So far so good. They got us a regular person for 2 days, which is great to not have new people…read moreconstantly. They do a good job at cleaning, laundry, etc. I only wish they had more cooking skills, so you do need to write out recipes. The manager came in for a 30 day checkin, and the comes quarterly. So I feel if anything isn't working, they will listen and correct. For example, my mom can't stand perfumes, so we got that fixed fast.

I love working for Home Instead. They have flexible hours and great clients to work with.read more

Do not use Amedisys, there are so many far better options for home care after surgery. Zero stars…read moreif Yelp would allow. The service I needed the most was at home care. As a patient who was coming home to an empty house after hip surgery, I needed help getting in and out of shower the first few days, and help with lite household chores. My surgeon wrote a prescription for this service and let the nurses at Legacy Meridian know. When they released me, they said all had been arranged with Amerisys who would also provide PT and OT. I came home from surgery on July 13 and the first Amerisys rep came over on Tuesday, July 18th. So 5 days on my own with no help. I thought they were there for my first PT session, but it turned out this rep was here to assess my needs and to get me to sign paperwork. It was only at this point did I learn that Amerisys did not provide the service I needed, at home care. I've been home for 6 very difficult and challenging days, and they show up and say they don't provide the service I need! The rep did explain that I had a choice with providers, and he could call the main office to have another company contact me. What? If it took 6 days for the Amerisys evaluator to visit, I could not wait a few more days for a different company to call me and then another week for them to send an evaluator. So I was stuck with Amerisys. If Legacy Meridian pwoukd have explained that Amerisys does NOT provide at home care, at least in Portland, I would have requested a different company Before I left the hospital. Tracey, the Physical Therapist, came on the 21st. She was fantastic. I can't sing enough high praises about her demeanor, knowledge, professionalism and care. She was a shining light in this process. Another week or so went by and I still was not contacted about OT. When I called the office, I was told someone would call in a few days to arrange time. Even though I knew what the OT would do, I asked the case manager about their role. She went on to explain that the OT would evaluate my house and make sure it was safe to navigate with a walker, to get in and out of the shower, on and off the toilet. I've now been home almost 3 weeks! Did she really think I hadn't used the toilet or shower or walked around my house with a waker?!!!! I told her not to bother. This was absolutely appalling. The OT person should have come out the first day. Now that I know my rights, if I ever have another surgery, I will not leave the hospital again until at home care is arranged. Legacy Meridian should have given me options, not just one choice. I will never agree to have any services provided by Amerisys. I have let all of my friends and neighbors know about the lack of timely care and the poor and nascent service. And informed my surgeon as well. Sent a letter similar to this to Amerisys, and also filled out their customer service questionnaire, and true to form, they never contacted me. Worst provider, do not hire.

Of the home health agencies I have dealt with, Amedisys is easily the best. Their nurses and…read moretherapists are always punctual, professional and polite. I would have no qualms at all about hiring them again to care for me or any of my loved ones. It seems like the bad reviews are coming from people with wildly unrealistic expectations.

I tried for three weeks to reserve a walker for my knee surgery. My doctor faxed a request for…read moreservice twice and the claim they never received the request.

When someone is ready to go, it is important someone there to guide you if the patient doesn't want…read moreto go elsewhere BUT stay @ home with their families UNTIL it's time for them to leave earth. That's exactly where the Hospice & Palliative Care came in to help when needed. They provided my home comfort for my mom, in 2008, when she decided to come live with me. They called in for everything SHE NEEDED, to make her life easier: bed, support, someone to come clean her, do her nails, and I can call them anytime day or night - someone is always on the phone ready for my questions or whatever I needed. I'm not a caregiver, nor have I ever worked in a hospital, nor would I ever want to, . . . but I became one instantly, just because I have that 'mother experience - two kids of my own,' and taking care of a mother was difficult specially if she became a tantrum teenager @ almost 91 years old. Very difficult indeed! It was also a chance for her & me to bond, with a happy ending. But that's not why I'm reviewing, just something to think about, why I NEVER gave up. She was my mom, afterall! Hospice & Palliative Care made it easy for me, because they are always there to guide me, & support me and give me advice, or comfort me when I'm breaking bad, and calm me down take charge once again. My mom was able to eat foods she used to eat @ home, or when she was younger . . . the hospital or any care giving home wouldn't have given her choices. Mom was able to get help when she rang the bell, or if she needed help just to go to the bathroom, or for a walk outside in my backyard, in the comfort of our secluded private backyard and a driveway where she can easily walk her walker. Or do that by herself, while I sit in my hammock, doing my quilting or reading a book, or tending my roses. Sometimes, when I visit people in hospice care, elsewhere, I feel nothing but sadness for them, because their families are nowhere to be found, or seldom visits them. They have no views in their room, but 4 walls. In my home, mom had enough to keep her entertained, and she could see my garden from her bed, or listen to piano playing next room, or someone to pray with her everyday, or read poems to her. She always have my husband & me, or families 24hrs. day or night. The Hospice & Palliative Care, care about safety, medications, equipment we were using, and they'd want us to ask questions and to help us understand the care I'm giving mom. They listen. I believe that is was also important that the doctor they provided also understands my mom's illness and they succeeded and will recommend Providence Home Services to anyone. With their help, I think I gave mom the best care she needed with their help.

I worked for Amada and they do not care for you or there client let that be known…read more They told me they had many jobs in my area when hired. She had me scheduled all the way out deep in north Portland. Driving a 40 minutes to 1 hour depending on traffic in the morning driving to a resident and worked 2 hours sometimes 3 hours and you don't even get paid for the mileage. When I don't see that I'm being scheduled for work I would have to call and asked do I have work at all this week? It's ridiculous. Sometimes she would even schedule me last minute and I would not know till I open the app again. They also did not have me in the payroll and there excuse was something happen to your bank but it happened with 3 checks that it wasn't direct deposited. Found out it's them just not doing their job! They sent me all over the place. I went to a resident home and I would see a few new ones and never see them again so pointless to have me learn about them and they would go through caregivers. The turn over is bad. The resident even tells me they are being ignored and they aren't getting their hours from caregiver and saying that they don't even call the resident back when left many voicemail and they don't even tell residence when they expect caregivers to be coming. I had a resident tell me a caregiver took him to a bar and she was drinking on the job while playing video poker with him. That's who they really hired they really don't do their job in checking in. They fill you in where is needed and when they don't need you that's it. I quit because they suck so bad as a company. They really don't care for YOU and you will learn they don't care for the residents either! They will tell you they have many job sites but you will start to see your hours running low. Not a good company. Their emergency line let me tell you is a JOKE! If it's life threatening no nurse is on call. You just have to make your own decision to call 911 or leave the office a voicemail! Yes for emergency you just call the office to leave a voicemail that never gets answered. You have any questions you leave a voicemail. Anything you leave a voicemail that's how they handle things and you don't even get a response most of them time. Don't go with this company for care you will soon later learn. CEO should really look at why they need to keep hiring people who don't last instead of not keeping the ones who care! Senior care company that doesn't care!

I was only with this company for a month. In that time they misrepresented themselves with my…read morecaseworker, left me without help when I needed it most p and the office staff were rude and unhelpful when I called in. The office manager yelled at me when they had no one to care for me instead of being professional and and trying to fix the problem. They even told my caseworker they had someone with me when they said didn't hadn't sent anyone yet. I wouldn't recommend this business to my worst enemy! I would give them zero stars if I could.

Senior helpers has been a great help for my wife and take great care of her and have a great…read moreworking staff.

My dad is there recovering from a heart attack. No one there communicates from one shift to the…read morenext, or from one day to the next. They would not give him his pain meds as prescribed. When he complained about not being able to sleep, and how much pain he was in, the nursed would ask him the same questions that another nurse had asked him the day before. Then we got a lot of "I'll leave a note for your doctor". It seems that the note never got left because we were told that several times about my Dads pain. He would occasionally go up to 11 hours without it. It was prescribed for every 6. So I asked for a list of his medications and the times that he is given them. I have medical power of attorney, so it seems easy enough. Nope! Not here. First I asked a woman at the front desk area, who refused to give me her name, and she told me I had to find his nurse.... Well, he was nowhere around my Dad's room, so I asked his CNA, Moreno. She told me that I had to ask his nurse. Like Im supposed to wander around the care facitly looking for his nurse. So I hit his call button. 25 minutes later, I timed it, Moren, his CNA came in. "I don't need you, I need his nurse", I said. He finally came in and asked the same questions and said he'd leave the doctor a note. Unbelievable. So I tried to contact 2 people in charge of his care, Debbie and Joyce. No one answered the number I was given by his nurse Jordan, and Debbie hasn't replied to my email. It's been over a week and still no response. I am beyond pissed off about this. I would tell anyone looking for a care facility, full-time or for recovery, to pass on this one. They obviously don't care much about their patients. And, sorry this is so long. If anyone from the facility would have called me back, I would have told them all of this in such less public way. Please! Pick the next one on the list...

I was in this faciity from mid December, 2024 until January 8, 2025. It was horrible, the food was…read moreawful, and the kitchen ignored requests. I stated several times that I am allergic to cucumbers, and yet they were still in every salad (I ate a lot of salad because so much of the food was inedible.) They were short staffed, so I frequently waited up to 20 minutes for a CNA, not good when the meds give you diarrhea. Most of the staff gave it their best, but not all. One night an older woman (I presume a CNA) came in, bent over my bed and shook me angrily. I was stunned, but later figured out that she thought I was the woman crying, "Help me, someone please help me," on and off all night. Still no excuse for what she did, and she should be fired for patient mistreatment. I would NEVER allow a relative of mine to be here; they don't pay enough attention to what patients need, and at least one of the actually abused me. Kathleen Schultz kathleen.schultz16@gmail.com (503) 349-6799