I have been trying to get information about a charge for $43.50 (Laboratory) . I took my husband to…read moreER in Seton Southwest; he did not want to be treated without an idea of how much the visit would cost. After 20 minutes fighting to have a estimation, someone said the amount of $$ and he decided to leave without being treated. I have been trying to get information about this charge, but they don't keep record of me being authorized so they can talk to me; I work 8 to 5 ; I don't have him with me to authorize each time I call asking them to explain the charge for a "ghost service". Just be careful driving by 1826. You might get a bill! Thankful for the person who gave us a figure.

Nothing is more important to me than being seen quickly when someone I love is suffering. Recently…read moreit was my turn to be in the health crisis. When the ambulance asked where I wanted to go, i knew from previous experience that Ascension Seton was the only place I wanted to go. Fortunately the emergency was an IV and antibiotics so a quick turnaround but I felt well taken care of and was confident in the diagnosis due to the thorough testing and information.

The time they told me I would be seen was 50min after. This has happened twice to me now…read more Additionally, once we were seen both times I've been in there after the doctor left we waited in the room forever until I finally went out of the room and said uhh can we leave? And they were like oh yeah here's your paperwork. Poor communication.

Reckless and Dangerous Experience at Baylor Scott and White Urgent Care…read more I scheduled an appointment through the Baylor Scott and White app, believing I would receive care at a clinic that was fully part of the Baylor Scott and White network. When I arrived, I was shocked to learn they did not have access to the Baylor Scott and White system. Even more confusing, the building only had signage for Baylor Scott and White Urgent Care. There was no mention of NextCare or any indication that this was operated by a third party. From a patient's perspective, there was no reason to assume this was anything but a regular Baylor Scott and White facility. I came in with intense lower abdominal pain. During the brief evaluation, the provider stated it could be my appendix. That alone should have triggered immediate escalation, lab testing, or at minimum a referral to the emergency room. Instead, I was sent home with nothing but a prescription for a muscle relaxer. There were no labs, no imaging, and no follow-up instructions. I was in the same amount of pain I came in with, but now with a medication that could have masked the symptoms of a serious emergency. Thankfully, I trusted my instincts. About fifteen minutes later, I went to the Baylor Scott and White Clinic on Slaughter. The staff there took my condition seriously and quickly referred me to the emergency room. A CT scan confirmed I had acute appendicitis. I underwent emergency surgery to have my appendix removed later that day. Had I followed the guidance of the first provider and taken the muscle relaxer to rest at home, my appendix could have ruptured. That kind of delay could have led to a life-threatening infection. This was not just a poor experience. It was dangerous and could have resulted in serious harm. The most concerning part is that the provider openly acknowledged the possibility of appendicitis but still made the decision to send me home without running a single test. That is unacceptable. Masking the pain of a potentially fatal condition rather than investigating it further shows a complete lack of clinical judgment. I will be speaking with a patient ombudsman and formally submitting a complaint to Baylor Scott and White leadership. The fact that their app directed me to this location and their name is on the building means the care that happens there reflects directly on them. Patients should not be misled into thinking they are receiving Baylor Scott and White care when they are not. There needs to be full transparency about who is providing care and what services are actually available at the location. This experience was extremely unsettling. I trusted the Baylor Scott and White name and almost suffered the consequences of that trust being misplaced. I hope this review serves as a warning to others and as a call for change within the system. Patients deserve competent, transparent, and safe medical care. I nearly did not receive it.

My 5-year-old son, who is unvaccinated (due to medical complications ) for pertussis, was seen…read morehere. He has had violent coughing fits for 6 days, some ending in vomiting, with clear mucus, and gasping for air, no fever or other symptoms. We informed Dr. Snyder of recent travel to the Big Island, where pertussis is circulating. Despite this, she refused to prescribe antibiotics. This contradicts CDC guidance for presumptive treatment and left my child and our community at risk. I told her we were switching pediatricians to someone near our home since his was almost 2 hours away so we needed something to start him on. Although the doctor was informed I was told to "follow up with one" or "go to a different hospital that does that kind of testing." No referral or concrete next step was offered. This represents not only a failure to act on clear CDC guidance, but also a failure to ensure appropriate continuity of care for a symptomatic, unvaccinated minor. While I can appreciate that she is a doctor that doesnt just throw antibiotics at children, this is a different case, and the fact that my son isn't vaccinated should have been treated more seriously. This would have been his second ever antibiotic but because we are with him and know this cough isnt normal we felt the antibiotic would be a smart choice. I called her again and she still refused. Requesting that we take him somewhere else, as if everyone can afford another doctor visit. I will be requesting an investigation into the clinical decision-making.

Dr. Snyder and her team of nurses were so sweet the whole visit. So impressed and will be…read morerecommending them to anybody in need!

Treated so well!! Staff was professional. They only have board certified emergency physicians…read moreunlike other Free Standing ER's which often use moon lighting family doctors.

From the owner: Outpatient rehabilitation therapy provides non-residential diagnostic, therapeutic, and restorative…read moreservices to patients recovering from illness, injury, or disability to help them regain function and improve their quality of life.

Let me start with getting an appointment. I needed to see a Podiatrist so I called Baylor Scott and…read moreWhite because my insurance recommended them. I called and it took a while to get through as it's automated at first and you have to wait to speak with a live person. Once I did I got a person that answered the phone he told me that he was in training. He did a good job communicating but told me I'd get a call back within 24 hours. Unfortunately I missed the call back so I had to start the whole process over. I called again and spoke with a friendly and patient woman who booked me an appointment for the next day. Driving in was not a problem. There is a garage for parking. I found a spot and walked in. I wasn't sure where to go and asked the person working the desk on the first floor. She told me to take the elevator to the second floor. When I got there I noticed that the waiting area is clean, bright, and in a large space. I had a brief wait and then someone called me over. She checked me in and I paid. It was fairly quick and the person I spoke to was friendly. After paying she told me to sit and wait until they could get me in for X-rays and then a room. I waited for about 20 minutes and then a woman called my name. After my name was called I met two women who took me to get X-rays on my foot. They were both friendly. One of the women was guiding me through the process while the other was working on the the computer and checking the scans. It was actually very fast. After the x-rays, I was taken to an exam room. I waited less than five minutes and another woman came into the room. She asked me questions about my visit and medical history and then told me that the doctor would see me soon. I waited less than a minute and then the doctor walked into the room. He was very friendly and professional. He introduced himself and we talked about my medical history and why I was there. He then examined my foot and we went from there. He sent me off with some options and a plan for future treatment if necessary. Overall I had a mostly positive experience at Baylor Scott and White. My only frustration was with the automated answering system and wait to get a live person on the phone. Other than that the parking lot was convenient, the office was clean and bright and everyone that worked there was friendly and professional.

Since Baylor Scott & White took over my long time family Doctors Practice Dr.Kim Warfield customer…read moreservice is no longer existing . I spent my whole lunch hour trying to connect to her office had to listen to all of the recordings, prompts, and surveys about rating the service called 5 times and was hung up on when the representative said they were transferring me, then finally a woman said they might be at lunch.. I loved my doctor she has been wonderful I have been a patient over 20 years But the system you folks have in place now does not work.Not about customer service. Wish she wasn't with Baylir Scott & White now I have yo drive across town to ask my doctor office a question.How on earth is that helpful to me?

I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

I've visited Ally twice within a month, and both experiences were significantly better than other…read moreERs and community care centers I've been to. First Visit: I had been dealing with a respiratory tract infection for almost 30 days and had already been treated by another community care center. Since I had a trip planned, I wanted to confirm whether I was still contagious. After completing my paperwork, I was called in quickly. The doctor reviewed my symptoms--fever that came and went, a bad cough, and throat discomfort. She checked my vitals, body temperature, and BP, which were all normal at that moment. Since I had already completed a round of antibiotics, she advised me to let my body fight the infection, reassuring me that I was no longer contagious. That was a relief, and I left Ally without being charged. Second Visit: After returning from my trip to California, I came back to Ally with a 103°F fever, severe body aches, extreme fatigue, and a baddd cough. This time, they ran every available test for infections and viruses, which confirmed that I had Influenza A, Influenza B, and COVID-19 and Respiratory Tract Infection. Unfortunately, since I had been sick for over a week, the doctor explained that antiviral medication wouldn't be effective. But they saw how severe my cough was, they prescribed an inhaler and cough medication to help manage my symptoms. I was charged $220 but that was in my best interest there are several other options which you can decide accordingly. What I appreciate most about Ally is that they are upfront about costs. Unlike other ERs that seem to prioritize billing over patient care, they inform you of pricing in advance, giving you the option to accept or decline services based on what's in your best interest. I honestly trust them more than my own physician at this point. I once took a friend to another ER where she tested positive for the flu. All they did was checked her vitals and BP before prescribing medication. Later she received a bill for $1,000. I was very ill at the time, so I do not have any pictures of Ally. However, I've attached a screenshot as proof of my visit.

Vic Complete Care Westlake is the absolute best! We have gone too many times to count and they…read morealways provide quality, efficient and adorable care. They have been able to give us medicine on site if it's late and the MD always calls the next day or two to check in. Parking is easy and the wait times have never been too long. I really appreciate having this place nearby!

We had an exceptional experience at Vik Complete Care early this morning around 4:30am for severe…read moredehydration. We were taken to a room within 5 minutes and greeted by two nurses who immediately began consultation and setting up the IV. I love how quick the discharge process was -- they make it so simple for you. Shoutout to Colin and Sherry, they are the best nurses we have come across and that says a lot given we are in an ER every few months. They are very great at making you feel heard and overall just amazingly nice people. The best of the best. Dr. Wright was very knowledgeable and just as respectful/nice as the nurses. Dr. Wright spent the time with us that a lot of medical providers fail to do. He explained options, possible effects, and helped us with decision making. He never made us feel like he was in a rush. He listened and advised. Thank you for that. Overall, we were taken very good care of at Vik Complete Care and will certainly choose this location in the future. Thank you thank you thank you to Colin, Sherry, and Dr. Wright. You all helped make a terrible day a brighter one, and we greatly appreciate your kindness and thoroughness during our visit.

My second time here and Sarah D got me in quickly. I was taken care of quickly in less than an…read morehour. Better than the emergency room at Hospitals. Love this place to the max!! Thank you guys for taking care of me!!!

Professionalism and the level of care. I went there for a Crohn's flareup in much pain. I think I…read morewas the only a patient there, the nurse was rude and it took the doctor over an hour to give me some type of treatment to help relieve the pain which was a medicine that I had at home that I could've taken. So yes, a scam!

This is very unprofessional and unethical doctor, rude staff, avoid at all cost like a plague.read more

this doctor is chasing money, he double charges during annual physicals, very unethical personalityread more

My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

My mother was brought to the ER after suffering from severe diarrhea for two weeks. At the time of…read moreadmission, she was extremely weak and unable to retain any liquids. Despite her visible dehydration and the difficulty staff had establishing an IV, she remained in the ER for approximately four hours without receiving any IV fluids. Before being discharged, she suffered a physical setback, yet she was still sent home. The following day, we were notified that she tested positive for C. diff. It is deeply concerning that a patient in her condition, with what turned out to be a serious infection, was brushed off and discharged while still thirsty and weak. We now have to wait several days to see her primary care physician for follow-up care that should have been initiated or supported by the emergency team. I am disappointed by the lack of effort and the dismissive attitude we encountered during this visit. I would appreciate a review of her case and an explanation as to why standard interventions, such as administering saline fluids, were not provided given her symptoms. We can do better for all patients.