My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

I just changed over Brian Seth Allstate insurance after talking to Liz, one of their agents. It…read moretook about 5 different calls before I had enough time to get all the info I wanted and everything explained etc etc and Liz always took the time to answer anything I needed to know, never hurried the conversations or was pushy or anything. She made switching over to them easy and painless lol If you need insurance or you are looking to switch to a great company. Give Liz or her co-workers a call. You will be glad you did. Great people there at Brian Seth Allstate.

All state doesn't know what policies cover when they're selling to you. They'll tell you you're…read morecovered then when you need to use your coverage they'll say "oh we didn't know we thought you were. This is a learning moment for us" also when giving a statement you'll say one thing they'll misconstrue it so they don't have to cover you. When you say that's not what I said and try to tell them what you were trying to say they'll say "it doesn't matter what you meant or what you were trying to say" all around horrible customer service and will find any reason to not accept a claim. Nice when you're buying, a big middle finger when you need to actually use it.!

I highly recommend this place. - Joe Yi - State Farm Insurance Agent - A+++++…read more If you want a place with good Morales, ethics and that TRULY TRULY care about their customers... this is your place. They are not about trying to "sell" You anything... They educate you and show you your options. I had a cheaper insurance company (Ameriprise Costco Insurance) after reading 300+ reviews from other people , I saw that when someone actually had a claim it was ALL PROBLEMS and most of them did not get solved. - Don't make the same mistake. I am very surprised Costco hasn't dropped them yet..

I've been insured with them since I moved out here three years ago! They are a great business to…read moreinsure with. Recently, Maria helped me with my policy. She was so kind, warm and patient. She went above and beyond. I highly recommend!

All state doesn't know what policies cover when they're selling to you. They'll tell you you're…read morecovered then when you need to use your coverage they'll say "oh we didn't know we thought you were. This is a learning moment for us" also when giving a statement you'll say one thing they'll misconstrue it so they don't have to cover you. When you say that's not what I said and try to tell them what you were trying to say they'll say "it doesn't matter what you meant or what you were trying to say" all around horrible customer service and will find any reason to not accept a claim. Nice when you're buying, a big middle finger when you need to actually use it.!

Rude and unkind doesn't return phone calls. And when she does return, phone calls uses…read moreinappropriate language using the "c" word.

I'll start by saying I'm not a client of theirs - yet. I called Sound Pacific today while shopping…read morefor a new home and auto insurance agent. I'm happy with my insurance company but have lost faith in my current agent. Elisha answered the phone and promptly connected me with Mario, who reviewed my current insured status, looked up my info, and advised me to stay where I was. He educated me on our situation and why it's in our best interest to stay with our current insurance company, at least for a while. I am incredibly impressed by the honesty and integrity shown. Bravo. This is the kind of service that earns my respect and trust. When we complete the current season, I will call Sound Pacific first and ask for Mario. Thank you for doing the right thing.

I highly recommend Sound Pacific Insurance! Elisha and her team always do what is best for the…read moreclient and have great communication through the process. They are experienced and professional. Sound Pacific has access to more companies than most insurance agents and can save you time and money finding the best coverage at the best price. Give them a call you will not be disappointed!

I was 17 when my mom died from an almost 7 year battle with ovarian cancer. I was left basically on…read moremy own, to figure out life as an adult and all that comes with it, with no adult to help me... Luckily my mother had started a life insurance policy with Patrick Kelly at his office in Gig Harbor. I've now come into the office many times in the past year. I am genuinely blessed to have Patrick Kelly and others at his location to help me with the financial responsibilities of adulthood. Each time I've gone in it's been a warm and welcoming atmosphere. Patrick is not hesitant to put a phone call on hold to help if I need a quick hand figuring something out. The whole staff is always interactive and diligent with their work. I've always been encouraged to ask questions, in person or over email, anytime! Over all my experience with Patrick Kelly and the Gig Harbor office as a whole is 100% positive and incredibly helpful. My expectations were greatly exceeded. Though I now live over an hour away I keep coming back into this office for wonderful hospitality and incredible service!

My dealings with this agency have been primarily with staff and must commend their management as…read morecustomer service the best. A loyal customer for about 25 years...Thank you, Cheryl, for your excellent service.

Great people and great location! Come on by so we can assist you, your family and friends with…read morequality insurance

Great service. The team is well versed and can assist with all your insurance needs. The office is…read morealso in a great location!

As of today 10-11-25. Won't refund or cancel my last policy. They refuse to stop charging my credit…read morecard. They won't make an adjustment/ refund. I'm ignored in these requests. Last time four years ago I left a five star review. I been a customer around 15 years. Since the owner Dawn retired this broker went straight to the gutter. As of late my insurance has tripled and the broker told me to basically suck it up and pay the bill. (2024) That she was not going to discuss where we could trip the fat because my one man company had gone bankrupt. They were charging me $33k a year. I switched to AmFam and right off the bat we got a trim and saving of $6k. If the owner of PHE wants this review removed get me a refund on the Travelers policy back to May 2025. Get an adjustment on the 2023-2024 contractors insurance policy as my company took a $300k decrease in income. Because that insurance was based on previous years earnings.

Have had a policy through this agency for many years. Often trouble with response times if I even…read moregot a response. Don't appear to keep complete records or access them. When my policy was cancelled because I don't have a sprinkler system very difficult for them to find a replacement. I finally found one myself for the same price with twice as much coverage. In addition during "customer service" month I went into the office to make a donation, mentioned the email and my agents name, I wasn't thanked or invited to participate in any of the customer appreciation items. Much better service elsewhere.

Exceptional Service from a Team That Truly Cares!…read more I've been consistently impressed by Kent Cashman's State Farm office here in Gig Harbor. From my first conversation, Kent and his team--especially Anja Carter--have been nothing short of outstanding. They are professional, responsive, and incredibly thorough, taking the time to truly understand my needs and provide the best coverage options for my situation. What really stands out is how genuinely kind and attentive they are. They listen, explain every detail clearly, and make sure I feel confident and cared for in every decision. In a time when personal service is hard to find, this office goes above and beyond to make you feel like more than just a policy number. If you're looking for an insurance team that's knowledgeable, dependable, and compassionate, I can't recommend Kent Cashman and Anja Carter enough. They've earned my trust--and my thanks--for the way they do business.

Incredible service, quick responses to questions and overall fantastic people to work with. Having…read moremoved from another state and working with a State Farm agent there for over over 20 years, who was like a part of the family, we had very high expectations for a new agent and their team. Thankfully we found Kent Cashman and his team who met those very high expectations and we could not be happier. We have been fortunate enough to work with Stefani who already feels like a part of our family. :) She responds quickly with charming ease and very through explanations. Walking us step by step in acquiring a new policy was very reassuring and she joined with us in our enthusiasm in the purchase of our newest adventure in life - a new-to-us boat. We have every confidence in Kent and his team that should we have to reach out for help, we will be supported in our needs.