My husband and I used Family Care Medical Transport for our medical doctors appointments, their…read more services are reliable , punctual and very professional . As a we seniors become less able to get around and require some assistance this transport company is incredibly kind and respectful. The fees are budget friendly , when they say door through door service, we can attest they stand by their word ! Giuseppe was absolutely amazing ! thank you, Maddalena and Jerry

From the owner: family Care Medical Transport specializes in transportation to a wide variety of destinations to…read moreinclude Doctors, and post-Op appointments, Physical Therapy, Chemotherapy, Dialysis, Pulmonary, Cardiac rehab, Stroke and rehabilitative services. We also accommodate rides to Airport: EWR, JFK, LGA Our 12-seater Bus is a great family event N.Y.C, Atlantic City, Giant Stadium our Bus is equipped with a hydroxylic lift. Our 12-seater passenger bus is also available for hourly rate. additional charges (Parking, Tolls)

Super service, great communication! I had to reschedule and change location - it was no problem for…read morethem AND they waited forever for my Aunt snd helped with her luggage.

This is the worst company! I booked a $600 one way ride to a hospital with a bed. They canceled the…read moreride about an hour before and I had to switch to a wheelchair ride. That ride came 45 minutes late! The wheelchair didn't have the foot pedals on so the elderly passenger had to keep her feet up. Then the wheelchair lift didn't work properly in the van. We were late to our hospital procedure. Would have been better off in an uber! Tried to get a credit and they wouldn't call me back. Find someone reliable if you need medical transport!

Great service always on time for your appointments and the cars are CLEAN! The last cab company…read more(Dejoys) was HORRIBLE! The cars smelled like cigarettes and body odor and one of the drivers was MANIC!

The rides show up late most of the time. Dispatch has the cars packed with as many people as they…read morecan like sardines. Dispatch has the drivers running around in circles, trying to get them to pick up everyone at once even if the car is already full. Late to appointments. Not good service at all. One time I called newport and they said the car will arrive in 15 minutes. 45 minutes later there was no car so I called again. Dispatch said that a car to pick me up had not even been located yet. The car finally came after an hour of waiting in the cold. This is just one story. I do not recommend. Also, most of the drivers I've dealt with are ok. It's not so much the drivers (some of them are rude and are no good) the real problem is dispatch and the car company. They make the drivers pick up as many people as they can and run around in circles and make people late like I said above. Most of the drivers are ok I am not placing the blame on them, the problem is the company.

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

My parents don't speak English. They waited for two hours and I didn't say anything. Then today I…read morecalled to ask why the car didn't come. He said if you didn't answer the phone at 6:30, it didn't come. I said you can call again. He said you called the insurance company and he didn't know to hang up. They called me this afternoon and said a woman would call and ask when you will be back and their company car will come. I said my mother is on IV and I don't know when. Can I call you half an hour in advance? They said yes. Later when I called, the man who answered the phone said our company doesn't do business with you. What kind of company is it? Don't call a car from their company. If there is a 0 star, I won't give them a single star.

I had previously written a complaint regarding my experience on Thursday, December 12, 2024. Sorry…read moreI failed to mention I had to cancel my doctor's appointment. Now my appointment is not until next year.

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.

We started using First Choice Ambulette in March of 2019 when our mother started dialysis. So we…read moreget 6 trips a week with them. I find the company very reliable. Its a difficult job. Carrying passengers with special needs, the elderly, the patients on years of dialysis, are all very complicated. They try their utmost best to pick up our mom on time. It is only under extenuating circumstances, like weather, traffic jams, unexpected emergency with the previous passenger, that they would be late. And they always inform us. Starting with dispatchers Jenifer, Rosie, and Lance to drivers Willy, Irene, Steven, Ron, Othneil, Jean, Alex, Nestor and rest of the team, they have all gotten to know us and Mom and treat her with care and courtesy. They do their job with responsibility. Always taking all safety precautions. I read some of the old reviews in disbelief and then inquired directly from the company since I wasn't a customer then. Apparently, ever since Gil took over the company and Jenifer joined the company, there has been a complete overhaul. They add new vehicles every 3 months. And have a lot more drivers than they did in the past. I would encourage other current users to share their experience.

These people are horrible and never on time. They make you miss appointments. Please do not use…read morethem.

My 89 year old handicapped father recently had surgery and had a follow up appointment with his Dr…read morelast week that was somehow overlooked. I was panicking so I called NYC Wheelchair and it was the best decision I ever made! Not only was Danielle incredibly sweet, patient, and understanding, she had a driver on the way in less than 10 minutes! Needless to say, we made the appointment, with time to spare, all thanks to NYC Wheelchair!! When he was done, we just had to call the number back and they sent our driver right away! It was so simple and stress free! Both myself and my father were absolutely amazed with the impeccable customer service, the speed at which they came to the rescue, the friendliness and compassion of the staff, and a pleasant experience overall! We highly recommend this company and now my father will not ride with anyone else Thank you so much to Danielle, Joseph and everyone at NYC Wheelchair! You guys are life savers!!

This company is the worst I have ever dealt with. I'm fairly sure they only have one employee…read morebecause I cannot get in touch with anyone else. They provided a smaller vehicle than I paid for and refuse to refund the difference because I still used the service. Their driver's vehicle also had zero suspension and every light on his dashboard was lit up like a Christmas tree...which eventually caused the vehicle to bottom out and broke the legs on my husband's wheelchair. They won't even acknowledge this in the small amount of correspondence I get. I will be filing a complaint with the TLC. No one should ever use this despicable excuse for a service.