Rylan showed me a ford explorer and it was amazing! I will definitely be back! He was the best!

Bought a truck there, sadly. At 56 years old this was the worst buying experience I've ever had. No spare tire, no tool kit for the jack, backup light not working, tire pressure monitoring system not resetting. If you're promised anything, get it in writing. Don't believe a word Clay or KJ tell you. read more

CarFare - Hey, Carcare... This is for you. - Car Dealers Near Me - Summerville, South Carolina

I checked in (includes giving your phone and email) but I knew I wanted the night to think on anything as I didn't want to make any rash decisions. I went to look at cars, test drove a couple, and found one that I liked. My salesman, Denis, assured me that no one would contact me and when I told him I wanted the night to think he asked me if he could call in the morning stating that he remembered when I first checked in I was hesitant to provide my number to anyone in a sales job. I appreciated the attention to detail and the fact that he asked if he could contact me SO much. The vehicle I liked was new to the lot, but they were able to get it pushed to the front of the line and it was serviced and detailed within 48 hours. The entire process was quick and painless. I went back, test drove it again, completed the paperwork and was on my way. Huge shoutout to everyone at Carfare by Hoover (200 Old Trolley Road) for making the process as simple and enjoyable as possible and never being pushy. Cannot speak highly enough about my salesman, Denis, for being so accommodating and going above and beyond to try to meet every one of my needs when it came to a new vehicle. Also thankful for the two managers, Paul & Clay, whom I spoke with prior to purchasing. I appreciate everything y'all did for me for the new vehicle and the great price y'all gave me for my trade in. Also thank you to Wayne, who made the least fun part (paperwork) so simple, explained everything, and answered all of my questions. Would absolutely buy a car from y'all again! Thank you! read more

I've never experienced such clueless car sales people before. I'm sure this dealership will not survive this pandemic. I truly went to this dealership to try to help them save their business but you can't fix stupid. In this tough market of survival of the fittest they do not deserve to be in business. Thankfully our mechanic checked out the car and there was nothing wrong with it so I have confidence the car we bought is not a lemon. I have 0 confidence that I did not catch COVID-19 from these disgusting unsanitary sales creeps. I can't believe people get their vehicles serviced here. Their prices aren't even competitive. I'm so embarrassed about the Hoover the mover sticker they stuck on the back, does anyone know how to get it off? Also, how do you give less than 1 star? Even their insults, that's right, the sales people insulted me during negotiations, even those tactics were lame. read more

These guys are the real deal. We saw a vehicle on their website, called to discuss, watch a walk-around video, gave a deposit, completed financing, and delivered the vehicle to our doorstep the NEXT DAY! PERFECT! Big shout out to Robbie our salesman he made the transaction seamless and enjoyable. I have bought more than 30 vehicles in my lifetime and it was never this easy. read more

This place is a joke. Pinged my credit with three different finance companies, asked for an obscene amount down, a ridiculous amount per month, and an interest rate that would have a person paying double the value of the vehicle to top it off -- using a well known, anti-consumer finance group. Then had the nerve to say they didn't use the other two finance groups, even though we're in the age of mobile apps and data tracking, like I can't see every inquiry they made. Avoid this place. They put me in a bad mood before I was even in the parking lot, Maybe they thought they could take advantage of me because I wasn't offering a trade in. Jokes on them; I didn't even need a new vehicle; I was just giving away my old one. I'll go elsewhere; I suggest you do the same. read more

Horrible dealership. Would not recommend anyone to do business here. Made an appointment to come in and purchase a vehicle, and when I walked in the door they were selling it to another person. read more

I recently purchased a car on 10/30/21 from a hoover in summerville. paperwork is done, down payment processed, bank approval and the dealer gave me a loaner until they clean my new car and give it back to me. however when i went to get my car on monday they refused to give me my car. they said they couldnt sell it to me because it had 6th gear issues... i said i bet it does...its only a 5 speed, not a 6 speed...they made me wait 20 more minutes then they came in told me they couldnt sell me the car because it didnt have airbags... at that point i knew they were lying and they were looking for a reason not to sell me the car. even though i bought it 3 days prior, paperwork done, bank approved, down payment taken from me that was monday the 1st. i returned wednesday to pick my car up and drop the loaner off that they gave me to use until my car was clean for pick up. on wednesday they came to me and said it has nothing to do with a transmission problem it has nothing to do with an airbag problem, now they said because it has a new engine installed they cant get a bank to approve loan, then in the same conversation the same guy says that the dealer is the one who called and stopped the loan. not the bank. in closing i would like to say that all this is very well documented and they are withholding my car and made me walk home from the dealership last night after i returned the loaner car. i have bad back and neck issues and walking home at 630pm in the cold did not help my issues. they took my down payment on the 30th when i purchased said vehicle (the STILL have not returned it my MONEY), we have a signed contract for my that car stating they sold it to me on the 30th, my loan was approved from the bank and hoover called and canceled it. I believe they are doing all this because they undervalued the car and they want more $. when the appraiser person came in monday and realized the deal i got they started lying to me in order to keep the car so they can sell it a higher cost and make more money. 1st lie was they couldnt sell it because the trans 6th gear was bad(car is a 5 speed) 2nd lie the said the car has no airbags (car was checked prior to me buying it 3 days earlier) 3rd lie they said bank denied loan. i spoke with wells fargo and they stated that the dealer canceled the loan not them i am out of 1500 dollars as of now. they did not return my money nor give me my car i bought days earlier. i have contacted the authorities, the BBB, the SC attorney general, the FBI(same dealer got raided by FBI in 2019 for fraud) and every news agency in town with this story. i have never had such a horrible dishonest experience in my life. buyer beware! these are the lying no good salesman that our parents warned us about. do yourself a favor and keep driving past that POS dealer and go elsewhere. this was not just one employee that i caught lying, it was the manger, the salesman, the financial manger and the service manager. sounds to me like with that many people that is a conspiracy to commit fraud. I will update this in the future with this goes to court. read more

Went to test drive a car listed at 12,990 on their website. After waiting what seemed like an eternity for someone to come out to the parking lot I decided to go in and ask to test drive a car. I then had to wait for 20 minutes before someone asked to see my license. Then another 10 minutes for them to finally take me out for a drive. After test driving was advised they wanted 17k for the car, which is about 4 to 5k over blue book. The sales Manager was rude and argued with me about the price until he actually looked at their website. Then claimed it was a mistake and only one of their 3 cars with identical year and mileage was that price. Refused to consider coming down "one dollar" on the price and refused an acceptable price for trade in. I walked and will never ever go back there. They apparently aren't interested in selling vehicles, just robbing you. read more

I must rescind my buying experience at this store because of the Sales Manager, Randy Winge. I was promised a second key that Hoover stated they would pay for. I've been told it's Hoover's policy to provide a second key for any car they sell. They told me to take the 2014 Ford Edge I purchased from them to Summerville Ford and they would pay for the program and cutting of a key. I did this about 6 weeks later. When I told Summerville Ford to call Randy Winge about this, He had already left for the day, (around 4 PM). I went ahead and paid the $327 for the key thinking I would be credited by the dealership. I walked in the office of Randy Winge the next day to be confronted that he can't remember every person he sells a car to, nor can he remember the promises made. He also told me that the salesperson who had sold me the auto was no longer there. He told me he would take care of it. That was Friday. I called the following Monday for him to offer $135 for the purchase of the key. I told him to meet me halfway and they came up with $150. First off, don't make promises to customers you never intend to keep. Secondly I work in the customer service business and I have over 400 customers, who I know pretty well. Stop being so enormously rude and greedy to customers after the sale. I wouldn't suggest clowns looking for a new tiny car to purchase anything from this store, unless you like to be completely forgotten and disregarded as soon as you walk out of the building. read more