I had an excellent experience at Carls Service Station in Quinebaug, CT. I brought in my snowblower for repairs, and the service I received was outstanding from start to finish. Not only did they fix my snowblower quickly and professionally, but they also took the time to walk me through what I should and shouldn't do to properly maintain it. They explained everything in a way that was easy to understand and made sure I felt confident handling basic maintenance on my own. It's clear they genuinely care about their customers and want to help prevent future problems, not just fix the current one. I highly recommend Carls Service Station to anyone in the Quinebaug area who needs small engine repairs or honest, dependable service. I'll definitely be coming back! read more

Garbage. Sold me a used riding mower for the price of a new one. Didn't honor the warranty, told me my battery was good but it didn't last for more than 1 summer. Never going back there read more

Service requested various over 20 years. Not great. I'm writing to help others searching for help know this is my experience. Steve took over the business from his father. He works the front desk & sometimes his wife. She is pleasant and understanding. Hi Steve remember me? Nope, there's too many people. I tried to explain the work he had done in the past on my Mower weed wackier help with my chain saw. To cut me short he repeatedly asked How can I help you. This is not the first time I leave feeling disrespected parts are not available and presenting my problem is insignificant and more of an intrusion. I've had better success finding what I need online. In closing, I decided never to go back. I hope this helps someone and save them time and frustration. read more

Always thorough, personable and great value for the money. Used for both diagnoses / service on older equipment, and sales for new. Experienced in both. Been a customer for years and will continue to be. read more

Cannot say enough great things about Steve and my experience with Carls Service station. I dropped off my lawnmower last week for repair, and it was ready days later. The prices were fair, the staff was polite, and the repair was quality. Steves 37 years experience shows and I'm proud to have used them for service. I will definitely use Carl's service center in the future! read more

Great service n prompt busy place very through messed up my mower called them n within hours it was fixed thank you so much

Carl's is a great place for lawn mower and other small engine tune ups and repairs. They are honest, friendly, and do top notch work for a reasonable price. It is SO nice to have a reliable place for my lawn equipment! read more

I have a one-year old Toro Snow blower that quit. Carl's was the closest Toro dealer, so I took it in for repair. New to the area, and no idea how or why the snow blower quit, I was pretty much at their mercy. Ruined carburetor from improper storage (yup, sounds like me). They quoted a fair price, ordered the part, said give it a few days. Part is backordered by Toro, snowstorm coming up, no snow blower... so Carl's calls, says they feel bad about the backorder (even though it's not their fault), they're aware of the storm, and so they use an ultrasonic technique (?) to fix the thing. Works great, and I had my snow blower back in time for the storm. When I picked it up, they charged me only for the quoted price even though what they did was more expensive, and I was set for my snowstorm. One of the guys even gave me pointers and instructions to prevent the same thing from happening again next year. Awesome service, great guys, couldn't be happier. read more