In short, AMAZING pizza but customer service is not so great. Placed an order online. Went to pick up and found the shop was closed. My order was charged. Shop was closed for 1 week. No courtesy sign for when shop will reopen through out the week. Kept calling everyday, no answer. They answered phonecalls 1.5 weeks later. Placed order at 7:45 pm, order was refunded. Lady on the phone said to please wait for confirmation phone call, since the owner was not in yet. At 9:40 pm, called to follow up. They were waiting for us to call back. Placed order on phone again. They said to wait 40 minutes. Pizza received at 11:35 pm. read more

If you're having a late night pizza craving, this is the place to visit. The staff is very friendly, they have so many pizza options & they're very quick and efficient. The slices are really big and decently priced. I'll definitely be visiting again. Overall loved the environment read more

Carlo's Pizza House - Pepperoni pizza with mushrooms and jalapeños - Pizza Near Me - Downey, California

This food was amazing definitely recommend it. Ordered the Margherita Pizza , pepperoni pizza. Also, their spaghetti was on point and lasagna was delicious. read more

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I'm going to tell ya. First time I tried the Lasagna... it's gotta be the best I've ever had.... "Sorry Mama Ragone ". I can't wait to order it again. The place has evolved into one of the best Italian inspired places in soestLA. The Chief and staff work hard to prepare and serve Michelin quality pizzas and entrees. read more

Wanted to see what the hype was about so I grabbed a slice!!! It was so good I ordered a box 10/10 recommend read more

Carlo's Pizza House - Menu - Pizza Near Me - Downey, California

Jeff seemed more interested in making snarky, self-centered comments than actually doing his job. Every interaction with him felt like a performance, as if the whole restaurant was his personal stage. It made the whole experience uncomfortable and unprofessional. read more

Pizza is so good .. if you get the gigante good luck.. these slices ain't no joke ... has good flavor ...

Omg their lasagna is so good! I've had their pizza before and it's great also, but this lasagna...YUMMY! read more

Carlo's Pizza House - Lasagna and garlic bread. It comes with a little salad too. - Pizza Near Me - Downey, California

3 for quality service here Good vibes yo Nothing but respect no dis But yea Thxs read more

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If I could give this place negative ZERO stars I would. My friends and I came to this place after a long day of work and drinks. We purchased two pizzas and headed over to the pool table area where there was ONE person sitting in one of the booths. No one else.. we were a party of 9 and thought it would be easy to pull one of the tables closer to the pool table so we could all sit and eat, not thinking much of it. (Seeing that there was no one, except for that one person) who we shared a slice of our pizza with!! Well, the so called "owner" approached us in a very passive aggressive manner asking us to "move" away from the pool table that NO ONE using at the time. We were a bit confused on why he approached us the way he did. We didn't think much of it, considering that we were just waiting for our second pizza. He then comes back like 5 Mins later only this time he was actually rude. He then leaves and called security but by then we had already moved the table back to its place. He then goes back to the kitchen to grab our pizza, comes back and as he is handing over our pizza he tell us "you can go now, I can hear you talking shit and I don't like it.. so bye now" again... this is the "owner" talking. We were super confused at his reaction and why he was acting in such way. As we were walking out he started talking more shit to us and attached below is a clip of how he was acting. This man is SO rude and the pizza is OK. The lady working in the front was so nice. I feel so bad she has to work with a monster. Dont give this man your money. Go somewhere else.. he even told us he didn't need our business and money. What a joke this place is. STAY AWAY. read more

Carlo's Pizza House - Pizza Near Me - Downey, California

Food is great! Service is fast and friendly! Serving sizes are generous! You will be a repeat Customer! read more

Look at it!. Better ingredients, better pizza. Thats Carlos Pizza. No soy boi pizza here. As soon as i read the hater reviews and the type of stuff they were complaining about that doesnt pertain to food like, covid protocols, and masks, and looked at other real pics like this one of the pie i just ate. i knew these jabronis reviewing this joint were soft.my intuition and some of these other reviews to point it out were very helpfull. First time customer, will be back. Meat Lovers Pizza. read more

Carlo's Pizza House - Meatlovers pizza Large Pie - Pizza Near Me - Downey, California

Worst customer service , they don't even keep a mask on, kitchen messy looking like a complete trap house , pizza is alright but so overpriced, I do NOT recommend this shit read more

Carlo's Pizza House - You might as well take your own order and bake it yourself, this place has no one working - Pizza Near Me - Downey, California

Philly cheese steak sandwich is very good. Staff does there job, if your expecting cheese cake factory service your missing the point. It's good food at a good price being done by hard working people. Honestly were lucky to have this place open till 4am for real oven baked food. read more

I was calling to ask about the prices and also prices on yelp don't match their prices And the guy was screaming on the phone and trash talking That was so disrespectful and disgusting Couldn't even place an order!!!!! read more

I came for the first time tonight and got to admit pizza was pretty good But after watching and hearing a employee kick out a group of people out for honestly no reason, I probably wont ever come back Its a very small place. Inside is about 2/3 tables. Ht there is a pool table. At the moment there was no one playing pool. The group of people were blocking the pool area, but keep in mind no one was playing A employee came out and told them they couldn't block and had to move. They responded with " yeah no worries if someone comes we will move" Well i guess thats not what the employee wanted to hear. Soon after their pizza came out and the guy told them you guys have to leave. You guys are talking to much shit.......which i never heard anything Hate to say it, but im pretty sure this guy was being racist toward them. Well turns out he was the owner What a big shame I felt very very unwelcomed and will definitely not come back read more

Was told " GET THE FUCK OUTTA HERE" by stressed out dude. Who knew making pizzas could be so stressful. Can't even ask a few questions nowadays mental health matters. read more

Didn't like the pizza, but thought the calzone was pretty good! Also thought this place was pricey. Our total for two large pizzas, 2 sodas, and a calzone came out to 72 bucks (not including tip). Kind of steep for the quality. My biggest complaints about the pizza was the crust. It was super soggy. Some parts were beyond soggy and just simply wet. When the pizza gets like that even tossing it in the oven doesn't do much to rectify the undesirable texture of the crust. Ended up removing the onions from the pizza and feeding it to our dogs. They didn't seem to mind! The toppings were ok. Wasn't a big fan of the sausage. The Calzone was a pleasant surprise! I thought it tasted pretty good. Wasn't soggy and had plenty of cheese! If I order from here again, it will definitely be for the Calzone! Pros: + Calzone Cons: - Pricey - Very Soggy crust - Sausage read more

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I ordered 4 large pizzas from this place... it's a place my sister raves about.. I usually buy from pizza time..... so pizza time was closed and we tried Carlo's pizza it was the worst mistake ever.. My pizza was burned I ordered 4 pizzas all were burned Called the restaurant and spoke to the manager and he said let me know how I can make it right.. like I have to tell him how I want him to make it right.. what about hey bring back your burned pizza and I'll redo your order or hey I sincerely apologize your next order will be at reduced price.. or how bout I apologize let me get back to you Tomorrow morning after I speak to the owner... but nothing so no I don't recommend this place!! read more

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This place is the perfect hole in the wall!!! Great pizza great times for those who complain about getting kicked out.. what you expect for being being drunk. Great quality and amazing quantity!! read more

Whenever I feel hunger pangs after midnight, it's good to know there's a place to go have a slice and soda or garlic bread with a hearty plate of pasta in red gravy or a super sandwich for two. I usually order ahead for takeout so I'm not hanging around but there's games and music in the parlor of the house. read more

ZERO STARS. owner was very rude to us, I do not recommend at all. This place is dead and not even sure if they are making pizzas. We had to have our money refunded because they never started to make the pizza. Do not waste your time. Also a very dirty place and kitchen. read more

Allow me to tell you why I think Carlo's in Downey deserves 4 stars - which is a very good rating IMO. My usual Friday lunch date with my daughter & best friend took place just before noon April 4, 2014. We were a little shocked by the area. I mean, it's not ghetto but it's not Downey Landing either. I grew up in a dirty old oilfield town, so this "scenery" doesn't deter me... not even the liquor store next door & the small, strange parking lot deterred me. We walked in and the place was completely empty. No sign of any workers. However, there is a blaring TV in the main seating area with the opening home game almost set to begin at Dodger Stadium. We hear a voice, but we weren't sure what was said. So, we just found a place to sit including a highchair for my baby girl, then a large man, now known to be Carlo, came out to turn the blaring TV down. He apologized for the loudness, but my daughter and I both were deck out in Dodger gear so it bothered us hardly at all. In fact, I appreciate business owners who support their local teams. Carlo proceeds to give us some laminated menus. We both ordered some Henry Weinhard root beer. Carlo said that they would be served with ice cold mugs. Sure enough, the root beers came out quickly. And not only were the mugs ice cold, but the root beer was cold as well. Nice touch. A couple of guys came in and ordered a pitcher of beer. The prices on pitchers of draft beer, by the way, are very affordable here! Then Carlo took our order. We both ordered calzones, but I opted for the three-topping calzone which was $8.99... meatball, jalapeno, and onion. You could also get a 1-topping or 2-topping calzone, but that's just boring. I wanted to order a salad, but refrained from doing so. Good thing I didn't because the calzones are huge. We did not wait longer than 10 minutes for our order to come out hot and fresh. The bottoms and edges were a little crispy and slightly burnt, but I didn't mind that at all. I only hoped for two things: that there was a little more sauce and the jalapenos were a little more spicy and flavorful. Otherwise, this was a hearty lunch meal for both of us. We took our time eating, then suddenly a few different small groups of people... all mostly Dodger fans! (By the way, I would only recommend groups of at most six people as the restaurant is fairly small.) During our meal, Carlo and another gentleman checked on us frequently. My friend and I both ended up taking some leftover calzones home. Normally I could probably eat one all by myself, but I'm currently almost 5 months pregnant and I tend to eat lots of small meals throughout the day. See the picture I posted of mine! While I am not sure how the service is when the place is packed, we sure appreciated the small hometown restaurant feel at Carlo's. All of the pictures hanging on the walls were a nice touch as well. The only real downside was the extra $1 charge for using a credit card when we paid out. Many places in the LA area tend to do this. It's sort of a drag to me. I can only recommend the calzone here as we did not try any of the baked pastas or pizzas, but there are also a few salads and sandwiches on the menu that I would like to try someday. It does have a grade A poster by the Health Department. Review #226 read more

Carlo's Pizza House - The only "beer" I'll drink while pregnant @ Carlo's in Downey. Henry Weinhard's root beer in an ice cold mug! - Pizza Near Me - Downey, California

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Ordered a Large Pepperoni Pizza and mozzarella sticks. The mozzarella sticks were good but my pizza was burnt. :( read more

Carlo's Pizza House - Pizza was burnt :( - Pizza Near Me - Downey, California

Where do I begin? 1) Super pricey for less than mediocre pizza - $65 for two pizzas, a water bottle and a large drink. 2) HORRIBLE customer service! They are super rude and the girl in the back with the tattoos gave us so much attitude.. Rule of Thumb: Dont work in C/S if you dont know how to speak to people. Customers decide if you stay in business or not! 3) We were given 6 plates and 5 of them were dirty. GROSS! 4) They wouldn't even give you free ranch.. sad!.. definitely not a good feel when you just splurged $70 on 2 pizzas and being a first time customer. 5) We busted our own table... (there's about 6/7 tables in the whole place and 5 people working there) 6) The most intimidating person (no offense, but he had tattoos on his face) - was the nicest person of all! He came over and checked on us and asked us if we needed anything! (Hence, the 1 star) Definitely need more people like him. Bottom Line: Spend your money elsewhere, they dont care about their customers. There's no love here. read more

No customer service. Their website prompted me to order delivery, entered my address. Food never came so I called. They said, you must have hit pick-up. No I didn't and explained I needed delivery. Made no accommodations, just said they can't deliver because I'm 20 min. Your site accepted my order? Might be a scam. Audit please check read more

Let's start with the phone call. I called to make an order and I was put on hold for 10 minutes. I was able to hear everything, their conversations and other customer orders. At one point I thought they forget I was on hold. I order the pizza on a Friday night so I completely understand that they can be busy and take a while to deliver. The delivery took an hour and a half to arrive to my house. You judge if you think that's too long. For me it was. I can understand 45 minutes, but an hour and a half??? Lastly when I tried the pizza, it was absolutely not worth the wait. It wasn't cold but the taste was bad. There wasn't really any flavor, the tomato sauce tasted like nothing, the dough was chewy, and keep in mind that I order the pizza well done. I don't recommend this place at all. (Their cheesecake sucks) read more

Spoke to the worst person on the phone today. If you don't like working there, no need to be rude on the phone. From the moment we called to try to place an order. You're yelling at us to speak up. We are asking questions about the Menu and you can't give us a straight answer. Then after telling you that you're rude you tell me to F**K Off. Good One.. lol. I hope you someday find a job you like and have a passion for it so that you don't have to treat customers this way. read more

Actually open like they say. food is good. Come here instead of McDonald's n Jack n a box when it's late

To put start things off none of the employees were COVID compliant, no mask, no gloves, and unsanitary precautions, ordered ONE pizza and was told it'll take 30 minutes, we waited an HOUR and we were the first customers to order before others started arriving, we simply asked how much longer and was met with backlash and attitude, it was very unprofessional and did not have to escalate to the level it did. The man began yelling and cussing us out and refused to refund and told us to leave, we paid $18 just to have our time wasted and nothing to eat. Better off with Dominos read more

MANNNNN, this pizza was bomb. They came through late at night when I got the munchies. They even threw in a free liter of soda. It was so good I would definitely go back. read more

Carlo's Pizza House - man was pizza'd out - Pizza Near Me - Downey, California

Had a hankering one late night for work and found this place to be open fairly, your typical whole in the wall so I was excited about it. I ordered and went into the waiting area where there is a pool table and played a few games, got my pizza and it was pretty damn good..fwd a week later same scenario but this time there people playing so I moved towards a corner of the area to be out of the way when one player asked where I was going which I answered no where just moving out of the way. He had obvious issue with me being there by the way he stared at me, he gave a attitude and I was shocked by his questioning and he figuratively blew his lid and told to get the f@?$ out which I gladly did. He insisted in refunding and I refused to take the money back, he insisted again and another guy who said to take it so I did, the whole thing was strange and I felt very uncomfortable by the whole aggressive vibe there. My rating is 2 stars because it was a good pie and it deserves better but the service knocks it down. read more

DO NOT ORDER FROM HERE!!! Covid protocols not practiced, no masks on anyone! We ordered pizza with the time given as 25 min. Arrived and they couldn't even FIND the order at all. Nothing was in the oven and a bunch of dough was just out in the open. No mask on person touching dough. They saw us come in and TOUCHED their gaiter mask and then touched the dough. Absolutely disgusting. Delivery person walked in also no mask on. Only order from here if you like your food breathed on and your pizza pies with MRSA on them. read more

I ordered a pizza at 1130 pm and didnt recieve it till 1250. When i called they said it would b delivered in 30 minutes. An hour passed so we called to see what was going on (since the place was only 5 min away) the guy answered rudely, he said hurry up and talk because im busy are you going to order or not. He said theyd b here to just wait. Then thw pizza finally arrives and is cold. Litteraly cold. The pizza was ok after i had to microwave it. Never again these youngsters working now these days hate their jobs and provide bad customer service. Its bad for business read more

Just ordered a pizza can't wait ! Took my order so professional & amazing service. Always order here for a great late night pizza. Never go wrong with their amazing pastrami pizza, Wings(Buffalo) & homemade chicken Alfredo pasta ! read more

I love coming here, its one of my favorties places to eat. I know its a pizza joint but the Philly cheese steak is a personal go to everytime. The Staff is nice and polite, tip them what you can!!! read more

If you're looking for a late night pizza or a calzone this is the absolute best place! The owner Jeff is amazing at what he does. The pizza is the bomb and they even sell by the slice. My favorite would have to be the calzone though! I prefer it with pepperoni, sausage and mushroom. These calzones are pretty hefty with marinara and toppings on the inside and a garlic parmesan rub on the outside. Also pictured here is the ravioli(my girlfriends fav!). These 3 items are our go-to but you really can't go wrong with anything here. From the lasagna to the wings to the delicious sandwiches! I highly reccomend checking this place out if you're in town. Just be aware of their late opening and late night hours! read more

Carlo's Pizza House - Pizza, calzone, ravioli - Pizza Near Me - Downey, California

After a long day at work, an ice cold beer really hits the spot. And the service is always great read more

Carlo's Pizza House - Blue Moon - Pizza Near Me - Downey, California

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Place was not that good. The pizza seemed generic like one you would buy frozen from Walmart or a simile stir and oven baked. Nothing special and not worth the price. The wings were bland and lacking of sauce. Go somewhere else! read more

Good Pizza,Bad service. Needs a bit of some professionalism. Don't know the situation but yeah.