1. Carillo Victoria

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Stony Brook, NY

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Carillo Victoria

3.7 (3 reviews)

Services - Carillo Victoria

Pet physical or wellness exam

Pet vaccinations

Carillo Victoria Photos

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Corner Animal Hospital

Corner Animal Hospital

(19 reviews)

Kind polite staff and decent vets. Quick service too! Have gone here on amd off for over 15 yearsread more

I am deeply disappointed by the service we received at this veterinary clinic. Despite being…read morerecommended by family, our experience was nothing short of a nightmare. According to the vet our dog needed a sonogram prior to being neutered. I took my dog in two weeks ago, unrelated to the surgery, to update his shots which at no point was there any discussion of the surgery or the sonogram ESPECIALLY the cost of it all. Throughout the entire process, there was zero transparency about costs with the tech Jay. We went ahead and scheduled the sonogram and still no disclosure about costs were mentioned. When my mother-in-law arrived at the sonogram appointment she asked what the cost of the sonogram and surgery were going to be. We decided to postpone the sonogram due to uncertainty about the costs. This decision triggered an unexpectedly hostile reaction from Jay, one of their technicians. His behavior was shocking and unprofessional. Instead of addressing our concerns calmly, he became irate and threatened us with a $175 cancellation fee, which was never mentioned beforehand. To make matters worse, he rudely instructed my mother-in-law for us not to return to the practice and he would send us the bill. This kind of treatment is utterly unacceptable, especially when dealing with beloved pets. I requested a call from the vet to clarify the situation and never received a call back. Jay falsely claimed to have discussed the costs with me during the earlier appointment which was a blatant lie. The lack of transparency, coupled with Jay's unprofessional behavior, has shattered our trust in this clinic. I would strongly advise against trusting him with the care of any animals. His conduct reflects poorly on their commitment to animal welfare and customer service. Update* received a call back from Jay 3 days later (not the doctors themselves) and he refused to put me through to speak to the doctor. He said "that's not going to happen, I'm the office manager here." I am appalled and disgusted by this situation and behavior. He took no accountability for how he treated my mother-in-law and AGAIN fabricated a conversation we never had so that he wasn't at fault for not disclosing the price of my dogs surgery. If you care about your animals I would highly suggest STAYING AWAY.

Carillo Victoria - vet - Updated July 2026

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