We took my little grand daughter here when she developed a UTI and they were great with her. She…read morehad been abused sexually where she had been before coming to live with us and she had this infection when she got here. She explained she had been abused where she lived before and one of the nurses on duty was calming her by telling her she had been abused also, but while you never completely forget what happened to you, that the pain of it gets easier with time. She was really being sweet with her as she was just 9 years old at the time. My daughter had told me she had gone to this urgent care center because they were able to get you in and out of there pretty fast.

I will never use the emergency room again after going here. They get you in and out in 30 minutes…read moreor less(at least that has been my experience) and you will not have to go in debt paying for the medical services. Being uninsured and having no primary care physician I would either have to sit for hours in the clinics or having a bad back when it would go out the emergency room was where I would go but since being told about River Valley Urgent Care no more emergency room for me. I have saved literally $1000.00's of dollars and a lot of time going here and the doctors and staff have always been wonderful to deal with. The only downfall is they are not open 24 hours a day but unless a matter of life or death I will be staying out of the emergency room and going here.

"Dismissed, Undiagnosed, and Treated Like I Didn't Matter -- This Was Dangerous"…read more It hurts to leave this review because most of the staff at this Baptist Health location has always been outstanding. I've had great care here in the past, especially from someone named Toney, who has always listened and helped me feel better with accurate, compassionate treatment. But what happened on this visit was the complete opposite of that. I came in exhausted, aching, and clearly symptomatic -- telling the nurse that my daughter had just recovered from strep and I was now feeling exactly the same. Instead of being heard, I was immediately dismissed. The nurse barely looked at my throat, ran a quick and careless rapid strep test, and told me it was negative. She didn't even offer the standard 48-hour throat culture, which is the medical protocol when symptoms are present but the rapid test is negative. When I told her, "This isn't how it's usually handled -- when I see Tony when I feel like this," she looked at me and said, "Who's Toney?" I couldn't believe it. I told her he was one of her coworkers the other provider in the office-- someone who works at the same clinic and provides excellent care. Instead of acknowledging that, she looked at me and said, "Well, we're not going to do that because your throat looks fine." I was stunned. I was in pain, being clear about what I needed, and I was completely brushed off by someone who wouldn't listen, wouldn't follow protocol, and wouldn't even acknowledge her own colleague's name -- someone who's helped me before. Still in pain and frustrated, I drove straight to another clinic. They took me seriously, did a proper swab, and sure enough: my test came back positive for strep. When I called Baptist to file a complaint and ask for this nurse's name, they suddenly acted like they didn't know who I meant. That's unacceptable. If you're not going to listen to patients or follow basic protocol, then at least have the accountability to own up to it. I was mistreated, misdiagnosed, and dismissed. But science backed me up -- and I'm speaking up not just for myself, but for everyone else in Crawford County who walks into that clinic and deserves better.

From the owner: When illness or injury strikes, Baptist Health Urgent Care can help get you back to feeling…read moreamazing. Located in the historic city of Van Buren, the second largest city in the Fort Smith Arkansas-Oklahoma Metro area, the urgent care center is located on Fayetteville Rd. across from Mcdonald's. Whether it's a sore throat, flu shot, stitches, or a sports injury, our health team has you and your family covered! We offer three convenient ways to visit: walk-in, Hold My Spot® scheduling, or set up a Telemedicine visit for healthcare from the comfort of your home.

I love this place, because you don't have to wait forever to be seen by a doctor. The nurses,…read moreoffice personnel and doctors they always listen to me even though I can't speak well. They are so patient and ask me to repeat it. I can't stand it when people act like they understand me but they don't. You get absolutely no where when someone pretends like they do. I feel great, because I know they are going to take care of me and a complete stranger at that. If you go through life expecting the best for yourself, this is the place it happens. It is easy to smile and be kind to someone even when you don't feel good and I'll bet you anything you are going to get a smile and kindness back. Thank you staff for helping me and your kindness, when I really needed it. Aqeelah

This MedExpress is usually my choice when I need to go to a Walk-in clinic. The doctors here are…read moregreat and really know what they're talking about. They truly care about helping you. My one complaint is that I always get the same nurse and she has a pretty bad attitude. The first time I dealt with this I thought maybe she was just having a bad day, it happens. But I have been there two other times after that and her attitude never changes. She sort of acts like it's an inconvenience to be helping patients. I'm not sure of her name but she has long dyed reddish hair and always has on cheetah print shoes. I love this MedExpress but I do not appreciate having to deal with bad attitudes when I go there!

Absolutely horrible place. First of all they require the patient to fill out the registration forms…read moreonline while in the lobby, however they have no wifi. I asked the receptionist why they don't have wifi and she stated that the clinic does have wifi however the management won't provide them with the password. They also require a credit card or a debit card on file. Ridiculous and Unethical!! They require the debit card or credit card because if the insurance is slow paying the charges, they steal money from the patient.

They quit taking sooner care. Did not let us know before making appointment. Web site states they…read moretake it.

In and out in 30 minutes. The staff was so sweet. Most painless urgent care experience of my life…read more They are wonderful.

Went in for bad flu-like head congestion. While covid & strep tests were negative, asked for…read moresteroid shot to decrease inflammation in sinuses & very sore throat (due to upcoming work obligations). I was basically THREATENED with financial implications by the prescribing nurse (Athena?). Said she would authorize the shot but would need to chart that it was against her medical advice and insinuated that she would chart to negate the insurance coverage of my care such that I would have to pay out of pocket... making the snide remark, "people usually like to know when the insurance company is going charge them out of pocket". I have been a physical therapist for 19 years and have never been treated so poorly by another medical person. Patients do not deserve the kind of care that comes with that sort of bias and distain for patients that have some medical knowledge themselves. Do yourself a favor and take your healthcare dollars else ware. They are not worth any where close to their 4.8 google rating.

Went in two separate times during the weekday and each time there was only one patient before me…read more Filled out paperwork, was seen by a nurse practitioner ( female the first time male the second time), had an extensive thorough exam, given a prescription and paid; I was out the door in 20 - 30 mins. I'm a retired nurse and I can be a very assertive/aggressive patient if I believe that things aren't being done right. I felt at ease seeing that I was being taken care of by competent and professional staff. I was really impressed that they actually looked at my history and notes from my previous visit. They addressed all my questions and concerns; I was very pleased with my overall experience.

I took my Girlfriend there on a Sunday for severe back pain , paid the Hundred bucks they said is…read moreall it would cost if paid up front ( later billed my Girlfriend for about 30 bucks more ) , and never saw a Dr. A Nurse came in and Diagnosed her, treated and released her. Seems like a lot of money for not even seeing a Doctor, and then Billing after they said we were paid in full. Angry ,Disappointed, and her issue remains. Chad