Tasha is an outstanding, calm, defensive driver. She drove my young daughter and me door to door…read morefrom our hotel im Orlando to our home in Tampa on a Friday night. I normally get very anxious with the typical Uber drivers in Florida who tailgate/drive too fast/get distracted by using their cell phones etc. With Tasha's driving and seeing that she was very alert and kept her distance, I had peace of mind throughout the journey. Will definitely hire them again!

Overall it's a nice a property. Every thing seemed clean, fresh and well maintained. For being a…read morelittle out of Tampa area It's a nice location with dining options nearby and a nice downtown. The showers were

I thought I booked the hotel for two nights instead of one. On what I thought was my second day, I…read morereceived a call from the Hotel asking me when I was planning on checking out because they needed to clean my room. I told them that I thought I had booked two nights. They said no and that I had to immediately return to the hotel and get my stuff. Mind you I was having lunch with clients at the time. I asked the hotel to just add a night to my stay but they said that they were sold out and they were getting $800 for rooms that night due to demand. So I dropped everything I was doing and got an Uber back to the hotel to throw all my stuff together and find another hotel. Something the HIlton Garden Inn Tampa Oldsmar could have done as aa courtesy. They could have recommended other Hilton properties in the area but they chose not to. So My customer called around and found the Hampton Inn in Dunedin had a room. It was $348. I was still charged a late fee of $200 for late checkout which was primarily due to trying to find another hotel and negotiate the late fee. The published late fee is $40 to $60 by the way but apparently individual properties can do whatever they want. I called corporate and they said yeah that is fine. Local properties can have whatever polices they want and their customers just have to deal with that. So lets review the charges. $221 for one night plus a $226 late fee plus UBER and leaving clients during a meeting, etc. After several calls that weren't returned by the property and several long painful calls to HIlton corporate nothing was done to honor the published late fees (because keep in mind the properties can do whatever they want and we should love that). I then paid $348 for the Hampton Inn in Dunedin because The Hilton Garden Inn had no rooms for me. But they did apparently get $800 for my room that I hastily exited in addition to my $447 dollars so $1227 total for one night. Great job by Lee the General Manager/ Operations Manager of pulling down some serious profit for the property. Stupid me spent $348 in Dunedin the next night. If you stay here or any Hilton property apparently, please print out the local properties policies and have your lawyer review them just in case you may accidentally violate one of them. Hilton thinks this is a reasonable request. Hilton late check out policy: https://viewfromthewing.com/hilton-standardizes-40-60-late-checkout-fees-across-all-brands-in-2026-honors-elite-benefit-to-devalue/

Review - Lakeland, FL (3855 Don Emerson Dr.)…read more I stay in hotels constantly for work and typically choose brands like Holiday Inn Express, Holiday Inn, and similar business-class properties. This is not a hotel I would normally book, but I gave it a chance. First, credit where it's due: Drew at the front desk was excellent. Friendly, professional, and genuinely helpful during check-in. He did a great job and represents the hotel well. One of the housekeepers I interacted with was also very kind. That said, the property itself is clearly worn and not very clean. There was dirt on the floors in the elevator and hallways, the walls are scuffed and dirty, and the room itself was just okay at best. You can hear people clearly through the walls, and because of the courtyard layout, noise carries easily. There was a party nearby that was impossible to ignore. I was still prepared to stay a couple of nights and deal with it. My colleague was scheduled to remain here for roughly nine weeks for a project, so we were willing to tolerate the condition for convenience. The problem came when our client left early and postponed the project until Monday, forcing me to return to the hotel mid-day and request an early checkout. The front desk staff tried to help, but the General Manager refused to come out and speak to me, choosing instead to stay behind closed doors and deny any flexibility. Charging a full additional night--not a half day, but a full night--under these circumstances is incredibly shortsighted, especially for a frequent traveler with elite status. A half-day charge would have been reasonable. Waiving the charge entirely would have been smart business. Instead, that decision caused us to move our entire team to the Hilton Garden Inn next door, which is cleaner, quieter, competitively priced, and includes breakfast. Congratulations--you may have made about $100 today, but you lost thousands of dollars in future business. I was willing to put up with the condition of the hotel for a short stay, but poor leadership and rigid, guest-unfriendly policies are a dealbreaker. Refusing to even meet a loyal guest face-to-face is unprofessional and frankly rude. In summary: * Staff like Drew are excellent * The property is rundown and noisy * Cleanliness needs improvement * Management is inflexible and shortsighted I would not recommend this hotel, and I will not return. Travelers who value cleanliness, reasonable service recovery, and professional leadership should look elsewhere. FYI, right next-door there's a Hilton Garden Inn. It's nice gorgeous and it has conference rooms and breakfast so we just decided to move there for better quality but I'm glad that GM made an extra hundred dollars. Congratulations.

10/10 incredible stay! I was scheduled to stay at a different hotel that was let's just say not as…read morequality as advertised and after 10 minutes of being there my coworker and I packed up and left. With nowhere to go we turned to Yelp and say Staybridge Suites was near by so decided to take a shot and I'm so glad we did. The Staybridge staff was so friendly, the rooms were incredible and it was happy hour when we got there so the food was very welcome. Next time I travel to Lakeland I'm not wasting time with other hotels I'm just booking straight to Staybridge!

Had a nice stay at this hotel. Rooms are updated and clean beds and pillows are comfortable. They…read morehave a pretty decent morning hot breakfast with eggs, bacon and waffles. Staff were pretty nice and helpful. Honestly i can't see what all the bad reviews were about. I would stay here again if I'm in the area.

Check in was a breeze! Autumn was extremely helpful in providing us with items that we needed. The…read moreroom was spacious and clean. The bed and pillows were comfortable... I would make reservations here again when we have our next event in the area! We were given the handicapped accessible room so it was almost double the size what we were expecting.

we stated at the Hampton inn for a graduation and the staff at the front desk was amazing . Ana was…read morea pleasure to talk to very professional and so sweet . she was always helping out and answer all our questions . sweet lady we loved our stay here . Breakfast is good and they have a variety off stuff . Rooms are clean even tho a bit in the older side still clean and kept in good conditions . Thank you for making out stay comfortable

5 stars for the Hampton Inn Tampa-International Airport Westshore hotel…read more I was so impressed by this hotel for the area and for the price. It's located very close to the airport with a free shuttle there too, and within walking distance to a bunch of dine in restaurants. Upon arrival, the front desk staff were very friendly and nice, and checked us in very quickly. The hotel itself has some nice amenities including an outdoor swimming pool, a gym and free continental breakfast (go early if you want this as they can run out of food/coffee if they're very busy like on a weekend day). The hotel room itself was very nice and very clean. The bathroom was spacious and the counter was huge, good enough for multiple people's toiletries. The bed was comfortable as well, although the pillows weren't too firm - very soft. The only negative I can think of is the windows are very thin, and if you have a room next to their parking lot, you can definitely hear all the cars and people outside, so if you're a light sleeper that may bother you. If you need to stay somewhere affordable, close to the airport and clean, I would definitely recommend a stay at this Hampton Inn location. Thank you for your hospitality!

There was good and bad. First the good. Rooms were a good size and bed were comfortable. Front desk…read morewas very friendly. Now for the bad. Carpet are worn badly. The dresser appeared to have vomit on the side of it. The walls are thin and noise was pretty high. The bathroom was not clean. The shower head appeared to have not been cleaned for months. There were long strands of black hair everywhere. I understand it happens, but there was not attempt to clean them up before I checked in. There is absolutely nothing convenient around the location. The TV was absolutely the most frustrating. I believe they're using satellite. TV channels froze and went out constantly and was unwatchable.

If I could give negative start I would. Front desk worker Calvin was extremely rude off the bat. I…read morehave never felt so unwelcome in a hotel.

Upon arrival there is plenty of parking and the hotel is laid out in typical HGI fashion. I was…read morewarmly greeted at the desk and given my room. They have a nice looking pool right beside the front desk. My room was clean and well kept. I recommend the hotel restaurant and bar. The bartenders were super friendly. I have a garlic allergy and they went above and beyond to make sure my meal was good, which was a grilled chicken salad. Prices are very competitive. No complaints with this hotel.

It's a good Hilton Garden Inn. In a way maybe one of the best that's still out there. Everyone's…read morevery friendly the restaurants good the bar is good. The housekeeping staff is really outstanding. Its location by the airport near all of the distribution centers in that part of the world is perfect for people like myself who travel for a living. This hotel is populated by very capable women. Front desk excellent barkeep excellent morning breakfast area staff excellent housekeeping excellent just absolutely 2nd mile kind of excellence. There was a minor screwup in my checkout, they fixed. It took them all day, but they fixed it. They are very diligent nice people.

Nice and easy stay. Parking and breakfast was included. We didn't go to the pool but I believe it…read morewas on the ground level and you needed to go downstairs to where the cars are in access it. They had board games and cards for us to borrow and play. A full kitchen included a stovetop, dishwasher, full fridge and cookware and dish ware for our stay. Super convenient and had everything you need for a stay. Very friendly staff as well!

Spent 5 nights in this hotel Great location and very clean…read morehotel Maid came by everyday to take garbage and renew towels if needed Room was very nice and they had a great fitness center as well The rooms have full kitchens so I went to the store to purchase food and bypassed the breakfasts on-site The people at the front desk were very nice and helpful Overall I had a great experience and will stay there again when in Tampa