though they booked the appt they don't have relevant surgery center info so need to call back - tomorrow because they are already closed. Walked out without seeing dr because even the staff was surprised she hadn't bothered to see us yet and we don't need anything from her anyways. Totally absurd. read more

My daughter, after getting back from Miami, was feeling horrible. Immediately went to this establishment for care and was mistreated horribly by one of their doctor's. She was ridiculed for getting on an airplane feeling the way she was feeling, yet provided no assistance. She was informed that they don't test for Cornavirus unless she was recently overseas. The doctor then proceeded to take a throat culture to test for strep, yelling at her and and belittling her the entire time, while horribly stabbing her in the throat for the throat culture, then did the same in her nose for a flu testing, stabbing her so horribly in the nose that he caused her a horrible bloody nose right their on the table. He then just up and left, without even giving her a towel to help stop the bleeding. At that point a different doctor came into the room and was astonished by what had happened and provided her with paper towels to help stop the bleeding. This is absolutely the most horrifying and inexcusable actions from a health care provider. People come to you for help, when they are at their worst, and this is how they are treated? Your a DOCTOR, your supposed to care for your patients, not insult and assault them. Unbelievable. read more

Excellent care by excellent professionals! Walk in or check in online. Clean and new facility! Would highly recommend! I saw Dr. Isaac he was exceptional. Very caring, great bedside manners, took his time. read more

This was my first time going to this urgent care. The doctor I saw was Dr. Seneriches. She was extremely caring, thoughtful and funny. I would definitely recommend this location to anyone in need. read more

Negative experience. I visited CareNow and was misdiagnosed and prescribed medication for something I didn't even have. I was getting sicker as the days passed and ended up having to go to my primary doctor to be correctly diagnosed and medicated. Stuck with medical bills for nothing! It's a shame as a patient you can't trust a doctor to provide the proper care. read more

My recent visit was very smooth. I wasn't sure which Urgent care office to visit, so ended up selecting CareNow because of the positive reviews. I signed in online before going and they called me in less than a minute to confirm that I was coming. They informed me that there was a small wait and that, if I waited and came in 5 or 10 minutes, I would be able to be served more quickly. Sure enough, I got there and I was immediately greeted by the receptionist. I filled in a couple of short forms (because I did the rest online) and I wasn't sitting down for more than a minute when they came to get me. The nurse was extremely friendly and attentive. The doctor, Dr. John Wierzbicki, came almost right after the nurse left and was very patient and answered all of my questions. He told me that he didn't believe I needed antibiotics, but he wrote me a prescription just in case my condition degraded since it was worse some days than others. I appreciate that approach because it prevents a patient from having to go back if the symptoms continue to become worse. I ended up not needing the antibiotics, but just having it as an option was much appreciated. The next day they called me just to check and make sure that my condition hadn't become worse. Overall, an incredible experience. read more

It's 9:30 at night and I came here not feeling well at all but then I met Dr. Seneriches. She is very knowledgeable and professional, knows exactly what she is talking about. she is sooooooo funny and totally made my night. Loved her; I wanna be her when I grow up read more

This is the third time I have used CareNow in Potomac Run Plaza/Sterling. Each time I have been impressed with the "best practice" policies in place for quick processing of the patient, excellent medical attention and treatment, excellent record keeping and cleanliness, and the ability to purchase many prescribed medications on premises, without the need to make a second stop at the drugstore. Today we saw Dr. Isaac, with 9 years of urgent care experience. In and out in less than one hour. Waited less than 15 minutes to be seen for excellent care. Ample parking. read more

I had to take my mom to urgent care due to a really bad allergic reaction she had all over her body, which eventually led to her feeling sick, weak, dizzy, and muscle aches. I decided to take her to this urgent care due to the good reviews, and I'm glad I did! There's a lot of available parking, the place is clean, spacious, and we were greeted immediately upon walking in. The lady at the front desk was super nice and helpful. There were about 2-3 people ahead of us. I figured it would take a long time to get called in because we didn't have an appointment but it didn't take long at all. We probably waited about 15-20 minutes before they called us. We were in and out within an hour. Dr. Isaac examined my mom, asked a bunch of questions, and proceeded to provide my mom a prescription for steroids due to her allergic reaction. He was nice and attentive. I highly recommend this place! read more

Terrible place and terrible care of the customer. Super sneaky in terms of payment. They say they do accept the insurance, then say the doctor who works in that office does not accept the insurance and now I have to pay the full amount and it's my responsibility to know it. On top of that the billing department is very unprofessional and rude. The person who I talked kept interrupting me and overall was very rude. Expect to be blamed that you misspell you own last name. This is just an example. Be aware!! Do not go to this place! read more

Sprained my ankle but wanted to make sure it wasn't anything more serious. We were taken to a room right away, seen by a Dr right away, then taken to get an xray. We had the results, diagnosis and treatment plan all wrapped up in less than an hour(prob closer to 45 mins). It was great! read more

Needed Urgent Care on a Sunday and used web check-in, which was both easy and convenient. Additionally, the front desk person, nurse, and physician were all outstanding - and the follow-up call was a nice touch! There was virtually no wait time, and the facility was bright, airy, neat, and clean. I would not hesitate to go back if needed. Thanks, and keep up the good work! read more

The ownership understood the problem and adjusted the bill eventually.

They don't seem knowledgeable about the practice. I went there with one of my daughters and the doctor didn't prescribe what she needed. As a mother I knew something was not right so I went to a different clinic and I was right, she needed medication and the doctor at care now said that my daughter was fine when she was not. read more

Professional staff, excellent patient representatives, kind and caring back staff!! (nurse and Dr.) Highly recommend this place. Accepts a variety of insurances, and the patient representative will tell you as soon as she knows your benefits for your insurance, and tell you honesty if your insurance will cover a majority of your office visit!!! If you have a deductible you most likely will get billed to met the deductible and that is A-OK! But other than that, I would absolutely go to this location and others of Care Now Urgent Care's when I need to for my next sick visit. Medication is on site, and if they do not have the prescription, they will send it to your desire pharmacy. Thanks so much Care Now, greatly appreciated. read more

This is the first time I've ever been to this place but I was simply blown away by the attention, concern and courtesy of everybody I encountered. They diagnosed my issue quickly and accurately and prescribed exactly the right course of treatment. I give this place lots of thumbs up! read more

Incredible customer service. Pleasant and friendly from reception to nurses to doctor. Very clean and working TVs in lobby and in exam rooms while you wait- but the wait time was very minimal. read more

We brought our 2 year old son here late this summer because he fell backwards and split the back of his head on the corner of the table. The wait was minimal, they processed all of our paperwork very quickly and were very friendly. It turned out that our son needed two staples, we were hoping they could glue it or do anything other than staples. They put in the staples, one was perfect, I wasn't a huge fan of the placement of the other. We were told to return in 5-7 days to get them removed. We returned on day 5 and they could only get one out and weren't able to get under the scab for the other. They told us that we should wait until 10-14 days but no longer and try to get the scab off so they can see it/get under it to pull it out. They also gave us the tools in case my husband was able to pull it out once the scab was up. Around day 12-14, we were able to get the scab off but realized that the skin had grown over the staple which is why they couldn't get it out due to the bad placement of it. I then took him to Fairfax Children's Hospital ER because CareNow couldn't get it out and I didn't trust their ability to handle it this time around. The doctors were shocked about our experience and that they waited so long before having us come in to get it out and that they couldn't get one of them out and told us to just wait longer. A 45 minute procedure of digging in his head while I had to hold him screaming and crying, more trauma than I ever wanted my 2 year old to go through, and a $420 hospital bill later, the staple was out. Do NOT go to this place for wound repair, just spare yourself and go to the ER (and we highly recommend Inova Children's Hospital in Fairfax) with professionally trained pediatric doctors to get it done right the first time. My son is just now, almost 4 months later, calm when we go to the doctor because of all of the trauma, stress/anxiety and pain he went through because of CareNow. read more

Like other reviewers, I was surprised by how good this place is. I've been to a number of other urgent care centers over the years, but this one was by far the best. It's super clean. The lady at the front desk was both professional and friendly. The nurse was good, and the doctor was great. He listened well, provided a comprehensive treatment plan for getting me better, including an in-office nebulizer treatment to get me started. He also was very concerned that I be able to get my remaining medications and start them right away so he quickly phoned the pharmacy shortly before they closed to make sure I got what I needed. My best experience ever at an urgent care center, and I'd done pretty well at others I'd picked previously. But I just didn't get this level of care before, and I left feeling very satisfied. One thing...this place was completely empty when I arrived so at least for now, they're perhaps not very busy. But they have internet check-in so you should be able to avoid sitting around for a long time in a waiting room even if they do start getting busier. Also, as far as insurance coverage, I found them through my insurance company's list of preferred providers and verified with them that I would be covered properly. So, unlike someone who posted earlier, I personally have had no problems with billing and don't expect to. read more

CareNow was the perfect urgent care to choose after my mom had a fall last week. With some facial lacerations, and some anxiety, I arrived with my mom who was visiting from out of town. We were greeted promptly and checked in with a very pleasant, professional and calming receptionist. Upon meeting the nurse, we felt more relaxed by her experienced approach and friendly caring demeanor. Dr. Isaac was also very attentive and reassuring. My mom was very impressed by his ability to address her deep lacerations without one flinch of pain! We are so grateful for the excellence of care we received at CareNow. That's our professional opinion... as a former optometrist and the daughter of a retired RN. We would not hesitate to recommend this practice in an emergency... you can even review the conditions that they treat in advance! Thanks CareNow for making a potentially painful accident so much easier! read more

i saw that this happened to someone else on a review and same thing happened to me. they told me my insurance covered everything and turns out it didn't and they never told me. now i have to pay in full and no one ever warned me and also lied about my insurance covering it. any other urgent care has been honest and helpful but this care now is terrible read more

Brought my grandson here this morning after a feverish night, as our son and daughter-in-law are taking a long-overdue short vacation. Our daughter-in-law texted a photo of the insurance card and gave verbal permission over the phone for treatment to CareNow. The receptionist was pleasant and efficient and we saw the doctor quickly. The nurse was also very nice, but I can't say enough good things about Dr. Seneriches! Our grandson is shy and was in pain with an ear infection, but she was wonderful with him. She is friendly, approachable, and has a great bedside manner. I highly recommend this urgent care center, its receptionist and nurse, and Dr. Seneriches! read more

Very attentive staff! They looked after me immediately and had me stay until I was able to drive. Dr. Seneriches in particular was friendly and thorough. read more

I don't usually write reviews unless I have been disappointed or impressed, and I can honestly say I was impressed with the service I received at CareNow. I visited this facility on a Sunday morning because of a horrible cough and sore throat. When I submitted my paperwork I was pleased to find out they accepted my healthcare plan (Blue Cross and Blue Shields). I was in the waiting room for about 10 minutes before being brought back to a treatment room. I saw Dr. Isaac Malak who was very friendly and engaging; qualities that are difficult to come by in doctors these days. After examining me he prescribed me antibiotics and a cough suppressant. He gave me the choice of either filing the prescription at my pharmacy, or he could sell me the generic version of the drug at the clinic. I chose to purchase the prescription directly from the clinic to save me the hassle of filling the prescription at Walgreens- a process that usually takes me hours and leaves me angry and frustrated. I probably paid a few dollars more, but the convenience was well worth the extra few dollars. After having this stress-free visit to CareNow, what really caused me to write this review was the follow-up. I actually had someone from the clinic call me on Monday to check on my progress--what Urgent Care facility actually checks up on their patients! Well done CareNow, I will definitely be referring you to others! read more

I visited CareNow on a Friday about noon; I was greeted warmly by the receptionist who asked me to fill out various forms and offered assistance should I have questions. The ambiance was pleasant, the office immaculate, nicely decorated with plenty of space for patients. Within a few minutes I was seen by a staff member who took my vitals, history, etc. After a few more minutes Dr. Malak Isaac entered and we chatted for a while, he examined me and after some tests determined my ailment. Dr. Isaac was kind, gentle, insightful and thorough -- just the sort of professional one wants to work with when one feels ill. (He remarked that the previous urgent care office I had visited in Maryland had prescribed an insufficiently potent medication and indicated that what he was recommending was far more powerful and would do the job.) He offered to call in a prescription to a local pharmacy; he also said his office could supply me the antibiotics I needed for a flat fee. I opted for the latter as it saved me some time. Overall I was very pleased with CareNow: all diagnostic tests were performed at the clinic (a staff member phoned me on Sunday to let me know the results of some blood work, which I thought was considerate), the manner in which I was greeted by the competent and friendly receptionist (I am old and do not require much hand holding, so I share this observation for those for whom such interpersonal dynamics are important), and most of all by the skilled and accomplished Dr. Isaac, whom I recommend without reservation. read more