Had an emergency and had to use the restroom. Lady at the front desk was rude and said I couldn't and told me to try Starbucks. Seems like they don't care about people here. read more

5/5 Experience at CareNow Urgent Care in Austin While visiting Austin for a bachelorette trip, I had a bit of an unexpected accident at the lake. I accidentally kicked a (thankfully off) boat propeller while swimming and ended up with a pretty deep laceration on my right foot. As soon as I could, I made my way to CareNow Urgent Care; and I'm so grateful I did. From the moment I walked in, the staff was incredibly helpful. The receptionist quickly got me checked in and even looked up my insurance from California. Although I'll need to submit the bill myself, they gave me all the information I needed to request an itemized receipt right away, which made the process much easier. Dr. Estela Mota Garcia took care of me, and she was absolutely wonderful. She was kind, attentive, and gentle throughout the procedure. She made sure my foot was completely numb before stitching it up. I was also given a tetanus shot since I wasn't up to date, and they prescribed me an antibiotic to pick up the same day; which gave me peace of mind as I continued my trip. No one wants to end up in urgent care, especially on vacation, but this visit was efficient, compassionate, and left me feeling genuinely cared for. Thank you to everyone at CareNow for turning an unfortunate moment into a positive experience. Until next time, Austin! read more

CareNow Urgent Care - Austin - Urgent Care Near Me - Austin, Texas

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Though it was a small wait before getting seen, I had an amazing nurse named Desire that really showed me a lot of support to get through my appointment. read more

We recently move to this area and had a truly awful experience. I arrived unable to put any weight on my left foot, in tears and clearly in intense pain. As my fiancé helped me into the building, the staff simply looked stared at us from behind the glass without offering any assistance. From the moment we walked in, the tone and treatment from staff have been shockingly unkind. There has been no bedside manner, no empathy, and no regard for how patients are feeling--especially those in visible distress. I'm honestly astounded that an urgent care center would operate this way. Finally, I got called and they wouldn't let my fiancé come back with me until I said I wouldn't go back without him. When I asked how long one of the staff members had been working there, I was told, "I don't have to answer that." When my fiancé asked, "Is there a reason no one has spoken kindly to us since we got here?" I tried to request to speak with a doctor. The individual's response was, "I'm just going to walk out because I'm not going to handle this." This was after I had already been brought into the room and spoken to in a completely disrespectful tone--despite being in clear, overwhelming pain. No one asked how I was, introduced themselves or explained what was happening along the process. This is not how healthcare professionals who are meant to care for people should behave. read more

Like many others, I spent time during the Thanksgiving weekend visiting with family members out of town. Instead of self-quarantining when I returned home, I decided to get a Covid test to determine whether or not I had been exposed (we were careful I can't be certain there wasn't someone in the group who was a carrier or had been exposed or was asymptomatic). I was able to make an appointment on-line and, about an hour prior to my selected time, I received an email and text with a short questionnaire to complete. About 30 minutes after I returned the questionnaire, I was told to come into the clinic. When I arrived, there were cars in the (**free parking**) parking lot but the only person inside was the receptionist. Also, the lobby was sparkly clean to the point that the nice furniture looked completely unused. I didn't get to sit on any of those cute chairs either, as I was immediately taken back to an exam room. More questions, vitals, and then a nurse swabbed my nasal passages. I have to report that this was NOT the horrible experience I had anticipated. The swabs were only slightly longer than a regular Q-Tip, not the 3-foot-long ones of my nightmares, and it was over in less than a minute. I was given information about how the results would be posted on their patient portal and given that link. Easy-peasy! Also, I am a "senior," so Medicare covers the test 100%. Just a follow-up note: My test results came back quickly--the day after I was at the clinic. They had explained it might take as long as 3 days to get the results but I was relieved to get the good results more quickly. read more

If I could give this facility 0 stars, I would. The front desk is extremely misleading on wait times. There is nobody in the lobby and they claim that the doctor is busy. As I was being told this, the medical assistants and doctor were behind her desk (I could see them through the window) on their phones and laughing. I informed them that I had a flight to catch overseas for a family emergency in a few hours. This clinic did not accommodate whatsoever, in fact the staffs body language left me feeling inappropriate for even asking if there was any way to be seen sooner given the restriction on times. To note, I also have worked in health care for over 7 years. In general, this was an overall unpleasant experience. read more

Wish I could give a negative rating. Was told I don't have a broken foot (not even by an in-house doctor! They send scans out to someone else to look at), but the treatment would be the same whether a sprain or broken, and I was sent home in a post op shoe with crutches, encouraged to try walking with it once the swelling subsided. Pain persisted and I got not one, but two second opinions, and they both confirmed the fracture and instructed me that I needed a hard cast, not anything that allows movement. Can't speak on the insurance nightmare that many people mention (although completely worried for this as well), but the main purpose of this center is to provide medical advice and they couldn't even do that. read more

Stopped in for a strep test. The staff was as accommodating as they were kind. The wait time was reasonable and the I was frequently updated of my place in the queue. The facilities were clean and you can tell the place is well-kept. The nurses at this location are some of the nicest, most attentive nurses I've encountered in an Urgent Care facility! I'd highly recommend this location if you're in need of care in the Austin area read more

Just don't go! I have had multiple issues with CareNow, each worse than the last: I went to CareNow for a cut on my forehead, just to make sure it didn't need stitches. I had already stopped the bleeding with Woundseal, an over-the-counter wound-sealing powder I had in my first aid kit. The person taking care of me was not familiar with this product and removed it, reopening the wound. Then she glued it - along with some of my hair. Apparently I didn't need stitches, but I now have a slight scar from this superficial wound. Her solution, it seems to me, was not very elegant. Next, I was charged $519 for this gluing of a superficial wound. I verified ahead of time that they accepted my insurance, yet I was charged this exorbitant fee. After receiving the bill, I disputed it immediately and called several times in an attempt to get an explanation of the charges. They refused to provide a breakdown of their services. So when that approach got me nowhere, I asked to speak to a supervisor. I was not given that opportunity, but I was told that someone named Bill T. would call me back. They wouldn't give me his full name. And he never did call me back. I finally turned to the health advocates available through my healthcare benefits. Their sole purpose is to handle issues like these on behalf of patients. They too tried to get a breakdown of the costs. They tried for months to reach someone but, like me, got nowhere. In the meantime, I sent CareNow a partial payment to show a good-faith effort on my part. Then, when my health advocates gave up and it was clear that I wasn't going to win the battle, I went to the CareNow website to pay the remainder. It showed that my account had a zero balance. But since they hadn't contacted me that the balance had been waived, I didn't trust that. I went ahead and paid the bill by mail. A few days later I got a letter from a collections agency, MedCredit. Despite ongoing communication with CareNow and a partial payment, they had turned my account over to this company and were no longer dealing with it. I called CareNow to find out why they had submitted me to collections, and they said it was "their policy." At no time was this "policy" communicated to me. Being turned over to collections of course means that you have a nasty smear on your credit report. I told CareNow that I had already sent them the payment, but they said they hadn't received it but could take the payment over the phone. They said they would then refund me the additional payment I had sent them, but it would take 4-6 weeks. In short, I wish I hadn't gone to CareNow. They did a hack job on my wound, they charged me an exorbitant fee for it, and then they turned me over to collections with no warning, even though I had made a partial payment and was still in communication with them. They may provide "care now," but the headaches they caused have lasted for months. Is zero stars an option? read more

The provider here is amazing. I highly recommend this urgent care if you are in need of assistance.

Nurse was nice but women at front was very unprofessional and yelled at me serval times when I simply asked if they had ETA. I waited over an hour for what was supposed to be a quick rapid fire test. read more

I had to go there recently. Everyone was super nice and helpful. I will return should I require Urgent Care in the future.

This office and/or clinical staff mishandled my lab order such that the same labs were unnecessarily requested twice. Then one of the labs wasn't covered by insurance (twice), so I got a bill. The insurance company said it was an unusual request that the clinic should have known wouldn't be covered anyway, except in very rare circumstances. I made several calls to the clinic, the lab, and my insurance provider to try to understand how it could be straightened out, and ultimately the clinic needed to get in touch with the lab. However, the woman I spoke with at this clinic location clearly wanted to get me off the phone quickly and became very rude when I asked for help with this problem (that they created). She claimed they had no actual records of the order, the problem was solely with my insurance, and that I was the one who requested the labs, not the doctor! Any attempts to get more detailed information were met with more exasperation, and she eventually hung up on me! With no way to resolve their error, I was forced to pay the bill. read more

I would give 0 stars if I could. They misdiagnosed my shingles for dermatitis and I've been living in excruciating pain the past few days. I'm never going to a carenow urgent care ever again. Community college doctors work here. read more

Very rude front desk and they lied to me about not being able to contact the Dr, when I needed some info for myself. I know this because I made another call within 30 minutes and she was able to contact the Dr and get an answer to a different question that was to their benefit !! You are left hanging without information and at their mercy even for things that really can't wait, medically speaking !!! The Google reviews are misleading !! read more

DON'T waste your time at this urgent care facility. Not only do they not know definition of urgent, they are completely unmotivated to see patients. The owner should be ashamed. Two hours AFTER my scheduled appointment, here I sit in an exam room with no one attending to my problem. Worse is that the people that work here act like it's high school lunch hour... Shameful what urgent cares get away with. BTW: The waiting room was empty when I arrived. read more

Drugs being shot up in the waiting room restroom. Staff is terrible at patient care. Overall terrible service. read more

CareNow Urgent Care - Austin - Drugs being shot up in the waiting room bathroom. - Urgent Care Near Me - Austin, Texas

I visited this urgent care due to a lot of abdomen pain and they diagnosed me with a urinary tract infection. I'm a male, so that's very unusual. I found myself in the ER having emergency surgery on my stomach 2 days later. Would not recommend anyone attend this clinic if you want to know what's actually wrong with you. read more

This was the most unprofessional CareNow experience I've ever had, I recommend going to a different location or using a different urgent care center if possible. When I walked in there were no employees in sight and after 5 minutes a bewildered nurse came out to assist me. She made sure to answer several phone calls before attending to my needs. When I told her that I was referred to the location from another care center and was assured that there was no wait, she laughed, LAUGHED and said "yeah that's not going to be possible," and didn't offer and consolation or solution. Terrible, terrible start to my day and please stay away from this location! Awful! read more

So this useless Dr that is here today comes in the exam after 90 minutes of me waiting. He sits down and goes over my medical history and then tells me he will not pass my DOT physical because of a medication I take and previous leg history. I say ok and get up to go and he tells me to wait on paperwork. I get the paperwork and this jack ass puts on the forms I refused exam after medical history review, what is the point of the exam if I am not going to pass. Ridiculous idiot that calls him self a dr, but he works here so that tells you what type of dr he is. He can't hack it doing real dr stuff so he sits here in this place. read more

This is the worst doctors office/urgent care I've ever been to. The doctor legitimately seems to know next to nothing & has zero desire to actually help. I've been twice and will go far out of my way to avoid this place next time. read more

Awfully run urgent care, even when they text you to come in for an appointment you wait over 1.5 hrs in the waiting room then wait more in the room to see an actual doctor. Plenty of other places to go in town avoid this place! read more

This location usually closes at 8 pm. Their hours on their website and on google say 8 pm. But when I showed up at 5:30 they were closed and told me that they are on "summer hours" and close at 5. Isn't the point of urgent care that they're open later than a regular doctors office? Never heard of an urgent care that closed at 5. Not to mention it's very rude to not update the website, so now you have sick people coming to this location needing care and being turned away. Clearly an unorganized and poorly managed location. read more

we had a terrible experience here. After waiting 2 hours we still had not seen a doctor or gotten the results from my strep test. He didn't even see a nurse- he was an X-ray tech. Terrible care and terrible timing. going home worse than when I showed up. They wouldn't even call us with the results of the strep test even though we had to leave. It is not our fault we had prior commitments and they simply could have come in and told us our results which would have taken less than 2 seconds. This is a waste of your time and money. They charged us $180 for nothing read more

Went for a Covid test. They let you waste a ton of time filling out online registration. Filling out in office registration and then tell you they don't have the test available. Check before you waste your time going here. read more

I've tried really hard not to write this post as I have had really good experiences with other care now in the past. I also really like the actual doctor at this location. However the systems and front staff are hard to overcome. The first experience they didn't answer the phone all day over a 5-6 hour period and there was no one at the front desk for a long time when I arrived. Then this time I put in all my information for a telehealth appointment. I called after I didn't hear anything for 2 hours and they said they were not sure when the telehealth group came in. Literally no one called me. So 24 hours later I decided to use their call ahead system, which is supposed to notify you when you can come in. It works great at other care nows, not this one. It doesn't work. I got the text to come in and the wait is an hour + and I am after all the walk ins. It makes zero difference. If you have no other options, my advice is to go at the end of the day. read more

I've been going to carenow for a year now at a different location which is currently closed bc they are understaffed so I had to go to this one (my employer is partnered with them to provide Covid testing for our employees paid for by the company). I went 2 weeks ago and had a decent experience and then I went again 1/23/22 and showed them the form that I give them EVERY TIME I go showing that the tests will be billed to my employer. The front desk lady was rude and when I finally got called back (2 hours after my web check in) the nurse was very rude and made it seem like everyone who was there was an inconvenience and was just in a rush to get everyone out. She tells me that I'm gonna have to pay bc the form I provided didn't have my name so I told her no problem you just fill in the blanks with my information. She then proceeded to tell me that they can't do that (which is bullshit bc They do it ALL THE TIME). I was already pretty sure that I had Covid after my son had tested positive and I started to experience symptoms but I needed confirmation for work. She gets the swab AND BARELY TOUCHES THE INSIDE OF MY NOSE WITH IT. SHE TOUCHED MY UPPER LIP MORE THAN SHE DID MY NOSE. So after that I assumed it would come back negative due to her swabbing me incorrectly. 20 mins later she comes in and throws my results at me and says "okay you're negative have a good day." I knew it was a bullshit negative bc I felt like shit. Went back and home and just kept feeling worse and worse so I ordered some at home tests that were delivered to me within 15 mins of ordering them and sure enough I was positive! I would give this place 0 stars if I could. Extremely rude and incompetent staff who don't give a shit about their patients and just want to get everyone in n out as fast as they can. I will be finding a way to report them to health officials bc if you're going to be that rude and not do your job correctly especially during this pandemic then you DO NOT need to be working in healthcare period. Thankfully I tested myself with the at home tests before exposing myself to others outside of my home and potentially getting someone else sick! (Friends, coworkers, etc) I will not be returning to this location and I advise anyone to either try a different urgent care all together or just a different carenow location bc the staff here are ignorant. read more