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    Carla Bassham

    5.0 (1 review)

    Services - Carla Bassham

    Mortgage services

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    11 years ago

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    AZ Home Loans

    AZ Home Loans

    (7 reviews)

    I hate to have to do this, because as a person I really liked my loan officer- but I feel like I…read moreneed to warn others. This company gave us a full bait and switch. They use high pressure sales tactics to convince you they're giving you the best deal when the jig is up, and will feed you many things they think you want to hear just to agree to what they're offering. When we began the preapproval process with them, we only ever talked about a single DPA program where the down payment is forgiven. Never once were any other options discussed or offered, and our preapproval paperwork was for the primary loan only. Once we were under contract we found out that they had actually gotten us a high interest second loan for the downpayment- NOT what had in mind. They proceeded to go back and forth on several things, including whether or not my interest rate was locked, what the interest rate would actually be, price of closing costs, etc. Never was anything straight forward. I was continually asked to sign paperwork that was significantly different than what my LO was telling me my loan would look like, and that it would be changed later. They advertise as a no fee lender, but they either add in a $5000 broker fee to closing costs OR 1.5% on your loan (which equates to tens of thousands of dollars). Worst was, when I found another lender, I was subject to high pressure sales techniques sprinkled with contradictions and blatant inaccuracies. I'll spare you the detail, but I cannot not even tell you how many misrepresentations, coercions, and outright lies were used in my dealings here. Again, I thought my LO was a nice person and probably just trying to make it. However, this company is predatory. Don't walk, run. At the very least, do your OWN research, be skeptical and ask for ALL the details every step of the way, and compare your options with another lender. Once I worked with another lender I realized how straightforward and matter of fact they were, I realized how much stress trying to work with this lender was.

    My husband and I worked with Jordan at Affinity Mortgage on the purchase of our home in Gilbert in…read moreJuly-August 2013. I can't speak highly enough of this company. Not only were misc fees CUT that another company was wanting to charge us, but our rate was RIDICULOUSLY low. In addition to all this, Jordan was kind, responsive and on the ball when it came to closing our loan so fast. Even with a few bumps in the road (not from their doing), they were still able to blow timelines outta the park. I recommend them highly to all friends and family members!

    Carla Bassham - mortgagebrokers - Updated July 2026

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