I've been represented by this law firm twice before this case and had a great experience, so I felt…read morecomfortable enough to work with them again. Unfortunately, communication has significantly deteriorated to the point where there virtually is none. Because of this, I do not recommend them.
No one is rude when you speak to them, but the issue is speaking with anyone. Outside of my initial intake and maybe 1 or 2 calls within those following weeks, I could never get anyone on the phone, to return my calls, emails, or text messages. When I'd call, the majority of the time it would go to voicemail regardless of the option I chose- case manager, operator, attorney. I couldn't get anyone.
If I did get someone on the phone, it was never my case manager. I would explain to the person on the phone (likely an operator) that I had questions or would like an update on my case. This person couldn't answer my questions but would give me the information to my case manager, which I already had and had been trying to reach out to, and this information was relayed to the operator I spoke with, who of course couldn't do anything about it. I didn't know what to do at that point.
No matter how many voicemails I left my case manager, emails I sent, or text messages I sent to her direct number, none of them were returned. If I got a call/text/email from Shane Smith it was because of something they needed, wanted to tell me, or a promotional email, never a return call from my countless number of voicemails, emails, or text messages I've sent over the last 11 months.
To go through my entire case with no forthcoming communication was exasperating, to say the least. I've referred my friends and family to Shane Smith and to get treated in this manner, especially after having them represent my cases over the last 12 years, was beyond disappointing.
I don't anticipate any accidents in the future, of course, but if I have one I will not be represented by Shane Smith Law.