I went in for their $25 first time pet exam and after they started trying to make excuses to raise the price up over 3x as much. They then started getting angry and hostile before finally agreeing on a number between just to be able to leave. Horrible place and people. Scum running a bait and switch SCAM read more

10 stars if I could. There is an absolutely wonderful, compassionate and lovely team over at Caring Hands right now. They have revamped in the last few years! I have been a customer since 2015 or before and I need you to know that they have incredible people there! Cat lovers go here and ask for Dr. Langford. She's worth it. They know what they have helped me through and I love them Thank you to the team! -Our Family read more

As other reviews have indicated (look at all the one star reviews!) - this office has no idea what is going on with your pet. I made many phone calls to this vet regarding one issue with my dog and every single time they have gotten the information incorrect and have not called me back. This office also has high turnover with veterinarians and I don't think we have seen the same vet once. Horrible front desk customer service. Additionally - this is the MOST expensive provider I have ever been to, and I used to bring both of my ten year old dogs here. We will be taking both of our dogs to a new vet. read more

I am so sad to be writing this review as we have loved coming to this vet for over 10+ years but today we had a horrible experience. My mother brought our dog in for a follow up appt this morning and was taken back to a room. She sat in the room for over 30 minutes with no one coming in to treat our dog. I understand that things happen but at least send someone in to say, " I am so sorry, we are running behind and it with me --- more minutes" to acknowledge we are there waiting. My mom came out to the front to make sure someone knew she was in there. Both ladies were on the phone so she was waiting patiently. They had both made eye contact with her and knew she was there. One hung up the phone and didn't say anything and just continued to make calls and turned away from my mom. What customer service is that? So my mom left with our dog and we will be looking for care somewhere else and I would suggest that you do too. It's also very expensive at this Vet. DISAPPOINTED!! read more

So Caring Hands started great. We brought our puppies in and kept coming back for their appointments, which are more expensive with the vet exam fee than other places. But they were nice and accommodating. But, first of all, the appointment time is set and without fail, you always wait 10-15 minutes to be seen in a room. But if you are late, it's the hugest deal and sometimes cancelled. For our puppies they would do everything in the same room with us, then they started taking our dogs to a separate room for vaccinations and check-ups. So the last visit my 1 year old dog was prescribed anxiety medication because she was "overreactive" to the vaccinations. How about first go to isn't extra medication and just let her stay with us? Even a muzzle would be acceptable. I didn't like that and the other reviews of lack of care just pushed us out completely. Now we'll be taking our dogs elsewhere, where they don't want to just drug up dogs. Maybe mine just didn't like them. Dogs can sense people and I'm gonna trust my dog and my guts. Plus, everything is so overpriced which was accepted for the previous care. But not worth it. There is a great dog and cat store right next to it, Chuck & Don's, but they have locations everywhere. Good luck. read more

We got "coupons" for a "free" wellness exam from this place at Thornton Fest this year. We are not happy with our current vet because the care has gone severely downhill the last couple of years so I thought this was a perfect opportunity to try out a new vet. Turns out the coupon was extremely deceptive. My husband took one of our dogs in, they took the coupon back to the vet and said "oh, well this is just if you have no concerns, anything else will be extra" so what exactly IS a wellness exam?? Because we took him in and they took his temp and basically said everything else would not fall under the coupon. Is the wellness exam literally just looking at the animal?? No listening to their heart, no nail trim, no looking at their teeth, absolutely nothing?? I get if there is extra work needed like blood tests, vaccines whatever, that is an extra cost but what exactly are you offering free?? They said the coupon "waives" the $89 exam fee. Okay - say put THAT on the coupon. Not FREE wellness check. So, I'd love to know what falls under the waived exam because they basically did absolutely nothing, told him they couldn't help him and pushed them out the door. The way they reacted almost made us feel stupid for bringing our dog in, like "why tf are you even here?" vibes. Glad I dodged a bullet with this place and didn't spend a dime because their care seems similar if not worse than our current vet. Waste of time and we're still on the search for a new vet in the area that actually cares about the pets they see if anyone has recommendations. read more

Caring Hands Veterinary Hospital - Veterinarians Near Me - Thornton, Colorado

If I could give them negative stars I would. They are JUST Horrible - everything at everything. I had 2 dogs- the groomer shaved my puppy instead of cutting him as instructed. Yesterday my puppy had an appointment for vaccines, but my older dog was sick, so my husband brought both dogs and told them that he would make another appoint for the puppy if they could not see both because the older dog was acting strange and very sick. they said "NO" we cannot see her today you'll have to make an appt for next week. Last night my older dog passed away. I understand she was older, but I am heartbroken and can never refer this place to anyone after horrible experiences with their grooming and now the 3rd strike with their veterinary services read more

They have gone downhill in the last couple of years in every aspect...service, dr knowledge and pricing. They are definitely overcharging because their estimate for a dental cleaning was 3 times more than another vet. They don't own up to their incompetence and lack of communication. It's probably because they're short staffed as all their good people have left. Do not go there, you'll regret it. read more

Groo.ers a sweet but are not experienced at knowing dogs. I have a pocket that was kind of a rescue. He gets nervous with the clippers. We had a groomer for 5 years .Did a great job. She moved. We got another one she did a great job.she left. Went to caring hands they did not know what to do.We were told in the past don't drug him it will confuse him and cause more problems. Caring hands drug him with meds that cause anxiety. Not smart. The second time they added one more pill.thay could not groomer him and he was sick for 5 days.we talked to roberts we wanted money back.He said they did notthing wrong snd that wr did not grab all pills.I told them we asked about all pills and the reception said 2 iff them were the ones we already have.Roberts said tTHEY made a mistake the new pills were stronger. Admitted a mistake and still would not give money back.All about thr money and not ypur pet SAD! read more

Boarding and daycare are amazing! The staff are very attentive and care a lot for all pets. Thanks caring hands!

Been taking my dog there for years to have them call out of the blue and cancel her grooming appointment because as of yesterday they are requiring her to get a new vaccine just to be groomed. We ask "oh why wasn't this brought up the last time she was groomed or seen by the vet." Their answer "oh well we are just now enforcing it". What a joke find a different vet / groomer that respects your time and animals. These new management people must be money hungry to all of a sudden require this new vaccine. Makes you question what other things they are telling you your pet needs just to make another dollar. read more

The front staff is always so happy to see my Clancy girl, it's nice to see people who remember you and your animal and really care. Very accommodating staff and good on scheduling, the only thing I would change would be the wait times but that's part of life. read more

This place needs to change its name. They don't care about their customers or the animals. It's just a revolving door to make as much money as possible. I had car problems and had to start walking there with my 16 week old puppy and called to tell them I'd be 15 minutes late. Even with notice they told me there is ZERO TOLERANCE on appointments and they would cancel anything at 10 minute to the second. Even with me trying to get there and potentially walking my puppy beyond his range (though I was going to carry him and maybe Uber back). I told them I'd find another vet and they sent me his records within 2 minutes, because apparently they only want customers who conform to their zero tolerance policies at all times. I'm looking to find a vet that actually cares about people, and animals, and doesn't treat them like numbers. This is not the place. They don't care about you and they won't care about your animal. Good riddance. read more

Wish I can give this 0 stars, management is a joke there. They are so unorganized and short staffed it isn't funny. I've seen at least two managers talk inappropriately to their employees while clients are sitting in the lobby. I also have been waiting almost 3 weeks to hear back from the vet about blood work on my dog and every time that I've called, I either get the runaround or no answer. Honestly place is a joke. read more

If you are going to take your dog here for a second opionion DO NOT SEND YOUR ANIMALS CHART FROM THE PREVIOUS VET. Because all they do if go off of what is said in that chart and they dont try to figure out for themselves what is wrong with your pet. I agree this office has not idea what they are doing with your pet. BEWARE. read more

They need to put in their appointment confirmation emails that they automatically cancel appointments after 10 minutes. It's completely unfair to cut your customers off without any warning. I've never been late before and even called ahead to be courteous and let them know - she told me it was fine - she proceeded to call back 1 min later as i was pulling into the parking lot stating the doctor can't see me anymore. 12 minutes late...You guys clearly don't give a shit about your customers and can't even give an inch to people who pay thousands of dollars and years of loyalty. It's incredibly disappointing but i'm glad i know now so i can take my money elsewhere. read more

**make sure you read all google and yelp reviews on this business before you go** Not quite sure where to begin with this review. We have been taking 3 animals to this vet for close to 10yrs. 2 dogs 1 cat. Last July my 19yr old cat was very sick. We called in for an emergency visit as soon as they opened... was told I needed to wait almost 2wks for an appt or take her somewhere else. We did and unfortunately she had to be put down the next day. The outcome would have been the same for her but unfortunately I was sent elsewhere to be told I needed to let her go. Next issue. 9yr old GSD has severe anxiety. He can't settle, relax, or calm himself. Clearly this is not good for him. This anxiety was diagnosed by our original doctor at this practice 7yrs ago. Once our doctor left this practice...we have seen 2 "new" doctors. Neither one of these doctors would continue with the care and meds my original doctor prescribed and was working for years. Although not ideal, trazodone is safe for daily long term. It's the only effective treatment for him. We have tried 3 other meds and they do not work. Now we're being told to see a behavioral specialist? For what? He doesn't need training. If it was actually a neurologist that he needs to see then give me a referral or suggestion of another doctor. This doctor even said "would you give your husband sedatives everyday?"... not a good look. We have had nothing but issues actually filling prescriptions. 2 months ago I held off on writing a review but I should have done it then and not returned. I spoke to the director and he admitted that they do actually have some issues to work through in this clinic. ( I brought up all the yelp and google reviews on this SAME issue) Doctors not filling scripts in a timely manner. Staff "dropping the ball" in communication with doctors and patients. And now yesterday. Called in for more trazodone revived a call back and spoke to a director...during the conversation she told me her Dalmatian has the same issues etc...I asked if nothing else works "is trazodone an option for daily use?" Yes, she said. End of conversation. I asked if I could book appointment so we can discuss meds. I needed up getting in 2hrs later. Dr. Glasgow is who we have seen 2x now. This visit was awful. I feel like I wasn't being heard. He definitely didn't like that I brought up my past doctors diagnosis/care. He left came back and didn't address me he addressed my husband. I spoke up and said he's my dog talk to me. He was rude and condescending we both became elevated and I declined the meds and said we were done. The doctor told me to find another clinic...told him i was way ahead of him on that ...and he said "you better make sure you pay!" I lost it. I have paid every bill at time it was due. No matter the cost. And let me tell you this place isn't even moderate in prices. It's the higher end (6mo worth of meds that didnt work for us $700). I left my husband to pay. The doctor came out again to make a comment to my husband...it felt like he needed the last word. Very disappointed. After new ownership this place has gone way down. And prices just keep going up. Small business and private owned care/feel has left this business. This place now feels like a corporate machine just for money. read more

Gone down hill in the last couple years. Seems like there's been lots of turnover in staff.

Caring Hands has been the only vet facility that I have taken my dog, and I have enjoyed the energetic staff and care taken of my fur baby. However, I will not be returning. I was shocked today, easily charged $160 for a sedated dog groom, only to pick up my dog, with some pills and NO GROOM. Now I know one cannot control the temperament of a dog, and unfortunately my old man doesn't like his feet touched...... but not a discount, or "let's book him again and we won't charge"..... just a bill and some pills. $160 is a lot for nothing! To say that I am disappointed is an understatement. I tried to get his nails cut there too, with no success, and again, just a bill. I found a mobile business that comes monthly for his nails, so it IS possible. And I think it is possible to get a groom for a lot cheaper- or at least give the dog a bone! read more

Caring Hands Veterinary Hospital - This cost $160. - Veterinarians Near Me - Thornton, Colorado

I brought my previous dog here 8 years ago and they were amazing, Dr Jones specifically. So when I got a new dog in the last year I brought her to Caring Hands but the service has dramatically decreased, to the point where I'm going to have to find a new clinic. My dog had a cyst removed a week ago and I've been trying for 2 days to get a simple but important question about her prescription answered via email, phone calls, can't get a response from anyone. You can never get through when you try to call. They are simply too busy and understaffed to provide quality care. And it's a shame because they used to be wonderful. read more

Their hours reduced and this was not posted anywhere before they made the change, including the entry door. When dropping off our cat for procedures, the later start time causes everyone to back up before the doors open and check in is long. We now have to be late into work AND leave early due to their reduced hours that they did not inform us about. In addition, they require a tech to look over the animals before allowing the owner to leave. This takes at least 30min for them to look and say "okay, come back later". On top of that, we were forgotten in the room and had to go look for someone to check us in. They were shocked when they realized we were still there. Our cat just had a dental with a shaved arm for the IV. All good - I realized later on they CUT OFF his whiskers on one side! He's been continuing disoriented/unbalanced behavior because someone kept the trimmers going and whacked his whiskers. This is painful to cats and it was not admitted to at pick up, and that is the part I have huge issue with. read more

Since becoming a client 5 years ago, I have seen the vet staff turn over a number of times, and I don't trust the current vet that I have been assigned to have the knowledge needed to provide services to a senior dog. (Note that none of the vets on the website are currently in the practice.) The front staff has also turned over several times, and is inadequate for the work that needs to be done. Calls and emails go unanswered. Prices are very high, e.g. $38 for anal gland expression, $75 for an allergy injection. Side note - if you are thinking about boarding a dog there, I suggest touring their downstairs facility and discuss specifically what your dog's daily routing would be. Same for doggy day care. I was interested in both, and decided not to take my dogs there. Bottom line - I am looking for another general vet in the area. read more

Well let me put it this way. My Lucy had TPL surgery at this clinic when she was 6 1/2 yrs old. Rough recovery they sent her home same day. Mind you they dont employ a in house surgeon. They rely on traveling surgeons so you really dont know who is doing it because you never meet them. A year and a half of taking her back into the clinic over and over because the spot in the knee where all the hardware was installed kept persistantly irritating her. Hundreds of dollars wasted on tests that were probably not being performed because if they had been they would have found what was going on or just chose not to tell me due to saving their own asses from a lawsuit. Not to mention this botched surgery was almost $4,000.00. Had her other rear leg not needed tpl surgery 2yrs later she would not be here today. The boulder vetrinary hospital took 1 look at her leg and new something was wrong. When they performed the bacteria test it came back with terrible result. She had a bad infection due to the metal being incompatable or not sterile when implanted and it had to come out asap. She spent close to 3days in the hospital after corrective surgery with heavy rounds of i.v. antiiotics. 3days later she came home followed by her other leg being repaired 4weeks later which was also successful. Needless to say if your animal or best friend needs surgery do your research dont just let some vet clinic like caring hands b.s. you just so they can make a large ammount of $ off of you. Because the 1st surgery and all of the followed visits to caring hands cost close to$7500. To correct what they had done còst another $3600. But thanks to the boulder vet hospital Lucy is ĥappy and running great and just turned 9 read more

If I could give 0 stars I would! We sent our cat in due to him being backed up with stool. They charged us 1200 dollars to sedate him and extract all the stool manually. The day after the procedure we noticed he was still not acting normal so we took him to urgent care where they did another round of X-rays. To our surprise, we found out there was the still the SAME amount of stool in his colon from the day prior! The doctor at urgent care questioned if Caring Hands even did anything as he could not have gotten that backed up in a day! So we paid another 800 dollars to urgent care to have the procedure done correctly. Not to mention the doctor at urgent care got all the stool out and proved it was all out by showing us a follow up x-ray at no charge to us! Something Caring Hands and Dr. Langford did NOT do or even offer. No wonder why she didn't offer, she didn't do anything! In fact all Caring Hands offered to do is for us to pay another 700-800 for another procedure to get the rest out and then to come back in 3 weeks and pay another 450 for follow up X-rays in hopes it was all gone. So another 1200 dollars!!! The X-rays at urgent care were only 100 and the total for everything was 800 and he was completely cleared out! The doctor at urgent care even refunded some money because it took her less time than she originally anticipated! Caring Hands is dishonest; all they do is charge you an outrageous amount of money and clearly do not do as they say they are going to do! Further, they did not even communicate that our cat was ready for pick up until 5:10, when they close at 5:30! He was ready much earlier in the day. When we got the call at 5:10, this is when Dr. Langford told us that our cat needed 24/7 fluids and we needed to take him to urgent care! She WAITED till closing to tell us! Then she expected us to get to the facility in record time before they closed to pick him up. We had to have a friend go get our cat because we were no where near their office (which we notified them that we would be in Arvada after 4!) She couldn't even be bothered to stay with our cat till we could get there due to their mistake in not communicating he was ready to be picked up. All this to say they didn't even offer to refund any portion of the 1200 dollars spent to do ABSOLUTELY NOTHING! Save your energy, money and your pet and go to the Community Hospital off Washington! Caring Hands is absolutely TERRIBLE! read more

We have taken our dogs to Caring Hands for many years. However, in the last year the quality of responsiveness to questions of getting refills via 1800 pet meds has been extremely slow and often frustrating. I have tried 3 times in the last 3 days to get an answer with regard to the tests performed on my dog so that I get the prescription renewed...I800pet meds is still waiting for a response from the Vets office and I am still waiting on a callback from my 3 calls this week regarding this issue. This isn't the 1st time, this has gotten increasingly frustrating trying to get refills for my pet on a med that he needs daily. read more

Not very thorough with exams and they don't take time to listen. I had asked to speak with a manager and they never responded. They are overpriced compared to other vets. read more

Update: We have been working with Caring Hands on my dog's anxiety with medication. However, when I called asking for a change of dosage, the only vet on staff was Dr. Mills. She was incredibly rude and wasted no time telling me she did not think my dog trainer was good enough, that I expected too much, and that I should REHOME my dog - as in, get rid of her. Really?? I rescued a severely abused dog and worked with her for only 2 months and I'm told to get rid of her...disgraceful. I will not be getting rid of my dog, or stopping her training, or no longer medicating her so she can be comfortable. Thanks, but no thanks. We will not be going back. read more

I had a wonderful experience here. The vet techs were nice and helpful. Dr. Baker is super smart and was straightforward and honest with me. He did a really thorough exam on my dog to figure out what's going on. He was also upfront about pricing. They sent me home with some resources as well. Overall, I would recommend this vet to friends and family read more

We have been taking our dogs and cats here for several years and have never had a bad experience. Our newest rescue goes to day-play and is always worn out after even a half day! The staff is all incredibly kind. read more

This week was the 2nd time I had to bring my dog due to my vet not being able to take him. My dog suffered AHDS that was really tough for me and my family seeing him suffer. Dr. Taylor was very thorough in explaining the details and treatment and was very sensitive and considerate to the out of pocket costs. The staff was very helpful and had a sense of urgency both times that we had an emergency which I cannot say the same for my current care provider who's failed me twice now. I can't say enough about the care that the staff has provided to us. I felt very at ease knowing that my dog was well taken care of. Also with the fact that they're located right behind my house is great knowing that I have a place right around the corner that I can count on in case of future emergencies. read more

This place has reallllly gone downhill in the last year. They hire vets basically out of vet school with no experience, prices have gone up considerably and they keep canceling daycare without warning. They also keep hounding me, saying I owe money when I have paid every single bill at the time of service. Dr Schneider came into the room for an exam, not once did he check heart, ears, eyes, nothing! He literally sat down with my dog, talked to me for about 5 min and left. I was charged for a full exam, though. I've moved on to a vet who actually cares. read more

This place Caring Hands Veterinary Hospital at 136TH and Colorado BLVD used to be top notch and our go to vet but every since the new owner took over they have really gone down hill! We still use them regularly but maybe not much longer if things don't improve to for the care of our son Riley and we had an appointment scheduled for this Wednesday 3/6/23 to get his regular check up and grooming and my wife just a called from them to say they had to cancel his appointment because he needs to have an updated influenzas vaccine. So now after already making an appointment and to whic their was no mention of this we will not only have to get him caught up we will have to schedule another day off work to bring him in. Even though he has had several grooming's prior with no mention of it but they refused to make an exception. I don't know about you but we want a vet that is a little more professional and knows what their doing. I really don't want to go looking for a new vet but I can't continue doing unprofessional business like this much longer read more

Not sure what is going on lately with this place. Been a client for years. Staff is friendly, but trying to get a response for test results or medication is horrendous. No one returns calls or messages. My wife has been trying for close to a week. read more